บทถอดความฉบับเต็มของ Tips on Hiring Your First Coach

programs, they'll offer you a certain number of sessions with a therapist, but you won't necessarily get to choose who that therapist is. 00:05:15.439 --> 00:05:26.720 Or even if you're still in college, for example, and you are going to your school's mental health center center to get some therapy, you may just be assigned a therapist. 00:05:26.959 --> 00:05:32.720 And in some cases, I think you have the option to change, but you may have fewer options. 00:05:32.800 --> 00:05:38.800 It may be like one of the two therapists that is actually working at that center providing that service. 00:05:38.959 --> 00:05:42.160 So um there are some exceptions to this. 00:05:42.399 --> 00:05:56.480 I, a couple years ago, did some online therapy with BetterHelp, and that's a service that actually they will pair you with a therapist just based on um a questionnaire you fill out initially. 00:05:56.800 --> 00:06:01.600 But if you don't click with that therapist after a session, you're allowed to change. 00:06:01.759 --> 00:06:03.120 They'll reassign you. 00:06:03.279 --> 00:06:09.839 And I actually did one session with a therapist, and I was like, I think she's okay. 00:06:10.160 --> 00:06:13.920 I I don't I don't feel like a huge connection. 00:06:14.160 --> 00:06:17.920 And then I found that she was really difficult to schedule with. 00:06:18.079 --> 00:06:24.800 Like she canceled our appointments right before, and I, you know, if like things come up. 00:06:24.879 --> 00:06:32.800 I I know as a coach, sometimes there's a family emergency, and I do have to cancel an appointment, but her explanation just felt a little weak. 00:06:32.879 --> 00:06:37.360 It was just like, meh, this isn't working for me, this time slot. 00:06:37.519 --> 00:06:45.199 And I'm like, well, you could have told me like more than two hours before, if if I don't know, it just fell kind of flat. 00:06:45.279 --> 00:06:48.480 So I switched therapists, and I really love the second therapist. 00:06:48.560 --> 00:06:51.199 It was it was a good working relationship. 00:06:51.360 --> 00:06:54.720 So sometimes you do get a chance to switch. 00:06:54.959 --> 00:07:07.519 And if you are hiring your own therapist and going private pay, especially, meaning you just pay them directly, it's it's not covered by your insurance, then you often will have more choice. 00:07:07.759 --> 00:07:16.000 Maybe, for example, your friend goes to a therapist that's been really helpful for them, and you want to go to the same therapist. 00:07:16.160 --> 00:07:25.120 If that person's not in your insurance network, you could, you know, just pay their price and um have sessions with them. 00:07:25.519 --> 00:07:29.199 And yeah, often that will give you a lot more choice. 00:07:29.439 --> 00:07:33.759 And with coaching, coaching, it really tends to be the opposite. 00:07:33.920 --> 00:07:37.199 You tend to almost have too many choices out there. 00:07:37.439 --> 00:07:39.839 There's so many people you could hire. 00:07:40.079 --> 00:07:42.160 I am actually going through this right now. 00:07:42.319 --> 00:07:52.240 I'm actually looking at hiring a business coach, and I know so many coaches, so I'm like, there's so many people that would be great, and it's a bit overwhelming. 00:07:52.480 --> 00:08:02.639 So I am actually some of the things I'm gonna talk to you about today, experiencing in real life and going through in my own head right at this moment as I hire my next business coach. 00:08:02.879 --> 00:08:24.399 It's also true that you might be assigned a coach, for example, in my day job, I still work part-time at my boss, was in a program where they got some free coaching, and I think they were assigned coaches, they didn't necessarily get to choose, but assuming you're hiring your own coach, you will generally have just endless choices. 00:08:25.199 --> 00:08:27.759 So, how do you choose? 00:08:28.000 --> 00:08:30.480 So, I'm gonna start with my number one tip. 00:08:30.639 --> 00:08:34.480 This is kind of the prime directive, and I think this is true. 00:08:34.720 --> 00:08:45.200 Whether you're hiring a coach or a therapist, you might not have as much choice with a therapist, but to the extent that you do have choice, you really want to follow this. 00:08:45.519 --> 00:08:56.000 And this is that really liking and respecting and feeling respected by the person really matters a lot. 00:08:56.240 --> 00:09:00.000 And I think this is true in all helping professions. 00:09:00.399 --> 00:09:04.639 The helper-client alliance is so key. 00:09:05.120 --> 00:09:18.720 And I would say that your relationship with that person is probably more transformative than their education, their training, their specific modalities that they use, the testimonials on their website. 00:09:18.960 --> 00:09:24.320 And this may sound just kind of icky as I'm saying it. 00:09:24.399 --> 00:09:31.039 I'm like, it almost sounds like I'm like, go with the most, the nicest, most likable person. 00:09:31.279 --> 00:09:34.320 And I would say that that's not necessarily true. 00:09:34.639 --> 00:09:41.679 But when you think about hiring a coach, I want you to consider you're gonna be spending a lot of time with this person. 00:09:42.000 --> 00:09:46.000 If you're in therapy, sometimes people go to therapy for years. 00:09:46.240 --> 00:09:54.720 If you're in coaching, it's pretty common, especially if you are going with a very results-based coach. 00:09:54.879 --> 00:10:06.399 I definitely operate this way, that they're gonna want you to come for a few months and they will actually um not work with people who only want to come in for three sessions. 00:10:06.639 --> 00:10:13.600 So, for example, my packages that I sell are six months, and there's a very specific reason for that. 00:10:13.840 --> 00:10:17.120 It's that that's how long behavior change takes. 00:10:17.360 --> 00:10:26.960 We know just from research that for someone to change a habit, it takes a minimum of about three

months of practice, and that's the ideal situation. 00:10:27.200 --> 00:10:40.080 In real life, what's often happening is that you go out to, for example, start to eat better or start to work out more, and you start strong and then life gets in the way. 00:10:40.320 --> 00:10:49.200 Your job is having you travel unexpectedly, or there's a family emergency that's causing a lot of stress and taking up a lot of your time. 00:10:49.440 --> 00:10:53.440 So your mind is not dedicated to that behavior change. 00:10:53.679 --> 00:11:07.679 So we actually, most coaches that I know, and definitely myself, like build in some extra time to really A, make sure the change has time to happen, even when life gets lifey. 00:11:07.919 --> 00:11:10.879 And then there's also so much value. 00:11:11.200 --> 00:11:24.080 Like, if you think about like when you learn to ride a bike for the first time, the first time you took your little feet off the ground and pedaled and the bike went straight, it was probably kind of wobbly. 00:11:24.159 --> 00:11:31.600 Like you might have gone for 10 feet and then had to put your foot down, or gone for like five feet and then fallen over. 00:11:32.159 --> 00:11:39.759 Our skills, when we're learning a new skill or a new behavior, they're very fragile in the beginning. 00:11:39.919 --> 00:11:50.879 And the more you have time to repeat them, to repeat them in different situations, to fail at doing them and then troubleshoot what went wrong. 00:11:51.120 --> 00:11:56.080 Why in this case did I um eat things that were off of my plan? 00:11:56.240 --> 00:11:57.440 Or why this week? 00:11:57.519 --> 00:11:59.360 Has it been really hard to work out? 00:11:59.519 --> 00:12:06.559 The more you have time to just like work through that in a supported environment, the stronger that habit's gonna get. 00:12:06.720 --> 00:12:14.879 It's gonna become like the person that can go out and ride a bike for 30 miles and never give one little wobble. 00:12:14.960 --> 00:12:19.679 And sometimes their hands aren't even on the handlebars, the hands are in the pockets. 00:12:20.000 --> 00:12:26.879 So that's another reason that I think having longer coaching engagements is so important. 00:12:27.440 --> 00:12:36.159 Um, and to get take this back to choosing your person, if you think about it, like for example, say you're coaching with me. 00:12:36.399 --> 00:12:41.440 We're gonna be meeting pretty much every week for about six months. 00:12:41.600 --> 00:12:46.320 There might be some times you go on vacation, I go on vacation, things come up. 00:12:46.639 --> 00:12:50.559 But that's a lot of time with one person. 00:12:50.960 --> 00:13:05.679 That is, I spend more time with my clients than I spend with a lot of my family members, I like the ones that don't live with me, a lot of my close friends I don't see every week, but I see these clients every week and they see me every week. 00:13:05.919 --> 00:13:23.759 So if that relationship isn't trusting, respectful, enjoyable, then coaching for a long time can become really tough in therapy, especially the longer-term therapy, can become really tough. 00:13:24.000 --> 00:13:45.919 So, with me, for example, if you don't like a bit of a lighter style, if you don't like to have fun in sessions and play a bit and explore, if you're very like business-oriented and structured and it must be A, B, and C, like straight to the results, um, you probably wouldn't enjoy coaching with me. 00:13:46.080 --> 00:13:50.720 There is probably a coach out there that like matches your style much better. 00:13:51.039 --> 00:14:02.639 So I think it's so important just to get to know how, and you can I'll talk in a in a minute how you can kind of suss this out, even if you've never had a session with someone. 00:14:02.879 --> 00:14:13.440 I think it's so important just to really think about if you're really going to like working for this person long term, like working with this person long term. 00:14:14.080 --> 00:14:16.799 So I'll share a little bit of my own experience. 00:14:16.960 --> 00:14:19.200 This is a therapy experience. 00:14:19.440 --> 00:14:29.519 Um, I've had seen several therapists, and I've seen several who practiced what's called cognitive behavioral therapy or CBT. 00:14:29.759 --> 00:14:34.080 And CBT is considered the evidence-based gold standard of therapy. 00:14:34.240 --> 00:14:40.159 It's what we know from the research really works and gets results for people. 00:14:40.639 --> 00:14:49.679 And I've kind of found working with some of these very experienced CBT therapists, that it didn't do a lot for me. 00:14:49.840 --> 00:14:57.840 Like I just had a hard time just really connecting to the person and connecting to the work. 00:14:58.080 --> 00:15:06.399 I didn't feel like emotionally seen, heard, um, respected in that relationship. 00:15:06.720 --> 00:15:11.919 And therefore, in a few cases, it meant that I didn't keep going to therapy. 00:15:12.000 --> 00:15:13.120 I just stopped. 00:15:13.440 --> 00:15:19.039 And in the cases where I did give for longer, it just meant that I didn't get amazing results. 00:15:19.360 --> 00:15:38.000 And the therapists that I actually got the most results with, the one who I would say like really changed my life, and there's still things that happen, and I'm I'm like, wow, I remember back to a session with Meredith where she talked about this, and at the time I didn't really get it, but now I get it. 00:15:38.080 --> 00:15:41.200 So her work has stayed with me for a long time. 00:15:41.360 --> 00:15:45.600 Like I would say it was probably about 20 years ago I worked with her. 00:15:45.840 --> 00:15:56.559 And she was actually using a therapy modality that I wouldn't say it's super unusual, but it's not one of the ones that people talk about a lot. 00:15:56.720 --> 00:15:59.279 It's kind of not in favor these days. 00:15:59.440 --> 00:16:03.440 If you're curious and want to look it up, it's called transactional

analysis. 00:16:04.000 --> 00:16:12.720 And I really suspect why her therapy was so effective for me was probably 20% the modality. 00:16:12.879 --> 00:16:25.360 I do think there's some cool stuff in transactional analysis, but I really think it was 80% the relationship, and there's no way to know for sure or quantify that for sure, of course. 00:16:25.679 --> 00:16:37.279 But I really think that our working relationship was so good that I was really just able to hear her on a deeper level than some of these other people. 00:16:37.679 --> 00:16:48.000 And I another thing that thing that I think was interesting was that some of these CBT therapists that just didn't click for me, they were actual psychologists. 00:16:48.159 --> 00:16:52.080 So they had PhD level training. 00:16:52.399 --> 00:16:57.600 And Meredith, my counselor, that was very helpful to me, she was just she was a counselor. 00:16:57.919 --> 00:17:06.640 She had a master's degree in counseling, so less training, less education, but way more effective for me. 00:17:06.799 --> 00:17:22.559 So I think it's also goes to show that education and a degree doesn't necessarily translate into amazing clinical ability and amazing results for clients and amazing results for all clients. 00:17:22.720 --> 00:17:28.640 I suspect some of these psychologists that didn't work that great for me might have worked really good for other people. 00:17:29.039 --> 00:17:43.119 But yeah, in my case, it was a counselor using a lesser-known method, and it really was the thing that got results, and I really do think that that was because of the relationship. 00:17:43.440 --> 00:17:52.480 So I've also had a ton of coaches, and I would say I've really never had a coach that I didn't click with. 00:17:52.640 --> 00:18:00.559 And I think some of that comes down to I chose each of my own coaches, like I chose them specifically for me. 00:18:00.880 --> 00:18:04.720 Um, and I'll talk a little bit more about how in a second. 00:18:04.960 --> 00:18:28.480 But one thing I do want to say right up front is having coached, I think just off the top of my head with seven different coaches now, I can say from authority that having a fancy certification or a lot of Instagram followers or glowing testimonials or a beautiful website does not necessarily make an amazing coach. 00:18:28.559 --> 00:18:33.759 And there are a lot of amazing coaches out there who don't have any of those things. 00:18:34.079 --> 00:18:38.319 The coach that helped me the most, she didn't even have a website. 00:18:38.559 --> 00:18:44.000 I hired her, she was someone I knew through my network, and she was an amazing coach. 00:18:44.160 --> 00:19:01.359 I talked a couple, I it might have been in the last episode about doing some hypnocoaching on something that might be more of a therapy issue typically, but I was willing to work with her, just she was someone that I already knew, and she got me such amazing results. 00:19:01.599 --> 00:19:11.759 I felt like I got 10 years of therapy in a two-day and weekend intensive coaching with her, which was really amazing. 00:19:12.000 --> 00:19:27.759 And she was someone who didn't have a website, didn't have a huge Instagram at the time, didn't really, I don't know, like have some of the things that um make a coach look fancy and authoritative. 00:19:27.920 --> 00:19:41.519 There was not like a million testimonials on the internet for her, but she was a really good coach, and I'm so glad I found her, and I'm so glad that none of that stuff was important to me in that case. 00:19:41.920 --> 00:19:57.599 So if you are hiring someone and you really want to get a feel for if they are gonna be a good person that you're gonna enjoy working with over time, a couple of things I would really recommend you doing. 00:19:57.839 --> 00:20:07.680 First of all, if you're hiring a one-to-one coach, a lot of them are gonna offer either a consult, that's what I call it, the free consult. 00:20:07.839 --> 00:20:10.000 Some people call it a discovery call. 00:20:10.240 --> 00:20:30.400 It goes by different names, but typically there's an opportunity to go and talk to the coach, to really describe what kind of work you want to do in coaching, um, to really hear kind of their thoughts on what's gonna help you, what direction they would take things. 00:20:30.720 --> 00:20:34.480 And I think that that's a really good thing to do. 00:20:34.880 --> 00:20:50.880 Um, I know for me, when I'm a coach that's actually doing consults with potential clients, I think a lot of clients come in and they're like, oh, this is the part where she's gonna sell me or try to change my mind, or it's gonna be like going to a used car lot. 00:20:51.440 --> 00:20:57.200 And what I'm really looking for in the consult is a few really simple things. 00:20:57.440 --> 00:21:07.119 First of all, I want to make sure that this person is actually someone that coaching and coaching with me is gonna help. 00:21:07.359 --> 00:21:09.599 And also I'm looking a bit for fit. 00:21:09.680 --> 00:21:16.640 I'm like, is this a person that seems to like appreciate my style, enjoy talking to me? 00:21:17.039 --> 00:21:21.680 And really, like the sales thing is the furthest thing from my mind. 00:21:21.839 --> 00:21:28.720 I'm just kind of thinking about like, is this going to be a person that I can help, that I can get results for? 00:21:28.880 --> 00:21:35.839 And I'm usually really honest and upfront about that, if for some reason I think that that's that's not gonna be the case. 00:21:36.319 --> 00:21:45.440 And I really one of the big things that I will occasionally do on these consoles is suggest therapy first. 00:21:45.680 --> 00:21:50.079 That therapy might be the place to start, the way to go. 00:21:50.400 --> 00:21:59.759 And definitely, whenever you have resolved X, Y, or Z or feel like you are ready to A, B, and C, definitely. 00:22:00.240 --> 00:22:02.559 Think about coaching, but maybe therapy first.

00:22:02.720 --> 00:22:04.480 That's pretty common on the consult. 00:22:04.799 --> 00:22:14.720 So definitely if if the person you're thinking about working with, therapists will sometimes do this too, but definitely coaches, definitely take advantage of that free call. 00:22:14.880 --> 00:22:26.400 Definitely go in, ask all your questions, really get a feel for how this person and you would work together and what that would be like before you make your decision. 00:22:26.559 --> 00:22:29.519 I think that that's a really smart thing to do. 00:22:30.079 --> 00:22:42.640 Another question that comes up is, especially with coaches, since that industry is unregulated, how can one do due diligence before hiring or investing? 00:22:43.119 --> 00:23:00.960 So, what due diligence means, and if you're hiring a therapist, it's usually possible to look up that therapist in your state's database, make sure they've not been disciplined, make sure they're licensed, and that their credentials are all in order. 00:23:01.200 --> 00:23:11.119 And that doesn't necessarily mean that clinically they're going to be an awesome match, but definitely it's it's it gives you some reassurance, right? 00:23:11.200 --> 00:23:14.880 That you're hiring someone that's qualified to do the job. 00:23:15.200 --> 00:23:23.680 And with coaches, you could also do that if they voluntarily engage in a credentialing program. 00:23:23.839 --> 00:23:30.559 If they're ICF certified, for example, you could look them up in ICF's database, but a lot of coaches won't be. 00:23:30.720 --> 00:23:36.319 That's that's I would say the minority of coaches actually get those voluntary credentials. 00:23:36.400 --> 00:23:40.960 And some very good coaches just don't bother with those because they don't need to. 00:23:41.440 --> 00:23:48.480 So, how do you do your due diligence and find out if a coach is a good investment? 00:23:49.200 --> 00:23:52.480 And I think a couple of things. 00:23:52.640 --> 00:24:02.720 Um you could ask for references, however, most coaches don't actually give those, and most therapists don't actually give those. 00:24:02.880 --> 00:24:13.359 I know that I personally don't, not because I'm trying to hide something, but because the giving of the references actually breaks confidentiality. 00:24:13.519 --> 00:24:21.680 And I could ask my clients to like voluntarily do that, but I feel like that's just not something I want to ask them to do. 00:24:21.759 --> 00:24:28.799 I I don't feel like that's the most the best thing for them in that situation, even though it would be good for me. 00:24:28.960 --> 00:24:31.920 So I I generally do not give references. 00:24:32.079 --> 00:24:35.359 I would say that that's gonna be true of a lot of coaches. 00:24:35.680 --> 00:24:45.359 So how do you really get a feel for a coach or a therapist if you're hiring one that is independent before you invest? 00:24:45.759 --> 00:24:57.119 And I would say the best way, the way that I tend to do this, the way I'm doing it right now, consume a lot of that person's free marketing materials and content. 00:24:57.440 --> 00:25:05.359 So things like podcasts, blogs, some people will do actual webinars where they're teaching on a topic. 00:25:05.519 --> 00:25:07.440 Often that will be for free. 00:25:07.599 --> 00:25:11.680 Um, looking at their social media, joining their email list. 00:25:11.920 --> 00:25:19.920 Email tends to be pretty intimate where they share some of their more personal stuff, um, some of their best tips. 00:25:20.160 --> 00:25:22.720 So definitely you could join their email list. 00:25:22.880 --> 00:25:25.519 Most most practitioners will have one. 00:25:25.759 --> 00:25:38.880 And just use these free sources to really get a feel for their style, what kind of clients they work with, what kind of problems they are really good at solving, and see if you get value. 00:25:39.200 --> 00:25:49.920 If the person's going to be a good person for you, you should actually get small shifts in your thinking, in your behavior, just from their content. 00:25:50.079 --> 00:25:53.119 They should be able to give you some value ahead of time. 00:25:53.279 --> 00:26:06.720 And if you are actually feeling like they're helping you, even without you hiring them and hearing your problem personally from you, I think that's a really good sign that it's going to be a good match. 00:26:07.119 --> 00:26:16.720 I have personally hired most of my coaches, either from my network, they were people I knew, or from their podcasts. 00:26:17.039 --> 00:26:23.599 I hired one of my, I was she, she might have even been before the hypnocoach. 00:26:23.759 --> 00:26:24.880 I think this is true. 00:26:25.039 --> 00:26:30.319 Before the hypnocoach, that was really helpful to me that I just talked about a minute ago. 00:26:30.480 --> 00:26:38.640 I was in a group coaching program, and it was specifically Brooke Castillo's self-coaching scholars program. 00:26:39.200 --> 00:26:42.319 And unfortunately, this program is not around anymore. 00:26:42.559 --> 00:26:49.920 It was basically a membership model, and you could go and study with Brooke on a different topic every month. 00:26:50.079 --> 00:27:01.119 She would go in depth, and you also had group coaching calls, sometimes with Brooke or with other coaches that she had hired, and you also got one-to-one coaching. 00:27:01.200 --> 00:27:12.400 They were 20-minute sessions, I think, and it was usually not with Brooke, but with um someone that she hired and had trained personally, and they were all like really good coaches. 00:27:12.640 --> 00:27:21.359 So I know I found that one through Brooke's podcast, and I feel like that was just an amazing experience for me. 00:27:21.519 --> 00:27:33.279 I feel like the person that I was before self-coaching scholars, and I was in it for a year, and the person I was afterwards were just completely different people. 00:27:33.440 --> 00:27:36.079 Like it was such an inflection point in

my life. 00:27:36.319 --> 00:27:45.200 I was just at the end of it thinking about life and problems and myself and my capabilities and my capacity so differently. 00:27:45.359 --> 00:27:53.759 And that was just from a group, not even one-to-one, um a group general life coaching program. 00:27:54.000 --> 00:27:59.200 Like it wasn't even specifically niched on any particular topic. 00:27:59.359 --> 00:28:02.720 It was just like, let's make your life better. 00:28:03.039 --> 00:28:05.200 So I found that through Brooke's podcast. 00:28:05.279 --> 00:28:08.160 Like, Brooke is someone I 100% like found. 00:28:08.400 --> 00:28:13.519 I think she's another podcaster that I like mentioned, really liking her podcast. 00:28:13.599 --> 00:28:21.599 And then I kind of from her podcast, like it was changing my mindset so much and the way that I thought about things. 00:28:21.680 --> 00:28:25.279 I was like, I really have to get the paid stuff. 00:28:25.440 --> 00:28:28.319 I have to work with her and just see what this can do for me. 00:28:28.480 --> 00:28:30.559 And it was truly life-changing. 00:28:30.720 --> 00:28:32.640 So that was really cool. 00:28:33.279 --> 00:28:39.440 Um, yeah, so podcasts, great, um, great place to look. 00:28:39.599 --> 00:28:42.160 Um, but so many other place to places too. 00:28:42.240 --> 00:28:43.759 There's still coaches that have blogs. 00:28:43.839 --> 00:28:47.200 There's still almost all coaches do some social media. 00:28:47.359 --> 00:28:53.359 So just kind of see what your person is doing a lot of that you're interested in and really try to get a feel. 00:28:53.680 --> 00:29:12.240 Um, I would a final thing that I'll offer to you, and this might be more at the consult stage when you're actually on the phone talking to them about working together, is if you want to one one other way that you can do due diligence is just by checking the terms and conditions of working with them. 00:29:12.480 --> 00:29:21.200 I think it is so important and so like smart to invest smartly. 00:29:21.359 --> 00:29:25.519 And that means just understanding exactly what you're investing in. 00:29:25.759 --> 00:29:35.279 So, questions, for example, that you can ask is what happens if I'm not satisfied one month into this six-month coaching package? 00:29:35.599 --> 00:29:38.400 And what are your refund policies? 00:29:38.799 --> 00:29:43.519 What if I feel that I have gotten my result early? 00:29:43.759 --> 00:29:45.039 What happens? 00:29:45.440 --> 00:29:55.200 And generally, coaches will be pretty happy to tell you, most coaches that have been practicing for any amount of time will have answers to these questions. 00:29:55.359 --> 00:29:56.799 They'll have policies. 00:29:56.960 --> 00:30:00.799 And the policy might be that, you know, once you pay, you pay. 00:30:00.960 --> 00:30:02.079 There's no refunds. 00:30:02.240 --> 00:30:08.079 I find that this is, you know, the thing that helps people get over the finish line. 00:30:08.160 --> 00:30:11.920 When they know there's no going back, it helps them be invested. 00:30:12.160 --> 00:30:22.240 Um then, um, so that's that's the reason that a lot of coaches will have a no refund policy once you've once you've purchased your package. 00:30:22.400 --> 00:30:23.279 You're in. 00:30:23.599 --> 00:30:26.160 Um, I personally am a bit more flexible. 00:30:26.319 --> 00:30:36.160 My my my refund policy is I generally do not want to be holding someone hostage in the coaching. 00:30:36.400 --> 00:30:52.480 So if one month in they're just feeling like it's not a good match, if they are making a good faith effort to um implement what were the coaching and they're coming to sessions, they're listening, they're prepared, they're bringing questions. 00:30:52.640 --> 00:31:00.880 And if it's just still not working for them, I always am pretty happy to cut them loose, to refund unused sessions. 00:31:01.279 --> 00:31:05.759 I do, I don't generally allow people to ghost. 00:31:05.839 --> 00:31:25.920 Like you don't get to, I feel like this does not serve people to allow you as a client to just like disappear and then like four months later, like ask for your money back and not really have a conversation about like because even if it's not working for you, there's probably something useful to learn there. 00:31:26.079 --> 00:31:34.640 So it really serves you to be able to come to your coach and be like, hey, this is what I'm seeing, this is what I'm experiencing. 00:31:34.799 --> 00:31:38.799 Um, and then we can have a talk about if there's a way to make it work for you. 00:31:38.960 --> 00:31:48.640 And even if not, even if you're gonna leave, like what might be helpful in the future, like when you're investing in your next coach, what what might you want to bear in mind? 00:31:48.799 --> 00:31:53.920 So I always require a conversation and open communication. 00:31:54.079 --> 00:32:05.039 Like, I don't give money back to people that ghosted, but um, generally I'm very happy to give money back to people for whom it's just genuinely not a good fit. 00:32:05.200 --> 00:32:14.960 And to be honest, that has been in the years I've been doing this, just I can probably count the people on one hand, and that is I I'm super happy to do it. 00:32:15.039 --> 00:32:34.400 I feel like I feel like in relationships, like I said, where the connection between the people is so crucial that I want you to be with someone that you really connect with and and can spend sufficient time to actually change what you want to change. 00:32:34.720 --> 00:32:38.559 So I'm always like happy and open to that discussion. 00:32:38.799 --> 00:32:41.440 So, friends, I hope that's super helpful. 00:32:41.519 --> 00:32:53.200 If you do have any questions about hiring a coach, about consults, about um the differences, anything we've discussed, differences between coaching and therapy. 00:32:53.359 --> 00:32:59.680 Um, if your particular issue, is it a therapy issue, is it a coaching issue, reach out anytime. 00:32:59.839 --> 00:33:07.119 Um, you can contact me on social media, you can contact me by my email, which I'll put in the show notes. 00:33:07.440 --> 00:33:14.559 And you could also, if you're feeling like you're really ready for a deeper discussion, schedule a consult with me. 00:33:14.720 --> 00:33:24.319 We can really talk about what um you are wanting to change, what you are wanting to work on, and specifically is this a coaching issue, is this a therapy issue? 00:33:24.559 --> 00:33:30.240 If coaching, if I was gonna work with you as a coach, like how specifically would I do that? 00:33:30.400 --> 00:33:31.519 What would that look like? 00:33:31.759 --> 00:33:38.480 So definitely reach out anytime if you have questions, and I will see you here next week.