Why Businesses Are Rejecting the AI They’ve Asked For: Agency CEO Elias Torres
Elias Torres has been building AI systems since 1999, from chatbots at IBM to co-founding Drift and now Agency. He believes businesses are caught in an expectation mismatch—demanding AI while rejecting it due to imperfection anxiety. Drawing from his experience scaling HubSpot, Elias explains why h…
AI Reality Check: Klaviyo CEO on What’s Hype, What Matters & What Comes Next
AI is reshaping the retail landscape faster than any technology in recent memory, but with the hype comes confusion — and a lot of big questions about what AI can actually do for retailers today.
In this episode of Retail Remix, host Nicole Silberstein sits down with Andrew Bialecki, Co-founder and…
Andrew Bialecki, Co-CEO and Co-Founder of Klaviyo
Andrew Bialecki, Co-CEO and Co-Founder of Klaviyo, joins John Horsley on The Business of Marketing to explore how consumer CRM is evolving in the age of AI. From bootstrapping to IPO, Andrew shares lessons on autonomy, product-led growth, and the rise of agentic commerce.
How Klaviyo Built a $7B+ Public Company With Just $15M Raised | Andrew Bialecki, Co-founder and CEO of Klaviyo
In this episode of Startup Project, host Nataraj sits down with Andrew Bialecki, Co-founder and CEO of Klaviyo, to unpack one of the most capital-efficient growth stories in modern SaaS history.
Klaviyo grew into a $7B+ public company while raising just $15M in total funding—a sharp contrast to tod…
Klaviyo Is 1% Done: What Their Co-Founder Says the Other 99% Looks Like | #630
Klaviyo is sitting at $1.2 billion in revenue and 196,000 brands. Ed Hallen says it's 1% done.
Ed Hallen co-founded Klaviyo in 2012 with Andrew Bialecki, off the back of a dinner in Boston where an Australian entrepreneur selling suits online told them he spent three hours a week manually emailing …
Customer experience is becoming autonomous - Interview with Andrew Bialecki of Klaviyo
Today’s episode of the Punk CX podcast features a chat I had with Andrew Bialecki, the co-founder and co-CEO of Klaviyo, the autonomous B2C CRM that helps brands understand who their customers actually are – so every interaction feels personal. We talk about how customer experience is becoming auto…
How AI Agents Are Changing Retail Stores (Retail Industry Trends 2026)
Right now, as you read this, an AI chatbot is running a real retail store in San Francisco — managing the product selection, deciding what to stock, and curating a customer experience. It sounds like science fiction. It is already open for business. And it is just one signal of how fast the rules o…
Moving from Experimental Pilots to Proven CX Outcomes - Interviews from Pegaworld 2026
Today’s episode of the Punk CX podcast is Part One of a two-parter featuring a series of chats I had with Pega executives and one of their clients while at Pegaworld in Las Vegas last week. In this episode, I talk with Ken Stillwell, COO & CFO at Pega and Peter Lacroix, Head of Low-Code, Achmea, a …
E80: The Mentor Now Works for the Student: Inside Klaviyo's $17M AI Acqui-Hire | In/Organic
In 2010, Elias Torres hired a Harvard kid named Andrew Bialecki as one of his first engineers and taught him how startups work. Sixteen years later, the student is the boss, and just bought his mentor's AI company.
In this solo episode (Ayelet's out sick, but back next week), Christian breaks down…
SaaStr 873: Agents Are Your New Power Users: How Klaviyo CEO Andrew Bialecki Is Remaking a $1.4B Business for the Agent Era
Before AI, Klaviyo had an insight that changed e-commerce marketing forever: don't show merchants how many emails they sent, show them how much money those emails made. That single shift helped Klaviyo capture 80% market share, earn a cult following among Shopify merchants, and IPO in 2023 with $1.…
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I have no special talent. I am only passionately curious, and
I listen to podcasts.
‐ Albert "Llamacorn" Einstein
