TRANSCRIPT 🔗
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Hi, I'm Sarah Hart, Director of Drive Heart.
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And what we're looking at now is student-centred coaching.
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Our purpose as a coach and an instructor is to make sure that we deliver really safe and competent drivers.
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One of the hurdles that you jump over through that process is the driving test.
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That is not the be all and end all, though.
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The end result has got to be that the young person out on the road, but they're safe, competent, and can deal with anything.
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I'm joined by Julie today.
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She's the other director.
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I was just going to ask you, Sarah.
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So we've got this, if you will, raison d'etre for being a driving instructor is to ensure that students are safe and competent.
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But there's an awful lot of pressure out there, isn't there, to put students through early test dates and do things quicker, isn't it?
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Yeah, most definitely.
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I mean, particularly since COVID, as we all know, there's been pressure on test dates, pressure on exams.
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There aren't enough of them out there.
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So the pressure to actually get somebody to test is is enormous at the moment.
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So part of being student-centred isn't just we're going to talk about, I think, ten aspects of that, aren't we?
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Yeah.
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But one big thing is about your professional responsibility to make sure that students are ready for presentation to test.
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In other words, they've achieved the bar of being safe and competent and independent, isn't it?
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It is, yeah.
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And it's very easy to get sort of persuaded by the student or perhaps parents that, yeah, we need them to get through the test because they've got a job to go to or whatever.
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But it is your professional responsibility to make sure that they are at that level where they're going to be able to cope after they've passed their test.
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So probably one of the key principles then is your professional responsibility to make sure that they're ready.
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And interestingly, the the new codes of practice, which are out for consultation at the moment for driving instructors, actually puts that front and centre, doesn't it?
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Yes, that's right, exactly.
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And rightly so.
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Okay, so in terms of what is student-centred, then actually exercising your professional expertise is probably one of
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the key things that should be on the list, isn't it?
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Yes.
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Yeah.
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And besides that, the other elements that sort of are the hallmarks of being student-centred, we've got a list, I think, of ten aspects, which is is not exhaustive, but it illustrates that at the heart of your lesson you have to have the student fully engaged, don't they?
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Yeah, 100%.
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So we're gonna move through the one to ten of student-centered coaching and just unpack a few aspects of that, aren't we?
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Yeah.
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So uh would you like to move on to number one?
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Yeah, so number one is about briefings, making sure that the briefings that you deliver are engaging to your student.
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And what we mean by that is that when you're doing a briefing on a perhaps a new subject, that you get the student involved in the discussion, perhaps with whatever training age you're using, whether it be a magnetic board or whatever it is, make sure you actually get the student involved with you.
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You know, we see bad demonstrations where it's just the instructor talking at the student, um, and the student sitting there rapidly losing losing enthusiasm and the will to engage in it.
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So get them involved, uh, ask some questions.
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I mean, they might have a little bit of knowledge.
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Yeah, and one thing, early doors, when you're in the first couple of lessons, you might have a conversation with a student about how they learn best, and it might well be through diagrams or through having processes or demonstration.
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So an engaged briefing might actually start by having a discussion with how do you learn best?
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Do they like complex briefings or do they like short and pithy ones, or do they learn best by, as you said before, magnetic boards or yeah, or some people like to just have a go at it and then you you help them put it put it right afterwards.
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So there's lots of different ways, but you know, the important thing is that you have that discussion with your students.
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The second thing we're gonna look at is goal setting and adjusting goals when necessary.
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At the beginning of every lesson, you need to have a clear idea of what you're trying to achieve.
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If you don't set goals, you just set off on your journey for that lesson.
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It's gonna be very random and you're not probably gonna achieve much at all.
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So make sure at the beginning you set some goals that are agreed with the student.
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It's not just about you saying this is what we're gonna do today, Johnny.
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It's about, you know, let's follow on from last lesson.
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What's happened in between last lesson and this lesson?
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Maybe that affects what you're going to do today.
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So listen to the podcast which digs deeper into goal setting.
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But remember, give the student a voice.
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Exactly that.
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Give the student a voice.
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But the other side of that is make sure you listen to what they're saying.
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I think that's equally important.
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Give them a voice, but actually listen and respond to what they're saying to you.
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Okay.
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The third topic that we wanted to just touch on today was joint problem solving and giving students feedback.
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Can we just unpack that a bit?
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Problem solving.
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Um, it's great fun actually, because that's where you can really feel that you're making some progress with your students.
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So it might be about a situation that's happened, an event that you're unpacking with the student.
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But again, it's got to be a two-way thing.
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You know, we we see so many poor examples of an instructor just saying, This is what happened, this is what you did, this is what you should have done, and this is what you need to do next time.
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That's hardly involving the student in the conversation at all.
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You know, a good way to start it would be tell me what you what you saw happen there.
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How did it develop for you?
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What did you see?
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And get the student involved in all of those questions because it's only through their perspective that you're going to understand what they're seeing, what they're feeling, and why they did what they did.
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So, with regard to problem solving, we we often recommend that have a more structured approach to that might actually help you so that it doesn't become an un unstructured conversation.
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And I think it's the 4W1H approach, isn't it?
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Yeah, the what, why, how, when.
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But you know, we we also call that fault identification.
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So we've spotted a an ident, we've identified a problem or a fault or an issue, and then we analyse it, and that means having a two-way discussion with the student.
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The analysis part of that is the
most important bit, really, because that's when you're getting into the nitty-gritty of what's happened, why it happened, when it happened, how it happened.
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And then, of course, coming out the other side of that, you've got to look at what they might do differently next time.
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And if it's something you can recreate, go around and do it again and help them put it right.
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So that's your fault identification, problem solving, and feedback.
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The next thing on our list is lesson planning and adjustments.
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So, resetting our goals, we've set our goals at the beginning of the lesson.
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But during the lesson, if something is perhaps going not quite right or there needs to be an adjustment, don't be afraid to reset your original goals.
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But the key thing is to do it with the student's agreement.
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Because the last thing you want to do is just say, right, Johnny, you're not doing very well at that, so we're going to go back and do that again.
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That's very demoralizing for the student.
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Well, you massively knock their confidence.
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So, you know, a two-way conversation again, again about situations like that is what you need.
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Number five on our list that we've highlighted as being an element of student-centered is that you're regularly reviewing how the student is progressing across the syllabus each after each lesson, isn't it?
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And that they're involved in getting feedback on understanding how they're doing and where they need to improve on and develop, isn't it?
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Yeah, absolutely.
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You know, if you don't show them where they are in the syllabus, they won't feel that they're making any progress.
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But if you show them the syllabus and all the elements of the syllabus, where they are in that in that system, where they're going to and how they're going to get there.
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And you can be aided with things like, for example, we use my drive time to help us log where they are so they can clearly see their progress on a lesson-to-lesson basis.
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So that's really important as well.
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So a key part of student-centred, really, so they're actively reviewing and taking responsibility for their development, aren't they?
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Yeah, exactly that.
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One other aspect which I find quite important is that right at the beginning of the lessons is when you're establishing control and the learner is right at the beginning of learning the basic skills of driving, that they understand what support and what controls you've got, isn't it?
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Yeah, so lesson number one, when you look at the cockpit drilling controls, you'd be setting out really how you want to continue, giving them clear understanding of the instructions you're going to give them to use the basic controls, but also, you know, understanding what their role is in that as well.
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But being open to their questions, making sure that they understand what you're going to be asking of them, how it's going to sound, and what they have to do to do what you want them to do.
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So it's it's again all about making sure that they check out their understanding really as you go through.
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And it's really important that they understand the kind of support that you can give them because they can't ask for something they're not aware of, can they?
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Yeah, exactly.
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It's quite simple.
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So number seven on our list is understanding risk, managing risk, and their responsibility for managing risk, isn't it?
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Yeah, so risk, risk management always sort of is quite a highlighted area in an instructor's mind.
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But the management of risk is really in two parts.
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It's it's your role as an instructor, of course.
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You know, you've got your dual controls and you can reach the steering wheel if you want to.
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But it's also how you develop the ability of the student to increase their ability to manage the risk.
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So, you know, their responsibility gets more as they get more skillful.
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So it's the again, it's that shared responsibility.
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And that can fluctuate between, you know, if something's going wrong or something is very difficult for the student, then you're going to have to take on some more of the burden of the risk for them at that point because they're not able to cope.
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And equally on the other side of that, you know, if they're doing really well and they're managing to cope with stuff, then your involvement in that will will decrease.
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But it's having that, you know, understanding between the two of you at all the t all the time.
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Yeah.
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And our eighth issue that we felt was important in a student-centred approach is being able to talk to the student right from the early days about attitudes and behaviours to risky behaviours and risky attitudes, isn't it?
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Yeah, absolutely.
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I mean it's actually in our terms and conditions that, you know, when a student turns up for a lesson that they're in a fit
state, they've had enough sleep, they're not on, you know, had any alcohol, drugs, or anything like that.
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But it is about their their attitude as well to those issues.
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And I think some might feel uncomfortable, but it's really important to have these discussions with students about drink driving and and the impact that that can have on roadcraft and road skills and the impacts fundamentally it has on safety, isn't it?
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Yeah, and I mean I think uh on the whole, most young people these days are are very sensible, and particularly you know, if they have perhaps they're on prescription medication or something like that.
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You know, they're usually pretty pretty sensible and they'll bring it to our attention, make sure that if you know if they're taking something that it's not going to affect their ability to drive.
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But yeah, it's it's definitely a conversation that needs to happen.
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And similar to that is about building the understanding and knowledge of roadcraft law procedures, isn't it?
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Yeah, highway code, etc.
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So you you're thinking, well, what's this got to do with being student-centred?
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But it's actually if you are fundamentally overlooking the fact that you've got to upskill a student in their understanding of roadcraft, then they'll never get ready for tests, would they?
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No.
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Because things like the highway code are quite key and feature heavily in tests, don't they?
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Yeah, and uh especially, you know, with the theory test as well, it it brings you nicely into having that conversation with them.
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And I think bringing those parts of the exam together, the practical and the theory, are quite important, aren't they?
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So number nine on our list is make sure that uh as an instructor that you are actively seeking to upskill the student and develop their knowledge.
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And you have to do that in you can't just sort of tell them about law and process.
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That would become incredibly boring, wouldn't it?
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Yeah, and I think as well, you know, we quite often get parents saying, Do they have to have passed their theory test before they can have their first lesson?
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Or can they have a lesson, you know, anytime through their theory practice?
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Well, yeah, they actually they interlink those two things.
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So you can use their knowledge that they're gaining while they're studying for their theory test to help, you know, bring home some other rules and regulations.
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So it's a good way to help them learn.
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And finally, our number 10 on our one to ten of elements that we think represent what student-centred is, is the all-important you have to secure learning outcomes which have a real impact on their ability to be safe and competent drivers, isn't it?
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Yeah, absolutely.
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So this is a really important one.
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So, you know, you've been you've had a great lesson and you've been very student-centred all the way through, and things have gone well.
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But it's really, really important at the end of the lesson to sort of consolidate that just through a couple of minutes conversation with the student to make sure that when they leave the car, they know and they clearly understand what they have learnt, what they take away from that lesson that day.
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Because it's easy for them to forget that they may not remember that they did rather well at XYZ.
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So if you can highlight that at the end through, again, of course, a two-way discussion with the student.
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And possibly again as well, using your software, you know, on my drive time.
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We can look at, you know, what they've achieved.
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You can tick off bits of the syllabus that they've progressed in that day, that lesson.
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You can do a learning log or reflective log of the lesson, and you can also sort of set your loose goals for the next lesson.
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But again, that brings us around that's sort of the full circle, isn't it?
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Where the student has got to be at the heart of the lesson.
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And I think that's a big message, isn't it?
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There isn't any kind of myth about what student-centred is.
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If you actually do consider the student in the way that you are putting the lesson together, the way that you conduct the lesson, that you are actively engaging the student in an adult-to-adult conversation, building that rapport with them, but having a professional adult-to-adult discussion throughout the lesson and getting them actively involved in every aspect of it, isn't it?
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Yeah, they've got to be involved in their learning because you know, if they're not, they're going to be sort of disjointed and disattached to it.
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So, and it makes it much more fun as well, because you can definitely see that you're making progress, but it's like a joint victory in a way.
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So you can work together with your student and get those learning outcomes together.
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And that's what makes it such a great job.
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And I think if I was to say, what are your top do not do's in a in this sort of student-centered issue?
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Do not do not do.
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So do not get in the car and tell your student what they're doing today.
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I think that's a big do-not.
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Do not assume that you know what your student is thinking or feeling.
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Uh I think always explore what they're thinking.
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Yeah, exactly.
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Always explore what they're thinking.
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Never never assume really that you know what's happening with the student on that day at that time, you know.
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So even something simple like when they hop in the car, you know, just give them a quick hi, how you doing?
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Have you had a good week?
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And and also, you know, if you if you get a gut feeling that something isn't quite right with your student, then you know, you need to explore that with them because maybe they've not had any sleep last night, maybe they've had a a row with a a friend or a partner, you know, maybe they're not feeling well physically, mentally, or whatever.
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You know, it's your job to dig into that because it might have a profound effect on on their ability to learn in that lesson and of course the safety aspect.
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So there's an awful lot to what being student-centered is, and we've just touched on ten aspects of it.
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An awful lot of it is about watch your student, you know, explore what the student's experiencing and work with them to actually get learning out of the lesson, isn't it?
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100%.
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Because if you don't do that, what's the point in getting in the car in the first place?
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Okay, I think that concludes our overview of what student centre coaching is, and some is not as well.
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Um so as always, if you've got any questions, don't hesitate to get in touch with us and via our website or our email, which is admin at driveheart.com.
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Thank you.
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Hope that's been useful and thanks very much for listening.