Hemant Gupta on AI, Insurance, and the Future of Healthcare
EPISODE SUMMARY
In this episode of The Claim Game, Jeremy Zug sits down with Hemant Gupta, physician advisor and former Chief Medical Officer at UnitedHealthcare, to explore the intersection of clinical care, insurance, and healthcare innovation. Together, they discuss why claim denials happen, how…
STP 176 | Ways to Stop Losing Time and Money to Insurance Billing
If you are a therapist, you know the feeling of opening an envelope or checking a portal, only to see another claim denied. It’s exhausting, it’s frustrating, and honestly, it’s one of the biggest reasons therapists lose money and burnout in private practice.
I sat down with my friend Jeremy Zu…
Burnout, Anxiety & The Science of Stuck with Britt Frank
EPISODE SUMMARY
Burnout isn't a personal failure, and feeling stuck doesn't mean you lack motivation. In this episode of The Claim Game, Jeremy Zug sits down with psychotherapist and bestselling author Britt Frank to discuss burnout, anxiety, leadership, and the mindset shifts that help practice ow…
Alexandra Hoerr on Scaling Optimum Joy Without Losing Its Culture
EPISODE SUMMARY
In this episode of The Claim Game, Jeremy Zug sits down with Alexandra Hoerr, founder of Optimum Joy, to discuss building and leading a growing group therapy practice. Alexandra shares how burnout inspired her approach to practice ownership and how Optimum Joy balances growth, acces…
From Insurance to Private Pay: Building a Practice with Tara Wells
EPISODE SUMMARY
In this episode of The Claim Game, Jeremy Zug sits down with Tara Wells, sports social worker and founder of Finish Line Mindset, to discuss building a private practice around therapy, coaching, and prevention.
Tara shares her approach to separating coaching from clinical work, tra…
How to Scale a Private Practice to Seven Figures with Nicole McCance
EPISODE SUMMARY
In this episode of The Claim Game, Jeremy Zug sits down with retired psychologist and business coach Nicole McCance to discuss how she grew from a burned-out solo practitioner to building a 55-therapist, multi-seven-figure group practice.
Nicole shares the systems and strategies be…
Scaling a Group Practice Without Sacrificing Your Vision with Michelle Perry
EPISODE SUMMARY
In this episode of The Claim Game, Jeremy Zug sits down with clinical psychologist and practice owner Dr. Michelle Perry to discuss innovation, problem-solving, and leadership in private practice.
Michelle shares how the limitations of insurance led her to explore new models of car…
Scaling a Group Practice Without Burning Out with Gabrielle Juliano-Villani
EPISODE SUMMARY
In this episode of The Claim Game, Jeremy Zug sits down with Gabrielle Juliano-Villani, LCSW, to discuss scaling a seven-figure group practice, navigating burnout, and stepping into the CEO role. Gabrielle shares lessons on leadership, delegation, and taking risks, plus why Medicare…
Are You Being Underpaid? Understanding Your Insurance Reimbursement Rates
EPISODE SUMMARY
Your reimbursement rate isn’t necessarily the market rate. In this episode of The Claim Game, Jeremy Zug explains why practice owners should look beyond their own contracts to understand what comparable practices are actually being paid.
Jeremy explores how reimbursement benchmarki…
Why More Patients Won’t Fix Your Practice’s Revenue Problem
EPISODE SUMMARY
A full schedule doesn’t always mean a financially healthy practice. Sometimes the real problem isn’t patient volume—it’s revenue that’s getting stuck in the billing process.
In this episode of The Claim Game, Jeremy Zug explains how rejected claims, unresolved denials, aging AR, an…
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