In this week’s episode, we share another 25 ways you can elevate your patients’ experience to a whole new level. Since Part I of our 25 Ways to Improve the Patient Experience, that brings the total to 50 actionable items you can start implementing at your practice to attract new patients and retain the ones you’ve got.
A patient’s perceived overall experience is the #1 factor for whether you’ll receive a 2-star or 5-star review and whether that patient chooses to come back (or not). And that experience is most influenced not by a massive marketing budget but by focusing on what your patients really need and delivering it.
Your patients want to be heard. They want easy, simple, and quick access to your practice whether it’s making appointments, tracking down records, or transparent billing. They want to be treated with kindness, understanding, and empathy. If you don’t put your best foot forward at every turn, more than a few patients will slip through the cracks and leave you behind.
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