# Colin Peacock

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The Egg Waste Problem

Eggs don't look like a big loss problem. Look closely at the numbers and the picture changes. In this episode of Sell More Lose Less, Colin Peacock is joined by food waste expert Richard Thalemann to ask why so much egg waste goes unrecorded, and what retailers can do about it. They cover the rul...

Winning Hearts and Minds

The stores that waste the least food often have one thing in common: engaged colleagues. In this episode of Sell More Lose Less, Colin Peacock talks to food waste expert Richard Thalemann about why engagement matters so much, and why it is so hard to sustain. They explore why people treat food di...

Bananas

Bananas are one of retail's best sellers. They are also one of its biggest waste lines. In this episode of Sell More Lose Less, Colin Peacock talks to food waste expert Richard Thalemann about why so many bananas are thrown away, and what retailers can do about it. They unpack a recent ECR meetin...

Remote Monitoring

Not long ago, retail CCTV was a comfort blanket: there because the store specification said so, and looked at only after something went wrong. That has changed. In this episode of Sell More Lose Less, Colin Peacock talks to Professor Emmeline Taylor about the rise of remote monitoring in retail, ...

Body-Worn Cameras

Body-worn cameras are now one of retail's most talked-about safety tools. The question is no longer whether they work, but how to get colleagues to wear them. In this episode of Sell More Lose Less, Colin Peacock talks to Professor Emmeline Taylor about what a recent ECR call with around 40 retai...

Self-checkout participation and loss

Push more transactions through self-checkout and you will lose more stock. That much was already suspected. What nobody could put a number on, until now, was how much more. Professor Matt Hopkins of the University of Leicester joins Colin Peacock to talk through the Self-Checkout Loss Report 2026...

Loss prevention personas

Most retailers can tell you which stores are the difficult ones. Far fewer can show you why, on paper, in a way that stands up. New ECR research by Professor Emmeline Taylor of City St George's, University of London looked at how retailers model crime risk, and found maturity across the sector to...

Slower interventions at self-checkout

Two numbers came out of ECR's 2026 self-checkout summits, and the second one is the interesting one. The first is how long a self-checkout host takes to reach a customer who needs help, or who has not scanned something. That runs from fifteen to forty five seconds, and sometimes a good deal longe...

Item not on file

An item will not scan at self-checkout because it is not on the master data file. It is one of the most familiar irritations in retail, and on the evidence it is also one of the smallest loss generators. ECR's own figures put it at roughly 34 cents per thousand transactions. That is near the bott...