Episode 89 - Your Advisors Aren’t Selling Maintenance — Here’s Why
Steve Shaw and Dave Rogers tackle one of the biggest missed opportunities in the service drive: scheduled maintenance. Why are services listed right in the owner’s manual going unsold every day? The answer may have less to do with your advisors and more to do with management, expectations, and acco…
More Than More Than Numbers in Conversation with... The Business Explorer
Join us in this episode of the More Than Numbers in Conversation with... podcast, where we talk about business. Alex Boulter, partner of CKCA, is joined by Dave Rogers, The Business Explorer.
Episode 90 - Stop Calling Them “Just a Tech” | Carm Capriotto
In this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers sit down with Carm Capriotto, host of Remarkable Results Radio, to discuss The Rise of the Specialist and why it’s time to change how the automotive industry talks about technicians. From eliminating phrases like “just a tech” to elevat…
Episode 91 - Whatever Happened to GREAT Customer Service?
In this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers ask a simple question: Where did the WOW go? Customer service isn’t what it used to be, and dealerships aren’t immune. Steve and Dave dig into why service standards have slipped, how management’s attitude affects the entire team, and wh…
Episode 92 - He Started in a Call Center — Now He Runs Fixed Ops | Marcello Gloria
In this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers sit down with Marcello Gloria, Fixed Operations Manager at Empire Auto Group, to talk about his journey from a CDK call center to leading Fixed Ops. Marcello shares how staying hungry, constantly learning, improving processes, and alway…
James - How to Navigate Difficulties
Sunday 27th September – Dave Rogers opens our new series by looking at James 1. This sermon unpacks the idea that, rather than pretending trials do not hurt, believers are invited to ask God for wisdom and anchor themselves in His unchanging goodness, allowing testing to produce enduring spiritual …
Episode 93 - AI Is Coming to Your Dealership — Here’s What Actually Matters
Steve Shaw and Dave Rogers are back from the Automotive AI Summit in Boston with a look at what AI could really mean for dealerships and Fixed Ops. They break down Aaron Strout’s “Human at the Wheel” keynote, separating real opportunity from AI hype and discussing how automation can give employees …
Episode 94 - Stop Managing Your Service Department by Email
Sending an email to your team is not training. In this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers call out managers who lead from the inbox and mistake hitting “send” for actually coaching their people. Real leadership happens face-to-face — through training, feedback, accountability, a…
Episode 95 - Should AI Be Booking Your Service Appointments? | Stephen Jeffries
In Part 1 of this Fixed Ops Focus conversation, Steve Shaw and Dave Rogers sit down with Stephen Jeffries, Senior Performance Specialist at Xtime by Cox Automotive, to tackle one big question: Should AI or humans be booking your service appointments?
Stephen explains how Xtime approaches schedulin…
Episode 96 - He Went From Technician to GM — Now He's Changing the Service Business
Can one person with the right attitude accomplish anything?
On this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers sit down with Ed Roberts, General Manager of Bozard Ford Lincoln in St. Augustine, Florida. Ed shares his incredible journey from humble beginnings to technician and ultimatel…
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