ABOUT THIS EPISODE
A patient’s perceived overall experience is the #1 factor for whether you’ll receive a 2-star or 5-star review and whether that patient chooses to come back (or not). And that experience is most influenced not by a massive marketing budget but by focusing on what your patients really need and delivering it.
Your patients want to be heard. They want easy, simple, and quick access to your practice whether it’s making appointments, tracking down records, or transparent billing. They want to be treated with kindness, understanding, and empathy. If you don’t put your best foot forward at every turn, more than a few patients will slip through the cracks and leave you behind.
Disclaimer: The podcast and artwork embedded on this page are from Dr Marketing Tips, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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