AI Just Walked Onto the Sales Floor
Agentic AI has left the website chatbot and walked onto the physical sales floor and into the back office. This episode of Retail Reality Check breaks down why AI is now the mandatory operating layer for stores, and why unified data, not flashy AI, decides who wins.
You will learn why $140.9 billio…
Beyond the Counter: How AI is Accelerating Self_Service
IHL Group's Greg Buzek breaks down the real numbers behind inflation, retail sales, and self-service investment, then sits down with kiosk and payments leaders from Cox Communications, KIOSK Information Systems, and ReadyCredit to unpack what is actually working on the store floor.
Learn why self-…
Unified Commerce is Eating Fragmented POS Alive
Fragmented POS, loyalty, and inventory systems are quietly costing retailers staff hours, data accuracy, and profit growth, and this week's Retail Reality Check breaks down exactly who's fixing it and how. IHL Group's Greg Buzek walks through why unified commerce consolidation is showing up in day-…
$1.73 Trillion Vanished from Retail
Webinar:
When Agents Shop, Inventory Cannot Lie - August 6, 2026, 11am ET - https://forms.gle/xqWrANDpBcdZ7ViC6
Retailers spent $172B fighting inventory distortion and still lost $1.73T. IHL Group breaks down who's closing the AI adoption gap, and who isn't.
Global retailers lost $1.73 trillion …
Out of Stocks are Eating 65% of Your Losses
Retailers have talked about inventory distortion for years. This week's Retail Reality Check looks at five retailers who are actually doing something about it, deploying robots, computer vision, and AI-powered forecasting to close the gap between what's on the shelf and what the system thinks is on…
500 Robots - 220m Records AI Goes Live
This week on Retail Reality Check: five hundred Simbe robots are live inside Kroger's stores, a European grocer just hit ninety percent forecast accuracy with AI, and McDonald's has built an AI system trained on two hundred twenty million loyalty records. If you've been wondering whether AI in reta…
SPEND SMART - How Smart Tech and AI are Closing the Inventory Visibility Gap for Specialty Retailers
Spend Smart: Closing Retail's Inventory Gap
Greg Buzek of IHL Group breaks down new research on AI and inventory visibility in specialty retail, cosmetics, and mass merchant chains under $1 billion in sales. He opens with a read on inflation, tariffs, and the widening K-shaped consumer economy befo…
The Agents are Here
This week, an AI agent at Amazon interviewed job candidates at 2 a.m., and another one answered Crocs shoppers without a human stepping in. AI agents in retail have left the strategy deck and entered daily operations. In this episode of Retail Reality Check, host Claire and IHL Group's Greg Buzek w…
AI Tools are Not Enough
Most companies handed their people AI tools and got faster emails. H&M rebuilt the work itself and saw shopper drop-offs fall 80%. In this episode of Retail Reality Check, we look at why AI workflow redesign in retail separates the winners from everyone else, and what it takes to move past bolting …
Strategically Lazy: Why Retail Strategy Fails
Shoptalk’s Brendan Witcher on retail strategy vs. ideas, retail media math, and the agentic commerce risk in the middle layer. Amazon owns 76% of retail media. Walmart owns 6%. That leaves 18% for every other retailer, and Brendan Witcher thinks plenty of leaders jump in anyway without a retail str…
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I have no special talent. I am only passionately curious, and
I listen to podcasts.
‐ Albert "Llamacorn" Einstein
