Pandemic preparedness updates, Veterans Experience Office, federal customer experience – September 1, 2022
Bipartisan Commission on Biodefense
Ambika Bumb, deputy executive director of the Bipartisan Commission on Biodefense, discusses the current landscape of biological threats, government pandemic preparedness efforts and her organization’s recommendations
Mission of Veterans Experience Office
B…
Spotlight on Samuel J. Heyman Service to America award winners
Krista Kinnard, chief of emerging technology at the Department of Labor, is the 2022 winner of the Service to America medal from the Partnership for Public Service in the emerging leader category. She tells FedScoop’s John Hewitt Jones the story behind her medal.
The winner of this year’s Service …
ServiceNow Federal Forum 2022 - Accelerating Service Delivery
Service delivery has a whole new meaning for Federal agencies thanks to Biden’s new Customer Experience EO. The end goal: eliminate friction in customer interactions with government organizations. This panel session with Robert Brown, Chief Technology Officer at USCIS Office of Information Technolo…
Nurse Dot Podcast - Healing Connections Part I
In a special two-part series, Cara is joined by Stacey Boetto, FNP-C, NRCME, and Attorneys Barbara Morton and Cosmo Tedone, as they share their incredible journey through Cosmo's battle with cancer. The conversation delves into Cosmo and Barbara's life since the diagnosis in 2007, highlighting the …
VA Leading the Way to Restoring Trust in Government Through Customer Experience
The National Academy of Public Administration’s Agile Government Center Coordinator, G. Edward DeSeve, joined Cherry Bekaert’s Advisory Leader, Srikant Sastry, in a conversation with Department of Veterans Affairs (VA) Deputy Chief Veterans Experience Officer Barbara Morton. With trust in governmen…
Accelerating Government with ACT-IAC – Episode 34: CX 2023
On this episode, we talk with Barbara Morton and Martha Dorris about customer experience efforts in the federal government.
Guests:
Barbara Morton, deputy chief Veterans Experience Officer, Department of Veterans Affairs (VA) and government advisor to the ACT-IAC CX COI. https://www.linkedin.com…
Charismatic Worship, False Gospels, And The Music That Shapes Belief
John Collins sits down with John and Barbara Morton to trace how modern charismatic worship culture shapes belief, emotion, and church life. Drawing from their years on a worship team, they describe how music from movements tied to Bethel, Hillsong, Elevation, Vineyard, and related streams can carr…
Charismatic Worship, False Gospels, And The Music That Shapes Belief
John Collins sits down with John and Barbara Morton to trace how modern charismatic worship culture shapes belief, emotion, and church life. Drawing from their years on a worship team, they describe how music from movements tied to Bethel, Hillsong, Elevation, Vineyard, and related streams can carr…
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