# Steven Van Belleghem
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Top podcast episodes featuring steven van belleghem.
Radar – by nexxworks: Disney-in-Sora, DeepSeek & the Great Humanoid Hunger Games
In this end-of-year Q&A episode of Radar – by nexxworks, Steven Van Belleghem, Peter Hinssen and Pascal Coppens trade rapid-fire questions, big-picture predictions, and just enough geopolitics to make your coffee taste like a defense budget.
They kick off with Disney’s rumored OpenAI partnership—b…
Radar – by nexxworks: Never Normal Heroes – 🤖 Brand Loyalty in the Agent Economy
BONUS EPISODE
What happens when your next customer isn't a person — but an AI agent?
Steven Van Belleghem sits down with Silicon Valley veteran Jeremiah Owyang — venture capitalist at Blitzscaling Ventures, founder of the AI Agent Congress & Llama Lounge, and closing speaker at TED AI — for a sha…
Episode 4: Trust Is The New Currency of Digital Customer Experience with Steven Van Belleghem
In this episode of CX Matters, host Bram De Vos sits down with Steven Van Belleghem to explore a growing tension in modern business: as companies become more efficient and automated, do they risk losing customer trust?
From AI-driven service to community-driven brands, the conversation dives into h…
How AI Flattens Customer Journeys And What To Do Instead
AI is about to make “great customer service” normal and cheap, and that should worry every leader who thinks a chatbot equals customer experience. I’m joined by Steven Van Belleghem, a global authority on customer experience and AI, to explore what happens when large language models become the port…
Radar – by nexxworks: China's energy revolution, Block's AI layoffs, OpenAI under fire & the gunfight at the AI corral
In this episode, Steven Van Belleghem, Peter Hinssen and Pascal Coppens unpack Pascal's latest China tour —covering BYD's flash-charging infrastructure, Xiaomi's 91% automated factory, and the rise of humanoid robotics startup Galbot—before Steven shares his impressions from Taiwan and the world's …
Radar – by nexxworks: Inside TSMC, Tesla's terawatt TerraFab, the AI IPO frenzy & China's anti-AI-firing ruling
In this episode, Steven Van Belleghem, Peter Hinssen and Pascal Coppens unpack Peter's intense week with TSMC and Tesla's stunning TerraFab announcement — a one-terawatt AI chip factory built with Intel and SpaceX, equivalent to 500 nuclear reactors. Pascal counters with Jensen Huang's argument tha…
Episode 6: What if AI makes your customer experience worse, not better with Steven Van Belleghem and Michel Stevens
In this episode of CX Matters, host Bram De Vos sits down with Steven Van Belleghem and Michel Stevens to explore one of the most uncomfortable questions in customer experience today: as AI moves to the centre of the customer relationship, what happens to trust? Does it get easier to build, or does…
Radar – by nexxworks: Xiaomi's 10x Factory, Flying Taxis, Humanoid Robots, AI as Your Best Friend & Europe's Capital Problem
Hosted by Steven Van Belleghem, Peter Hinssen and Pascal Coppens, this episode takes you deep into Pascal's latest China inspiration tour — from Kimi's AI model beating Claude at a fraction of the cost and Xiaomi's radical 10x philosophy, to BrainCo's mind-controlled prosthetics and T-Cap Tech's fl…
Radar – by nexxworks: OpenAI's Rogue Agent Swarm, China's New New Three & Reverse Centaurs
Hosted by Steven Van Belleghem, Peter Hinssen and Pascal Coppens, this episode unpacks how 1,200 OpenAI agents secretly swarmed and broke into Hugging Face. Plus China's "new new three", Cory Doctorow's reverse centaur, NVIDIA's $13bn Hugging Face deal and humanoids running the 100m in 9.39 seconds…
#86 How Daikin scaled Customer Experience across Europe - CX Leadership insights with Nicoline Valk
How do you scale Customer Experience across 17 European affiliates when you cannot lead CX from headquarters alone?
In this episode of CX Leadership Talks, Nienke Bloem speaks with Nicoline Valk, Department Manager Customer Experience at Daikin Europe. Nicoline shares how Daikin moved from a B2B …
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