9 Reasons Hoteliers Need to Make Reputation and Guest Feedback Your Super Power for Revenue Results
Welcome Back to Get Great Guest Reviews, Season 2! Recently, on LinkedIn, there was a poll asking what hotel general managers and hospitality professionals care most about and want to see content on. As I recall, Trends in the Industry, Technology, and Revenue Management were all popular. However, …
Raul Moronta, CCO of Remington Hotels talks about Brand Performance: Mission, Action with Intent, and Guest Satisfaction
I am so excited to share with you my recent discussion with Raul Moronta, Chief Commercial Officer of Remington Hotels as we talk about Brand Performance: Mission, Action with Intent, and Guest Satisfaction.
Ask most travelers, and you are likely to hear about the lowering of hospitality and servi…
Dr. Peter Ricci, Champion for the Revolution of Progress and Flexibility in Hospitality Leadership
Dr. Peter Ricci has been honored as a Hospitality Hero and a Top 25 Minds by HSMAI and a Global Top 100 Most Power Leaders and Thirty Most Influential Educators in Hospitality by International Hospitality Institute. Undoubtedly, Peter is one of the most influential leaders in our industry. He deser…
Mother-Daughter Hotel Owner Duo Inspire 90% 5-Star Reviews at the Saratoga Arms Hotel
When your guests shower your hotel, motel, B&B, restaurant, or vacation rental in 5-star reviews, your guests will do so much of the marketing for you, making your business more visible online, and more enticing by elevating the perceived value of the unique experience you offer. Today, let's learn…
Every Week is Housekeeping Week with Lonny Wolfe and the Art of Housekeeping
Happy Housekeeping Week, Hospitality Stars! Please enjoy this episode of Get Great Guest Reviews with our guest, Lonny Wolfe of The Art of Housekeeping. Lonny shared some ideas on what he does this week and every week, the infuse the spirit of Housekeeping week into the way he works to support his …
Are Sub-Optimal Reviews Sabotaging Your Hotel Marketing ROI?
Stephanie Sparks Smith is CEO and Digital Matriarch at Cogwheel Marketing™️ and partner and consultant at Cayuga Hospitality Consultants. Her agency focuses on helping hotel owners and management companies drive incremental exposure and revenue to their websites and online channels through hotel di…
The Guest Feedback Goldmine - Josiah Mackenzie [Guest Experience Research Series]
![The Guest Feedback Goldmine - Josiah Mackenzie [Guest Experience Research Series]](https://cdn-images-3.listennotes.com/podcasts/hospitality-daily/the-guest-feedback-goldmine-BOGb5ES39rh-rqh8APQY53E.300x300.jpg)
This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build Profitable Guest RelationshipsIn this episode, I share my thoughts on the importance of online reviews in the hospitality industry and how they can be …
ChatGPT for Hotel Reviews: AI Lessons From Our 1 Hour, $20 Live Experiment - Josiah Mackenzie
In this episode, Josiah Mackenzie reflects on what he learned building an AI bot in ChatGPT and Claude with Adele Gutman to help answer online hotel reviews.Watch Us Build an AI Bot to Answer Hotel Reviews on YouTubeListen to our other episodes with Adele:
How to understand guest review scores
“Go…
Stop Fighting Fires: Building a Culture of Problem Solvers in Your Hotel - Adele Gutman
In this episode, Adele Gutman shares insights on effectively responding to hotel guest feedback to prevent future issues and improve guest satisfaction and team morale.
Watch Us Build an AI Bot to Answer Hotel Reviews (YouTube)
A few more resources:
If you're new to Hospitality Daily, start here.…
How Focusing on Operations Drove Demand and Revenue for Me as a Hotel Group Commercial Leader - Adele Gutman
In this episode, Adele Gutman, the former head of sales, marketing, and revenue at The Library Hotel Collection, shares her journey of driving guest satisfaction to the top of the charts through team empowerment and operational excellence - and the impact that had on demand and revenue.You may also…
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