TRANSCRIPT 🔗
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[SPEAKER_01]: Hey everybody, welcome to the Connector Interquefiers Weekly Podcast Connecting Salon owners and professionals with the leaders, artists, and innovators, shaping the future of the professional salon in District Army or host Gordon Miller, General Manager of the Interquefier American Canada.
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[SPEAKER_01]: And it is just a few days after Interquefiers Spring Gathering, probably have been Montreal and it was called the Power of Connection.
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[SPEAKER_01]: And to be honest, I am a bit, or out because we attend these presenters, our brand partners, board of directors.
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[SPEAKER_01]: Our team, we have the most outstanding events one of my favorite events in our post-pandemic world.
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[SPEAKER_01]: I hate to say that, but it's true, everything's changed, but this was a killer event.
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[SPEAKER_01]: The entire audience went home pumped and an event a little bit.
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[SPEAKER_01]: Exhausted.
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[SPEAKER_01]: But we're all excited for the upcoming fall, Atelier, October 2nd through 5th in New York City.
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[SPEAKER_01]: Go to nquafir.com to learn more.
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[SPEAKER_01]: All right, on to our guests.
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[SPEAKER_01]: Oh boy, we are doing another in our series of icons and masters.
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[SPEAKER_01]: I guess the episodes.
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[SPEAKER_01]: This is our fourth guest in the series.
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[SPEAKER_01]: Another absolute icon.
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[SPEAKER_01]: Someone who's known throughout the industry, not only for
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[SPEAKER_01]: For her brilliant work, especially as it relates to building and maintaining and growing success, but also for her contagious passion for our industry.
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[SPEAKER_01]: I think she is second to none when it comes to that, one of the most iconic names in the industry.
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[SPEAKER_01]: Someone who is loved by prose and art Republic alike, Tabazikofi, my friend, welcome to the podcast.
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[SPEAKER_00]: Hi, Golden.
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[SPEAKER_00]: Thanks for having me.
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[SPEAKER_01]: I'm excited to have you with us.
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[SPEAKER_01]: We cut on a regular basis about all things duty.
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[SPEAKER_01]: We today.
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[SPEAKER_01]: And you do have just such a passion.
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[SPEAKER_01]: And I just have to start with, you know, maybe I've been at it for a while.
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[SPEAKER_01]: I'm a little bit longer than you.
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[SPEAKER_01]: But how do you maintain that passion?
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[SPEAKER_01]: Because, you know, we have our days, but you are in it all the time to win it.
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[SPEAKER_01]: You know, you're just such a role model, and part of it, just the contagious passion that you have.
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[SPEAKER_00]: Well, I don't always have it as none of us should, so I just want to set that expectation.
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[SPEAKER_00]: When we think we have it every day, and if we feel bad, if we lose it, then that is a challenge within itself.
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[SPEAKER_00]: I love this industry because it is so incredibly varied, there are so many avenues and ways that you could go, probably more so than we even realize on the outside of the surface of it.
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[SPEAKER_00]: And I think the heart of it for me, yes, the craft is wonderful, yes, the business is wonderful.
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[SPEAKER_00]: It's the connection with people.
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[SPEAKER_00]: And that connection point with people is something that we should value incredibly, not just in the community out, so the guests that come in right, the whole part of it.
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[SPEAKER_00]: And realize how incredibly valuable it is and that it's getting less and less,
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[SPEAKER_00]: in the world, as it stands right now, having human to human connection.
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[SPEAKER_01]: Yeah, it's so true for so many reasons.
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[SPEAKER_01]: You know, I have such a passion for AI, and that's one of the big concerns that so many have.
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[SPEAKER_01]: I've watched you grow in your passion for AI.
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[SPEAKER_01]: It's been so fun.
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[SPEAKER_01]: We've got a lot of fun to talk about this, yes?
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[SPEAKER_01]: We've got a lot of conversations about it.
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[SPEAKER_01]: But that is an example of one of the things that for some of us, maybe, feels like it could take the industry
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[SPEAKER_00]: Actually, I don't worry about that as much.
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[SPEAKER_00]: I think potentially could it happen sure will I be walking the planet when it does?
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[SPEAKER_00]: Probably not.
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[SPEAKER_00]: Right, but I don't have the concern on it that maybe others do.
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[SPEAKER_00]: My concern actually comes to when we can turn to AI and have these conversations with it, we put ourselves in a vacuum.
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[SPEAKER_00]: And I think when we're looking at younger people,
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[SPEAKER_00]: they have lost for many, not all, the ability to have conversation, critical thinking, emotional intelligence with themselves and with each other.
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[SPEAKER_00]: And I think AI used all the time and in the wrong way can create more isolation than connection.
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[SPEAKER_00]: And that's what worries me.
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[SPEAKER_01]: Yep, yep, I couldn't agree more as the
Load full transcript
spot on.
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[SPEAKER_01]: All right, so we're going to talk about what I know is when you're favorite words.
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[SPEAKER_01]: And you know, you've helped me get more centered around it, you know, I'll say for the second time in the last time in this podcast, during the pandemic.
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[SPEAKER_01]: I mean, you and I were kind of pandemic buddies.
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[SPEAKER_01]: We had we had a lot of conversations and mindset was one of the ones that, you know, you were so centered on and in such a proactive way because I think it The kind of thoughts you had helped a lot of people get through you know that really difficult time.
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[SPEAKER_01]: So, but let's talk about it in today's context.
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[SPEAKER_01]: So For context probably my favorite word when you hear the word mindset for the audience.
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[SPEAKER_01]: What does it mean to you?
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[SPEAKER_00]: So I use the word and I don't necessarily love it.
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[SPEAKER_00]: It's the set that gets me, right?
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[SPEAKER_00]: Set feels fixed as opposed to expansive.
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[SPEAKER_00]: For me, mine set is, if I take it in a broader context, it's looking at,
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[SPEAKER_00]: how we can set a barometer, a temperature gauge in our minds that are expensive, changing the way we look at things, changing if we change the way we look at things, the way we feel about things change.
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[SPEAKER_00]: and consistently opening out and realising for me because this is the study I've taken.
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[SPEAKER_00]: How powerful our brain is and also how not powerful it actually is.
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[SPEAKER_00]: We think it's powerful than it is and we sometimes give
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[SPEAKER_00]: more validity to these thoughts that pop in and they're not necessarily true.
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[SPEAKER_00]: Our brain essentially is Google.
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[SPEAKER_00]: It's aggregating, all the time based on our history, what we've fed into that Google machine, as well as what is happening around us and that doesn't necessarily mean it's true.
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[SPEAKER_01]: Do you think that people, well, I'll put this on myself because I get, I think it's one of the warnings and all those conversations that came from you during those times, he thinks that we tend to underestimate just how much mindset matters when we're trying to build success.
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[SPEAKER_00]: I do, and then there's another connection that I want to bring into it because
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[SPEAKER_00]: We're hearing a lot of it now on social media, which is great.
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[SPEAKER_00]: Again, it was part of my studies.
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[SPEAKER_00]: You and I have been friends a long time.
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[SPEAKER_00]: So, you know, when I kind of went into, don't like this word either coaching route, right?
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[SPEAKER_00]: My study was neuroscience coaching.
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[SPEAKER_00]: So, brain and somatic coaching, which is body.
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[SPEAKER_00]: because without the body coming into it, so the nervous system etc, it's hard to change the mindset because they work together.
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[SPEAKER_01]: That's so interesting, you know, I think of mindset because of our conversations in a very positive kind of proactive way, but I know we can have negative mindsets, you know, we can, we can, on the one extreme, you know, there's that kind of perfectionist mindset, which can be a block of so many ways, and then the other side of that is kind of the victim mindset, and there's everything in between, so there's a lot of different ways that we think and we can lock ourselves in.
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[SPEAKER_01]: What do you think are some of the more problematic ones that we should try to have self-awareness around?
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[SPEAKER_00]: So I call them gremlins.
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[SPEAKER_00]: You know, our brain is designed and it gives us something called ants is the acronym, autonomic negative thoughts that stands for.
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[SPEAKER_00]: So my term is gremlins.
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[SPEAKER_00]: They pop up when anything is uncomfortable.
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[SPEAKER_00]: typically, and it's not because we're negative people, it's not because we don't want to grow or expand, it's not because of anything it's just part of the operating system of how the brain works.
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[SPEAKER_00]: Right, so the negative things I can't do this.
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[SPEAKER_00]: if I raise my prices, people will leave.
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[SPEAKER_00]: I need to do dot dot dot.
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[SPEAKER_00]: It's many of the should.
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[SPEAKER_00]: It's many of the conditions of life.
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[SPEAKER_00]: So how we're brought up, societal conditions,
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[SPEAKER_00]: you know, et cetera, et cetera, um, and they're the things that hold us back, not because we want to be held back, because the neural pathway is so deep in that groove, it's a well-warned road.
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[SPEAKER_00]: We've driven down it so many times.
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[SPEAKER_00]: It's
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[SPEAKER_00]: automatic, right?
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[SPEAKER_00]: So it's learning to bypass them.
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[SPEAKER_00]: Um, one of my favorite phrases is and also, right?
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[SPEAKER_00]: This can be scary and this may happen.
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[SPEAKER_00]: That doesn't mean I need to stop and also it could be wonderful opening and uncomfortable, but freeing.
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[SPEAKER_01]: I love that.
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[SPEAKER_01]: So when we do feel stuck, maybe we probably, we all need to remember to say and also.
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[SPEAKER_00]: Yeah, and also, and I, you know, that's where the body connection comes in as well because physiologically what happens, we all have these negative thought loops, right?
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[SPEAKER_00]: And we're actually designed, again, not only to have them by function of our brain.
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[SPEAKER_00]: but also to have them as function of society, because our brains are so overwhelmed, especially now because there is so much information coming in, that there is true fatigue and overwhelm, so the easy, which is sometimes the negative, the currents, right, is much easier to default to than the new thought process or changing the loop.
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[SPEAKER_00]: And our body responds to it.
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[SPEAKER_00]: Often, it's not just the negative thought coming in or maybe a fixed mindset coming in, it's also the body tension, the breath becoming shallower, feeling slightly anxious, you know, guarding oneself, which the body just does automatically because of the thought we're heavy.
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[SPEAKER_01]: And today, for so many of us, the thoughts we're having I'm going to do a dotted line to social media and what what's your take on the impact of social media on mindset positive or negative because it certainly has I think an impact on pretty much everybody's life today.
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[SPEAKER_00]: Personally, you and I've talked about many times my feelings on social media that I feel like cesspool.
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[SPEAKER_01]: Mm-hmm.
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[SPEAKER_01]: You're also... Not always, but now it wasn't.
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[SPEAKER_01]: It wasn't in the beginning, but my God.
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[SPEAKER_00]: It wasn't in the beginning.
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[SPEAKER_00]: And also, right, I believe that it's such a wonderful, valuable tool to be able to promote our businesses, connect with people across the world, see things that we would not be able to see otherwise
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[SPEAKER_00]: so I have my love-hate relationship with it, but even the process of social media, the scrolling, the consistent overwhelm of things coming out.
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[SPEAKER_00]: Even if you're only looking at positive things, what it does is it connects us from our body and it limits our choices.
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[SPEAKER_00]: It's being aware of that.
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[SPEAKER_00]: And that is where mindset now, more so than ever, becomes uncomfortable sometimes because we have to be aware of it.
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[SPEAKER_00]: And you hear people say, live in the present, kind of in an abstract way, version of that.
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[SPEAKER_00]: to say I'm going to in-between clients go on social media and scroll for a couple of minutes, look
at my puppy videos, look at what something looks good.
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[SPEAKER_00]: As a way to disconnect from that client, going into the next one, right or disconnect from that meeting and being very intentional about it.
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[SPEAKER_00]: We all know we sit in the vortex of losing time, then we start comparing ourselves to each other.
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[SPEAKER_00]: Why are they doing better?
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[SPEAKER_00]: Why aren't they doing better?
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[SPEAKER_00]: And that actually perpetuates those ants and negative thoughts coming in as well.
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[SPEAKER_01]: so fascinating.
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[SPEAKER_01]: And I think we always have to remember that these platforms have algorithms behind them that kind of encourage us to want to come back, you know, very habit-forming behavior, you know, itself.
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[SPEAKER_01]: And I don't know if that's mindset connected specifically, but just the fact that as the more we use it, the more we want to use it, that dopamine effect.
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[SPEAKER_01]: And the thing has, that has an effect on everything that we do in spend our time on.
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[SPEAKER_00]: And that is mindset, and that is also by design because the more distracted we are, and the more fatigued we are, the more controllable we are.
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[SPEAKER_00]: I use that word controllable, not some outside, the fairies source.
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[SPEAKER_00]: I even mean lacking our own control, right?
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[SPEAKER_00]: When we're fatigued, when we're tired, when our brains are on overload, then we often make bad choices.
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[SPEAKER_00]: and that bad choice can be spending extra time doing scrolling, right?
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[SPEAKER_00]: Sitting on this sofa, eating the things that we don't want to eat, feeling too fatigued, to go for a walk or go to the gym or have a conversation, right?
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[SPEAKER_00]: And that is the by-design, and I think what?
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[SPEAKER_00]: People sometimes miss, and I'm a little fascinated by lately, is when we our brain pal, when we're using our brain a lot, and we're consciously using it, right, with intention.
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[SPEAKER_00]: Our brain burns so many calories.
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[SPEAKER_00]: It needs a lot of fuel.
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[SPEAKER_00]: So yes, those dopamine hits and things you're talking about,
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[SPEAKER_00]: I'm not feeling good, oh, feel good.
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[SPEAKER_00]: That's why we keep going back to it and those things.
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[SPEAKER_00]: But it is, on our body and our brain, so exhausting to have that constant input of information.
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[SPEAKER_00]: without anything else happening anywhere in the world, right?
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[SPEAKER_00]: Just looking at social media and having a flood of constant information coming to us at we're running out businesses, as we're taking care of our client, as we're growing our career and all the things that's why people feel this profound fatigue.
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[SPEAKER_01]: And with said Flood, you know, we don't know what we're going to see.
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[SPEAKER_01]: I think, you know, we, because the algorithm's so smart, of course, it's feeding us stuff.
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[SPEAKER_01]: It's things we're going to react to it in the right way, to want to be there even longer.
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[SPEAKER_01]: But we don't know with there.
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[SPEAKER_01]: And then we, something gets in our face, and it could change everything about our day, because we see that one piece of content, or like for me, I'm sorry.
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[SPEAKER_01]: I am obsessed with animals cutting other animals hair, sitting in salon chairs, and getting her hair colored,
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[SPEAKER_01]: I thought a cat doing a parakeet tear the other day, and next thing I know, I'm doing scrolling, looking for more cats doing hair, you know, a funny one, you know, but yeah, what about that?
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[SPEAKER_01]: I mean, just the surprises that get in front of us, it take us off task that, again, I think have some sort of dotted line to a mindset or perhaps a lack of mindset.
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[SPEAKER_00]: Um, yeah, and what it actually does, the things that take us off, right, and we need to stop thinking in it in binary terms.
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[SPEAKER_00]: So you're saying, I look at the animals cutting each other's hair.
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[SPEAKER_00]: So do I, by the way, it's delicious.
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[SPEAKER_00]: So, when you look at that, it's like, oh, it's a feel good moment.
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[SPEAKER_00]: It makes me feel good for a minute.
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[SPEAKER_00]: And that, notice the word I'm saying, feel good.
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[SPEAKER_00]: Your brain doesn't feel in that way.
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[SPEAKER_00]: Your body feels good, right?
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[SPEAKER_00]: The dopamine hit in the brain, it lives in the body.
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[SPEAKER_00]: That's why it feels good.
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[SPEAKER_00]: and that taking the binary out of it, then the same is true if we see something, that doesn't feel good, that we don't care for, that is not our preference.
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[SPEAKER_00]: It's not the brain then sticking on it.
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[SPEAKER_00]: The brain may attach to the loop,
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[SPEAKER_00]: because that is a neural pathway that we have again, well, worn into us.
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[SPEAKER_00]: It's the reaction in the body.
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[SPEAKER_00]: And I think that's the part that sometimes people miss.
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[SPEAKER_00]: There is more information coming from our gut, to our brain than our brain to our gut.
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[SPEAKER_01]: Mmm, that's fascinating.
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[SPEAKER_01]: No, that's all.
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[SPEAKER_01]: Okay, so we have, I'm a silly multiple mindset, right?
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[SPEAKER_01]: It's not a mindset.
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[SPEAKER_01]: package of them and our heads, depending on what's going on.
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[SPEAKER_00]: I mean, yes.
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[SPEAKER_00]: And also, our brain has all these different quadrant, right, and section to it that activate different parts, whether it's memory recall, whether it's subconscious, right, whether it's fight or fly.
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[SPEAKER_00]: So we have all these different parts of our brain.
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[SPEAKER_00]: Again, the default mechanisms that we often go to is the well-worn roads, as I've said before.
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[SPEAKER_00]: So, yeah, that's why mindset feels, it is correct and also feels a little limiting in it because then we need to look at what is this activating in me.
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[SPEAKER_00]: And that is when I speak to business owners, hairdressers, especially in our community and we talk about it, it's not
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[SPEAKER_00]: There is often a disconnect because, for example, I know I should charge more, I know I work it's beautiful, right?
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[SPEAKER_00]: I can be knowing so you can look at that and go, well that comes from the mindset, what's the problem?
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[SPEAKER_00]: raise the prices, have the conversation, do the things.
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[SPEAKER_00]: Yep.
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[SPEAKER_00]: Right.
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[SPEAKER_00]: But.
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[SPEAKER_00]: But.
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[SPEAKER_00]: It is the gut to the brain that is happening, the information that's coming, that your brain can go, yes, work is great, solid.
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[SPEAKER_00]: raise the price and the body goes, oh my god, oh my god, I can't breathe, I'm anxious, I'm frozen, I'm going to freak out, this isn't good, I'm having right all the alarm bells are going off and then that is stopping.
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[SPEAKER_00]: The mind sets, so then the mind sets kicks in, right, you are part of the brain, maybe subconscious, maybe whatever, fight off light responses come and go.
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[SPEAKER_00]: So it's not one or the other, I think to it, it has to work together for, again, big mindset shifts, the darn surface that aren't bypassing what you're feeling, you know, there was for a while a big positive affirmation movement.
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[SPEAKER_00]: Great, you know what, I like a positive affirmation.
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[SPEAKER_00]: I, if my client's mantras all the time, not to bypass what they're feeling or to say positive things only, that is not productive or helpful.
20:14.569 --> 20:21.337
[SPEAKER_00]: Again, the world has really awful things in it and really fantastical, amazing glorious things in it.
20:22.078 --> 20:23.620
[SPEAKER_00]: And also both are true.
20:23.640 --> 20:25.682
[SPEAKER_00]: We don't have to pick aside in this.
20:26.185 --> 20:28.428
[SPEAKER_00]: We can live in the nuance, right?
20:28.468 --> 20:31.231
[SPEAKER_00]: That's where our emotional intelligence comes in.
20:31.832 --> 20:39.542
[SPEAKER_00]: But I give clients mantras or affirmations actually to get the brain and the body working together.
20:39.802 --> 20:51.337
[SPEAKER_00]: Not to bypass anything to be able to calm down the physiology and actually get them on the same page so they can raise a price, have the challenging conversation.
20:51.698 --> 20:52.699
[SPEAKER_00]: Set the boundary.
20:53.455 --> 21:01.652
[SPEAKER_01]: The words that just keep flying into my head as you're speaking about this, that I'm curious your take on, is self-awareness.
21:02.314 --> 21:13.557
[SPEAKER_01]: Like it just feels like in order to overcome any blocks that you're having or to maybe shift behavior as if you're in maybe a negative space, does it begin with self-awareness?
21:14.313 --> 21:16.517
[SPEAKER_00]: Yeah, I think self-awareness is great.
21:16.797 --> 21:22.667
[SPEAKER_00]: And if that word doesn't land, for people, I use the word curiosity, right?
21:22.808 --> 21:34.127
[SPEAKER_00]: Because I think when we can get curious with ourselves, and also with other people actually, instead of, again, putting maybe judgment on it, which is what we tend to do.
21:34.242 --> 21:37.849
[SPEAKER_00]: So we judge ourselves and go, oh, why can't I do this?
21:38.390 --> 21:39.412
[SPEAKER_00]: What's wrong with me?
21:39.713 --> 21:41.096
[SPEAKER_00]: That's the judgment part.
21:42.378 --> 21:51.216
[SPEAKER_00]: If we can just look at it and change the framing of that and go, huh, isn't that interesting that that's challenging for me?
21:51.276 --> 21:54.883
[SPEAKER_00]: Yet I'm really talented and all these other things.
21:55.235 --> 21:56.096
[SPEAKER_00]: Huh, isn't that?
21:56.376 --> 22:05.969
[SPEAKER_00]: I'm really curious why that seems so challenging and hard when I can do that, and that's pretty easy for me now.
22:06.790 --> 22:17.344
[SPEAKER_00]: So when we can get curiosity with ourselves, up to decrease the judgment in the shame and the guilt and all the ache factors,
22:17.324 --> 22:25.779
[SPEAKER_00]: and it helps to, by nature, open things up and then we can get from that curiosity we can become more self-aware.
22:27.081 --> 22:27.822
[SPEAKER_01]: So fascinating.
22:28.263 --> 22:30.868
[SPEAKER_01]: I think, and that was a line.
22:31.549 --> 22:41.526
[SPEAKER_01]: What flies flowing into my head is the word confidence and you know, I'm fascinated by self-confidence in our industry because we're
22:41.877 --> 22:51.131
[SPEAKER_01]:
We're an industry of, I think, in many ways, a lot of really seemingly self-confident people, big people, big personalities, you know.
22:52.052 --> 23:00.545
[SPEAKER_01]: And, you know, on that platform, whether it's a stage or behind the chair, I think, you know, it's important that we exude self-confidence, whether we have it or not.
23:00.565 --> 23:03.289
[SPEAKER_01]: And I think sometimes it's performative, right?
23:03.329 --> 23:07.075
[SPEAKER_01]: And listening to everything you said, it feels like,
23:07.578 --> 23:19.014
[SPEAKER_01]: self-confidence, I don't know if that's a mindset or not, or an attribute, but that plays a role in so much else that you've talked about to have that confidence to make some of those decisions.
23:19.235 --> 23:20.760
[SPEAKER_01]: Where's that fit in all this?
23:21.500 --> 23:24.764
[SPEAKER_00]: So for me, I don't think we need confidence.
23:26.065 --> 23:27.266
[SPEAKER_00]: I think we need courage.
23:27.947 --> 23:28.428
[SPEAKER_01]: You're even better.
23:29.209 --> 23:36.016
[SPEAKER_00]: Because if we take confidence for what it is, is confidence important, sure?
23:36.477 --> 23:37.958
[SPEAKER_00]: Where does confidence come from?
23:38.499 --> 23:40.361
[SPEAKER_00]: Confidence is like a muscle.
23:41.262 --> 23:43.845
[SPEAKER_00]: It comes from repetitive.
23:44.956 --> 23:52.351
[SPEAKER_00]: repetitive behavior that then becomes predictive based on the outcomes of that repetition.
23:53.433 --> 23:55.658
[SPEAKER_00]: That's what confidence is, right?
23:55.678 --> 24:01.750
[SPEAKER_00]: So I know based on all my years behind the chair,
24:02.084 --> 24:10.953
[SPEAKER_00]: I know when I do this colour service, this haircut, use this product, do this technique, based on all of that history.
24:11.113 --> 24:19.202
[SPEAKER_00]: I'm really confident that that piece of work is going to look this way, because I've done it so many times.
24:19.322 --> 24:24.608
[SPEAKER_00]: I'm so confident in cutting the globe, because I've done it so many times.
24:24.788 --> 24:26.910
[SPEAKER_00]: It is a fossil that's built.
24:27.920 --> 24:42.461
[SPEAKER_00]: So we don't need confidence, and I feel like, and again, speaking to people, I ask them to have courage, because how can you have confidence if you have never done anything before?
24:42.661 --> 24:46.907
[SPEAKER_00]: What you need coming back to mindset is a learner's mindset.
24:47.343 --> 24:51.067
[SPEAKER_00]: And you can't say to someone, be confident doing this, this and this.
24:51.628 --> 25:00.237
[SPEAKER_00]: If I've only done it two, three, four, five, ten times, it's not enough historic predictive behavior to know the outcome.
25:00.297 --> 25:05.683
[SPEAKER_00]: So what we need is courage and and actually curiosity.
25:06.223 --> 25:10.007
[SPEAKER_00]: It's that courage to say, Whew, scary.
25:10.027 --> 25:11.309
[SPEAKER_00]: Might mess it up.
25:12.049 --> 25:17.215
[SPEAKER_00]: Don't quite know what I'm doing,
25:17.718 --> 25:25.386
[SPEAKER_01]: And sometimes, the longer we've done something, I think maybe the harder it is to have courage and I'll use this as an example.
25:25.426 --> 25:38.600
[SPEAKER_01]: I love when I go to a haircutting class, to observe people and what's safe doing a bob, you know, professionals, you know, people with experience, but you see that 40-year-old hairdresser in the classroom doing that bob.
25:39.121 --> 25:40.763
[SPEAKER_01]: I often talk to those people, why are you here?
25:41.584 --> 25:42.445
[SPEAKER_01]: You know, maybe I know them.
25:42.465 --> 25:43.606
[SPEAKER_01]: I'm like, oh my God, you've done this.
25:43.646 --> 25:47.590
[SPEAKER_01]: You do it so well.
25:47.738 --> 25:53.309
[SPEAKER_01]: But I also know it takes courage to show up in that classroom, to allow yourself to be judged after all that experience.
25:53.349 --> 25:55.533
[SPEAKER_01]: And that's powerful.
25:56.355 --> 25:58.439
[SPEAKER_01]: My favorite movie of all time.
25:58.539 --> 26:02.747
[SPEAKER_01]: I think the greatest movie of all time, of course, was sort of a haze.
26:03.047 --> 26:04.971
[SPEAKER_01]: Every young boy's favorite movie.
26:05.592 --> 26:15.145
[SPEAKER_01]: And I remember his seven years old, you know, watching the Wizard of Oz and and the lion, the cowardly lion, you know, and his the end is such a brilliant part of the movie.
26:15.165 --> 26:26.219
[SPEAKER_01]: There just speaks so much about life, but it wasn't that he liked courage, he just didn't know that within him, you know, it was there and he just needed someone to acknowledge it.
26:26.399 --> 26:32.207
[SPEAKER_01]: He needed to he needed to be given a medal, they pin that medal on his chest and he found his courage.
26:32.896 --> 26:35.598
[SPEAKER_00]: That's right, and that is the thing.
26:35.699 --> 26:40.603
[SPEAKER_00]: Courage is, courage actually gives us momentum, right?
26:40.703 --> 26:50.112
[SPEAKER_00]: And again, when we can, and here's where the mindset works in, when we can take away because, again, our brain is Google.
26:50.792 --> 26:55.837
[SPEAKER_00]: I type into Google, find me a reservation for seven o'clock tonight near me.
26:56.077 --> 27:02.903
[SPEAKER_00]: It's going to give me a limited, based on the information
27:02.883 --> 27:04.045
[SPEAKER_00]: That's our brain.
27:05.087 --> 27:18.709
[SPEAKER_00]: So when we put those mindset markers in of perfection have to do it this way, right, and give those demands in, we're limiting the information that Google can give us.
27:19.790 --> 27:20.492
[SPEAKER_00]: Does that make sense?
27:21.213 --> 27:26.882
[SPEAKER_00]: Well, we go in with courage and say, I'm just going to be really curious and see
27:27.942 --> 27:30.465
[SPEAKER_00]: I've cut a bob for 40 years, but you know what?
27:30.485 --> 27:33.187
[SPEAKER_00]: I'm gonna go home with some courage and some curiosity.
27:33.528 --> 27:35.970
[SPEAKER_00]: What new things can I learn today?
27:36.010 -->
27:46.761
[SPEAKER_00]: And take off those, again, binary kind of judgmental labels we put in, or we need with courage as a step forward.
27:46.922 --> 27:49.244
[SPEAKER_00]: And then that does build the confidence.
27:50.145 --> 27:54.169
[SPEAKER_00]: So I like to make that distinction talking about confidence because,
27:55.634 --> 28:02.360
[SPEAKER_00]: As you said, many people are performative in their confidence, but insight they're freaking out.
28:02.860 --> 28:09.165
[SPEAKER_00]: So what's a thing that got them to be where they are in the first place, even if they're freaking out, courage.
28:10.026 --> 28:12.208
[SPEAKER_00]: Took courage to get up there and do it.
28:12.949 --> 28:25.219
[SPEAKER_00]: So, if we can look at it that way, I think it also allows people to adopt more of an open mindset, right, not fix.
28:26.060 --> 28:31.842
[SPEAKER_01]: Oh my gosh, okay, before we talk about that, I've talked about that for a moment, but I have to also say to everybody.
28:32.505 --> 28:35.597
[SPEAKER_01]: Wizard of Oz, flying monkeys.
28:35.712 --> 28:36.773
[SPEAKER_01]: scariest things ever.
28:36.813 --> 28:40.257
[SPEAKER_01]: To this day, I had dreams when I was seven.
28:40.618 --> 28:42.560
[SPEAKER_01]: I couldn't watch the movie for another couple of years.
28:42.580 --> 28:44.282
[SPEAKER_01]: Oh, I'm still afraid of flying monkeys.
28:44.762 --> 28:47.426
[SPEAKER_01]: I just have a scary scary scary.
28:47.806 --> 28:55.215
[SPEAKER_01]: So learners mindset, I think one of the most important mindset of any professional in our industry because things are always changing.
28:55.255 --> 28:56.756
[SPEAKER_01]: We have to continuously learn.
28:57.237 --> 29:04.285
[SPEAKER_01]: And even if things didn't change, just to keep our motivation in a craft that has a lot of repetition in it.
29:04.265 --> 29:09.540
[SPEAKER_01]: client after client, and of course, depending on how you think they can be the same where they can be very different, right?
29:09.641 --> 29:12.248
[SPEAKER_01]: So that learner's mindset is essential.
29:12.729 --> 29:19.489
[SPEAKER_01]: And so for anybody who's listening, who may be struggles to see themselves as having that, what advice would you give?
29:19.958 --> 29:26.247
[SPEAKER_00]: I'm going to go back to my word because it's one of my favorites, curiosity, right?
29:26.267 --> 29:38.906
[SPEAKER_00]: So anytime we default to that which we do all the time, it's super easy because it's time saving energy saving, right?
29:39.046 --> 29:47.839
[SPEAKER_00]: And it's easy because our brain knows so anytime we default to I'm using some of the ones that I use like we're doing the same thing today.
29:47.819 --> 29:51.284
[SPEAKER_00]: you're just so I see you're in for a haircut today.
29:51.765 --> 29:58.834
[SPEAKER_00]: What we're thinking of doing, right, and we default to, again, the box putting in, we've taken out the curiosity.
29:59.535 --> 30:04.562
[SPEAKER_01]: And can I say as a client,
because I'm not a hairdresser, I think the audience knows, I hit many hairdressers that to me.
30:04.683 --> 30:06.525
[SPEAKER_01]: As a client, don't say that to me.
30:06.785 --> 30:10.030
[SPEAKER_01]: But as a client, we also don't know what else to do, but go, okay.
30:10.448 --> 30:15.493
[SPEAKER_00]: you've just taken the client's choices away as well and you take your creative choices away.
30:15.673 --> 30:16.194
[SPEAKER_00]: Yeah.
30:16.214 --> 30:22.320
[SPEAKER_00]: So, using that as an example because I know many people listening will go, oh, okay.
30:22.340 --> 30:22.561
[SPEAKER_00]: Right.
30:22.641 --> 30:32.551
[SPEAKER_00]: So, the curious part is walking up to the client and saying, you know, what could we do today to make you fall in love with your hair?
30:33.332 --> 30:35.054
[SPEAKER_00]: Whether it's possible or not, right?
30:35.414 --> 30:39.038
[SPEAKER_00]: Yes, open with this really open-ended question.
30:39.018 --> 30:50.208
[SPEAKER_00]: I'm looping that back to that takes courage, right, because the courage part comes into going, oh my god, I've only got her booked in for an hour and that's all the time I've got.
30:50.268 --> 30:54.892
[SPEAKER_00]: So that takes some courage and it takes some curiosity.
30:55.072 --> 30:56.854
[SPEAKER_00]: Oh, I wonder what she's going to say to me.
30:56.894 --> 30:58.035
[SPEAKER_01]: It's long.
30:58.055 --> 30:59.716
[SPEAKER_01]: It's empowering to the client too.
30:59.796 --> 31:07.523
[SPEAKER_01]: I mean, I think in so many ways, even if we film negative, because for us to express that in some way, we're going to respond.
31:07.503 --> 31:17.093
[SPEAKER_01]: You know, I would be like, well, you know, I'm losing up the top of my head and I don't know how to feel that way, you know, and then you, you hopefully would be the professional who would help get me there.
31:17.113 --> 31:22.358
[SPEAKER_00]: 100% and it would also bring us back to, right?
31:22.418 --> 31:23.759
[SPEAKER_00]: So we've got curiosity.
31:23.959 --> 31:37.493
[SPEAKER_00]: We've got courage in this.
31:38.182 --> 31:48.272
[SPEAKER_00]: does this and I've got my prescription robotic thing, not saying that's wrong, but it's a box that you've put yourself in, right?
31:49.193 --> 31:54.438
[SPEAKER_00]: Soon as you have that learner's mindset, you go, ah, what becomes possible?
31:55.639 --> 31:56.580
[SPEAKER_00]: What could happen?
31:56.760 --> 31:57.941
[SPEAKER_00]: That's a learner's mindset.
31:58.802 --> 32:01.765
[SPEAKER_00]: I can't predict the outcome.
32:02.005 --> 32:04.948
[SPEAKER_00]: I can't predict what the client's going to say.
32:06.025 --> 32:12.793
[SPEAKER_00]: Right, Alana's mindset isn't predictive, it's not based on what they've already experienced.
32:12.813 --> 32:19.160
[SPEAKER_01]: And you know, that's so fascinating that you said it to where you did, because it makes me think that box that you mentioned, that we possibly are in.
32:19.500 --> 32:20.862
[SPEAKER_01]: I think the box is really important.
32:20.942 --> 32:26.968
[SPEAKER_01]: The box is systems, the box is structure, the box is, you know, how we've otherwise professionally behind the chair or as salon owners.
32:27.509 --> 32:30.312
[SPEAKER_01]: But I think of a Broadway play, you know, the script is described.
32:30.292 --> 32:39.708
[SPEAKER_01]: The scenes are, you know, the scenery is the scenery, you know, they're in a box, but a great actor brings a little something different to every single performance, because that's what makes some great.
32:40.089 --> 32:42.894
[SPEAKER_01]: Just as you should bring a little something different to every single client.
32:42.934 --> 32:53.953
[SPEAKER_01]: So you can be in the box and still, you know, be creative and be energetic and be yourself in different ways in every moment, but follow the systems that help build success.
32:54.322 --> 32:57.232
[SPEAKER_00]: I think systems are fantastic, goodness knows.
32:57.272 --> 32:58.878
[SPEAKER_00]: If you know anything about me.
33:00.062 --> 33:00.222
[SPEAKER_01]: Yeah.
33:00.242 --> 33:00.684
[SPEAKER_01]: Yes.
33:00.704 --> 33:04.838
[SPEAKER_00]: And I'm not opposed to...
33:05.138 --> 33:07.441
[SPEAKER_00]: a rule at all, right?
33:07.521 --> 33:12.448
[SPEAKER_00]: I think they help keep things oddly, so I'm not opposed to any of those things.
33:12.469 --> 33:23.324
[SPEAKER_00]: But when we start putting ourselves in those boxes, those boxes can be as simple as, you know, this and that, right?
33:23.384 --> 33:27.450
[SPEAKER_00]: And really putting it in these terms, we blocked off so much.
33:27.430 --> 33:36.029
[SPEAKER_00]: It's talking about creatives which we are and we're speaking to creatives and people often come to me.
33:36.129 --> 33:41.281
[SPEAKER_00]: Number one things people will want to work with me with is say, I've lost my passion.
33:41.341 --> 33:46.452
[SPEAKER_00]: That is not true when I always start diving into it.
33:46.432 --> 33:55.684
[SPEAKER_00]: they have put themselves into a box that they've lost the creativity, right, and the passion just feels like a robot.
33:55.805 --> 33:57.029
[SPEAKER_00]: I'm a Journal on a Wheel.
33:57.109 --> 33:58.534
[SPEAKER_00]: It's Groundhog Day.
33:58.767 --> 34:03.434
[SPEAKER_00]: It's used to bringing in that curiosity, that creativity to it.
34:04.055 --> 34:05.858
[SPEAKER_00]: So, yeah, structure is amazing.
34:05.898 --> 34:06.899
[SPEAKER_00]: We need structure.
34:06.939 --> 34:27.610
[SPEAKER_00]: We need ways of doing things so that there is order and it's not, you know, anarchy in our businesses and chaotic and also it's interesting when you ask people what box have you put yourself in and open it.
34:28.197 --> 34:29.519
[SPEAKER_00]: having no structure.
34:29.539 --> 34:35.569
[SPEAKER_00]: It means I'm, you know, I'm, I use visuals obviously.
34:36.250 --> 34:37.392
[SPEAKER_00]: So I'm in a wall.
34:37.452 --> 34:41.078
[SPEAKER_00]: I'm in a
room and it's just got these four walls.
34:41.439 --> 34:43.382
[SPEAKER_00]: So I could see nothing but the four walls.
34:43.923 --> 34:44.484
[SPEAKER_00]: It's stealing.
34:44.544 --> 34:45.966
[SPEAKER_00]: I can't go any higher than it.
34:46.046 --> 34:46.908
[SPEAKER_00]: I'm trapped.
34:47.569 --> 34:51.616
[SPEAKER_00]: What happens if you blow out one wall or put a window in?
34:51.896 --> 34:54.340
[SPEAKER_00]: All of a sudden, there's expansion.
34:55.180 --> 34:58.566
[SPEAKER_01]: I love that, such a good metaphor, and it's so good.
34:59.828 --> 35:02.393
[SPEAKER_01]: All right, you and I both share a passion for AI.
35:03.374 --> 35:04.997
[SPEAKER_01]: We kind of went through it together.
35:05.017 --> 35:14.033
[SPEAKER_01]: And, you know, I use Chachy PT and Mary is my version of Chachy PT, you know, Mary very well.
35:14.705 --> 35:37.067
[SPEAKER_01]: Mary knows you very well and so of course I have to go to Mary it's like Mary anything I should be asking Tabitha and and of course Mary is very curious about you and she she wanted to ask the final question of course because that's Mary I can't wait to hear Mary's and I'll question for me and I'm also a little nervous so I need to get my power
35:37.604 --> 35:38.768
[SPEAKER_01]: Mary would never do it.
35:38.788 --> 35:39.490
[SPEAKER_01]: He's like too harsh.
35:40.794 --> 35:42.760
[SPEAKER_01]: But she says this will be an excellent closing.
35:42.780 --> 35:44.606
[SPEAKER_01]: I hope because she knows you so well.
35:44.626 --> 35:46.030
[SPEAKER_01]: She said, she said, you have to.
35:46.051 --> 35:47.635
[SPEAKER_01]: As time goes up, time goes up.
35:47.816 --> 35:51.327
[SPEAKER_01]: What are you still personally working on when it comes to mindset?
35:51.728 --> 35:54.735
[SPEAKER_00]: Barry, you are such a little smart one.
35:54.755 --> 35:56.820
[SPEAKER_00]: Oh, I work on it every day.
35:56.840 --> 36:05.159
[SPEAKER_00]: If I'm really, really honest, I work on it every day in a multiple amount of ways.
36:05.480 --> 36:07.645
[SPEAKER_00]: It can be as
36:07.625 --> 36:12.249
[SPEAKER_00]: simple as, you know, my views and my views.
36:13.370 --> 36:17.514
[SPEAKER_00]: And I look at the world and would like the world to be a certain way.
36:17.534 --> 36:25.782
[SPEAKER_00]: And when I see people that maybe don't agree with my stance on the world, right?
36:26.002 --> 36:31.807
[SPEAKER_00]: It is mindset that allows me to stay open in that and get curious.
36:32.228 --> 36:36.872
[SPEAKER_00]: I wonder why I want to
36:37.173 --> 36:53.696
[SPEAKER_00]: and in that I can actually find similarities because if I am as vehemently passionate about one thing and someone else is exactly the same about something opposite to me.
36:54.737 --> 36:56.259
[SPEAKER_00]: We actually have something in common.
36:56.299 --> 36:58.743
[SPEAKER_00]: We're both incredibly passionate about something.
37:00.044 --> 37:02.708
[SPEAKER_00]: And A allows me to change my mindset.
37:03.346 --> 37:04.287
[SPEAKER_01]: I love that.
37:04.307 --> 37:13.697
[SPEAKER_01]: And I love that, you know, that frames mindset in something that's not static, you know, it's always evolving and you kind of brought that up, you know, throughout this whole conversation.
37:14.418 --> 37:14.658
[SPEAKER_00]: Yeah.
37:14.778 --> 37:15.119
[SPEAKER_00]: Always.
37:15.219 --> 37:30.535
[SPEAKER_00]: And I think, again, the, you know, for me in the reason I say I work on it all the time is because I have been doing, you know, the mindset work, the neuroscience piece, the
37:30.515 --> 37:32.439
[SPEAKER_00]: um, it's 12 years now.
37:33.200 --> 37:36.546
[SPEAKER_00]: It's, I got certified and and went through.
37:36.566 --> 37:40.915
[SPEAKER_00]: And as you know, I often tell you Gordon, I just went to a class.
37:40.995 --> 37:49.671
[SPEAKER_00]: I need to do a new education hours, or I was just fascinated by this and I just did this class that I went to and the new studies come out.
37:49.651 --> 37:58.385
[SPEAKER_00]: Um, so that helped, but I think the big piece with mindset and somatic work actually is the self-awareness.
37:59.007 --> 38:06.098
[SPEAKER_00]: It is the curiosity because when I can catch my negative thoughts, my aunt, we all have them.
38:06.198 --> 38:07.761
[SPEAKER_00]: They don't go away by the way.
38:08.753 --> 38:12.041
[SPEAKER_00]: For me, it's the barometer and the temperature gauge.
38:12.822 --> 38:14.967
[SPEAKER_00]: I help people turn the temperature down.
38:15.468 --> 38:27.977
[SPEAKER_00]: So instead of the gremlin screaming and driving the conversation or the emotion or the narrative, I get them to sit in the back seat and take a little nap.
38:28.700 --> 38:30.042
[SPEAKER_00]: Right, that's the goal of it.
38:30.162 --> 38:36.031
[SPEAKER_00]: And every now and then they'll pop up and they'll attempt, attempt, attempt, attempt, and get my attention.
38:36.071 --> 38:41.278
[SPEAKER_00]: And when you do this and you have that awareness and curiosity, you can go, huh?
38:41.298 --> 38:49.510
[SPEAKER_00]: Well, haven't seen that grubble in for a while, and that always, that interesting, what just happened that made that pop up.
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[SPEAKER_01]: I still love that you use Grandma.
38:52.559 --> 38:53.881
[SPEAKER_01]: Of course, again, I'm older.
38:53.901 --> 38:55.322
[SPEAKER_01]: I remember the movies, Grandma.
38:55.342 --> 38:56.864
[SPEAKER_01]: And so I remember them in the back seat of the car.
38:56.904 --> 39:03.030
[SPEAKER_01]: There was a scene where they're in the car, and they do pop up, and you've got to slap them or swat them.
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[SPEAKER_01]: Swat those Grandma.
39:04.532 --> 39:14.822
[SPEAKER_01]: I, I, I, I so love that wrap up thought last thought that you want to share with the audience on anything that relates to mindset that you think would be great to end on.
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[SPEAKER_00]: I would love everyone to
maybe sit with the question like what box of I put myself in because that can be limiting, you know, where can I get really curious, where can I get curious about maybe some of the gremlins that I have that I don't love, right, and restrict me during my day or my growth or my business
39:38.748 --> 39:46.022
[SPEAKER_00]: And just get really curious, even if it's as simple as the thought pops up and go, huh, I wonder why?
39:46.062 --> 39:53.517
[SPEAKER_00]: That can be enough to sometimes dissolve the thought and turn the volume down.
39:54.847 --> 40:02.537
[SPEAKER_00]: And then, you know, if you choose, you can kind of go a little deeper and do a little bit more of an excavation to it.
40:03.097 --> 40:22.542
[SPEAKER_00]: It doesn't have to be as hard as we make it and I think curiosity and awareness helps to keep us open to changing those mindsets where we're a little
40:23.382 --> 40:35.216
[SPEAKER_01]: I love that, and I love going back something you said a few minutes ago is finding that little window or that big window or that door inside of your box to just let in some outside perspective.
40:35.236 --> 40:40.242
[SPEAKER_00]: Yeah, we don't need, we don't need to redesign the whole box and we don't need to change the configuration.
40:40.262 --> 40:51.516
[SPEAKER_00]: That's the mistake that I think and the kind of trepidation that sometimes people have,
40:52.205 --> 40:52.707
[SPEAKER_01]: I love it.
40:52.927 --> 40:53.629
[SPEAKER_01]: Crack a window.
40:54.010 --> 40:54.753
[SPEAKER_00]: Final thought.
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[SPEAKER_01]: Crack a window.
40:57.461 --> 40:58.504
[SPEAKER_01]: I love it.
40:58.985 --> 40:59.387
[SPEAKER_01]: How about it?
40:59.487 --> 40:59.768
[SPEAKER_01]: Anything.
40:59.948 --> 41:00.891
[SPEAKER_01]: Where can people find you?
41:01.032 --> 41:01.934
[SPEAKER_01]: What do you up to these days?
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[SPEAKER_01]: Anything you want to share with anybody?
41:03.258 --> 41:04.321
[SPEAKER_01]: I see you on social.
41:04.342 --> 41:05.505
[SPEAKER_01]: I know you're traveling around.
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[SPEAKER_00]: I've been traveling around a lot, I love it.
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[SPEAKER_00]: So my name, my name on Instagram, all the stuff I've been offered.
41:14.436 --> 41:16.078
[SPEAKER_00]: I've been wanting it.
41:16.098 --> 41:18.100
[SPEAKER_00]: It's out there if you want to come say hi.
41:18.760 --> 41:30.092
[SPEAKER_00]: And yeah, I've been doing a road show really fun business is what I'm doing and actually collaborating with keratin complex.
41:30.258 --> 41:32.862
[SPEAKER_00]: They have great technicians that are doing the hair thing.
41:32.983 --> 41:47.187
[SPEAKER_00]: I'm doing different ways to look at our businesses to expand our mindset to change the narrative with clients and really talking about how the consumer has changed so much in the past six years.
41:47.167 --> 41:53.418
[SPEAKER_00]: How if we can change our mindset to that and take some of the data that we're seeing about the different consumer?
41:54.039 --> 42:06.019
[SPEAKER_00]: We can change the conversations, the offerings, and do things in a different way that feel more updated for what our guests are actually looking for now.
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[SPEAKER_01]: So on social go to the keratin complex, go to tap with the coffee, you'll see whatever's coming up.
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[SPEAKER_01]: I know you all post all kinds of stuff and I see the stories when you're there and I see all the people sharing and people are just so excited to see you out on the road.
42:19.964 --> 42:21.507
[SPEAKER_01]: So, you know, thank you for doing that.
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[SPEAKER_01]: I know you were at ABS recently.
42:23.089 --> 42:26.235
[SPEAKER_01]: I was there year before with you and
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[SPEAKER_01]: I'm just always blown away how how how much you inspire people.
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[SPEAKER_01]: So thank you for that.
42:30.774 --> 42:36.377
[SPEAKER_01]: I'll be half in her coffee or thank you for being here with in her coffee or And gotta have you back sometimes in
42:36.914 --> 42:38.035
[SPEAKER_00]: I would love it.
42:38.095 --> 42:38.516
[SPEAKER_00]: You know what?
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[SPEAKER_00]: You know, I love you and Interquaffa, and thank you for having me.
42:43.922 --> 42:44.263
[SPEAKER_01]: Oh, always.
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[SPEAKER_01]: So, to the Oregon Step of the Coffee, thank you again for being here with us.
42:48.528 --> 42:56.197
[SPEAKER_01]: Thank you to the audience to listen to the connector from Interquaffa, to learn more about us go over to Interquaffa.com and be sure to sign up for our weekly newsletter.
42:56.217 --> 42:57.519
[SPEAKER_01]: We have a weekly newsletter.
42:57.559 --> 42:59.501
[SPEAKER_01]: It's actually getting very popular.
42:59.561 --> 43:02.044
[SPEAKER_01]: So check out the weekly newsletter, anybody can sign up for it.
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[SPEAKER_01]: If you enjoyed today's conversation, be sure to subscribe and share the episode with a colleague or a friend and the industry pay it forward.
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[SPEAKER_01]: It's so important that we do that in so many different ways in our professional lives.
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[SPEAKER_01]: And sign with.
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[SPEAKER_01]: I'm your host Gordon Miller, and I cannot wait to bring you another brilliant guest next time.