Prine Family History part 2
Author and State of Sound writer, Dave Hoekstra sits down with Dave Prine (John Prine's brother) for an intimate conversation about the Prine family and their Illinois roots. (Part 2 of 2)
Holland City Councilman Dave Hoekstra Sept. 21
Sixth Ward Councilman Dave Hoekstra of the City of Holland discussed his 20 years on council and other municipal government topics during the monthly City Hall segment on Sept. 21, 2023.
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Episode 706 - Sergio Mayora and the Art of Weeds Tavern
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Bartender, poet, musician, artist, and more. Sergio Mayora and the art of Weeds Tavern.In the Weeds: How Bartender, Poet, Musician and Artist Sergio Mayora Cultivated One of the Most Important Taverns in Chicago History by Dave Hoekstra (New City, November 2022)https://www.newcity.…
#85 XTraw AI Roundtable 2: Customer Experience, Modernization and AI
In this episode 85, also the second AI round table hosted by XTraw AI, I had the pleasure of talking with Sara Faatz, Director of Technology community relations at Progress and Dave Hoekstra, Product Evangelist from Calabrio. We talked about the aspects around customer experience, modernization and…
Eight Men Out (1988) with author Noah Gittell
Jeremy and Paco are joined by author Noah Gittell to talk about Eight Men Out (1988), directed by John Sayles.
Art by Lily Bacon
Music by newest_latest
Eight Men Out is screening at the Music Box on 35mm on March 23, introduced by Noah! You can buy your tickets here.
Further reading and so…
Voice of the Agent: What 540 Agents Really Think About Life on the Frontline
In this episode of Working Smarter, Dave Hoekstra is joined by Martin Teasdale, Founder of Get Out of Wrap, to unpack the findings from our latest Voice of the Agent research. This year, 540 frontline agents opened up about the realities, challenges, and hidden truths of working inside today’s cont…
AI, Performance, and the Modern Agent with Steve Morrell
AI is saving contact centers time, but is it actually making life better for agents? In this episode of Working Smarter, Dave Hoekstra chats with Steve Morrell from ContactBabel about new research into agent burnout, the evolving role of the agent, and what really happens when productivity goes up …
From AI to “Speed to Happiness”: Dan Eddie on Simplyhealth’s CX Transformation
In this episode of Working Smarter, Dave Hoekstra speaks with Dan Eddie, Customer Services Director at Simplyhealth - loyal Calabrio customer - about the evolution of customer service in the healthcare sector. Together, they explore Simplyhealth’s mission to improve access to healthcare in the UK,…
The Real-Time Awakening: How Hargreaves Lansdown Rebuilt Workforce Planning with Calabrio
In this episode, Dave Hoekstra of Calabrio sits down with Jinesh Nair, Head of Service Planning & Performance at Hargreaves Lansdown, to discuss how one of the UK’s leading financial services organizations transformed its approach to workforce planning.
Jinesh shares how a 350-agent operation spann…
Why Analytics Matter More Than AI Hype | Dave Hoekstra on Workforce Engagement | The Tech Matchmaker
The Tech Matchmaker Podcast | Featuring Dave Hoekstra of Calabrio In this episode, we chat with Dave Hoekstra, Product Evangelist at Calabrio and host of the Working Smarter podcast. He shares real-world insights on: ✨ What makes Calabrio stand out in a crowded WEM market 📊 Analytics that actually …
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