# Robert Bradshaw
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Top podcast episodes featuring robert bradshaw.
Bonus Episode with Host, Garrett Boorojian
Host, Garrett Boorojian, talked to his listeners about:
His purpose behind choosing relationship building in a team environment as the main topic of his podcast.
Why relationship building is the essence of humanity.
The necessary elements of relationship building.
Several of the renowned and accom…
8 people's lives come together in a mass shooting in novel American Roulette
Eight people were killed and 28 injured in shootings in Chicago over the weekend. An 11-year-old boy was shot to death and five others injured in Cincinnati Saturday. Those incidents don’t seem to get much national attention because they’re not out of the ordinary.
Mass shootings with lots of casu…
"American Roulette" Authors Sherry Knowlton & Pat LaMarche on the SPB Show
The topic of gun violence in the United States is a highly-charged and emotional issue. As part of an effort to discuss the issue, an eclectic group of award-winning authors come together to craft American Roulette, a novel that brings eight people to a mall food court, on a day they think will be …
Chicago Cigarette Theft Foiled
In this episode, we delve into a fascinating tale from the 1950s in Blue Island, Chicago, where Alfred Konecki, the president of F.W. Konecki & Sons Company, a tobacco distribution business, encountered suspicious activity involving a truck from Unity Refrigeration following their delivery vehicles…
S2E27 | Robert Bradshaw: Architect of Presence in High-Stakes Chaos
Robert Bradshaw stands where power meets fragility. He does not provide answers. He creates the conditions for them. He has spent years navigating the moral complexity of the military, the trauma of special operations, and the cold architecture of political leadership.
The human soul fractures when…
Chicago Cigarette Theft Foiled
In this episode, we delve into a fascinating tale from the 1950s in Blue Island, Chicago, where Alfred Konecki, the president of F.W. Konecki & Sons Company, a tobacco distribution business, encountered suspicious activity involving a truck from Unity Refrigeration following their delivery vehicles…
CX Experts Expose the Ugly Truth Behind Customer Journey Orchestration
Why connected journeys remain broken in 2026, and what it actually takes to fix them. CX Today's Rhys Fisher is joined by Adrian Swinscoe (Punk CX), Jeannie Walters (Experience Investigators), and Robert Bradshaw (WiserOwl) to tackle one of CX's most persistent frustrations: the gap between the pro…
Why your contact centre cost model is broken - Interview with Robert Bradshaw of WiserOwl
Today’s episode of the Punk CX podcast features a chat I had with Robert Bradshaw, the founder and president of WiserOwl, a consulting firm that measures what contact centre work actually costs. We talk about how contact centres measure activity with extraordinary precision but cost it using an ave…
Reinventing the organisation to drive better customer and employee outcomes - Interview with Ricardo Semler
Today’s episode of the Punk CX podcast features a chat I had with Ricardo Semler, a champion of radical, employee-friendly corporate democracy, a vision he successfully realised during his 40 years as CEO of Semco Partners. He went on to build Semco Style Institute (SSI) on that foundation and has …
Episode 587: A Chat with Four Authors
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If you knew the craziness that was this recording! Those poor women! Meanwhile, we managed, and now, I don't know about you, but I'm dying to get to it! :D
Lighting Up Christmas by A…
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