Why Customer-Centric Companies Outlast Competitors Featuring Clifford Hudson
How Customer Experience (CX), Not Technology, Should Drive Business Strategy
Shep interviews Clifford Hudson, the former CEO of Sonic and co-author of Bricks and Clicks: How We Drove Sonic Into the Digital Age. He talks about how business leaders must let customer needs and convenience drive th…
How to Operationalize Customer Retention Featuring Ed Howie
Six Essential Realities for Winning Lifelong Customers
Shep interviews Ed Howie, Founder & CEO of Lifelong Customers®. He shares how to keep customers coming back for life by training frontline employees to deliver consistent service and building a simple system focused on retention instead of ac…
How to Operationalize Customer Retention Featuring Ed Howie
Six Essential Realities for Winning Lifelong Customers
Shep interviews Ed Howie, Founder & CEO of Lifelong Customers®. He shares how to keep customers coming back for life by training frontline employees to deliver consistent service and building a simple system focused on retention instead of ac…
How Memberships Create Customer Loyalty and Retention Featuring Jeff Helfgott
Turn Every Customer Interaction into a Longterm Relationship
Shep interviews Jeff Helfgott, CEO of Boardroom Salon for Men. He talks about how businesses can transform customer transactions into long-term loyalty, drive recurring revenue, and elevate the customer experience.
This episode of Ama…
How Great Companies Turn Customer Experience Into Revenue, Retention & Growth | Shep Hyken
For over 40 years, Shep Hyken has become one of the most recognizable names in customer experience.
He has advised more than 1,200 organizations, written eight books, published thousands of articles, built one of the world's longest-running customer experience newsletters, and spent decades studyin…
Human Judgement in the Age of AI Featuring Rachel Orston
Why Customer Feedback, Trust, and Human Decision-Making Matter More than Ever
Shep interviews Rachel Orston, Chief Customer Officer at Instructure. She talks about how human judgment and transparent feedback loops are competitive advantages in an AI-driven world.
This episode of Amazing Busin…
Human Judgement in the Age of AI Featuring Rachel Orston
Why Customer Feedback, Trust, and Human Decision-Making Matter More than Ever
Shep interviews Rachel Orston, Chief Customer Officer at Instructure. She talks about how human judgment and transparent feedback loops are competitive advantages in an AI-driven world.
This episode of Amazing Busin…
Is AI Making Customer Service Better? Featuring Jay Lee
How Companies Can Balance Automation, Human Support, and Customer Experience
Shep interviews Jay Lee, Chief Marketing and Growth Officer at Five9. He talks about how AI is changing customer service and how businesses can balance automation with empathy to improve customer experience.
This epi…
234. Best Leadership Advice: 200th Doing CX Right Podcast Highlights (Replay) | Stacy Sherman
Episode first aired in Dec 2025. The actionable recommendations apply even more today! What's the best leadership advice you've ever received or given? For her 200th episode of Doing CX Right, host Stacy Sherman shares a curated collection of the most memorable and actionable leadership wisdom from…
Is AI Making Customer Service Better? Featuring Jay Lee
How Companies Can Balance Automation, Human Support, and Customer Experience
Shep interviews Jay Lee, Chief Marketing and Growth Officer at Five9. He talks about how AI is changing customer service and how businesses can balance automation with empathy to improve customer experience.
This epi…
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