Social Pros shines the spotlight on social media practitioners, people doing the real work for real companies. Each episode includes insights from a leading social media strategist plus current trends and ideas in the social media industry, discussed and ratified or debunked by Jay Baer of Convince & Convert and Adam Brown of Salesforce. Finally, each episode ends with The Big Two where our guest gives us their rapid-fire answers to two important questions.
David Armano, Global Strategy Director at Edelman, joins Social Pros to discuss the relationship between word of mouth and influencer marketing. Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week: Salesforce Marketing Cloud Airtable Consumers Trust Influencers Did you know that 63% of consumers trust influencers about brands more than they trust brands about brands? This has got to be one of the most undeniable proof points for the viability of peer to peer influence. Yet, so many brands still shy away from influencer marketing. The truth is that consumers are more likely to believe what they hear about a brand via word of mouth than what the brand says about themselves. Consumers listen to influencers because they trust them, and they’re entertained by them in some way. However, it’s not all sunshine and rainbows in the influencer space. As David Armano cautions, the influencer marketing space has a lot of rampant fraud. Yes, brands can leverage influencers to get in front of the right audiences. But, technologies also have the power to drive fake followers and engagement using bot farms, which can damage the authenticity of the results. In This Episode: 06:08 – How Edelman structures their social digital team 08:34 – How social campaigns have evolved over the last decade 15:36 – How much testing and experimentation brands should do in social digital 20:17 – How Edelman’s Trust Barometer works 25:07 – The relationship between influencer marketing and word of mouth 29:28 – How to assess whether a spokesperson is suitable for a brand promotion 35:48 – How issues in crisis communication has changed in the era of social Resources Get the new State of Marketing report for free from Salesforce Find out more about the community at SocialMedia.org with a special form for Social Pros listeners Find out more about how Airtable can help you organize your work and get your free guide on how to use your social media calendar better Learn more about Edelman and how they can help you earn trust through communications Download the results from the 2019 Edelman Trust Barometer Visit SocialPros.com for more insights from your favorite social media marketers.