Clare Muscutt talks with Olga Potaptseva about female entrepreneurship and striking the right balance between CX strategy and implementation
Olga Potaptseva, Founding Director of the European Customer Consultancy, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about how her university studies sparked her interest in customer research, how she came to (somewhat serendipitously!) lead a loyalty development programme at G…
Inviting CX to the leadership table: Steps for business growth with Olga Potaptseva, Founding Director of European Customer Consultancy (ECC)
Episode summary
It's super common to hear business owners say, "customers are at the heart of everything we do" or "the customer is always right." But even with this mindset, CX is often left behind – it needs to be invited to sit at the leadership table and get involved in more conversations. Why…
Harnessing Agility for CX Success with Olga Potaptseva (miniseries 1/3)
The CX Goalkeeper had the great opportunity to interview Olga Potaptseva
LinkedIn Headline: Agile CX Solutions| Top 25 CX Influencer | CX Consultant | Founder of CXpanda 🐼 | CX mentor | Best-selling author and Speaker
Highlights:
00:00 Game Start
00:37 Olga's introduction
05:42 Olga'…
Harmonizing Business Success: Olga Potaptseva's Blueprint for Customer-Centric Triumph
Tune into this exciting episode of the Glassix Spotlight as we explore the transformative world of Customer Experience with Olga Potaptseva, a preeminent CX consultant and the visionary leader behind ECC and CXpanda. Olga’s extensive career, marked by her innovative approach to integrating customer…
Importance of Leadership in Fostering Customer Centricity | Olga Potaptseva
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Episode Summary: Join us in a thought-provoking conversation with Olga Potaptseva, a leading CX advisor, speaker, and founder of CX Panda, the first CX knowledge base. In this episode, we delve into the essence of customer centricity, its impact on customer experience, and the unique…
#26 How to build your CX leadership knowledge and grow in authority, with Olga Potaptseva
In this episode of CX Leadership Talks your host Nienke Bloem is joined by the inspiring consultant and CEO, Olga Potaptseva. Olga, a seasoned consultant and CEO, dives deep into the concept of authority in the CX world.
She shares insights on her career journey, the power of adapting, and buildin…
Transforming CX: Building a Harmonious Operating Model, with Olga Potaptseva
“With all the will in the world, you cannot change the organisational strategy. It's not up to you to decide. Even if you are fortunate enough to be on the board, you are a contributor to a decision that other people will have a say on. So contribute effectively.”
In episode #802 of the Inspiring …
Designing operating models that can't fail with Michele Liuzzi and Olga Potaptseva
Rare disease supply chain executive Michele Liuzzi and operating model design expert Olga Potaptseva join Nadia and Rob to discuss their collaboration to develop The Harmonious Operating Model, why breaking down silos is "addictive" for leaders and employees, and why organizations have to anchor th…
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