E24: Imposter Syndrome, with Cheryl China
We interview Cheryl China, a Senior Vice President at Citizens Bank who despite career success found herself sometimes feeling like a fraud. Cheryl discovered that these feelings are normal and they even have a name, imposter syndrome. Kristy shares her experience doing a 24-hour marathon.
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"Bridging the Gap" - Episode 6
In today's episode of "Bridging the Gap," we are joined by Cheryl China, Director of Credit Card Servicing for Citizens Bank to talk about the upcoming CCW (Contact Center Week) event being held in Las Vegas. Cheryl is a board member for CCW and will be speaking at the conference so tune in to get …
Climbing the Ranks: Lessons in Leadership and Empathy
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Tune in to a special episode of "CX in the Wild," live from CCW with Cheryl China from Citizens Bank. Cheryl, who has advanced from a phone specialist to SVP overseeing retail servicing teams over her 26-year tenure, shares her journey in customer experience. She emphasizes the cruci…
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