Full Transcript for LIFE Is a Mirror

00:02:54.479 --> 00:03:04.159 What Oprah recently spoke about that I just read out is about every relationship being an opportunity to learn more about ourselves. 00:03:04.240 --> 00:03:07.120 So instead of always asking, what does this always happen to me? 00:03:07.439 --> 00:03:11.919 Can we ask, what is this showing me about myself? 00:03:12.080 --> 00:03:13.759 Whoa, how cool's that? 00:03:13.919 --> 00:03:14.879 I love it. 00:03:15.280 --> 00:03:18.719 I believe our businesses do exactly the same thing. 00:03:18.800 --> 00:03:23.840 That's why we say business is a reflection of us, the good, the bad, and the ugly. 00:03:24.000 --> 00:03:25.599 This is this is what we talk about. 00:03:25.680 --> 00:03:28.719 We go through this in our disc presentation. 00:03:29.360 --> 00:03:39.919 So I'm going to tell you a quick story about when I was in my mid-20s, uh, we were on a mission to learn as much as we could about ourselves and business and everything. 00:03:40.080 --> 00:03:43.520 So we started on the Tony Robbins um train. 00:03:43.680 --> 00:03:48.879 So we went to Unleashed the Power Within, which is a three-day program that he does. 00:03:48.960 --> 00:03:53.439 So we had to go to Sydney, which was an eight-hour drive from where we lived. 00:03:53.599 --> 00:03:59.919 And we actually did Unleash the Power Within as paying clients for three times, I think. 00:04:00.080 --> 00:04:03.680 And then we started staffing the Unleash the Power Within. 00:04:03.759 --> 00:04:07.439 And then we went and did their his university. 00:04:08.000 --> 00:04:13.039 So we're in business with another couple, and we kind of tag team with the sort of things that we did. 00:04:13.199 --> 00:04:20.879 So my ex-husband and I did uh relationship, I can't remember what it was called, the relationship one where um you learn about relationships. 00:04:21.040 --> 00:04:23.600 My our business partners went and did the financial one. 00:04:23.680 --> 00:04:26.720 So we we sort of did a whole bunch of stuff with Tony Robbins. 00:04:26.800 --> 00:04:31.279 But it was one of the first Tony Robbins that we did with the Unleash the Power Within. 00:04:31.759 --> 00:04:53.360 And he was explaining this concept, not exactly the way I've explained it, but kind of he meant the same thing that basically everything that we have, the the money in our bank accounts, the the sort of relationships we have, our physical bodies and how fit or not that we are, is all a mirror reflection of what what's inside, essentially. 00:04:53.759 --> 00:05:04.079 And I was a bit perturbed about that because I didn't kind of fully grasp for that our life is a living representation of what we're thinking. 00:05:04.399 --> 00:05:10.000 And we were really like I was in my mid-20s, so forgive me, I was young. 00:05:10.639 --> 00:05:14.160 I just felt we were doing everything, and we were. 00:05:14.240 --> 00:05:20.560 I mean, we had a business, we were reading all the business books, we're attending training and seminars, professional development. 00:05:20.720 --> 00:05:34.000 We were working harder, we were learning new strategies, we had a coach in our business, we were trying everything, and we weren't only just doing that with business, we were around our physical fitness, we were doing um a program. 00:05:34.240 --> 00:05:36.000 I don't know if anyone's ever heard of this program. 00:05:36.079 --> 00:05:37.519 It's called the Bill Phillips program. 00:05:37.680 --> 00:05:39.279 It's probably not even around anymore. 00:05:39.439 --> 00:05:44.879 And his program was like a 12-week program where you trained uh short, sharp intervals. 00:05:45.040 --> 00:05:50.160 So it was six days of training, but only like 20 to 30 minutes. 00:05:50.240 --> 00:05:54.959 And it wasn't, it wasn't a lot of training, but it was about that 20 to 30 minutes. 00:05:55.279 --> 00:06:00.959 And um, you had a one day off where you didn't have to train and you could eat whatever you want. 00:06:01.120 --> 00:06:02.800 It was such a cool little program. 00:06:02.959 --> 00:06:04.959 And we we got a lot of really good results from that. 00:06:05.040 --> 00:06:06.480 So we were doing all this really cool stuff. 00:06:06.560 --> 00:06:08.160 So we're eating really well. 00:06:08.399 --> 00:06:11.839 Where we learned about drinking all the water was from Unleashed the Power Within. 00:06:11.920 --> 00:06:19.519 So we were drinking the two to three liters of water a day, we're eating really well, we were training, we're reading all the business books, we're sort of open to what we could learn. 00:06:19.680 --> 00:06:22.560 We were just all in, completely all in. 00:06:22.639 --> 00:06:26.160 So when Tony said this, I'm like, hang on a minute. 00:06:26.720 --> 00:06:29.360 What we're doing all that, we're doing all the things. 00:06:29.439 --> 00:06:33.600 So I and in my way, I put my little hand up and said, excuse me. 00:06:34.240 --> 00:06:38.319 I didn't think that he'd answer my hand being up, but of course he did. 00:06:38.480 --> 00:06:42.560 He pointed to me and I nearly died because I had my hand up. 00:06:42.720 --> 00:06:50.480 And then, of course, my face was on the screen at the front of the auditorium, of which there were about five or six thousand people. 00:06:50.879 --> 00:06:54.160 And so Tony's like, You, what's what what do you want to ask? 00:06:54.240 --> 00:06:55.680 And I said, Well, I don't believe you. 00:06:55.839 --> 00:06:57.040 I think that that's wrong. 00:06:57.199 --> 00:07:02.399 I we're doing everything that you've just said, all the things that we need to do. 00:07:02.560 --> 00:07:14.879 We're training, we're exercising our bodies, we're learning, we're reading books, we've got a coach, we're learning all the strategies, we're open to working hard, we're working hard, we're open to new ideas, all of that. 00:07:15.040 --> 00:07:16.800 We're doing all of that. 00:07:17.439 --> 00:07:29.680 And I won't go into the detail of what Tony

did, but he kind of told me in front of five or six thousand people the concept of life's a mirror. 00:07:30.160 --> 00:07:33.279 And I haven't forgotten it since. 00:07:34.000 --> 00:07:51.759 So, and that's why I think I've been so willing to look at me and my results and and and you know, my my fitness and my business results and my relationships in such a way that if I'm creating this, what am I doing to create that? 00:07:51.839 --> 00:07:59.600 And I think that that kind of concept fed into a whole bunch of things that I've done, like finding Pierre and building my business and all of that. 00:07:59.680 --> 00:08:03.839 It's like, well, if it's not working, what am I doing that's blocking that? 00:08:04.000 --> 00:08:05.279 How can I get through that? 00:08:05.439 --> 00:08:12.560 So if we look at our businesses, pricing, your pricing in your business is a mirror. 00:08:12.720 --> 00:08:16.800 So your pricing can show you how strongly you believe in your value. 00:08:17.040 --> 00:08:24.959 So if you're low-balling your price, this is a probably a subconscious thing around your value and what value you give. 00:08:25.600 --> 00:08:43.039 How frightened of you uh, so if pricing is a mirror, how frightened you are of rejection, whether you need clients to approve of you, whether you over-deliver to prove your worth and your fee. 00:08:43.919 --> 00:08:57.440 If pricing's a mirror, whether you discount before the clients even objected, or even if they're not objecting, maybe you're you are doing that scope creep because you think, mmm, they're paying me really well. 00:08:57.600 --> 00:09:00.799 Maybe I'll just go a little bit over and beyond because they're paying me so well. 00:09:01.039 --> 00:09:06.480 Or they're not, I know they don't have a lot of money, so I can't charge them for the actual hours that I've done. 00:09:06.559 --> 00:09:07.039 And you know what? 00:09:07.120 --> 00:09:10.559 I probably stuffed around a little bit anyway, so I won't charge them for that. 00:09:10.879 --> 00:09:15.120 So if pricing's your mirror, these are the sort of games we're playing in our head. 00:09:15.679 --> 00:09:19.279 Are your clients genuinely unwilling to pay you more? 00:09:19.519 --> 00:09:24.080 Or are you just frightened to ask if pricing was a mirror? 00:09:24.480 --> 00:09:28.159 What if clients, what if your clients are a mirror too? 00:09:28.399 --> 00:09:45.200 If clients are continually crossing your boundaries, so they're asking you for things outside of business hours, if they're, if they pay you late and you let them pay you late, and you're not saying, look, I don't normally do this and I'd like you to be on a payment plan or whatever. 00:09:45.440 --> 00:09:49.360 If clients are a mirror, do we ignore your processes? 00:09:49.519 --> 00:09:58.960 So you kind of let things slip if if clients are your mirror and somebody's a bit pushy and you go, you know what, I'll just whatever, I'll just let that slip. 00:09:59.200 --> 00:10:04.080 If they expect immediate results, like that's the mirror. 00:10:04.159 --> 00:10:07.759 You've you put on clients that expect immediate results, whose fault is that? 00:10:07.919 --> 00:10:16.159 Is that theirs or is that you allowing them to expect immediate results by actually giving them immediate results? 00:10:16.480 --> 00:10:19.440 What about adding work without expecting to pay more? 00:10:19.600 --> 00:10:29.440 They know the scope, they know what they're paying for, but then they want more because they go, you know what, I'll just ask, and if you deliver, you deliver. 00:10:29.600 --> 00:10:31.679 But even if it's not in scope. 00:10:32.159 --> 00:10:40.399 So if all these things or some of these things are happening, ask yourself, what am I tolerating and therefore teaching your clients that's acceptable? 00:10:40.639 --> 00:10:45.840 Remember, this is not about blaming yourself for somebody else's behavior. 00:10:46.000 --> 00:10:57.279 It's about recognizing where you still have the power to change that relationship and to realign that relationship so it does serve you and your values. 00:10:57.759 --> 00:11:02.879 What if your team, the people you hire, are your mirror? 00:11:03.200 --> 00:11:10.399 You employ your team members and give them systems to follow, but they continue doing things their own way. 00:11:10.879 --> 00:11:14.159 Maybe you feel embarrassed to correct them. 00:11:14.960 --> 00:11:19.759 You don't want to appear controlling or difficult, so you stay quiet and redo the work yourself. 00:11:19.840 --> 00:11:21.679 We just, you know, go, you know what? 00:11:21.759 --> 00:11:23.360 That's just what it is. 00:11:23.840 --> 00:11:26.240 The system is not necessarily the problem. 00:11:26.559 --> 00:11:35.600 The mirror may be showing you that you're avoiding leadership or leadership, building leadership skills because you want to be liked or you want to be their friend. 00:11:35.679 --> 00:11:40.480 And I was very much like that to begin with when I first started having a team. 00:11:40.799 --> 00:11:43.279 So is this what we're doing? 00:11:43.600 --> 00:11:46.720 What if this was happening in your business? 00:11:46.879 --> 00:11:52.080 Clear expectations are not unkind in these situations when you're when you've got a team. 00:11:52.240 --> 00:11:55.200 Holding somebody accountable is actually leadership. 00:11:55.519 --> 00:11:59.519 What if compliance and holidays are your mirror? 00:11:59.759 --> 00:12:04.240 Compliance is really familiar, you know how to do it, it feels safe, it feels predictable. 00:12:04.320 --> 00:12:09.200 You kind of, you know, that's what you started your business to do was compliance work for your clients. 00:12:09.679 --> 00:12:18.720 But staying inside compliance can actually protect you from having to learn marketing skills, sales skills, delegation skills, and leadership skills. 00:12:19.039 --> 00:12:26.799 If you can't take a proper holiday with taking your laptop or

working or doing a payroll, your business is showing you something. 00:12:27.120 --> 00:12:33.919 Have you built a business or have you created a demanding job that can't operate without you? 00:12:34.080 --> 00:12:36.080 And we know what job stands for. 00:12:36.399 --> 00:12:37.600 Just overbroke. 00:12:37.679 --> 00:12:39.279 So we don't want to create that. 00:12:39.759 --> 00:12:41.200 What about advisory? 00:12:41.279 --> 00:12:42.480 Is that showing you a mirror? 00:12:42.720 --> 00:12:49.679 Stepping into advisory means trusting your knowledge and thinking a little bit differently to just doing compliance work. 00:12:49.840 --> 00:12:53.120 It means you have to develop skills around advisory. 00:12:53.759 --> 00:13:00.159 So you may have to tell yourself, you may be telling yourself if you're not doing advisory, look, I'm just not qualified enough. 00:13:00.320 --> 00:13:04.720 And a big one I hear from bookkeepers all the time is, oh, we can't, we can't do advisory. 00:13:04.960 --> 00:13:06.159 That's not right. 00:13:06.320 --> 00:13:10.159 Where it's even um we can be called up on that. 00:13:10.320 --> 00:13:19.200 There are certain things that you can do with your clients that you can share with them and hold them accountable and show them without crossing any lines. 00:13:19.519 --> 00:13:27.440 Or so not being qualified enough is where you would go, what do I need to learn to be able to start doing this? 00:13:28.399 --> 00:13:39.200 If your life is a mirror, we're around advisory, you might be thinking, my clients know more than I do, or I need another course first to learn how to do it. 00:13:39.279 --> 00:13:41.919 Or what if they ask me something I can't answer? 00:13:42.240 --> 00:13:48.080 The mirror here is showing you where your belief has not caught up with your capability. 00:13:48.240 --> 00:13:53.919 And remember, if you really genuinely feel you don't have the capability, just learn. 00:13:54.080 --> 00:14:02.240 I know I went to a program once, a call um uh like a networking thing when I was um building the bookkeeping business with my sister-in-law. 00:14:02.320 --> 00:14:08.639 And it was two accountants that would get bookkeepers together every month and share a little bit of knowledge around what they know. 00:14:08.799 --> 00:14:12.320 And I remember being in that room, there was probably about 10 bookkeepers. 00:14:12.399 --> 00:14:17.919 And of course they were doing it to try and get referrals from their bookkeepers from bookkeepers that were turning up. 00:14:18.320 --> 00:14:23.519 And one of the things that they um taught one month was how to do cash flow forecasts. 00:14:23.600 --> 00:14:28.879 And I remember sitting there, like, I you wouldn't want me to do a cash flow forecast because I've got no idea what how to do that. 00:14:29.039 --> 00:14:33.039 But I remember sitting there and the bookkeepers were saying, Oh, I've never done one of those before. 00:14:33.120 --> 00:14:40.960 And they were like genuinely very interested in hearing the accountants, it's before I really knew that not many bookkeepers do cash flow forecasts. 00:14:41.039 --> 00:14:45.759 And they felt quite inspired by the accountants teaching them how to do that. 00:14:46.000 --> 00:14:59.600 If you don't know how to do a cash flow forecast with all the resources these days, with YouTube and uh ChatGPT and even asking, um, even asking somebody to show you how to do that, so then you've built the skills to be able to show your clients. 00:14:59.679 --> 00:15:07.440 And remember, if you want to practice with these sort of things, you can practice on your friendly clients first before you charge for that service. 00:15:07.840 --> 00:15:14.720 So the advisory or the avoidance advisory might be showing you um the mirror. 00:15:15.759 --> 00:15:19.360 So you don't need to answer every question, remember. 00:15:19.679 --> 00:15:26.240 You need the skills to ask valuable questions, interpret the numbers, and guide the conversation. 00:15:26.960 --> 00:15:27.279 Right. 00:15:27.519 --> 00:15:29.360 So the lesson, what's the lesson here? 00:15:29.600 --> 00:15:33.200 Your business isn't judging you, same as with what Oprah said. 00:15:34.000 --> 00:15:34.960 It's showing you. 00:15:35.440 --> 00:15:37.440 Your business is actually showing you. 00:15:37.600 --> 00:15:38.320 Isn't that cool? 00:15:38.480 --> 00:15:39.759 I think that's such a cool thing. 00:15:39.919 --> 00:15:58.320 So it's your price, it's showing you your prices, clients, team, workload, holidays, and profit are giving you information about what you believe, what you tolerate, and where you need to grow or learn or develop skills. 00:15:58.879 --> 00:16:00.879 So stop blaming the mirror. 00:16:01.200 --> 00:16:11.360 Look honestly at what it's reflecting, because when you change what's happening within you, you begin to change what appears around you. 00:16:11.600 --> 00:16:12.799 Isn't that the coolest? 00:16:12.960 --> 00:16:13.519 I love that. 00:16:13.600 --> 00:16:14.879 That's so cool. 00:16:15.120 --> 00:16:17.440 Hopefully, this has been helpful today, guys. 00:16:17.519 --> 00:16:19.840 And until next time, talk to you soon. 00:16:20.080 --> 00:16:20.639 Bye.