# Michael Bair
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Michael A. Hernandez is an American comics artist also known by the pen name michael bair, who is best known for his work as an inker. His work includes Marvel Comics' Alpha Flight, and DC Comics' Hawkman. He is best known for inking Rags Morales' pencils since 2002, most notably on the miniseries Identity Crisis.
Funny Book Forensics 251 Squashed Like a Beetle
Episode 251: Part 2 Squashed Like a Beetle
Synopsis:
Greg and Dan finish part 2 of Ted Kord’s “last appearance”. They dive deep into the story and how to utilize *spoiler* the death of a character.
Additionally, there is lots of discussion about the history of the Blue Beetle!
Countdown ...
Funny Book Forensics 250 Beetlemania
Episode 250: Beetlemania Part 1
Synopsis:
Greg and Dan start part one of Beetlemania. Who is Batman holding on the cover?
The history of the Blue Beetle is one of the most fascinating comic stories from the Golden Age to Now. We explore the history of the character while reviewing Ted Kord’s...
#19 The Ultimate Guide to Ecommerce CX
In this conversation, Michael Bair, SVP of Customer Experience at Figs, shares insights on creating a seamless end-to-end customer experience in ecommerce. He emphasizes the importance of investing in all touchpoints of the customer journey and understanding customer expectations. Michael also di...
Customer Experience Secrets with FIGS' SVP Michael Bair
Tune in to "The Juice with Jess Cervellon" for an engaging episode featuring Michael Bair, SVP of Customer Experience at Figs. Michael delves into the fascinating journey of chatbots from their early days in the late 90s and early 2000s to their current state, exploring their impact and effective...
The Peak Experience: Mastering Customer Relationships: Trust & Feedback for DTC Success | Ep 9
Building trust isn’t just a buzzword—it’s the real deal for Direct-to-Consumer or DTC brands. 🎧 In our latest episode, Michael Bair, Founder of Bair Consulting and former head of CX at FIGS, dives into how Direct-to-Consumers companies can leverage direct relationships to build unshakable trust a...
Why AI Can't Replace Human Touch in Customer Experience
In this episode of Numbers and Narratives, Sean and Ibby sit down with Michael Bair, founder of Bair Consulting, to explore the critical role of customer experience in today's business landscape. With over 20 years of experience across B2C and B2B companies, Michael shares his expertise on how bu...
AI isn't Plug-and-Play: What CX Leaders Need to Know ft. Michael Bair
Think AI is plug-and-play? Think again. In this CX-WISE episode, Michael Bair, Customer Experience Executive and Founder, Bair Consulting, reveals why treating AI like a team member, not a tool, is the key to customer experience success.
Deriving from his experience scaling startups to Fortune ...
Episode 74 | Why B2B and DTC Both Need a CX Reality Check with Michael Bair of Bair Consulting
This week, I sat down with my good friend Michael Bair, founder of Bair Consulting, to unpack what really separates good CX in B2B from the DTC playbook, and why both worlds have a lot to learn from each other.
We cover B2B SaaS, enterprise customer success, DTC retention, and why too many brands...
Why Your CX Will Always Be Broken (& How to Hire and Scale Anyway), with Michael Bair
Most brands want customer experience to become a clean, efficient, fully solved function.
Hire the team. Set the policies. Add the help desk. Bring in AI. Reduce the backlog. Keep customers happy.
But as Michael Bair explains in this episode of CX After Hours, CX is never really “fixed.” The busi...
6 CX Lessons Every Leader Should Hear
In this special season recap of CX After Hours, our host Anya Kelly revisits six standout moments from the podcast’s first six guests - and shares what each conversation taught her about building better customer experiences.
From Eli Weiss on protecting the human side of CX and investing in your ...
