Full Transcript for Worried About Getting Sued? Protect Your Business Using a Trial Lawyer’s Checklist

on what kind of services you provide, you know, 36 00:01:57.879 --> 00:02:01.640 sometimes insurance whoever, I'm referring to just the customers right now. 37 00:02:02.239 --> 00:02:05.200 So people will come into your time, come into your office, 38 00:02:05.439 --> 00:02:07.719 I guess, or people you know, these days, a lot 39 00:02:07.719 --> 00:02:10.960 of people will come into the states call those kinds 40 00:02:11.000 --> 00:02:14.719 of things. People are calling or wanting assistance or something 41 00:02:14.800 --> 00:02:17.599 like that. There's a few things, for example, a doctor 42 00:02:17.680 --> 00:02:21.319 or a lawyer who have it's called malpractice insurance. They may 43 00:02:21.360 --> 00:02:24.039 have things in a written agreement that says you're going 44 00:02:24.080 --> 00:02:28.240 to indemnify them if we get sued having insurance of 45 00:02:28.319 --> 00:02:31.919 those types of one slipping, it's pretty physical type injuries. 46 00:02:31.960 --> 00:02:33.520 You need to look at that. I mean, you have 47 00:02:33.599 --> 00:02:36.439 people driving and delivering and things like that. You need 48 00:02:36.479 --> 00:02:38.840 to make sure that you have that in the event 49 00:02:38.879 --> 00:02:42.400 anyone's injured. Not just the customer, but say, for example, 50 00:02:43.039 --> 00:02:47.319 you own a company that makes deliveries. Have you considered 51 00:02:47.800 --> 00:02:49.479 are all your drivers insured? 52 00:02:50.319 --> 00:02:50.639 Right? 53 00:02:50.759 --> 00:02:54.080 Because if they hit someone or if they break something, 54 00:02:54.080 --> 00:02:57.039 you know, they drive into a window or whatever that is, 55 00:02:57.080 --> 00:02:58.919 they get into any good for THEID they get into 56 00:02:58.960 --> 00:03:02.719 an accident and someone injured, they may sue the driver, 57 00:03:03.000 --> 00:03:05.360 but they're going to see the company first. So you 58 00:03:05.479 --> 00:03:08.560 need to make sure that you're covered, that you've read 59 00:03:08.599 --> 00:03:10.319 your policy and you understand it. 60 00:03:10.400 --> 00:03:10.680 I have. 61 00:03:11.639 --> 00:03:13.599 You can't take One of the main things you have 62 00:03:13.680 --> 00:03:15.879 new is you can't take your brokera's words or I 63 00:03:15.919 --> 00:03:18.360 have a great booker. He is so awesome. I can't 64 00:03:18.520 --> 00:03:20.560 his team has done so many good things for me, 65 00:03:20.639 --> 00:03:23.520 and I'm extremely grateful. But I still read the policy. 66 00:03:24.560 --> 00:03:27.759 So everybody should read their policy. Don't just take your 67 00:03:27.759 --> 00:03:30.919 broke's word for it. I'm not suggesting that your broker 68 00:03:31.000 --> 00:03:34.479 is lying. Mine never has. But they make mistakes and 69 00:03:34.479 --> 00:03:36.639 they think, oh, yeah, you're covered. And then I have 70 00:03:36.719 --> 00:03:38.520 these people going on and going, oh I have coverage, 71

00:03:38.520 --> 00:03:40.599 and I'm review I reviewed the policy and I say, 72 00:03:40.960 --> 00:03:43.319 I don't see any I can submit it, but I 73 00:03:43.360 --> 00:03:47.680 don't see anything here that remotely covering. They go, what 74 00:03:47.719 --> 00:03:49.719 am I paying for the any pay pod is? That's 75 00:03:49.800 --> 00:03:51.800 not so I didn't know if you read the policy. 76 00:03:52.639 --> 00:03:55.319 So it's it's a hard it's not very defensible to 77 00:03:55.400 --> 00:03:58.280 say I thought I was covered, but you never read 78 00:03:58.280 --> 00:04:00.280 the policy and understood it to you take get to 79 00:04:00.439 --> 00:04:02.639 like you're doing those things and it's a gray air. 80 00:04:02.719 --> 00:04:05.319 And maybe so you also need to look at all 81 00:04:05.319 --> 00:04:08.039 the other add ons and what other kinds of insurance there. 82 00:04:08.159 --> 00:04:10.639 It might be worth your while to day a few 83 00:04:10.680 --> 00:04:13.639 extra bucks a year one hundred dollars a year to 84 00:04:13.639 --> 00:04:16.600 have additional medical publage for example, or things like that. 85 00:04:17.240 --> 00:04:19.279 Make sure and if you don't, if you don't do 86 00:04:19.399 --> 00:04:23.879 those things, I think you're not hogle. So and if 87 00:04:23.360 --> 00:04:26.360 you insurance is expensive. I mean we pay a lot 88 00:04:26.439 --> 00:04:28.399 for insurance and a lot of business owners to do 89 00:04:28.800 --> 00:04:30.800 It's one of those things you never needed until you 90 00:04:30.839 --> 00:04:33.199 need it, and then you realize you've used it once 91 00:04:33.319 --> 00:04:37.079 and again. It's a little harder in these days because 92 00:04:37.399 --> 00:04:40.399 insurance is cheaper than it was years ago, and some 93 00:04:40.560 --> 00:04:43.439 respect to used to be olyuricularly rich people could afford it. 94 00:04:44.079 --> 00:04:47.279 You had to be pretty doing very very well, like 95 00:04:47.319 --> 00:04:49.600 a new business or a small to mid sized business 96 00:04:49.600 --> 00:04:53.120 who maybe doesn't want to overcome financially, or just like. 97 00:04:53.199 --> 00:04:55.680 Yeah, I know I could use it, but yeah, they 98 00:04:56.279 --> 00:04:57.199 de signed on to data. 99 00:04:57.279 --> 00:04:59.199 I know people in lots of business we don't really 100 00:04:59.279 --> 00:05:00.920 have any insurance, Like, what do you mean you don't 101 00:05:00.959 --> 00:05:05.839 have insurance. We're just gonna happen. It's I understand how 102 00:05:05.839 --> 00:05:08.959 expensive it is. Believe me, I get it. But if 103 00:05:09.000 --> 00:05:12.319 you get hit, you know, it's that's the problem. And 104 00:05:12.639 --> 00:05:15.720 you know these days you've got people in your LinkedIn 105 00:05:15.759 --> 00:05:18.480 and box, people in your email, all my you know, 106 00:05:18.480 --> 00:05:20.199 we have separate and we have different I have a 107 00:05:20.199 --> 00:05:22.439 couple of the more Gamil accounts, and I'm getting I 108 00:05:22.439 --> 00:05:24.759 get email all the time from people trying to sell 109 00:05:24.800 --> 00:05:28.319 with it all the time. LinkedIn, you know, I just 110 00:05:28.839 --> 00:05:30.879 when I look at my messages, there are all people 111 00:05:30.920 --> 00:05:33.920 I know I'm connected with, but most of the people 112 00:05:33.920 --> 00:05:36.959 I really don't know that are trying to sell you 113 00:05:37.040 --> 00:05:40.680 something or trying to do these things. So again maybe 114 00:05:40.800 --> 00:05:43.360 you know, go with someone you know or do somem diligence. 115 00:05:43.480 --> 00:05:45.839 You know, there's so many people out there right now 116 00:05:45.959 --> 00:05:49.279 trying to sell you things. I mean, it's sales is 117 00:05:49.319 --> 00:05:51.399 different now than it used to be used to be 118 00:05:51.480 --> 00:05:54.800 paper or those brick and mortar. It's not like that anymore. 119 00:05:55.240 --> 00:05:56.959 But you need to look here and needs to make 120 00:05:57.000 --> 00:06:00.199 sure that you're sure. Another one I would say day 121 00:06:00.560 --> 00:06:03.279 is for customers and make sure that you're what you're 122 00:06:03.319 --> 00:06:06.680 in compliance in your ADA Americans and Disability Act. And 123 00:06:06.759 --> 00:06:09.399 that means that you have a website that's accessible if 124 00:06:09.399 --> 00:06:13.839 you're doing online oders or any kind of information. So 125 00:06:13.879 --> 00:06:16.399 there are there there's a website designers that can be 126 00:06:16.519 --> 00:06:19.000 used to be really expensive. Like when it first came out, 127 00:06:19.040 --> 00:06:21.319 we were paying a lot of money. Believe it. Now 128 00:06:21.639 --> 00:06:23.600 you can there are services you can do it for 129 00:06:25.439 --> 00:06:28.879 very I wouldn't say cheaply, but reasonably. And the problem 130 00:06:29.040 --> 00:06:32.040 is you can get acclaim in their statutory and I 131 00:06:32.120 --> 00:06:34.959 practiced in California, New York. I'm also licensed to DC 132 00:06:35.439 --> 00:06:39.600 and I don't practice there too, but it is nationally. 133 00:06:40.079 --> 00:06:42.959 If your website is not accessible to someone who's ada 134 00:06:44.199 --> 00:06:47.800 has a disability, either you know, because they can't use 135 00:06:47.879 --> 00:06:50.920 their hands, or the classic loss that you're going to 136 00:06:50.959 --> 00:06:53.839 get if it's a blind person who can act to 137 00:06:53.879 --> 00:06:57.199 your website and as a voice activator, they can't, so 138 00:06:57.319 --> 00:07:00.720 they can't use your services online. There's also applies to 139 00:07:00.759 --> 00:07:03.120 physical too, like if you have stairs to go all 140 00:07:03.160 --> 00:07:06.360 the way up to your second floor office and there's 141 00:07:06.360 --> 00:07:10.079 no elevator, you have

an accessibility problem unless you can 142 00:07:10.160 --> 00:07:13.040 accommodate them another way, like for example, we have an 143 00:07:13.079 --> 00:07:15.240 office on we have a conference from one first world 144 00:07:15.319 --> 00:07:17.399 let's meet there, you know, something like that with a 145 00:07:17.439 --> 00:07:20.800 person's company. But the main thing is going to be online. 146 00:07:21.399 --> 00:07:23.199 You know. They get these claims to get a demand 147 00:07:23.319 --> 00:07:27.480 letter plans attorney and they are trying to change legislation 148 00:07:28.720 --> 00:07:31.399 one because it actually courts in New York about sick 149 00:07:31.480 --> 00:07:34.920 of it. Soon. New York tends to get a little 150 00:07:35.000 --> 00:07:38.600 better about the thing. And I'm a native California, but 151 00:07:38.720 --> 00:07:44.079 they are some of these firms just file volume lawsuits. 152 00:07:44.120 --> 00:07:46.480 You know, they just send a letter after letter after 153 00:07:46.560 --> 00:07:49.360 letter and they sue and it's stepped the violation of 154 00:07:49.399 --> 00:07:52.319 the statue too, so they're going to make new boss. 155 00:07:52.560 --> 00:07:54.519 You know, they don't care. It's a volume thing. The 156 00:07:54.519 --> 00:07:56.560 more they see, the more they see, the more money 157 00:07:56.600 --> 00:07:58.160 they're going to make. There. 158 00:07:58.240 --> 00:07:59.360 They aren't think being some things. 159 00:07:59.399 --> 00:08:03.040 But you're just legislation that requires like a safe harbor provision, 160 00:08:03.199 --> 00:08:06.319 like if your website's not in compliance, to have ninety 161 00:08:06.399 --> 00:08:08.720 days to correct that that hasn't happened yet. 162 00:08:09.240 --> 00:08:11.839 But what they also, judges are good time of. 163 00:08:11.800 --> 00:08:15.680 Seeing these because they're nuisance and harassment suits and they 164 00:08:15.720 --> 00:08:18.399 know what they're doing. They're just sending out letters to 165 00:08:18.439 --> 00:08:21.759 all these businesses. But if you're in certain areas, you know, 166 00:08:21.839 --> 00:08:25.800 for example, fashion, any kind of online retail, any kind 167 00:08:25.879 --> 00:08:29.120 of delivery service, like if you're on New Breeds or 168 00:08:29.680 --> 00:08:33.159 daf or Dash or whatever, you're using all of those, 169 00:08:33.480 --> 00:08:35.360 you know, if you're not, if your website is not 170 00:08:35.440 --> 00:08:38.720 in compliance, it's a real easy way to get cited. 171 00:08:38.840 --> 00:08:41.840 And again these are statutory violations. They have applying that 172 00:08:41.960 --> 00:08:45.080 comes with them. That's usually like three or four thousand dollars, 173 00:08:45.120 --> 00:08:49.519 so it's worth having. And again don't take the web 174 00:08:49.559 --> 00:08:52.399 designers thought, oh yeah, it's in compliance, because they don't know. 175 00:08:52.639 --> 00:08:56.799 I mean they you know, technically a website is never 176 00:08:56.840 --> 00:08:59.639 in compliance because the data is always changed, so there's 177 00:08:59.679 --> 00:09:02.919 always where it is in threepliance. But you can be 178 00:09:03.000 --> 00:09:06.039 reasonably sure that it's accessible on how that works and 179 00:09:06.120 --> 00:09:08.440 things like that. So if we don't see the little 180 00:09:09.000 --> 00:09:12.159 thing on your website, yeah you need to take a 181 00:09:12.159 --> 00:09:15.240 look at it. You're making yourself easy. Pray for a 182 00:09:15.279 --> 00:09:19.240 planning stitution and they will. They don't care, and they'll 183 00:09:19.240 --> 00:09:21.200 send you another one if you don't comply, and once 184 00:09:21.240 --> 00:09:23.480 you're on your list, you know, and those kinds of things, 185 00:09:23.879 --> 00:09:26.200 and then becomes the issue, well do I I don't 186 00:09:26.279 --> 00:09:28.639 on principle, I don't want to pay it. Well, it's 187 00:09:28.679 --> 00:09:30.960 going to toss you more to fight, you know, it's 188 00:09:30.960 --> 00:09:33.799 going to cost to you. I can guarantee if it's 189 00:09:33.799 --> 00:09:36.080 only one or two violations, it will cost you way 190 00:09:36.120 --> 00:09:38.639 more to litigate it. So you can quite on principle 191 00:09:38.639 --> 00:09:42.440 and maybe you'll win five. That's how you get it. 192 00:09:42.480 --> 00:09:46.159 So again, we've had success with clients and I have 193 00:09:46.279 --> 00:09:49.039 colleagues who have making sure the websites think comply and 194 00:09:49.159 --> 00:09:51.799 sometimes we just go away, or you can settle like 195 00:09:51.799 --> 00:09:54.440 a prhenomenal amount, But if you're doing any kind of 196 00:09:54.480 --> 00:09:57.080 business online, I think you need to be aware of those. 197 00:10:00.039 --> 00:10:01.960 I think, given how much time we have done, I'm 198 00:10:01.960 --> 00:10:03.799 just going to talk about the customers, and another time 199 00:10:03.840 --> 00:10:07.879 we've can talk about prevention for partnerships and employees. But 200 00:10:09.919 --> 00:10:12.879 I do think those are some of the main areas 201 00:10:12.960 --> 00:10:16.360 that you're looking at. And again, when you have an agreement, 202 00:10:17.000 --> 00:10:19.480 make sure you bred it with a vendor or any 203 00:10:19.559 --> 00:10:21.039 kind of customer or third party. 204 00:10:21.200 --> 00:10:23.600 Some of them want like indemnity provisions. 205 00:10:23.679 --> 00:10:26.200 I think you really need to look at those because 206 00:10:26.240 --> 00:10:28.360 if they do anything, if they get sued, essentially you 207 00:10:28.399 --> 00:10:28.919 can be. 208 00:10:28.799 --> 00:10:30.960 But we'll built for that, and a lot of people 209 00:10:31.000 --> 00:10:32.200 don't know what that means. 210 00:10:32.879 --> 00:10:34.399 Right. There's also. 211 00:10:36.240 --> 00:10:39.279

Arbitration is different now than it used to be. Arbitration 212 00:10:39.559 --> 00:10:39.919 used to. 213 00:10:39.879 --> 00:10:43.399 Be actually a pretty cost effective way to handle things, 214 00:10:43.480 --> 00:10:45.679 or you know, or you are very wealthy, you could 215 00:10:45.720 --> 00:10:48.039 afford it. Now everybody does it because they don't want 216 00:10:48.039 --> 00:10:50.159 to go to the books. They don't want to know 217 00:10:50.200 --> 00:10:52.840 they're being sued. They don't want but to know. However, 218 00:10:54.240 --> 00:10:58.279 a good arbitrator or media both are very very expensive 219 00:10:58.360 --> 00:11:01.399 or expensive. You're here talking probably five hundred and two 220 00:11:01.519 --> 00:11:05.480 thousand dollars an hour and work these rates and what 221 00:11:05.559 --> 00:11:08.000 people don't realize if you're paying them and your lawyers. 222 00:11:08.039 --> 00:11:10.080 So say, for example, he split the cost of a 223 00:11:10.200 --> 00:11:13.360 mediator and they're an arbitrator. It's a thousand dollars an hour, 224 00:11:13.480 --> 00:11:16.840 so you're paying in an eight hour day. If it's 225 00:11:16.879 --> 00:11:19.799 not more, you're already paying four thousand dollars. You're paying 226 00:11:19.799 --> 00:11:23.000 the lawyer too, so you're probably paying six to ten 227 00:11:23.039 --> 00:11:27.039 thousand dollars a day for an arbitration that could go 228 00:11:27.159 --> 00:11:29.399 for a week or two. So I mean, I think 229 00:11:29.480 --> 00:11:31.799 we really people really don't back to that inn when 230 00:11:31.799 --> 00:11:36.360 they have these arbitration process and needs, so make sure 231 00:11:36.399 --> 00:11:39.840 that you do. I also recommend that in any agreement 232 00:11:40.360 --> 00:11:42.519 you consider whether or not even want of an attorney 233 00:11:42.559 --> 00:11:45.279 speaks provision that can you have put a fight in it. 234 00:11:46.039 --> 00:11:48.159 People are a lot less likely to see if they 235 00:11:48.159 --> 00:11:50.919 know if they lose, you can turn a loss into 236 00:11:50.919 --> 00:11:54.320 a win. Essential so they can say, okay, well you 237 00:11:54.399 --> 00:11:56.639 want four or five thousand dollars from you, but my 238 00:11:56.759 --> 00:12:00.399 legal piece are thirty five thousand dollars, so you're going 239 00:12:00.480 --> 00:12:04.000 to be writing me a check. That provision is written 240 00:12:04.000 --> 00:12:06.960 correctly in these agreements. I have seen it put off 241 00:12:07.000 --> 00:12:10.279 and stop a lot of litigation because their attorney any 242 00:12:10.279 --> 00:12:12.159 good attorneys and then tell them means say, look, I'll 243 00:12:12.159 --> 00:12:15.000 do my best, but no attorney worker's solve that's going 244 00:12:15.080 --> 00:12:15.919 to guarantee a win. 245 00:12:16.360 --> 00:12:17.440 And when they see. 246 00:12:17.200 --> 00:12:20.519 Those, you know, they look at them and go, oh, okay, 247 00:12:20.559 --> 00:12:23.720 there's the cost of the arbitration. I do also recommend 248 00:12:23.720 --> 00:12:27.519 that it's California has to be eligible for legal peace 249 00:12:27.600 --> 00:12:30.720 and contracts in real estate, you have to go to 250 00:12:30.799 --> 00:12:34.120 meet mediation first. I do recommend that you put those 251 00:12:34.159 --> 00:12:36.559 in because you may be able to stop the problem 252 00:12:36.840 --> 00:12:40.039 suit early after it starts, and then by going to mediation. 253 00:12:40.799 --> 00:12:44.000 When you do that, it's much more likely it's going 254 00:12:44.039 --> 00:12:46.159 to resolve because the mediator will sort of give you 255 00:12:46.399 --> 00:12:49.440 back to life and say, this is what you're looking at, 256 00:12:49.559 --> 00:12:53.679 this is what's likely going to happen, those kinds of things, 257 00:12:53.960 --> 00:12:56.679 and if you look at those, I think you're very 258 00:12:56.919 --> 00:13:01.919 likely going to you know, those are provisions that I 259 00:13:01.919 --> 00:13:04.759 would look at. But stopping a problem before it starts, 260 00:13:05.000 --> 00:13:11.000 doing a little preventative work, Yeah, you have to assume 261 00:13:12.120 --> 00:13:15.879 that at some point in your business career you're going 262 00:13:15.960 --> 00:13:18.279 to get extorted or someone's going to threaten to sue 263 00:13:18.360 --> 00:13:19.480 you or things like that. 264 00:13:22.000 --> 00:13:24.919 So you should prepare right now and say, Okay, you know, 265 00:13:25.600 --> 00:13:26.519 well go ahead. 266 00:13:26.279 --> 00:13:28.360 I have good insurance. You know, you wouldn't tell them 267 00:13:28.399 --> 00:13:30.360 to go ahead, but I know I always have a 268 00:13:30.399 --> 00:13:33.240 big feeling up on Wood that we have good insurance. 269 00:13:33.320 --> 00:13:35.799 I'm not inviting lawsuits, but I mean at some. 270 00:13:35.840 --> 00:13:39.000 Point, you know there are people out that will take 271 00:13:39.000 --> 00:13:43.600 advantage and exploit to it they can, and it's if 272 00:13:43.639 --> 00:13:45.639 they know you're a great of being sued, they'll push that. 273 00:13:46.720 --> 00:13:48.799 And so I think it's a business owner or a 274 00:13:48.799 --> 00:13:51.919 business partner or how whatever your relationship is, if you 275 00:13:52.000 --> 00:13:54.000 make sure that you have those things in place, like 276 00:13:54.080 --> 00:13:57.159 your agreements and that there's some bite in between them, 277 00:13:57.200 --> 00:14:01.399 make me win. Make sure the documented with customers to 278 00:14:01.399 --> 00:14:04.759 you and notes. Make sure it's also your policy, Like 279 00:14:04.919 --> 00:14:08.440 if the client is calling a lot, or customers calling 280 00:14:08.480 --> 00:14:12.360 a lot, or customers behaving you radically, or a customer 281 00:14:12.559 --> 00:14:17.000 is you know, a key one is

that they're starting 282 00:14:17.080 --> 00:14:20.840 to see other people. Yeah, that that tells you that 283 00:14:20.879 --> 00:14:23.960 their litigious or that they build the world owes them 284 00:14:24.000 --> 00:14:26.519 something that they make a good problematic. So if they're 285 00:14:26.519 --> 00:14:30.480 seeing people like that. Another one is if there's there 286 00:14:30.679 --> 00:14:33.120 they work with someone in your profession, and this happens 287 00:14:33.159 --> 00:14:35.120 a lot, they weren't happy with the previous lawyer or 288 00:14:35.159 --> 00:14:35.639 someone else. 289 00:14:35.919 --> 00:14:37.080 But if they're looking to go. 290 00:14:37.000 --> 00:14:41.360 After they're seeing the previous question, that's probably someone who's 291 00:14:41.440 --> 00:14:45.399 going to call the problem. I mean likely, not always, 292 00:14:45.679 --> 00:14:49.960 but it does indicate there's a vindictive person that something. 293 00:14:50.480 --> 00:14:53.519 So I mean, give yourself a favor on things. You're 294 00:14:53.559 --> 00:14:56.840 better off getting a negative review. We've we've unfortunately had 295 00:14:56.879 --> 00:14:58.840 a few of those, but I feel much better about 296 00:14:58.879 --> 00:15:01.600 getting those negative view used by a client I fired 297 00:15:01.960 --> 00:15:04.360 or someone I don't think this is a good bit 298 00:15:04.840 --> 00:15:07.200 and hearing it for a few minutes and then yelling 299 00:15:07.679 --> 00:15:10.519 and then documenting either in my notes, which you should, 300 00:15:11.080 --> 00:15:13.679 or sending them a letter. You know those things saying 301 00:15:13.720 --> 00:15:15.320 you know you said this to me this, well, I 302 00:15:15.440 --> 00:15:18.120 understand you're up said you're far better off having a 303 00:15:18.200 --> 00:15:21.159 free bad reviews or you know, people sing it to 304 00:15:21.200 --> 00:15:23.279 be nasty things and it will happen. We know how 305 00:15:23.320 --> 00:15:23.759 this goes. 306 00:15:23.879 --> 00:15:26.399 You know, people aren't happy. They'll write about with you 307 00:15:26.559 --> 00:15:28.000 and it's it's not fun. 308 00:15:28.200 --> 00:15:30.399 But I think people these days kind of realize that 309 00:15:30.679 --> 00:15:32.360 you know how the game works, and it is a 310 00:15:32.440 --> 00:15:35.879 game for some people. You know. I talked to an 311 00:15:35.960 --> 00:15:38.039 agency one time and they said that your story is 312 00:15:38.120 --> 00:15:42.519 constantly about people story the services saying do this for me, 313 00:15:43.360 --> 00:15:45.799 I'll write too bad with you. You know, it's like 314 00:15:46.080 --> 00:15:48.399 it never ends. You know, they want something just like 315 00:15:48.559 --> 00:15:51.000 getting free food for life or whatever it is, you know, 316 00:15:51.080 --> 00:15:53.039 three days a week or whatever they're doing at your 317 00:15:53.080 --> 00:15:56.799

restaurant because they just want to. They don't care. They 318 00:15:56.879 --> 00:15:59.279 have a shame, you know, they don't see this stealing, 319 00:15:59.399 --> 00:16:03.639 even though it is. You need to consider those things, 320 00:16:03.840 --> 00:16:08.279 but I think most business understand that. So I think 321 00:16:08.360 --> 00:16:11.399 you need to prepare for those right away, and you're 322 00:16:11.440 --> 00:16:14.600 doing yourself a favor I think by planning ahead, and 323 00:16:14.679 --> 00:16:18.519 that needs to be part of your business plan to 324 00:16:18.639 --> 00:16:22.360 have something. I wouldn't wait around for some things to 325 00:16:22.480 --> 00:16:24.720 happen or hope if someone does the right thing. That's 326 00:16:24.799 --> 00:16:28.120 usually not unless you know the person really really well. 327 00:16:29.039 --> 00:16:35.600 That's usually not. That's usually not the way. And again, 328 00:16:35.639 --> 00:16:39.000 there are people exploiting take advantage, not everybody, not everybody. 329 00:16:39.080 --> 00:16:41.039 I like to think there's more good than bad people 330 00:16:41.080 --> 00:16:42.399 in the world. I don't know if that's true. 331 00:16:44.799 --> 00:16:47.440 You know, you mentioned something really a good point when 332 00:16:47.480 --> 00:16:50.639 you were speaking. You had mentioned about, you know, how 333 00:16:50.720 --> 00:16:52.799 they are scammers out there and that you go on 334 00:16:52.919 --> 00:16:55.720 a lot of these you know, social platforms, and I 335 00:16:55.840 --> 00:17:01.080 have known several people who have gotten fake allegations you 336 00:17:01.159 --> 00:17:04.759 know where you know where you know that you've you've 337 00:17:04.799 --> 00:17:06.960 broken the law and you've done this and you haven't 338 00:17:07.000 --> 00:17:09.559 complied to this, and you know you need to send 339 00:17:09.680 --> 00:17:12.200 us x amount of dollars or you know, we're going 340 00:17:12.279 --> 00:17:16.440 to you know, pursue this and da da da da, 341 00:17:16.920 --> 00:17:19.000 and they make it they make it sound like they 342 00:17:19.079 --> 00:17:21.720 did something wrong when they actually didn't do anything wrong, 343 00:17:21.839 --> 00:17:26.000 like a copy I've seen people talk about copyright infringements 344 00:17:26.000 --> 00:17:29.839 where they didn't copyright but the person you know, claims 345 00:17:29.880 --> 00:17:33.720 that they copyrighted their their image or you know, or 346 00:17:34.000 --> 00:17:37.279 or something or another and they actually didn't, you know, 347 00:17:37.519 --> 00:17:40.920 but the person got so overwhelmed that they they sent 348 00:17:41.000 --> 00:17:43.279 the money out to the person. Like how do you 349 00:17:43.440 --> 00:17:46.839 know the red flags of what is actually a true 350 00:17:49.200 --> 00:17:52.119 a true claim? And someone that is trying to. 351 00:17:52.240 --> 00:17:54.559 Scam you

on the internet, Well, there are a lot 352 00:17:54.599 --> 00:17:57.880 of scams. It's it's like the Nigerian Prince scam. It's 353 00:17:58.000 --> 00:18:00.480 just a different one. They have one that's I don't know. 354 00:18:00.599 --> 00:18:02.920 I'm on a bot for one, but someone keeps calling 355 00:18:02.960 --> 00:18:10.519 and saying, we're getting in the junction beginnistle. I don't know. 356 00:18:10.720 --> 00:18:13.880 If I don't know, obviously that's illegal and it's it's 357 00:18:13.960 --> 00:18:16.000 a it's not even to collect the debt. 358 00:18:16.079 --> 00:18:17.960 It's just some scam and I happen to be on 359 00:18:18.039 --> 00:18:18.440 their list. 360 00:18:18.480 --> 00:18:21.200 And you maybe see the recent one is there's these 361 00:18:21.319 --> 00:18:24.319 bots that keep calling everybody's phone and we block them 362 00:18:24.440 --> 00:18:26.240 and then they like and I'm like, is everybody else 363 00:18:26.279 --> 00:18:29.160 getting like yeah, we're getting into So it's the newest 364 00:18:29.240 --> 00:18:34.200 marketing one, you know. I think anytime someone sends you 365 00:18:34.319 --> 00:18:36.880 a letter like that, if one depends if it's coming 366 00:18:36.920 --> 00:18:39.400 from a lawyer or not too, I would probably as 367 00:18:39.440 --> 00:18:41.759 a lawyer to need some du diligence and find out 368 00:18:43.279 --> 00:18:46.759 what kind of firm is this That a firm that's 369 00:18:46.839 --> 00:18:49.559 you know, they're doing a lot of slipping falls or 370 00:18:49.640 --> 00:18:51.599 they you know there's some firms that are doing those. 371 00:18:53.039 --> 00:18:54.519 Yeah, the fact that it comes. 372 00:18:54.359 --> 00:18:56.720 From a lawyer doesn't even mean that, So I mean 373 00:18:56.759 --> 00:19:00.799 I would probably ask for group some of these though, 374 00:19:01.119 --> 00:19:04.039 they're so general that you kind of almost know you 375 00:19:04.119 --> 00:19:06.960 know that they're not you know, we get ones where 376 00:19:08.039 --> 00:19:11.839 please prepare a commercial needs agreement and send us your retainer. 377 00:19:12.000 --> 00:19:14.079 And it's and the and the the dispute is some 378 00:19:14.240 --> 00:19:17.200 absurdly high dispute because they want to get your attention 379 00:19:17.359 --> 00:19:20.440 with the numbers. I don't respond to us at all, right, 380 00:19:20.839 --> 00:19:22.920 And it's you know, they have some kind of name 381 00:19:23.119 --> 00:19:26.359 or some kind of website, but there's really nothing behind it. 382 00:19:26.559 --> 00:19:28.960 And you know, you look and there's no business. So 383 00:19:29.200 --> 00:19:31.680 I mean, I think doing a little due diligence to check, 384 00:19:33.039 --> 00:19:35.720 you know, whether the event took place, and it's it's 385 00:19:35.799 --> 00:19:38.279 sometimes it's hard not to panic. That's what they're trying 386 00:19:38.359 --> 00:19:41.039 to do. They're trying to get your panic button and 387 00:19:41.160 --> 00:19:43.359 to exploit that. And if they can get you to panic, 388 00:19:43.559 --> 00:19:45.759 you know, then they figure they may have or they 389 00:19:45.799 --> 00:19:48.200 can get they can tap into that beer. You know 390 00:19:48.319 --> 00:19:51.920 that that's makes it a lot easier than to manipulate 391 00:19:52.039 --> 00:19:54.640 you in that situation to get a free dollars. But 392 00:19:55.160 --> 00:19:58.079 you know, these are the very same scams that psychics 393 00:19:58.200 --> 00:20:01.119 use them again, which, by the way, my personal opinion, 394 00:20:01.160 --> 00:20:04.319 should only be used for entertainment. People buil differently, but 395 00:20:04.960 --> 00:20:08.000 you know these are these you know, the fortune tellers scam, 396 00:20:08.319 --> 00:20:12.000 the romance scam, the romance fraud. You know there's these 397 00:20:12.039 --> 00:20:14.680 are the same type of thing, and that's that's what 398 00:20:14.759 --> 00:20:17.640 they're exploiting. So you have to think about it. If 399 00:20:17.640 --> 00:20:20.039 they're making me panic, we need to think about one. 400 00:20:20.200 --> 00:20:23.079 Try not to think about why you're panicking. Are they 401 00:20:23.200 --> 00:20:25.440 just saying they told try to get a reaction at you, 402 00:20:25.519 --> 00:20:28.279 because that's what they're targeting. They're not targeting backs, they're 403 00:20:28.359 --> 00:20:31.559 targeting your emotion. And these are there's a gear to them. 404 00:20:31.559 --> 00:20:33.640 And don't feel bad if we even if you did 405 00:20:33.720 --> 00:20:36.160 fall for don't feel badly. I mean some of these 406 00:20:36.240 --> 00:20:39.279 people are very sophisticated and very smart. You know they're 407 00:20:40.000 --> 00:20:42.519 they're they're hard to figure, they're hard to protect someone. 408 00:20:42.960 --> 00:20:45.640 So it's not always you know that this is how 409 00:20:45.680 --> 00:20:47.759 they're making a living. You and I are going to 410 00:20:47.839 --> 00:20:51.680 work every day and they're up there. That's what they're doing. 411 00:20:52.000 --> 00:20:55.720 So it's but I would take a look at it 412 00:20:55.799 --> 00:20:58.400 decent due diligence. If we know someone it can it's 413 00:20:58.440 --> 00:21:00.240 worth taking a look at it. You know, you can 414 00:21:00.400 --> 00:21:03.160 report them too. You know, there are the police and 415 00:21:03.200 --> 00:21:08.279 other authorities, and there are also online I would check, 416 00:21:08.279 --> 00:21:10.079 you know, there are some I came from the top 417 00:21:10.079 --> 00:21:12.839 of my head. There are some organizations that put these 418 00:21:12.880 --> 00:21:14.839 together and say, oh yeah, there's a bunch of scams 419 00:21:14.920 --> 00:21:17.079 coming from this. This is what it's going to look like. 420 00:21:17.319 --> 00:21:20.039 So there are resources to help you.

You have to 421 00:21:20.079 --> 00:21:22.000 put in a little new diligence. But the good thing 422 00:21:22.119 --> 00:21:24.119 is they'll sort of leave me alone after that, you 423 00:21:24.200 --> 00:21:27.359 know it is you know, after that they once they 424 00:21:27.440 --> 00:21:29.960 realize you're not an easy target, they usually go away. 425 00:21:30.079 --> 00:21:33.400 Unless it's just so you computerized system and you can say, yeah, 426 00:21:33.440 --> 00:21:36.000 you've emailed me before was a scam, then it's a 427 00:21:36.079 --> 00:21:39.119 scam now, and you know, or you can read confrontational 428 00:21:39.200 --> 00:21:41.799 which I've tried and work, yeah, this is a scam. 429 00:21:42.480 --> 00:21:46.359 Stop going stop emailing me. You know this is not 430 00:21:46.519 --> 00:21:49.240 true at all of those kinds of things. So if 431 00:21:49.319 --> 00:21:53.079 you if you confront those but if you're reacting emotionally, 432 00:21:53.240 --> 00:21:56.519 it's usually just deanecking. It's usually a good idea to 433 00:21:56.680 --> 00:21:59.559 think about why that happens. I know some very right 434 00:21:59.640 --> 00:22:03.960 people falling with that scamp's extremely sold it is. Unfortunately, 435 00:22:04.039 --> 00:22:06.640 and these people know what they're doing. I mean they 436 00:22:06.720 --> 00:22:10.400 are some of them are very smart, very sophisticated, and 437 00:22:10.559 --> 00:22:12.559 they you know, they don't bear it, you know, so 438 00:22:12.680 --> 00:22:16.480 that they're convincing because they whatever they're saying, it's not 439 00:22:16.599 --> 00:22:18.599 that they believe it or care if they believe it, 440 00:22:18.759 --> 00:22:21.640 you know, but it's it's but if you're seeing scamps 441 00:22:21.720 --> 00:22:25.400 like that, you know, do some duke diligence sleep on it? Rarely? 442 00:22:26.319 --> 00:22:29.079 Is there a thing? I had a client of mine 443 00:22:29.079 --> 00:22:31.640 and a friend of mine too, that said she had 444 00:22:31.680 --> 00:22:34.559 a call, got a call that they had to send money. 445 00:22:34.599 --> 00:22:36.799 And it was like Mom, Mom, I'm in jail, and 446 00:22:37.279 --> 00:22:37.640 help me. 447 00:22:37.799 --> 00:22:40.240 Mom, and momy, you know, come get me. And this 448 00:22:40.319 --> 00:22:43.039 is to their adult son. And she said, and she 449 00:22:43.160 --> 00:22:45.400 said they had his voice. They was his voice. 450 00:22:45.440 --> 00:22:47.240 She's like, it was his voice, and she said there 451 00:22:47.279 --> 00:22:48.759 and she but she could tell she knew it was 452 00:22:48.799 --> 00:22:53.359 a scamp. She said, when's your birthday? And just sat 453 00:22:53.440 --> 00:22:56.119 there no answer at all. So she hung up the phone. 454 00:22:56.680 --> 00:22:59.680 So that's how she kind of unmasked that. But right, 455 00:23:00.519 --> 00:23:02.319 you know, they do a lot of these things. And 456 00:23:02.599 --> 00:23:04.759 I know people call me and say that I was 457 00:23:04.839 --> 00:23:08.039 supposed to send money because I thought my son was 458 00:23:08.079 --> 00:23:10.480 in jail, my child was in jail, or my child 459 00:23:11.240 --> 00:23:13.319 was abducted or needed to get out of the country 460 00:23:13.400 --> 00:23:16.279 or needed funds immediately, And you know, I mean that's 461 00:23:16.319 --> 00:23:18.519 a legitimate thing. If you're in a jam, you are 462 00:23:18.640 --> 00:23:20.799 going to call someone who like your parents, like a 463 00:23:20.880 --> 00:23:24.119 close friend and someone you know, he just would help 464 00:23:24.200 --> 00:23:26.519 you and so that you know, that's why it was 465 00:23:26.599 --> 00:23:32.160 so effective. But yeah, it's it's it's a continuing problem. 466 00:23:32.720 --> 00:23:34.480 I think you just have to be alert to it, 467 00:23:34.680 --> 00:23:39.359 like what you're saying, and make sure that you're you know, 468 00:23:39.960 --> 00:23:42.720 just be aware that it's a potential problem. And when 469 00:23:42.799 --> 00:23:45.160 you send these, you know, it's you know, asked for 470 00:23:45.200 --> 00:23:48.640 a photo or something like that or some kind of something. 471 00:23:48.799 --> 00:23:53.200 Right, you know, that actually happened to my mother. My 472 00:23:53.359 --> 00:23:57.599 mother actually got a call. They knew my my son's name. 473 00:23:58.279 --> 00:24:00.920 They may believe that he would is in trouble, he 474 00:24:01.119 --> 00:24:04.400 needed money right away. He was Uh, something happened to him, 475 00:24:04.720 --> 00:24:07.400 and she called up you know, she she hung up 476 00:24:07.400 --> 00:24:09.160 the phone with them, but she called up me in 477 00:24:09.279 --> 00:24:11.960 a panic, and she asked me if he was okay, 478 00:24:12.279 --> 00:24:15.640 and uh, but they knew all all my son's information 479 00:24:16.000 --> 00:24:19.119 and they knew too. They knew that she was the grandmother, 480 00:24:19.319 --> 00:24:22.039 and they they were able to trigger that and they, 481 00:24:22.480 --> 00:24:24.559 like you said, they got to her pain points, but 482 00:24:24.799 --> 00:24:27.319 she was smart enough not to fall for it because 483 00:24:27.319 --> 00:24:32.240 they were looking for money. And yeah, so yeah, it happens. 484 00:24:33.279 --> 00:24:35.880 Yeah, well they do. They they tried to incite panic 485 00:24:36.039 --> 00:24:37.920 and they'll get it as much as they can from me. 486 00:24:38.000 --> 00:24:39.759 And it wouldn't have been the end of it. They 487 00:24:39.799 --> 00:24:44.119 would have asked me, would have asked, you know, it 488 00:24:44.160 --> 00:24:48.279 would it would have been more in each line right now. 489 00:24:48.480 --> 00:24:51.400 You know a lot of people think it won't happen 490 00:24:51.440 --> 00:24:54.160 to me. They have that mindset, you know. But why 491 00:24:54.279 --> 00:24:58.839 do smart

business owners still end up in avoidable legal battles? 492 00:24:58.920 --> 00:25:02.400 Like is it due to confidence or poor contracts or 493 00:25:02.680 --> 00:25:06.160 you know, handshake agreements, or is it hiring people too quickly? 494 00:25:07.640 --> 00:25:11.240 I think one is money. Uh two, when you run 495 00:25:11.319 --> 00:25:14.279 a business, it's almost impossible to keep tractor of anything 496 00:25:14.319 --> 00:25:15.240 at any given time. 497 00:25:15.720 --> 00:25:17.039 I've had that very far. 498 00:25:17.160 --> 00:25:20.960 Smart people open scan by employees and the people and like, 499 00:25:21.119 --> 00:25:21.960 didn't we see this thing? 500 00:25:22.039 --> 00:25:24.240 Said no, I was busy. I was actually working. 501 00:25:24.440 --> 00:25:26.799 You know. It's if I'm in the courtroom. 502 00:25:26.519 --> 00:25:30.559 Deposition, I don't know what's going on and right looking 503 00:25:30.680 --> 00:25:31.920 to exploit that is. 504 00:25:32.000 --> 00:25:33.880 Going to do that. You know it's going to know 505 00:25:34.880 --> 00:25:38.240 you know that, you know, so you can't you know, 506 00:25:38.319 --> 00:25:40.440 and I've had the clients who have been stolen from 507 00:25:40.640 --> 00:25:43.039 and I work both sides of these, and you know 508 00:25:43.240 --> 00:25:46.880 it's when people are people are not in the business 509 00:25:46.960 --> 00:25:49.759 that you can't run a business sitting on your employe 510 00:25:50.559 --> 00:25:52.880 yes or a vendor you know, or worried about it. 511 00:25:52.960 --> 00:25:55.119 But you can look for the signs and some of them, 512 00:25:55.279 --> 00:25:57.720 you know, they'll they'll go to extreme lengths to hide it, 513 00:25:58.400 --> 00:26:01.880 so you don't know, which is why you have insurance. 514 00:26:02.519 --> 00:26:05.519 But you can if you see indicators that there's a problem. 515 00:26:06.599 --> 00:26:09.640 My my suggestion is to look into it or be 516 00:26:09.759 --> 00:26:12.039 aware of it and decide how you want to take 517 00:26:12.079 --> 00:26:14.680 that ride. You know, some are you know you're going 518 00:26:14.759 --> 00:26:17.119 to have to be okay, you know, let's see about this. 519 00:26:17.440 --> 00:26:19.920 But if you're seeing the problems, make you know, make 520 00:26:19.960 --> 00:26:22.759 a list or a note to the bile. Something may 521 00:26:22.880 --> 00:26:25.359 not even be a reprimanded something with a client, but 522 00:26:26.400 --> 00:26:28.279 but if it starts to become a problem, you're going 523 00:26:28.319 --> 00:26:29.839 to need to put it in rite and protect your 524 00:26:30.119 --> 00:26:34.119 protect your business. They will be called several times. We've 525 00:26:34.200 --> 00:26:37.359 done this, You've done this. You know, you've called it 526 00:26:37.440 --> 00:26:40.559 all hours. You're expecting it to drop everything. Oh, you know, 527 00:26:40.880 --> 00:26:43.319 that's not the way this works. You know, there are 528 00:26:43.480 --> 00:26:47.440 customers and clients who will be in the reasonable. They 529 00:26:47.519 --> 00:26:51.160 will yeah, you know, they'll they'll try anything they can, 530 00:26:51.759 --> 00:26:55.000 you know, to get some extra money or whatever they're doing. 531 00:26:56.079 --> 00:26:59.480 And so but you know, it doesn't mean you're health 532 00:26:59.799 --> 00:27:01.839 you know, it's kind of like they're their new best friend. 533 00:27:01.880 --> 00:27:04.480 They are problems. So they're gonna call the time and 534 00:27:04.680 --> 00:27:06.640 they'll exploit it or whatever it is. And then they 535 00:27:06.680 --> 00:27:10.079 don't understand why they're going to have to be They're 536 00:27:10.160 --> 00:27:13.160 extremely and I'm not saying it's being needy, I think 537 00:27:13.319 --> 00:27:15.519 is a very negative connotation, but a lot of these 538 00:27:15.599 --> 00:27:20.720 people are. You know, they will exploit that. They'll expect 539 00:27:20.759 --> 00:27:23.200 me essentially be on call for them, you know, like 540 00:27:23.440 --> 00:27:25.839 their own private lawyer. And that's not really the way 541 00:27:26.200 --> 00:27:28.799 it works. Right. We might take a lawyer and it's 542 00:27:28.880 --> 00:27:31.640 business person. But I think we need to be aware 543 00:27:31.640 --> 00:27:33.839 of those scams and where they exist, and if you're 544 00:27:33.880 --> 00:27:37.440 seeing red flags, don't ignore them. I think that's one 545 00:27:37.480 --> 00:27:40.599 of the worst mistakes you can make is they ignore 546 00:27:40.680 --> 00:27:43.640 the red flags. And most of them, say, most instances 547 00:27:43.720 --> 00:27:48.680 where someone's gone scammed or taken advantage of rarely is 548 00:27:48.759 --> 00:27:53.359 that they didn't see it coming right. But usually what 549 00:27:53.519 --> 00:27:55.960 it is is they like, I saw the signs, and 550 00:27:56.039 --> 00:27:59.759 you know, in some cases the signs, you know it. 551 00:27:59.839 --> 00:28:02.559 Maybe it isn't a sign, right, you know, maybe you 552 00:28:02.680 --> 00:28:04.599 really did have a difficult time at home or how 553 00:28:04.680 --> 00:28:07.319 to think any situation, going through a tough time or whatever. 554 00:28:07.720 --> 00:28:12.599 There are instances where there are perfectly legitimate reasons, but 555 00:28:12.799 --> 00:28:15.599 there are other instances where if things are missing and 556 00:28:15.720 --> 00:28:19.000 work's not getting done, or you know, the client's always 557 00:28:19.039 --> 00:28:21.839 got some song and dance so they've changed their story. 558 00:28:22.079 --> 00:28:24.640 You know there are signs. If you're seeing those signs, 559 00:28:25.359 --> 00:28:27.599 I would make a note in their employee file or 560 00:28:27.799 --> 00:28:31.279 where people can't find you either you can access it 561 00:28:31.680 --> 00:28:34.559 or make a

note in the file. Make sure they's 562 00:28:34.599 --> 00:28:38.480 safe correctly that you know, if you're seeing indicators like 563 00:28:38.559 --> 00:28:41.880 the person that's angry, you know it's saying they're angry, 564 00:28:42.119 --> 00:28:45.319 be careful about that because they'll turn it on you 565 00:28:45.480 --> 00:28:48.839 pretty quickly. Right, you don't get them what you want 566 00:28:49.200 --> 00:28:52.480 you know, it's you know, if this person is suit 567 00:28:52.559 --> 00:28:55.519 other people or threatens to sue other people, that's usually 568 00:28:55.559 --> 00:28:59.680 a red flag. It's one thing to say my old 569 00:28:59.720 --> 00:29:02.039 boss hit on me and I could have sued them, 570 00:29:02.079 --> 00:29:04.559 but I didn't want to just moved on that. I'm 571 00:29:04.599 --> 00:29:07.279 not talking about that I'm talking about and you know 572 00:29:07.519 --> 00:29:10.240 that may be the case. I'm not saying, but there 573 00:29:10.279 --> 00:29:12.319 are other people saying, yeah, I could have. I I'm 574 00:29:12.319 --> 00:29:14.279 gonna sue this person. Now they're going to see you 575 00:29:14.319 --> 00:29:16.240 know that these people who are going to do that 576 00:29:16.440 --> 00:29:18.759 or maybe I'm not saying it is or isn't true, 577 00:29:18.960 --> 00:29:22.960 but there may be other issues going on there and 578 00:29:23.119 --> 00:29:26.480 one is feeling entitled or whatever it is. So I 579 00:29:26.519 --> 00:29:29.519 would be careful about that. If if you have a 580 00:29:29.640 --> 00:29:34.559 particularly relgigious client or employee, you may have a problem 581 00:29:34.640 --> 00:29:37.720 later because you can part ways or that you don't 582 00:29:37.759 --> 00:29:40.000 agree with what they're doing and you have to recommend 583 00:29:40.039 --> 00:29:43.599 them that those are people who are particularly sensitive to 584 00:29:43.720 --> 00:29:47.920 criticism and don't take it well, and we'll turn it 585 00:29:48.039 --> 00:29:51.000 on you. So if you're seeing the sometimes you don't 586 00:29:51.039 --> 00:29:53.720 always know. I mean, you know, you don't know much 587 00:29:53.759 --> 00:29:55.720 about a person when you hire them or start doing 588 00:29:55.839 --> 00:29:58.319 business with them, and it wouldn't be very appropriate to ask. 589 00:29:58.400 --> 00:30:00.920 But if you're seeing it some time, you know, if 590 00:30:00.960 --> 00:30:02.920 you found out later, make a note of that. And 591 00:30:03.279 --> 00:30:05.799 sometimes what I do is like a check up list, 592 00:30:05.960 --> 00:30:07.960 and you write down all the things that are issues. 593 00:30:08.640 --> 00:30:10.960 Yeah, and sometimes you'll be surprised how. 594 00:30:10.960 --> 00:30:14.160 Length how long they are, because it's usual when people 595 00:30:14.200 --> 00:30:16.640 are doing these it's like taking another bite, but they're 596 00:30:16.680 --> 00:30:19.480 not doing

it all at once, you know, yeah, you know, 597 00:30:19.759 --> 00:30:22.519 and I guarantee you they've done it to other So 598 00:30:23.079 --> 00:30:25.480 I would be watching for those signs. But if you have, 599 00:30:26.200 --> 00:30:28.799 you know it lists as long as your forearm or 600 00:30:28.920 --> 00:30:32.680 problems with work of employ your customer, you might might 601 00:30:32.720 --> 00:30:35.880 be turned part ways because this it's not going to 602 00:30:36.039 --> 00:30:39.599 end well, right, it's not. And you know you could 603 00:30:39.680 --> 00:30:41.759 get sued or get a plane or things like that. 604 00:30:42.079 --> 00:30:43.680 And you know it's. 605 00:30:45.319 --> 00:30:48.240 This day and age, every almost everybody gets on now. 606 00:30:48.359 --> 00:30:50.640 I mean it'd be particularly in California and New York, 607 00:30:50.759 --> 00:30:53.480 so this is a very common thing, but I would 608 00:30:53.559 --> 00:30:55.200 be careful about that. 609 00:30:58.079 --> 00:31:01.079 Now, if if someone is building, we're scaling a business 610 00:31:01.160 --> 00:31:03.880 right now, what are the three legal protections they should 611 00:31:03.920 --> 00:31:05.680 have in place immediately? 612 00:31:06.599 --> 00:31:12.000 Three legal protections. Insurance, I think you need to have 613 00:31:12.200 --> 00:31:14.960 strong written agreements. You know, we depend on whoether you're 614 00:31:15.039 --> 00:31:21.359 involved with, and I would say probably a good working 615 00:31:21.480 --> 00:31:23.680 knowledge of the law in your area, or some or 616 00:31:23.799 --> 00:31:25.960 resources you can contact. You know, it would be a 617 00:31:26.039 --> 00:31:30.559 look insurance broker or you know, if it's there intact, 618 00:31:30.960 --> 00:31:34.240 you need to have a strong set of resources to 619 00:31:34.480 --> 00:31:38.160 contact them, you know, and to make sure that you 620 00:31:38.359 --> 00:31:43.279 have to make sure you have backed up another resources 621 00:31:43.319 --> 00:31:46.440 because no one really did for the law. Yeah, so 622 00:31:46.880 --> 00:31:47.799 I make sure there. 623 00:31:49.480 --> 00:31:51.839 Now, what do people you know, like, where do people 624 00:31:51.880 --> 00:31:55.359 cut corners that that ends up crossing them? You know 625 00:31:55.559 --> 00:31:56.480 ten x later. 626 00:31:57.880 --> 00:31:59.319 Chief insurance. 627 00:32:00.960 --> 00:32:04.599 Our insurance with a company that's not established because I've 628 00:32:04.640 --> 00:32:06.880 told them before I've had this where insurance companies have 629 00:32:07.000 --> 00:32:10.640 gone out of business. Right, So if you have that 630 00:32:10.960 --> 00:32:16.200 you have a problem, I would say training or not 631 00:32:16.759 --> 00:32:20.400 making sure that you know, if there's a problem it's 632 00:32:20.480 --> 00:32:23.240 not being addressed, you know, because that that can come 633 00:32:23.319

--> 00:32:27.599 back to buy you the problem that's not usually it's 634 00:32:27.680 --> 00:32:28.839 not a one time problem. 635 00:32:29.680 --> 00:32:34.079 Yeah, humage of things like that. If you're having. 636 00:32:35.440 --> 00:32:39.079 If you're having a dispute, for example, with a with 637 00:32:39.240 --> 00:32:43.960 an employee, or a customer and our client, and they're not. 638 00:32:44.279 --> 00:32:47.880 It's not getting better, and there's an attitude problem. There 639 00:32:47.920 --> 00:32:50.640 are people if you let them. Some people appreciate the 640 00:32:50.720 --> 00:32:53.680 break and it's not a problem. Other people, I think 641 00:32:53.759 --> 00:32:57.480 we'll see it as okay, I'm getting that is the thing. 642 00:32:57.519 --> 00:32:58.920 By the way, if someone says, let me see what 643 00:32:58.960 --> 00:33:00.519 I can get away with being to get rid of 644 00:33:00.599 --> 00:33:04.839 that person right away, yes, that that is. It's amazing 645 00:33:04.960 --> 00:33:08.920 to me what people will say, Yeah that I literally 646 00:33:09.039 --> 00:33:11.000 had I've had an employee, so that I mean a 647 00:33:11.039 --> 00:33:12.920 couple of let me see what I can get away with. 648 00:33:13.000 --> 00:33:15.079 We don't do that here, just do it right, you know. 649 00:33:15.160 --> 00:33:17.960 But the mere fact that they're saying that it can 650 00:33:18.119 --> 00:33:21.880 be a figure speech. It is. Sometimes people say things like, 651 00:33:22.839 --> 00:33:27.200 you know, it wasn't really meant that way, but other 652 00:33:27.279 --> 00:33:30.240 people they do mean it. And so if you're seeing that, 653 00:33:31.440 --> 00:33:34.119 you need to be very clear to them. People don't 654 00:33:34.279 --> 00:33:39.319 change much. They don't if they have values, they've had 655 00:33:39.359 --> 00:33:41.359 them for a while and they probably just to keeping 656 00:33:41.480 --> 00:33:44.039 to themselves and looking to the next person to exploit. 657 00:33:45.519 --> 00:33:50.000 Doesn't changing the stripes. So sometimes people can't make some directions. 658 00:33:50.119 --> 00:33:54.119 But anybody and I have seen in a few situations 659 00:33:54.279 --> 00:33:58.519 some life changing events. But you know the Christmas Carol story, 660 00:33:58.720 --> 00:34:03.680 were screwed, She's everything different all the time. That rarely happens, right, 661 00:34:04.880 --> 00:34:07.519 I mean, I've seen people having a good life to 662 00:34:07.599 --> 00:34:10.440 a bad one, and I've seen people turn their lives 663 00:34:10.440 --> 00:34:12.800 sort of. I haven't seen that, but by margin, they 664 00:34:12.880 --> 00:34:14.880 have those kind of values. There's something you need to 665 00:34:14.960 --> 00:34:18.599 watch to be careful of because and you know, again, 666 00:34:19.280 --> 00:34:21.400 in fronting a person when they're doing that is not 667 00:34:21.440 --> 00:34:23.920 always the best

move. You probably should tell someone or 668 00:34:24.000 --> 00:34:26.519 documents and getting into it with them, you know, and 669 00:34:26.719 --> 00:34:30.800 be careful what you say because you get suit their templation. Right. 670 00:34:31.119 --> 00:34:33.519 We have a couple of clients that just anytime someone 671 00:34:33.599 --> 00:34:36.840 submentions anything about it and they want to sue, the 672 00:34:36.960 --> 00:34:39.840 answer is no. But it doesn't mean they won't find 673 00:34:39.880 --> 00:34:43.199 me a lawyer who's willing to do that. Right. Don't 674 00:34:43.320 --> 00:34:46.559 weaken your position by saying something out of anger or 675 00:34:46.639 --> 00:34:49.679 frustration they wish you had later that kind of thing. 676 00:34:50.639 --> 00:34:53.760 Right now, at what point does the situation move from 677 00:34:53.880 --> 00:34:56.159 fixable to you need representation? 678 00:34:58.159 --> 00:35:00.679 I think if you've had any demand and or a 679 00:35:00.840 --> 00:35:05.280 person is if you feel like someone's trying to set 680 00:35:05.360 --> 00:35:08.559 you up. They probably are to begin a demand letter 681 00:35:08.599 --> 00:35:11.280 of any time you certainly should be. But if there's 682 00:35:11.360 --> 00:35:15.559 a problem with the customer and employee, you know, it's 683 00:35:15.800 --> 00:35:20.679 probably worth having someone there to consult with, probably paying 684 00:35:20.880 --> 00:35:23.639 for their time to consult with them or things like that, 685 00:35:23.840 --> 00:35:28.039 because the central consequences aren't good and it's you know, 686 00:35:28.199 --> 00:35:30.280 you don't want to be getting served with the demand letter. 687 00:35:30.400 --> 00:35:32.519 You know, some don't even bother with the demand letter, 688 00:35:32.760 --> 00:35:37.519 just a pop suit. So I think it's probably worth 689 00:35:37.639 --> 00:35:40.199 talking over with the lawyer and decide what you want 690 00:35:40.280 --> 00:35:43.039 is some you know, you know, and obviously make sure 691 00:35:43.119 --> 00:35:45.119 they don't send out an email A C C. And 692 00:35:45.280 --> 00:35:47.440 I see that a lot, really CEC. I see see 693 00:35:47.599 --> 00:35:50.400 my lawyer is seeing like you just wave the attorney 694 00:35:50.440 --> 00:35:51.760 client privilege. You can't be that. 695 00:35:51.960 --> 00:35:55.079 That's a very common, but I would I would make 696 00:35:55.199 --> 00:35:56.440 sure that they're doing. 697 00:35:58.000 --> 00:36:01.199 That, they're following along with it, that they're you know, 698 00:36:02.400 --> 00:36:04.199 get get a lawyer involved, talk to them. 699 00:36:04.719 --> 00:36:06.519 It's a client decision in terms of that. 700 00:36:06.679 --> 00:36:08.800 They may not want a lawyer's name on it, right, 701 00:36:08.840 --> 00:36:10.519 And it's like, you know, tactically, do you want to 702 00:36:10.519 --> 00:36:12.320 side they want to take it there yet, because once 703 00:36:12.360 --> 00:36:14.880 a lawyer gets involved, it does set it up the tunnel. 704 00:36:15.760 --> 00:36:22.360 And you know, but I would make sure too in 705 00:36:22.440 --> 00:36:25.880 those situations when the client's angry or upset or stress 706 00:36:26.480 --> 00:36:29.800 there they understand your advice because sometimes I'm through your 707 00:36:29.840 --> 00:36:31.639 advice and say, oh, my lawyer told me this. 708 00:36:32.400 --> 00:36:34.400 No, that's not what I told. You know, it's a 709 00:36:34.440 --> 00:36:36.320 good idea in any business anyways. 710 00:36:36.400 --> 00:36:38.480 Right, So we talk today and you're going to go 711 00:36:38.599 --> 00:36:40.599 this route, and you know you're gonna let us knowlish 712 00:36:40.639 --> 00:36:43.000 any issue you did, mention that you're angry or that 713 00:36:43.079 --> 00:36:47.199 you're frustrated, and don't let that cause judgment kind of thing. 714 00:36:49.480 --> 00:36:54.599 I think those are important things to remember because when 715 00:36:54.639 --> 00:36:57.519 people are upset are going through difficult times, they don't 716 00:36:57.519 --> 00:37:01.639 know what show the best judgment right, And that can 717 00:37:01.760 --> 00:37:03.199 be for a number of things that you know, and 718 00:37:03.280 --> 00:37:05.440 there could be things going on their life, like I've known, 719 00:37:05.519 --> 00:37:08.679 great makes people do very weird things that people would 720 00:37:08.719 --> 00:37:11.280 not otherwise do. They're going through a divorce or break 721 00:37:11.400 --> 00:37:15.400 up of any kind, if they've had if they've lost 722 00:37:15.440 --> 00:37:17.400 a family member or friend or. 723 00:37:18.239 --> 00:37:22.320 By death or by parted ways that can make you know, 724 00:37:22.440 --> 00:37:24.039 make people going to like. 725 00:37:24.199 --> 00:37:30.960 Changing behave very very unlike they aren't gomingly, so I wouldn't. 726 00:37:31.239 --> 00:37:33.440 It doesn't mean in mental he I mean, I guess 727 00:37:33.559 --> 00:37:35.920 technically it might be considered a mental health crisis, but 728 00:37:36.119 --> 00:37:38.599 not the negative way. I mean, anybody would be reacting 729 00:37:38.719 --> 00:37:41.559 that way. It doesn't mean they're not saying it just 730 00:37:41.760 --> 00:37:46.199 means they're more they're going through some difficult periods of time. 731 00:37:46.440 --> 00:37:48.559 Things like that. I'll look back and go, I wish 732 00:37:48.559 --> 00:37:53.519 I haven't done that, but uh, there could be other 733 00:37:53.599 --> 00:37:56.039 reasons for it. But I would, as a business owner, 734 00:37:56.079 --> 00:37:59.119 and I would as an attorney say if a person's 735 00:37:59.159 --> 00:38:01.039 going through a different they may not like what you're 736 00:38:01.039 --> 00:38:04.559 going to tell them, but I think you need to say, look, 737 00:38:04.599 -->

00:38:06.679 I understand you're going through a difficult time right now, 738 00:38:06.840 --> 00:38:09.840 but you might want to make sure that you're really 739 00:38:09.960 --> 00:38:13.519 thought about this before you like, before you do what 740 00:38:13.679 --> 00:38:15.199 you're thinking about doing. 741 00:38:16.360 --> 00:38:16.519 Right. 742 00:38:16.800 --> 00:38:21.239 And I don't react emotionally because some of the worst decisions, 743 00:38:23.400 --> 00:38:27.519 the worst decisions you can made life decisions I can made, 744 00:38:27.719 --> 00:38:32.239 are when you're doing them emotionally. And you know we 745 00:38:32.360 --> 00:38:35.960 can undring the bell and people will do things. I mean, 746 00:38:36.000 --> 00:38:40.039 how many of us have had someone yell at us 747 00:38:40.159 --> 00:38:42.840 or say something really inappropriate and they come back there 748 00:38:42.840 --> 00:38:45.159 and say, hey, I'm sure sorry about that, Like, oh, 749 00:38:45.280 --> 00:38:48.760 you know, hey, screw you. You know character, you know, 750 00:38:48.840 --> 00:38:51.440 I'm sorry you're having a tough time, but you know 751 00:38:51.559 --> 00:38:54.440 that's not my problem, and you've already shown me who 752 00:38:54.480 --> 00:38:54.639 you are. 753 00:38:54.679 --> 00:38:55.719 I'm not usually like that. 754 00:38:55.840 --> 00:38:59.000 Well maybe you're not, but I've seen enough and you know, 755 00:38:59.639 --> 00:39:02.800 all it takes to end a relationship shorter long term 756 00:39:03.159 --> 00:39:06.199 it is to how someone do something and you just 757 00:39:06.280 --> 00:39:07.960 look and you know the person will never look at 758 00:39:08.000 --> 00:39:08.639 you the same way. 759 00:39:08.679 --> 00:39:08.960 I mean. 760 00:39:09.199 --> 00:39:12.079 So yeah, and I think a lot of situations but 761 00:39:12.239 --> 00:39:18.039 that can be avoided if if you maybe think first 762 00:39:18.320 --> 00:39:21.159 before you act, or maybe discuss it with the person, 763 00:39:21.400 --> 00:39:23.280 there might be a way to do that. You know, 764 00:39:23.400 --> 00:39:26.360 and think, in some cases it is what it is. 765 00:39:26.519 --> 00:39:30.199 You know, it really is right that it's exactly what 766 00:39:30.360 --> 00:39:33.079 you think it is. But there are some situations that 767 00:39:33.199 --> 00:39:38.440 I've seen which are unfortunate that relationships, working friends, you know, 768 00:39:39.039 --> 00:39:42.840 in otherwise have ended when something could have been worked out. 769 00:39:42.920 --> 00:39:45.199 But then you know, it really does there really does 770 00:39:45.280 --> 00:39:48.880 reach a point where it's too late, And I think 771 00:39:49.039 --> 00:39:51.599 that react a lot of it is because people react 772 00:39:51.639 --> 00:39:53.519 to emotion. When you think it's a good idea at 773 00:39:53.559 --> 00:39:58.239 the time and realize later it's then it becomes whatever 774 00:39:58.360 --> 00:40:00.800 story it is. So I would be careful about that 775 00:40:01.159 --> 00:40:04.280 because you never know that might be your next big plane. 776 00:40:04.320 --> 00:40:06.280 And when we know someone they said, oh, yeah, I 777 00:40:06.360 --> 00:40:08.960 thought that too, until I've had this and they go, really, 778 00:40:09.360 --> 00:40:12.559 maybe they'll go with someone else, right, No, it is 779 00:40:13.360 --> 00:40:16.440 or your friends at the country club if you attend, 780 00:40:16.559 --> 00:40:20.559 or that your your beach club, or your your social circle. 781 00:40:20.639 --> 00:40:24.760 Your professionals say yeah, I know, I'm chillery flying and 782 00:40:24.840 --> 00:40:26.800 I found out on this gate. You know, it's like really, 783 00:40:27.360 --> 00:40:29.800 and maybe they believe it, maybe they don't, but it's 784 00:40:29.840 --> 00:40:32.599 going to give someone pause, and don't I don't know 785 00:40:32.800 --> 00:40:33.400 if I want to. 786 00:40:33.480 --> 00:40:35.440 I mean, I've heard that, I've seen that happen. 787 00:40:35.519 --> 00:40:38.880 If we all told me, thinking like really, well, I 788 00:40:38.920 --> 00:40:40.400 don't know if it's true or not, but I don't 789 00:40:40.400 --> 00:40:41.719 know if I want to get involved out. 790 00:40:41.800 --> 00:40:43.559 You know, that's all that has to have happened. 791 00:40:44.280 --> 00:40:47.360 And we live in big areas, so it's even worship 792 00:40:47.440 --> 00:40:50.440 here in the smaller where there's no people around. But 793 00:40:51.000 --> 00:40:53.039 you know, this is how this happened, is it's very 794 00:40:53.119 --> 00:40:56.599 difficult to undo a rumor wherever it is. Once that, Yeah, 795 00:40:57.400 --> 00:40:59.360 there's gonna be a few. I mean it's a lawyer. 796 00:40:59.599 --> 00:41:01.719 I mean, there's a lot of people don't like me. 797 00:41:01.800 --> 00:41:03.880 Any any lawyer worth their soul that's going to say 798 00:41:03.920 --> 00:41:05.840 they don't. There's lots of people don't like them. And 799 00:41:05.920 --> 00:41:09.239 there's just a business for it. Yeah, you're in business. 800 00:41:09.280 --> 00:41:11.280 There's going to be people don't. I mean, that's just 801 00:41:11.400 --> 00:41:15.199 how it goes. But right, you know, we could lose 802 00:41:15.239 --> 00:41:18.119 out on some good business or you know, things like 803 00:41:18.239 --> 00:41:22.599 that which could be prevented. Ye, not backward, and the 804 00:41:22.719 --> 00:41:24.480 bridge is just trying to stick it to you and 805 00:41:24.679 --> 00:41:26.920 there's not much you can do. You have to hold 806 00:41:26.920 --> 00:41:28.960 your ground and you know that you're doing it for 807 00:41:29.199 --> 00:41:33.280 the right reasons, but right and feel fortunate that you're 808 00:41:33.320 --> 00:41:35.239 not in a position where you have to take it. 809 00:41:35.880 --> 00:41:39.519 But I would say

that's some those are things to 810 00:41:39.599 --> 00:41:41.760 be careful of. Oh, definitely. 811 00:41:42.519 --> 00:41:47.039 If every business owner listening today followed one legal protection principle, 812 00:41:47.440 --> 00:41:48.159 what would that be? 813 00:41:49.920 --> 00:41:53.639 I would say, check all of your insurance policies and 814 00:41:53.760 --> 00:41:56.440 your and your con and your agreements with each person. 815 00:41:57.760 --> 00:41:59.000 But I know that's really true. 816 00:41:59.360 --> 00:42:01.639 I would check make sure that you have them. 817 00:42:02.920 --> 00:42:05.039 I agree with you. Now, can you tell us a 818 00:42:05.039 --> 00:42:07.280 little about the services that you provide and where people 819 00:42:07.320 --> 00:42:07.840 can find you? 820 00:42:08.599 --> 00:42:10.239 Sure, we're on both pusts. 821 00:42:10.280 --> 00:42:13.360 We're at California, New York, so we're in Manhattan and 822 00:42:13.440 --> 00:42:15.679 then we're also in LA and the Bay Area, and 823 00:42:15.880 --> 00:42:18.199 we handled the big three wisins real estate and plug 824 00:42:18.280 --> 00:42:21.320 and lawn business law. We do handle some intellectual property, 825 00:42:21.440 --> 00:42:26.519 and we span across several we probably trial and transactional services, 826 00:42:26.679 --> 00:42:30.199 and we sort of span against across different industries. So 827 00:42:30.280 --> 00:42:35.559 we represent influencers, you know, people in fashion companies, uh, 828 00:42:36.000 --> 00:42:39.800 trucking individual you know, individual executives and things like that. 829 00:42:40.039 --> 00:42:45.119 So we span across several different industry as opposed to 830 00:42:45.360 --> 00:42:48.039 some people are saying, well, I just do HOA only 831 00:42:48.239 --> 00:42:52.880 we only represent trucking. We're also in aviation. 832 00:42:54.880 --> 00:42:57.079 So you know, a lot of people think, you know, 833 00:42:57.280 --> 00:43:00.760 legal protection isn't just about being paranoid. It's about being prepared. 834 00:43:01.159 --> 00:43:04.840 And entrepreneurs should build a business to create freedom. But 835 00:43:05.039 --> 00:43:09.599 freedom requires structure. So if you're building something meaningful, protecting 836 00:43:09.679 --> 00:43:13.599 it isn't optional. So you know, I think today's information 837 00:43:13.679 --> 00:43:16.039 that you provided was wonderful. If you want to learn 838 00:43:16.159 --> 00:43:19.159 more about protecting your business the right way, you really 839 00:43:19.280 --> 00:43:20.800 have to look into a lot of the things that 840 00:43:20.880 --> 00:43:23.639 we discussed today. And so I'm so glad you came 841 00:43:23.719 --> 00:43:28.400 on the show to really express all this information because 842 00:43:28.440 --> 00:43:31.840 a lot of times people who have you know, small businesses, 843 00:43:32.320 --> 00:43:34.719 don't think about these things and it's just you know, 844 00:43:34.920 --> 00:43:37.480 until it's too late. And I think it's so important 845 00:43:37.559 --> 00:43:40.519 that you came on today to share, you know, all 846 00:43:40.599 --> 00:43:43.719 this information because I think really people have to be 847 00:43:43.880 --> 00:43:46.480 prepared because a lot of times people don't think about 848 00:43:46.480 --> 00:43:49.400 these things because it's not just about you. In my 849 00:43:49.519 --> 00:43:51.880 point of view, it's not just about a financial lawsuit. 850 00:43:52.079 --> 00:43:55.880 You're also you're jeopardizing your brand, which could be your 851 00:43:55.960 --> 00:43:59.679 your your entire business, you know. And so you know, 852 00:43:59.719 --> 00:44:02.639 I really think you know you you really you hit 853 00:44:02.760 --> 00:44:06.199 some really important you know pointers today that I think 854 00:44:06.239 --> 00:44:08.199 will be very beneficial for many people. 855 00:44:09.960 --> 00:44:12.079 Thank you, Stacey, and I appreciate you having me and 856 00:44:12.320 --> 00:44:15.800 all your advice is important. Everyone. 857 00:44:18.440 --> 00:44:20.360 Thank you so much for coming on the show. Hillary, 858 00:44:20.400 --> 00:44:23.880 I appreciate you and everybody. Hillary has her own podcast 859 00:44:23.960 --> 00:44:26.639 series on the show, so if you go to her 860 00:44:27.320 --> 00:44:30.320 her podcast, you'll see all the episodes and you'll see 861 00:44:30.599 --> 00:44:33.079 a lot of the previous episodes that she's done. And 862 00:44:33.239 --> 00:44:35.960 she's talked about many things, including fraud, which I know 863 00:44:36.039 --> 00:44:39.280 a lot of people are interested in scams. So you know, 864 00:44:39.480 --> 00:44:42.639 check out Hillary's podcast series and she's part of our 865 00:44:42.679 --> 00:44:45.840 podcast community. So if you have any questions, feel free 866 00:44:45.960 --> 00:44:48.239 to you know, put them in the comment box and 867 00:44:48.480 --> 00:44:51.239 she'll be happy to assist you in any way you. 868 00:44:52.320 --> 00:44:52.840 That you need. 869 00:44:53.000 --> 00:44:55.280 And also, Hillary, where can people find you? Can you 870 00:44:55.320 --> 00:44:57.079 tell everybody your your website address? 871 00:44:57.679 --> 00:45:01.920 Sure, it's Hillary Hillarytraalers dot Hillary Travelers dot com, q 872 00:45:02.199 --> 00:45:05.159 l so Hillary Jones and I will also if you 873 00:45:05.239 --> 00:45:06.079 google me, I meant. 874 00:45:06.000 --> 00:45:10.039 To do wonderful. Thank you so much, Hillary, this has 875 00:45:10.079 --> 00:45:10.760 been wonderful. 876 00:45:11.320 --> 00:45:12.079 Thank you, Teracy