# Andy Norman

Top podcast episodes
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How AI Voice Agents Are Tested Before They Answer Calls

Andy Norman from Antek Automation explains how AI voice agents get tested before they ever answer a real call, through simulation testing against dozens of scripted and edge-case scenarios. This episode covers the five-step process behind modern AI agent testing, the questions to ask any provider b…

Copilot Super App: What It Means for UK Small Business Search

Andy Norman from Antek Automation explains what Microsoft's confirmed Copilot super app means for how homeowners find local tradespeople, and why it matters before the wider rollout hits later in 2026. This episode covers the difference between a generalist enterprise AI agent and a firm-specific o…

How to Rewrite 8,000 Title Tags Without Losing Rankings

Andy Norman from Antek Automation breaks down the five-step process for rewriting thousands of title tags without triggering ranking drops, built for property portals, letting agencies and directory sites where manual editing simply doesn't scale. This episode covers why manual rewrites break down …

Claude Watermarks Every Output: What It Means for Marketers

Andy Norman from Antek Automation explains what Claude's invisible text watermark actually means for anyone publishing AI-assisted marketing content. This episode covers how the watermark works, why it matters more for AI answer engine trust than plagiarism detection, and the three-step editing wor…

AI Hype vs Reality — What Actually Grows a UK SMB

Andy Norman from Antek Automation cuts through the AI hype cycle and explains what actually moves the needle for UK small businesses. Drawing on Google's own data showing most enterprise AI projects fail before reaching production, this episode covers the three-step filter Antek uses before buildin…

The OpenAI Lawsuit Every UK Small Business Should Watch

Andy from Antek Automation breaks down the Musk versus Altman legal dispute at OpenAI and what it actually means if your business runs on ChatGPT. We cover the risk of relying on a single AI provider, four ways the dispute could play out, and the practical steps UK small businesses should take now …

Can Gemini 3.8 Actually Run Your Phone Line?

Andy Norman from Antek Automation breaks down Google's new Gemini 3.8 Live voice model and why response speed, not just intelligence, decides whether an AI phone agent keeps a caller on the line. Drawing on real client data from Hampshire letting agents, trades, and professional services, this epis…

6 Ways to Prepare Your Website for GPT-6

Andy Norman from Antek Automation shares six practical ways UK service businesses can prepare their websites for GPT-6 and changing AI answer engines. Based on our guide to AI visibility, this episode explains how to make services, locations, FAQs and pricing easier for ChatGPT, Perplexity and Goog…

Should You Pause AI Automation? 6 Checks for UK Businesses

Should UK small businesses pause AI automation because of the latest enterprise warnings? Andy Norman from Antek Automation explains why scoped tools such as voice agents and workflow automation are a different risk category, then shares six practical checks before you deploy. Estate agents, trades…

Can Zoom's AI Revenue OS Answer Your Phone?

Can Zoom's AI Revenue OS answer your phone? Andy Norman from Antek Automation explains the practical difference between CRM AI and a phone-answering agent for estate agents and trades businesses. Based on the Zoom AI Revenue OS blog post, this episode shows why a CRM can improve follow-up only afte…