Why AI Transformation Is About Alignment, Not Tools
In this episode of the New Friction podcast, host Douglas Ferguson speaks with Peter Bell, founder of Gather.dev and author of the forthcoming O'Reilly book Scaling AI Adoption in Engineering. Bell draws on his work running invite-only peer communities for senior engineering leaders to diagnose why…
New Friction 4: AI Readiness Is A Behavioral Transformation, Not A Technical One
In this episode of the Facilitation Lab podcast, host Douglas Ferguson interviews Sarah B. Nelson, Distinguished Designer at Kyndryl and co-founder of Kyndryl Vital, about why AI's promise to remove friction is actually surfacing the human dynamics organizations have always avoided facing. They unp…
New Friction 5: Scaling AI From Personal Habit To Company Capability
In this episode of the Facilitation Lab podcast, host Douglas Ferguson interviews Taran Lent, Chief Technology Officer at Illumia, about how his organization moved from individual AI experimentation to enterprise-wide capability. Lent describes building an "enablement task force" that deliberately …
New Friction 6: Why Miro's AI Bets On The Canvas, Not Chat
In this episode of the Facilitation Lab podcast, host Douglas Ferguson interviews Joe McLean, Group Product Manager for the AI Stream at Miro, who led the overhaul of Miro's Sidekicks and Flows AI surfaces launched at Canvas 25. Joe traces how his hobbyist love of Eurorack modular synthesizers shap…
Kristi James on Drawing Your Way Through Conflict and Change
In this episode of the Facilitation Lab podcast, host Douglas Ferguson interviews Kristi James, a Lead Change Manager at the World Health Organization's Health Emergencies Programme in Berlin. Kristi traces her facilitation instincts back to childhood event planning and an early corporate career at…
New Friction 7: Decisions, Not Doing, Are Now The Bottleneck
In this episode of the Facilitation Lab podcast, host Douglas Ferguson interviews Jeff Chow, Chief Product and Technology Officer at Miro, about where friction is showing up inside product teams as AI reshapes how work gets done. Jeff describes how PMs prototyping in high fidelity, designers coding…
E26Harnessing Innovation
Episode Notes
In this episode, GLC discusses with Master Facilitator, Author, and Speaker Douglas Ferguson of Voltage Control. They talk about a new way of working and collaborating with the ultimate goal of Harnessing Innovation. This is a public episode. If you would like to discuss this with oth…
New Friction 8: AI Doesn't Remove Friction, It Just Moves Upstream
In this episode of the Facilitation Lab podcast, host Douglas Ferguson interviews Alyssa Coughlin, Director and Chief of Staff for Autodesk's Data, AI, and ML Platform organization, about what it actually takes to move a large engineering company from AI-enabled to AI-native. Coughlin describes how…
New Friction 9: AI Doesn't Remove Friction, It Moves the Bottleneck to Judgment
In this episode of the Facilitation Lab podcast, host Douglas Ferguson interviews Yvette Cronje, Head of UX Design for HP's unified consumer app experience, about how design leadership is shifting as AI compresses production time. Cronje argues that AI hasn't removed the hard part of design so much…
New Friction 10: Why Zero Tech Debt Is the Real AI Engineering Unlock
In this episode of the New Friction podcast, host Douglas Ferguson interviews Bryon Jacob, a technology advisor and AI strategist who previously co-founded data.world as CTO and spent a decade at HomeAway. Jacob argues that the teams succeeding with AI-assisted software development share one thing …
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