Why Building Systems Is Hard With Bill Jenkins
My guest this week is Bill Jenkins. Bill is a technology specialist in the insurance industry. I like to joke that the customer satisfaction rate for insurer systems is 0. But does that need to be the case? I've finally had the chance to ask these questions of an out and out expert. Bill has headed…
How to Get People to Do Stuff with Susan Weinschenk, PhD
Ever wonder how to get people to stuff? Yeah, me too. But it's not easy, and there's a lot to keep in mind if you want or need to influence someone's behavior.
Good news, though.
Susan Weinschenk has the answer! She says there are 7 ways to get people to do stuff:
The Power of Stories (and …
EP 110: Colonoscopies and Customer Service
When is good customer service most important? When things are at their MOST uncomfortable… think colonoscopy-level discomfort.
The good news? Even something as unpleasant as a painful medical procedure can be remembered in a better light if the experience ends well. And if that’s true for a colonos…
The Innovator’s Mindset ( Dan Kahneman, Dr. David Rock, Adam Grant & Steve Jobs)
Monday MindEspresso: The Innovator’s Mindset This MindEspresso explores the mindset of innovation through the works of Daniel Kahneman (Nobel prize winner), Dr. David Rock (head of the Neuroleadership institute), Adam Grant and the late Steve Jobs.
I primarily work with corporate executives, but I…
Balancing Academic Insights and Real-World Pricing Strategies with Russ Winer
Russ Winer is a William H. Joyce Professor of Marketing, Stern School of Business, New York University. His specialties include pricing, new technologies, consumer choice models, and advertising.
In this podcast, Russ discusses the critical role of understanding consumer behavior in pricing decisi…
DEEP DIVE: Does Having Kids Make Us Happy?
This month's Deep Dive series is all about how much fun we are—or aren't—having while raising our kids. Listen to the whole playlist on Spotify.
The world wants us to believe that having kids will bring us untold happiness. It's a love you've never known! Your life will never be the same! The real…
Continuous Partial Attention
Coined in the 1990s by Linda Stone, Continuous Partial Attention describes the state of being constantly connected; trying to do multiple things at once, which often leads to an ever-present, low-level form of stress. We explore how this phenomenon affects modern life, compare it to multitasking, …
Ashwin Rao on Half the AI, Half the Answer: Why LLMs Can't Do It Alone | Ep 1284
In this episode of The Digital Executive Podcast, host Brian Thomas sits down with Dr. Ashwin Rao, Executive Vice President of Next Gen AI at o9 Solutions, to explore why large language models alone are not enough to power the autonomous enterprise — and what it will actually take to get there. Ash…
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