# Customer Experience
最新的Customer Experience播客。
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Customer Experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral responses of a customer during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages.
Different dimensions of Customer Experience include senses, emotions, feelings, perceptions, cognitive evaluations, involvement, memories, as well as spiritual components, and behavioral intentions. The pre-consumption anticipation experience can be described as the amount of pleasure or displeasure received from savoring future events, while the remembered experience is related to a recollection of memories about previous events and experiences of a product or service.
CX Now is your podcast for intelligent CX.In the CX Now podcast, Lisa Painter, Head of Thought Leadership Experiences at Kustomer, chats with leaders in customer experience to share insights about what’s going on in the industry so you can stay up-to-date.
Why another podcast?
Our in-person CX N...
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Commerce has never been more connected across platforms and channels, or more complicated.
The way shoppers discover, decide, and buy now spans retailers, marketplaces, retail media networks, social platforms, and owned channels. Yet many organizations still manage these as separate functions, c...
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At the intersection of AI and CX is the Agentic Wave. Every other week, Latané Conant, Chief Market Officer of Parloa, brings together the passionate, customer-obsessed executives riding the intersection of AI and CX. Expect 20 minutes of real talk on governance, technology, and the culture that ...
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The Single Source of Truth Podcast by CMP brings the CCW Digital analyst team together to unpack the stories, trends and decisions shaping customer experience today. From the latest developments in AI and technology to leadership, employee experience and the everyday interactions that define how ...
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Journey management is the organisational operating system for customer experience. Based on dynamic, interlinked journey maps at different zoom levels, it connects organisational silos from a customer's perspective. Journey Management connects qualitative research data with live quantitative metr...
Discussing Stupid returns to the airwaves to transform digital facepalms into teachable moments—all in the time it takes to enjoy your coffee break! Sponsored by High Monkey, this podcast dives into ‘stupid’ practices across websites and Microsoft collaboration tools, among other digital realms. ...
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Why do customers choose one business over another? Become The Obvious Choice brings together practical conversations about what makes businesses worth buying from, working for and recommending.
Hosted by STORY22, the podcast explores the real drivers behind business growth, from clear messaging...
About Confessions of a CX Executive: Hosted by JP Dumas, this is where real talk meets real results. Through unfiltered conversations with CX and business leaders, the channel explores customer retention, operational execution, revenue growth, leadership, and the pressure behind performance. Part...
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CX Real Talk is about bringing together experience practitioners in Customer Experience to get deep on topics like Omnichannel Marketing, Customer Loyalty and more. Hosted by strategic consultant Mark Johnson, each episode presents an expert perspective, and gets into the down and dirty of applyi...
