# Chris Deferio

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616: How to Run a Boardgame Cafe w/ Kevin Kerkhof of Hitherto Coffee and Gaming Parlour!

Boardgames and coffee! The two were meant for one another. Gathering around a table to share an experience with your friends and family is core to how community happens. In the last decade we have seen an explosion of gaming and coffee cafes meeting a need for connection over shared dice, boards,…

SHIFT BREAK! Are Holding Your Business Back? Let it Grow!

I had a conversation with a successful cafe and roastery client recently. We talked about delegation and what was standing in the way of them giving tasks and authority to others. It came out that they were worried about relinquishing control and that they want things to be perfect. Of course this …

617: Kwame Christian On How To Take Big Swings in Your Career and Business

There is wisdom in taking well considered steps in your life and business. The trouble is that sometimes, when the best move is a big one, we can write it off as unwise or reckless. How can we overcome what holds us back from making the right big moves? Well I am pleased to welcome back to the sh…

SHIFT BREAK! Start Small

Seemingly in balance to our episode with Kwame Christian on big swings, we need to talk about small starts! Making decisions about size, scope, and scale of our cafes can set us up for success or it can set us up for disappointment. I see this play out time and time again where people over commit…

618: Founder Friday! w/ Tim Wendelboe | Oslo, Norway

It's Founder Friday and I am so pleased to finally welcome the one an only Tim Wendelboe! Tim Wendelboe runs his own roastery and espresso bar in Oslo, Norway where he imports, roast and serve high quality coffees. Apart from winning 8 Nordic Roaster Competitions with his team, he was the 2004 W…

619: 4 Mindset Shifts Every Cafe Owners Needs

How we think determines how we act. This is especially true when it comes to pressurized situations like the kind that we find in a busy coffee shop environment. We talk a lot about leader, ship, tactics, and principles, and aspire to be better leaders, but if we don't fix our thinking, our actions…

SHIFT BREAK! Walking Out Effective Leadership and Management

Leading and managing are only as effective as your knowledge and understanding of the who, what, and why of your cafe. Sadly many people with the title of manager or in positions of leadership are going day-to-day putting out fires, chasing down tasks, but never getting ahead in developing and supp…

620: Creating Spaces For Joyful Hospitality w/ Mo Maravilla of Studio Tigre

As we continue to see specialty coffee shops grow and expand into the furthest reaches of the globe, one thing remains an enduring value to customers. That feeling of belonging. A sense that the hospitality and the good will of those providing it are genuine makes every cup taste sweet and the memo…

How to Actually Build Core Values Your Team Will Live By – Valor Coffee Podcast Ep. 178

JOIN THE VALOR COFFEE COMMUNITY – Courses, Exclusive Videos, PDFs, Spreadsheets and more:⁠ ⁠https://community.valor.coffee?utm_source=spotify&utm_campaign=ep178 A very special thank you to Chris for joining me on the pod!Why do your baristas stare at customers instead of engaging with them? Ross s…

Ep 26: Why Owners Are Addicted to Busy

In this episode, Chris Deferio of ‪@keystotheshop‬ joins me to challenge some of the most common assumptions coffee shop owners make about their businesses.We talk about why owners wear “busy” like a badge of honor, why so many coffee businesses chronically underprice their products, and how to inc…