TRANSCRIPT 🔗
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The question is, if I was putting over, I would go sub in the very beginning just to kind of naturally mitigate and handle that flux in demand, you know, good or bad.
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And then I would eventually work it to get into a hybrid system world where I have like three to six in-house employees and then you know one to four subcontractors on top of it.
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Welcome to the Elite Business Advice Podcast.
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But today, welcome to Ask a Painter.
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You know, I figured we're here painting our new office space.
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I'm so excited about this.
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And not just to be efficient with my time and record a podcast while I was painting, I kind of wanted to do an ode to a good friend of mine who built a whole brand out of this thing called Ask a Painter.
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I'm a painter, clearly.
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Been there, even made the cover of APC Magazine once.
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Uh in my painting clothes, he's probably the exact outfit.
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We'll not talk about that.
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But I thought it'd be fun to go through.
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We always love doing the Ask Me Anything segments.
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Okay, when we get a lot of questions that come in different things when we're in the industry.
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And so I love doing the Ask Me Anything thing, just kind of, you know, five, six, seven kind of quick things in an episode, not one topic I'm diving deep on.
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And I thought, you know what?
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It'd be a lot of fun to do an Ask a Painter episode on my own channel.
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Uh, because Nick is a great friend of mine, and we love to poke fun at each other, we love to have fun.
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Uh, I just posted a video a little bit ago about um pre-post-grade.
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There was a whole fun thing uh that came up on that on social media.
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Nick's a great friend of mine, honestly one of uh the most humble, genuine human beings I've ever met in my life.
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You talk about a servant leader, not just a PCA, but this industry.
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Uh, and we built a great friendship over the years, and so this is kind of an ode to him while also like poking at him a little bit.
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And any chance I get to poke fun at Nick, I'm gonna take it.
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But Nick's gonna be at our retreat this summer, he's always willing to come pour into our people in any way that we need, and that's what I preach about him in the sermon leadership.
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And so I hope he gets some nuggets away from this.
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Load full transcript
I am gonna be painting while I record this.
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So if you're watching this on YouTube, you can critique me, you can do whatever you want.
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If you're listening to this on audio, well, I encourage you to go watch on YouTube and give me some pointers, tell me what I'm doing wrong.
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Um, but it's kind of like riding a bike, I've just picked it right back up.
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So I hope it helps.
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Thanks for plugging in.
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This is the Elite Business Advice Podcast.
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Alright, so question number one that we had, and I'm taking this from some questions that we had clients submit.
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Uh, we put some stuff on our social media about this, so it's not just like a random list of questions, although there's a couple questions that came up on a call I was on earlier today uh that I want to share with you guys as well.
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Question number one came in, and and this is something I think a lot of people probably can relate to.
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Uh, and so again, I'm not gonna use any names in this anywhere throughout any of these questions, but uh question number one was I feel like I'm dealing with some owner fatigue.
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Has anybody ever dealt with this?
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And I'm gonna guess the answer to that is yes.
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Um give me some thoughts back on it.
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Uh, I think odor fatigue is a real thing.
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Um some people call it burnout.
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I think uh you talk like clinical burnout, um, I think it kind of could be used synonymously with owner fatigue.
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Uh and if you're watching some video, yes, I'm right-handed cutting in backwards, because that's how I like to roll sometimes.
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Um I can do it left-handed too, just so we're clear.
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Um, but owner's fatigue can be a real thing.
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Burnout, whatever you want to call it again, because a lot of people have very different names for a very similar thing.
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Um, but sometimes as we go through our journey, maybe it's years down the road, uh, you know, we see this a lot with owners.
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Uh, honestly, we see it a lot with people in general, but we see it with owners that, you know, go through uh a long time and maybe they don't make as much progress in their business as they want.
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Um, I've talked a lot on this show about the game of or the downfall of comparison that you know we compare ourselves too much, and so sometimes that causes owners' fatigue because we we get maybe discouraged because you know we're just not farther along in our journey where we want to be at.
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Um sometimes owners, what we also see is they continue to build their business, they grow it, they grow it, they get so far away from like what they were doing when they started the business, whether that's actually painting, whether that's actually managing projects, whether that's actually doing sales, um, and they are now leading and coaching other people, and it's a whole new level of leadership and management.
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Um, and you know, as I'm talking through this, uh, and I won't share you know all the stories that I know and that you know he shared at PCI Expo, but I know Nick even kind of went through that a little bit as well.
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Like he became realized he was the manager, the coach, the leader of his business, and it was a new journey for him, and it took some time for him to really figure out like where does he fit into his own business?
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Um, and so you know, I think I think it's common.
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Um, I I would argue that I've probably even been there in our business as well, uh, and from time to time.
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And ownership fatigue is a real thing.
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I think what you gotta figure out is, you know, are are you still going in the direction that you really truly want to?
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Um we talk a lot about making sure that your business serves your life.
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It's you know, in terms of time freedom, in terms of money freedom, uh, whatever that means to you, whatever you're desiring for you and your life and your family and your business needs to sue that.
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And if you realize you're running in a direction that doesn't fulfill that, again, maybe less less about in the moment right now, but more big picture, then you know, unfortunately, maybe you need to have a hard look on what your goals are and why your goals are what they are, right?
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Um, so you know, that would be one thing I would encourage.
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Um, another thought is uh, you know, figure out what you what do you truly enjoy?
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You know, one thing I talk a lot with with our clients and our team about to make sure we're we're coaching in the right direction, is you know, what do you truly enjoy doing in your business?
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And then how do we build your business around doing that task, right?
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If it's what you're good at, it's what you enjoy doing, how do you build your business around that?
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Uh and so that's something also explore, right?
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Are you doing tasks?
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Are you, you know, and the last thing is um on this, and this isn't necessarily how to fix this, again, that could be an entire episode in
and of itself.
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Um, but like the last kind of thought I have on that is um, you know, is it just a season that you're in, or is it the direction you're heading, right?
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Um, for example, you may not love managing projects uh and paint projects, but it might just be for maybe the rest of this year, it might just even be for another month or two until you can hire a project manager or replace one that needed to go, whatever it is, right?
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And so is what you're feeling an actual long-term thing, or is it just a short-term situation that you find yourself in?
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So uh I know I went kind of deep on that one much longer than I expected to, uh, but I think it's a real thing.
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I we you know, we can talk nuts and bolts on this podcast all day, uh, but sometimes it's those mindset type things uh that we need to, you know, make sure that we're also talking about too, because it's definitely a reality out there.
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So um, alright, second one.
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Um somebody asked a question.
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I kind of appreciated the question here.
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It said they said, um, you know, I was doing our doing job costing.
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Uh this was an industry event over that, and I said, you know, doing job costing, and we realized our our gross profit was at 20 to 30 percent.
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How do we start to diagnose and you know triage?
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Like, where do we fix this at?
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Right?
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And so I'll kind of run through real quickly the couple of questions that I asked this individual.
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Um, kind of what I would suggest looking at again is is in a quickest time frame that I get to answer a question like this.
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Um, but question the the first part was okay, um, what are you charging?
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What's your power leading rate?
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And it was actually at a you know at a pretty good number, I think maybe a little bit low for where they were located out on the East Coast.
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Um, but it wasn't like you know, we're charging$35 an hour,$40 an hour, which was 1 million percent what I expected.
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I said, okay, great.
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So it's not necessarily the charge rate, it's not hurting you, but that's not the reason why your gross profits at 20 to 30 percent.
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Um next question was um, you know, talk to me about the estimated hours versus the actual hours.
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Where's the disconnect at?
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And we started diving into that a little bit, didn't have a ton of data, um, encourage them to get a lot more insight and in tune with that, right?
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We're estimating 80 hours for a project, how and how long is it taking us to complete it?
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Um, that will kind of start to tell you, uh, at least to some degree, if there's a huge disconnect there, right?
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We're estimating 80, it's taking us 150.
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Okay, are we messing up the estimate or are we you know really off with our production?
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Uh, and so I encouraged him to you know do some tracking, do some checking if was his painters actually painting at you know industry benchmark averages or not.
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So uh that was kind of the conversation there to just do a deeper dive into it.
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Um couple of questions later revealed that uh some of the problems seem to be estimating on work, and so that was part of you know tracking kind of the thought of hey, track your guys' time.
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You know, obviously don't tell them.
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That's one thing.
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I'm gonna be very clear.
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If you're ever tracking your team's time to see how long it takes them to do things, don't tell them that you're tracking them.
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Because they're gonna overperform every time and they're gonna skew off your study, and then you're gonna start looking in the wrong places for answers.
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So I said, you know, check it, check it by thing.
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And I said, what I mean by that is, you know, sometimes you like they might be fine with painting, but it's the prep work, right?
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Uh and so he kind of shared an example of something that he realized that yeah, it just took way longer than what he was factoring in time-wise for.
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And uh we think that, you know, maybe it's more so isolated to uh the 25 to 30 percent is just on jobs where they have these uh, you know, prep prep things that don't go according to plan.
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And um that was kind of the diagnosis on that.
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So there's a lot of places to look on, you know, again, root cause of things, right?
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There's a lot of ways to kind of diagnose these things, and sometimes it's just asking questions.
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Um, you know, I'm really not trying to make this whole episode about vendors, much as I want to jokingly talk about Ascapane and all these other things.
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Uh notice Nick I didn't say this is Ascapane or live, so you can't sue me for trademark infringement or branding or anything like that.
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But it's just it's just Ascopainer today.
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Um but you know, Nick always says, you know, job costing leads you
down a path of 17 more questions about your business.
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Uh, and I think it's so true, right?
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You start checking some of those actuals versus estimated things and whatnot.
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So, alright.
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Um, yeah, I have to show you guys this if you're watching the video.
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It's the first time ever I have a podcast outline on the back of a short Williams receipt.
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So, not too proud about that.
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Um, I have to at least have a couple of things to keep my brain on track.
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And uh yeah, I figured I couldn't use my phone because that's when recording this on.
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So, um, alright, here was a question I got asked earlier today, and this this is actually a good one, one of my favorites, uh, and and honestly in a way that um you know sometimes I'll give advice to people on stuff.
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Uh the question was if you were gonna start your painting business over, um what uh what business model would you take?
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And in the context of the question was W-2 versus in-house employee, or sorry, W-2 versus subcontractors.
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Uh, and every time I hear just the conversation W-2 versus subcontractors, I always think of another ABC cover magazine, probably second best one that's ever been out there, um, with my good friends Brad Ellison and John McFarland having a debate about this.
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So I got to witness that live in Michigan last summer.
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It was a ton of fun too.
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But um honestly, my my answer to that, uh, and again, the context was kind of given like knowing everything that you know and have seen in the industry in the last eight years of doing this, you know, what what would you choose?
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Um, and I love this question, and my answer is in the very, very beginning, I think I would go full sub route.
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And the reason behind that is um it's much easier to weather the ups and downs of demand until you get your marketing systems dialed in, until you get a good steady backlog of work.
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And then once you know you're consistently six plus, eight plus weeks out, uh again, Midwest terms here, a few cities that will that'll maybe differ in just because homeowners don't want to wait more than three or four weeks.
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Um once you once you can kind of get some consistent demand built up, then it's a little bit more comfortable to scale in-house.
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Uh, and so, or you feel a little bit more secure in that.
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And so my answer to the question is if I was starting over, I would go subs in the very beginning just to kind of naturally uh mitigate and handle that flux in demand, you know, good or bad.
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Um, and then I would eventually work it to get into a hybrid system role where I have like three to six in-house employees and then you know, one to four subcontractors on top of it.
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Um, you know, I think I would probably, uh for me at least, uh, you know, I was thinking very like if I was gonna start a painting company while I'm still doing this with EBA, not feel too much conflict with our our clients here and saying listen, I don't I don't know that I really want to, but if I was gonna do it, my goal would be to get it to about 1.5 million, have an office manager, an SPR, a project manager, and then see if we can't build efficiencies to a point where we can do maybe say two million a year or so just with those three key leadership positions.
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That would be my goal.
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Again, if I didn't have this as another income source, maybe that'd be closer to three to four million, have two of each.
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Um, again, kind of deviating from the question here, but I love the hybrid role or the hybrid model.
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I think it gives a lot of flexibility.
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Um, it's great for everybody that's in a seasonal climate.
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Um, we talked a lot about the seasonal climate.
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Don't forget, um, holidays happen all around the world, even in warm climates.
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So there is a natural slowdown November, December, uh, you know, a little bit in January because people are still celebrating the holidays and you know, distracted with everything going on and not making decisions and not prioritizing stuff and putting it off until January.
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So again, those in a northern climate, I think have even more of a disadvantage.
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But uh yeah, so if you're in a seasonal climate, I love, love, love the hybrid model concept.
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Um keep keep a certain amount of people busy year-round.
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Arguably, you typically do make a little bit more money on your in-house employees.
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Uh, and so you know, the the market is somewhat a little bit better there.
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Again, management's different.
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There's there's pros and cons to it uh for sure, but I love the idea of kind of having a hybrid model uh based on all the hundreds of painting companies I've seen.
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Again, there's no right or wrong way to do this, guys.
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It's it's based on what's best for you and your situation, your personality, your leadership, your goals.
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Um, but just if I was doing it over 100%, that would be the route I would
go.
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So um, next question how to raise prices.
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This is a good one.
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Uh the question was given the context around, you know, I feel like I need to raise our prices, um, and you know, they were kind of feeling like they were already pushing the top end of that mark, and so you know, they were just trying to figure out like how do we go about raising our prices, which then led into another great question that I'll share here in a second that I thought was worth discussing with you guys.
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Um, and so the question was, or the thought behind how do we raise prices, um, is number one, it's just build more value and enhance the experience.
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Um, again, go back to the first principles reasoning episode we just did uh not too long ago, uh, where we talked about you know why do homeowners actually make decisions and different things.
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Um, you know, I think get a very good fundamental understanding of that and just cater your entire sales process, the entire customer experience, the entire customer journey that they go on from the second they check out your website all the way through, you know, when they make a decision to go with you.
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What is that, what does that look like?
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What do those touch points look like?
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Um, how do you navigate that?
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So um, 10 out of 10, recommend just elevate your process.
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People need confidence, they need to trust you, uh, and they need to kind of you know have an obvious understanding of why your price might be 50% more, you know, 30% more, whatever the number is, than everybody else, right?
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And if you have a very thorough process, you're very professional, you know, you're you're dialed in, you're on time, you communicate well, you do all the extra little things to build value and give them confidence and educate them as a homeowner on what to expect and next steps and all this stuff.
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Um, and then you know, your bid is 30% more from Joe Blows, but Joe Blows showed up 15 minutes late, didn't even text them to tell them, and emailed them a bit over 72 hours later.
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Um, it's gonna be pretty obvious maybe why your price is you know 30% more than Joe's, but uh, you know, again, what's the homeowner?
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You know, what do they expect the rest of the job to look like?
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I think that's one fundamental thing to think about when it comes to sales.
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Whatever that that journey is you take them on in the beginning, I guess this could be good or bad, it's what they expect.
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They just assume the rest of the process is gonna follow suit like that.
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So if it's good, they just assume that from then on, from when they make that decision all the way through you know the final walkthrough and final payment, they expect that process to be the exact same as what that sales process was.
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So, one, I mean you gotta make sure everything is in sync there.
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Um, but two, if it's if it's bad up front, well, that's kind of what they then are expecting your paint job to follow suit on, right?
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If you don't communicate well, you don't show up on time, you know, you don't give them a lot of education, just like, oh yeah, cool, here's what you want, here's the bid, um, you know, all this stuff, they kind of just assume that's probably what the rest of it's gonna be like, right?
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So um we just gotta make sure we're building the value in that.
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Um, the question that popped off from that that I wanted to include here, so that was a really good question, and it's not one that I hear um or get a whole heck of a lot.
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It was kind of fun to talk through with a couple of people, um, is how do you really accurately identify your target?
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Are are you marketing and targeting the right areas?
00:19:31.119 --> 00:19:38.480
Um, you know, so that was the other half of the question, is like, you know, if if I feel like I'm at the top of my price point, am I in the right demographic?
00:19:38.640 --> 00:19:40.000
Am I in the right market?
00:19:40.160 --> 00:19:48.160
And so it's kind of a fun thought was like, you know, how do you identify what is your you know, your good target market?
00:19:48.400 --> 00:19:53.440
Um, you know, the obvious thing we want to kind of look at here is disposable income.
00:19:53.599 --> 00:20:01.839
Um, do people have and disposable income that they are are you know want to and are willing to pay to have stuff done?
00:20:02.000 --> 00:20:02.960
That's the biggest thing.
00:20:03.039 --> 00:20:05.680
And and a couple things that you can kind of look at.
00:20:05.839 --> 00:20:12.559
Um, you know, school districts can sometimes be wondered, you know, do people send send their kids to private school?
00:20:12.720 --> 00:20:15.200
Um, you know, and different things like that.
00:20:15.440 --> 00:20:34.640
Um but I think an easy one just driving through a neighborhood, obviously you're only gonna know that from conversations or I don't know, somehow maybe doing some research, but um, you know, the biggest one that I would look at is uh do they um you know do they keep up with their homes in the area?
00:20:34.880 --> 00:20:37.920
That to me is a is a huge, huge one.
00:20:38.000 --> 00:20:57.200
Um if you are looking through and you notice that you know 90% of the homes, the grass is tall and they you know aren't maintaining their homes and stuff
or in anything even, um, you know, vehicles, whatever, it's pretty obvious they're probably not gonna spend money on that.
00:20:57.359 --> 00:20:57.680
Right?
00:20:57.759 --> 00:21:08.000
But if you're in a spot where they you notice, hey, they pay to have water done, they take pride in their house, they you know, they're they're paying for convenience, right?
00:21:08.079 --> 00:21:14.720
All these different things kind of starts to install loot to the fact that they might be willing to spend some money to do that.
00:21:14.960 --> 00:21:25.279
So um I don't know, it's just kind of a fun again question that I don't really get a lot or get to think through a lot, um, and uh wanted to include that on there.
00:21:25.440 --> 00:21:42.559
So um the last question that I had, yeah, this one's good on um what stipulations do you recommend putting in place for employee incentives uh for like recruiting people, right?
00:21:42.720 --> 00:21:56.559
So one thing that tends to work well for um you know hiring new employees is if you have good new employee existing employees, they may know and hang around with other good people.
00:21:57.119 --> 00:21:59.599
And so um, how do we maybe incentivize that?
00:22:00.079 --> 00:22:02.079
Little bit, I love having some sort of an employee bonus.
00:22:02.160 --> 00:22:07.119
You know, I would say you're gonna spend money on recruiting, I'd rather that money go you know back into my team's pocket.
00:22:07.279 --> 00:22:18.720
Um, and so you know what I would suggest on that is um give them you know whatever the bonus is, maybe it's uh you know$500 or you know$250 or whatever.
00:22:18.880 --> 00:22:29.920
Um, you know, I would give them half of that, whatever it is, at the end of 30 days of that new person's employment, and the other half um 30 days at the end of 90 days.
00:22:30.000 --> 00:22:33.680
Um so that way it just kind of locks in and you're only spending money on that.
00:22:34.000 --> 00:22:43.839
Um, you know, I don't have an exact date on this, I don't know if Nick very well could, um as far as like how much it costs to recruit the average employee.
00:22:44.000 --> 00:22:59.599
Uh, but for me, what I would just say and throw out there to you guys is I mean, I know a lot of clients, a lot of people that you know, if you spend five to five hundred to seven hundred and fifty bucks to recruit you know, a good employee, um, I mean, that's usually money well spent.
00:22:59.680 --> 00:23:02.799
Like, there's usually a pretty solid ROI on that.
00:23:03.039 --> 00:23:08.079
So, again, just so you know, I'm gonna see if we're like, Oh, I'll give my employees like 50 bucks or something, right?
00:23:08.160 --> 00:23:12.720
It's like, uh, I think we need, you know, we might need the the money to talk a little bit harder on this one.
00:23:12.799 --> 00:23:17.839
Uh, and so I would just encourage you to you know think about that and keep in perspective.
00:23:17.920 --> 00:23:23.440
Um, I mean, if really truthfully, like, just I'm gonna go mad year free on this, okay.
00:23:23.680 --> 00:23:26.079
Um, and we all know I'm doing this off the top of my head.
00:23:29.039 --> 00:23:49.599
Um but if you you know if you're at your say uh you know you're already at your break-even point, you are already, you know, beyond that, whatever it is, um, you know, every new employee realistically should generate, and I'm just gonna kind of go with the low number here,$3,500 of money in your pocket.
00:23:49.839 --> 00:23:52.640
Okay, and so I would keep that in mind.
00:23:52.720 --> 00:23:58.240
A lot of people view recruiting as like a necessary evil, um, but it's really an opportunity, right?
00:23:58.319 --> 00:24:02.880
And I look at it, you know, just quick, simple math as I'll start to wrap this up here.
00:24:03.119 --> 00:24:11.200
Um, you know, uh an average painter should produce about$10,000 a month in revenue for your business.
00:24:11.279 --> 00:24:22.480
Okay, so$10,000 a month, let's just say, you know, on average you you're gonna pay out, let's just say it's an experienced painter, and I forget which dollar amount this is at.
00:24:22.720 --> 00:24:26.960
Um, but let's just go with$4,000 for sake of an example here.
00:24:27.119 --> 00:24:33.440
Um that would be you know somewhere in that ballpark for a good average painter, they could produce$10,000 a month for you in revenue.
00:24:33.599 --> 00:24:39.119
Um, so you're gonna have$4,000 in labor cost on that$10K that they're gonna produce.
00:24:39.279 --> 00:24:44.880
You're gonna have, let's just, let's just even shoot on the high end,$15% materials, so that's another$1,500.
00:24:45.119 --> 00:24:49.519
So now you're down, so that's$5,500 in cost on$10,000.
00:24:49.680 --> 00:24:50.960
So you're at$4,500.
00:24:51.279 --> 00:24:53.039
I give you the number of$3,500.
00:24:53.279 --> 00:24:56.640
Let's just say you've got a little bit extra of some administrative stuff.
00:24:56.720 --> 00:25:02.000
Maybe you need a bump of your marketing to make sure you have enough work, you know, to keep this extra employee busy.
00:25:02.160 --> 00:25:12.480
Um, you know, so again, I'm shooting on the low end, but I'm just gonna say, again, depending on their wage,$3,500 to$4,000 a month of profit off of a higher, right?
00:25:12.720 --> 00:25:15.599
So again, what's$500 worth to you?
00:25:15.759 --> 00:25:20.319
Well,$500 quickly turning into$4,000 in a month.
00:25:20.400 --> 00:25:27.359
I mean, that's a what eight times return on your investment, like out of the gate on the first month.
00:25:27.599 --> 00:25:31.200
If that employee stays with you for 10 years, what's your return on that, right?
00:25:31.359 --> 00:25:42.720
So just let's work on the mindset a little bit, maybe with that, um, and make sure that we're looking at recruiting and you know how we're what we're spending on recruiting uh in the right manner.
00:25:42.799 --> 00:25:47.200
I'm all about you know organic and trying to do stuff, you know, as cost effective as possible.
00:25:47.279 --> 00:25:50.720
I wanted to start saying cost effective, not cheap, because it sounds better.
00:25:50.880 --> 00:25:57.599
Um, but let's also realize there, you know, sometimes in the business we have to spend a little bit of money to be able to make money.
00:25:57.759 --> 00:26:01.039
So um I hope you got some nuggets out of this.
00:26:01.119 --> 00:26:05.200
I hope you found some entertainment and amusement in here.
00:26:05.440 --> 00:26:15.119
Uh, I also appreciate you allowing me to be a little efficient with my time as I've been painting this office this week and just trying to get to a functional state soon.
00:26:15.279 --> 00:26:18.160
So um I don't have a plan for next week's episode.
00:26:18.240 --> 00:26:22.799
I might do another Ask a Painter on Monday when I'm wrapping up the Navy Blue Accent Walls.
00:26:22.880 --> 00:26:23.200
We'll see.
00:26:23.279 --> 00:26:25.839
If everybody loves this, I'm gonna post a clip on this on social.
00:26:26.319 --> 00:26:31.279
You might get Ask a Painter round two, and then that'll be it, and we'll get back to normal in the new office.
00:26:31.519 --> 00:26:33.519
Hope you have a great day.
00:26:34.240 --> 00:26:36.400
Thanks for plugging into this week's episode.
00:26:36.480 --> 00:26:40.160
I hope you're able to take a few nuggets away from it to implement into your business.
00:26:40.319 --> 00:26:43.279
Remember, knowledge without implementation is useless.
00:26:43.519 --> 00:26:53.839
If you're curious about what we do and how we help painting contractors all over North America, schedule a free business analysis meeting with us at www.elitebusinessadvisors.com.
00:26:54.079 --> 00:26:59.839
Our entire team of advisors have ran and managed painting companies just like myself that are here to help support you on your journey.
00:27:00.000 --> 00:27:07.279
We have packages available for contractors at every stage of business, from flying solo and just starting out, all the way to multi million dollar businesses.
00:27:07.519 --> 00:27:11.440
And lastly, if you love this episode, please leave us a rating and a review.
00:27:11.519 --> 00:27:16.480
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00:27:16.559 --> 00:27:17.359
Thanks to you.
00:27:17.519 --> 00:27:20.160
Thanks for plugging in, and we'll see you back for next week's episode.