How can you alleviate cost pressures in customer experience? (feat. Adrian Swinscoe & Jelena Bajic)
On this episode, we explore how to alleviate cost pressures in customer experience — and unlock the potential for CX to drive business growth.
CX leaders face several competing pressures: budget constraints, the need to demonstrate ROI and rising customer expectations. Our expert guests provide pra…
Customer Success Playbook Podcast S3 E71 - Adrian Swinscoe - Unlocking Value in Customer Journeys
Send us a textReady to inject some punk spirit into your customer experience? In this episode of the Customer Success Playbook, Adrian Swinscoe joins Roman Trebon to explore the delicate art of reducing friction without losing that vital human touch. From the bustling cultural tapestry of Edinburgh…
Customer Success Playbook Podcast S3 E72 - Adrian Swinscoe - Enhancing Customer Experience with AI
Send us a textDive into the rapidly evolving world of AI with Adrian Swinscoe as we wrap up our three-part series on how to keep AI from becoming just another buzzword. This episode unpacks the flood of AI tools hitting the market, the challenge of maintaining a human touch in customer experience, …
Are "silent complaints" killing your brand? (with Adrian Swinscoe of Punk CX)
Most companies measure CX through surveys, reviews, and dashboards. But there is real danger in “silent complaints”: the underwhelming experiences that customers never report, but quietly share with friends or that stop them from coming back.In this episode of Deep Learning with PolyAI, your host N…
What five questions should CX leaders ask to improve customer outcomes in 2026?
On this episode, our expert guests from this year’s past episodes each share one critical question that customer experience (CX) leaders need to ask themselves to deliver better customer outcomes in 2026.
We've compiled the most important questions from our conversations this year — each one design…
The Craft of Conversation with Adrian Swinscoe
Podcasting tips and the art of the "human touch" take center stage in this episode as I sit down with Adrian Swinscoe, a seasoned expert in customer experience and the voice behind the Punk CX podcast. Adrian shares his evolution from a curious beginner to a veteran interviewer, emphasizing that th…
S6 Ep2: Following Up with Adrian Swinscoe, Punk CX
Welcome to Without Borders, the podcast from Tyto. As the only PR and communications agency built to scale high-growth technology companies faster across Europe, we know that earning meaningful media coverage across this region requires more than just a good story. It demands a deep understanding o…
#709: The state of CX and the value of hyperpersonalization with Adrian Swinscoe, Punk CX Podcast
Agility requires that brands have a fundamental understanding of why they’re doing things, and what customer expectations are, rather than chasing trends and implementing the latest tech. Without this, customer satisfaction will continue to slide, and brands won’t be any closer to knowing what to d…
#709: The state of CX and the value of hyperpersonalization with Adrian Swinscoe, Punk CX Podcast
Agility requires that brands have a fundamental understanding of why they’re doing things, and what customer expectations are, rather than chasing trends and implementing the latest tech. Without this, customer satisfaction will continue to slide, and brands won’t be any closer to knowing what to d…
CX Experts Expose the Ugly Truth Behind Customer Journey Orchestration
Why connected journeys remain broken in 2026, and what it actually takes to fix them. CX Today's Rhys Fisher is joined by Adrian Swinscoe (Punk CX), Jeannie Walters (Experience Investigators), and Robert Bradshaw (WiserOwl) to tackle one of CX's most persistent frustrations: the gap between the pro…
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