A delicious mix of Insurance and TV
United States
233 episodes
since Feb. 1, 2016


Customer experience, or CX, understanding among insurance executives overall has been slow going, but new tools are on the way, says Jim McKeown, VP of customer experience and mobility at Selective Insurance. On this podcast, he outlines several Selective initiatives. “We’re no longer just competing with shopping for insurance from carrier to carrier. We’re competing for people’s time in the day. It’s a moment in time – or a micro-moment. If people are going to look for an insurance product and take the time, that experience needs to be spot on. When you use a merchant, and the experience isn’t great, you’re not going to get a second chance. It’s gotta lock you in and speak to you.” Selective’s mobile app has reduced service calls and provided customers with instant information, such as auto ID cards. Jim also comments on the impact of Selective’s voice response system and a device that monitors fleet vehicle performance. The post Insurance Customer Experience Changes Coming appeared first on Insurance Journal TV.
Disclaimer: The podcast and artwork embedded on this page are from Insurance Journal, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.


Why to claim podcasts?

If you are a podcaster, the best way to manage your podcasts on Listen Notes is by claiming your Listen Notes podcast pages. It is a great, free way to engage the podcast community and increase the visibility of your podcasts.
After claiming your Listen Notes podcast pages, you will be able to:
Manually refresh the RSS feed to sync up
Get a verified badge (
) alongside with your podcast name on Listen Notes
Post classified ads for sponsorship, guests, co-hosts, cross-promotion...
Coming soon:
Self-service promotion on Listen Notes
Use speech-to-text techniques to transcribe your show and edit transcripts
Improve the presence of your podcasts, e.g., self served podcaster interview...
Respond to listener comments on Listen Notes
Track your podcast stats on Listen Notes, e.g., listens, page views...
Manage episodes


Thank you for helping to keep the podcast database up to date.