# Cristina Fonseca
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cristina fonseca is a Portuguese tech entrepreneur, Angel investor and Engineer, better known as one of the founders of Talkdesk, a cloud-based help desk software that became Portugal's third "unicorn" after raising US$100M in series B funding at a valuation of over US$1 billion in October 2018.
She is an alumnus of the Instituto Superior Técnico of Lisbon where she studied telecommunications and networks engineering. Fonseca later did the Global Solutions Program at Singularity University and specialised in Artificial Intelligence.
#144: Transforming Customer Service with AI
In this episode, Jake Burns, AWS Enterprise Strategist, and Cristina Fonseca, VP of Product in charge of AI/ML at Zendesk, share insights on the optimal implementation of AI in customer experience, underscoring the importance of striking a balance between automation and human interaction. Cristina …
Episode 90 - Understanding Public Attitudes Toward Science
Responsible members of society should have some understanding of science. Hot take? I don’t think so. Decisions on personal and public health require some knowledge and look no further than debates surrounding the application and use of things like AI and gene editing technology. Citizens should ha…
Shaping Tomorrow: AI's Role in Business with Cristina Fonseca and Shadi Copty
In an exploration of AI's influence on business operations and customer interactions, Cristina Fonseca, VP of Product at Zendesk, and Shadi Copty, Senior Director of Business Engineering at Meta, discuss the future of AI in the corporate landscape.
Key Takeaways:
(04:38) AI existing "off …
How AI will help businesses understand customers better with Zendesk’s Cristina Fonseca
On this episode, we’re joined by Cristina Fonseca, Vice President, Product at Zendesk. Cristina shares her expert insight on how AI will impact customer service and what it takes to deliver a personalized experience that keeps customers engaged. We discuss:
- (4:13) Customers' expectations around …
Reflecting on 2023 - A year of podcasts and a decade of progress
As we approach the conclusion of 2023, we reflect on a year that not only signifies our 10-year anniversary but also marks another chapter of our podcast. Throughout the year, guests have joined us fortnightly to share their research, stories, and aspirations for the future of genomic healthcare.
…
Episode 48: Cristina Fonseca: Saving the World from Becoming the Next Atlantis
In this episode with Cristina Fonseca, a tech entrepreneur, investor, and general partner at Indico Capital Partners, we discuss her journey into entrepreneurship, including co-founding TalkDesk and Cleverly AI. Cristina shares her experiences in building companies, balancing different roles, and t…
Shaping Tomorrow: AI’s Role in Business with Cristina Fonseca and Shadi Copty
In an exploration of AI's influence on business operations and customer interactions, Cristina Fonseca, VP of Product at Zendesk, and Shadi Copty, Senior Director of Business Engineering at Meta, discuss the future of AI in the corporate landscape.
Key Takeaways:
(04:38) AI existing “off …
Ep384: Cristina Fonseca: On a one-woman mission to make Portugal more innovative
The co-founder of Portugal’s third unicorn, Talkdesk, is now an influential investor and AI authority.
Check out the full article here: https://www.compasslist.com/insights/cristina-fonseca-on-a-one-woman-mission-to-make-portugal-more-innovative
Episode keywords: B2B, Investment, Customer Servic…
Insights from Zendesk Relate - Interview with Tom Eggemeier, Shana Simmons and Cristina Fonseca
Today’s episode of the Punk CX podcast features a series of interviews that I conducted with Zendesk executives while at Relate, their annual customer event in Denver last week. I talked to Tom Eggemeier, CEO, Zendesk, Shana Simmons, CLO, Zendesk, and Cristina Fonseca, VP Product, Zendesk. Some of …
Speed without alignment creates experience debt - Interview with Jamie Homen of Mural
Today’s episode of the Punk CX podcast features a chat I had with Jamie Homen, Chief Customer Officer at Mural, a leading visual work platform. Jamie and I talk about why speed without alignment creates experience debt, the role AI is playing in that, how organizations should be thinking about usin…
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