Full Transcript for Why Success Comes Before Confidence (Not After) | Steve Lover

this podcast, small business and entrepreneurs are a big audience. 00:04:57.839 --> 00:05:01.120 How do you boost their product profitability and productivity? 00:05:02.079 --> 00:05:09.199 So, really, what ends up happening is a lot of time is is lost because we don't have the breakfast breakthrough clarity that we need. 00:05:09.279 --> 00:05:16.160 In other words, the companies are really good at hiring people, but not telling them exactly what their job is and how to how they want it done. 00:05:16.399 --> 00:05:19.519 They're really not good at saying who we are as a company. 00:05:19.839 --> 00:05:24.319 I believe every company needs a mission statement, a vision statement, and a value statement. 00:05:24.480 --> 00:05:29.600 And anytime you speak to most business owners, they start rolling their eyes when they hear that because they've thrown it a million times. 00:05:29.759 --> 00:05:40.319 The problem is the way most companies do it, they hand it off to their marketing department, and their marketing department writes something that looks great on the website, great on the wall, great in a brochure, but it's not real. 00:05:40.720 --> 00:05:47.600 If you'd you want to look up something really interesting, go look up Enron's value statement because you'll be laughing your head off. 00:05:47.680 --> 00:05:54.000 It's all about respect and it's all about integrity and it's all about these things that had nothing to do with Enron. 00:05:54.319 --> 00:06:05.600 But when you're really clear on what your company's here to do, your mission's really clear, and then your vision, where you're going, is clear, and then your values, what you're willing to do to make it happen and not. 00:06:05.680 --> 00:06:10.639 And the way I like to explain the values is let's say your mission was to make a million dollars. 00:06:10.800 --> 00:06:14.399 Well, you if you didn't have values, you go rob a bank and to do it. 00:06:14.560 --> 00:06:17.759 But if your values isn't that we do with integrity, we do with honesty. 00:06:17.920 --> 00:06:21.519 So robbing a bank just fell off, and you have to go find another way to do it. 00:06:21.680 --> 00:06:32.000 So once those statements are really clear, the base of the company of how we work and what we do, so then we start to build on that and we create the metrics, like I said, and the accountability focus and then the rhythm. 00:06:32.319 --> 00:06:35.360 So what's is mission and why different or are they the same? 00:06:35.600 --> 00:06:36.079 Is why? 00:06:36.560 --> 00:06:42.079 Sorry, missions, your mission and your why are they the same in a business or are they different? 00:06:42.959 --> 00:06:46.480 Yeah, your mission and why are pretty close to each other. 00:06:46.720 --> 00:06:53.600 The mission is is what you're doing and the why is what's the reason that's pushing you to do that. 00:06:53.839 --> 00:06:56.240 So the mission is, you know, how am I serving the world? 00:06:56.319 --> 00:06:58.079 A lot of people think the mission is to make a lot of money. 00:06:58.160 --> 00:07:03.279 That's a that couldn't be anything more wrong than that, because money is an outcome. 00:07:03.600 --> 00:07:10.720 Money is uh comes from doing the work you need to do by serving people, and the mission is who you're serving for what purpose. 00:07:10.959 --> 00:07:15.120 I want to have a thousand business owners that straighten up their business. 00:07:15.279 --> 00:07:20.000 If I'm selling, I don't know, cars, I want a thousand families to have an easy way to travel. 00:07:20.160 --> 00:07:22.480 If your focus is on the money, you're wrong. 00:07:22.560 --> 00:07:23.839 You're at the wrong place. 00:07:24.160 --> 00:07:27.759 The mission is about the service you're providing for other people. 00:07:27.920 --> 00:07:30.560 And the why might be the why that's important to you. 00:07:30.800 --> 00:07:30.959 Yeah. 00:07:31.600 --> 00:07:31.839 Very cool. 00:07:32.240 --> 00:07:38.800 Covey's got a great story in his book that his wife was into frigidair and she only wanted frigid air appliances. 00:07:38.879 --> 00:07:39.680 And he couldn't understand that. 00:07:39.839 --> 00:07:41.519 Whirlpool's got this why. 00:07:41.680 --> 00:07:52.160 And he found out that her father had been in appliances, and he ended up with some situation, it was it was falling apart, and frigidair came and saved him and helped him. 00:07:52.959 --> 00:08:01.439 They extended him a little extra credit, helped him do things, and so therefore, she had this huge loyalty to frigidair, which had nothing to do with the appliances. 00:08:01.600 --> 00:08:04.000 And so uh that's that's the why. 00:08:04.639 --> 00:08:05.920 But the mission is the why. 00:08:06.079 --> 00:08:08.079 What are you trying to do and who are you doing it for? 00:08:08.480 --> 00:08:09.680 Yeah, why is so important. 00:08:09.839 --> 00:08:12.000 A lot of companies don't, as you know, you work with them. 00:08:12.720 --> 00:08:14.480 I talk about business, anybody. 00:08:14.639 --> 00:08:17.199 You're a plumber, you're Jeff Bezos and Amazon. 00:08:17.279 --> 00:08:22.160 We're in the people asset business, asset like finances, but the most important one is your employees. 00:08:22.399 --> 00:08:27.120 So how do you effectively you know manage the employees through accountability? 00:08:27.759 --> 00:08:30.959 So, first off, I I don't like the word manage. 00:08:31.600 --> 00:08:32.720 I like the word lead. 00:08:32.960 --> 00:08:34.240 It's a very big difference. 00:08:34.960 --> 00:08:38.240 I believe you manage things, you lead people, and I don't manage people. 00:08:38.480 --> 00:08:44.399 Uh, you might manage some jobs, you might manage some things, but it's not about managing people, it's about leading people. 00:08:44.639 --> 00:08:54.000 And uh one of the things that I'm very big on is that the thing that makes great employees great, makes great people great, is sell is confidence. 00:08:54.720 --> 00:08:56.639

And a confident employee is a good employee. 00:08:56.799 --> 00:09:03.360 Much I don't care, you can take whatever other characteristics you want, confidence is the is is the key. 00:09:03.519 --> 00:09:08.720 And I believe that every company can help their employees become more confident every 90 days. 00:09:09.120 --> 00:09:12.080 I have a model, and basically we make a mistake. 00:09:12.399 --> 00:09:19.120 We think that the success comes after we're confident, and it's just the opposite. 00:09:19.360 --> 00:09:22.240 You have to success precedes confidence. 00:09:22.480 --> 00:09:28.639 So what happens if I go and I do something, I'm not sure how to do it, I'm uncomfortable, it's it's it's out of my comfort zone. 00:09:28.720 --> 00:09:34.159 And I go and I work on it and I work on it and work on it, and ultimately I'm successful, I'll become confident in that. 00:09:35.759 --> 00:09:37.519 And that's that's that's where the thing is. 00:09:37.679 --> 00:09:44.960 So when you're helping your people become better people, it's a very, very big boost to the company in every way possible. 00:09:45.279 --> 00:09:47.519 I'll give you another example of one that's really interesting. 00:09:47.679 --> 00:09:54.080 People think that fear and courage are opposites, and they're not opposites at all. 00:09:54.559 --> 00:09:57.840 Because if I don't feel fear, I have no reason to have courage. 00:09:58.639 --> 00:10:01.279 Courage is only necessary if I'm fearful. 00:10:01.919 --> 00:10:09.600 And therefore, the the way we have to look at it is fear and and courage are brothers. 00:10:09.840 --> 00:10:17.120 Uh when a person starts to feel fear, that's time to pull out the courage and lock arms and go together to get the thing done. 00:10:17.360 --> 00:10:24.639 The best uh best definition I ever heard of of courage was courage is when you're so frightened you wet yourself. 00:10:25.440 --> 00:10:31.919 Sorry, fear is when you're so you're so frightened you wet yourself, and courage is going to do what you have to do with wet pants on. 00:10:32.240 --> 00:10:34.159 Yeah, it's a great, great, great experience. 00:10:34.320 --> 00:10:45.440 Yeah, you know, so when you can help your employees up their courage, up their confidence, up their success rates, and it's doing because you're you're doing you're serving them. 00:10:45.759 --> 00:10:47.440 It's not managing them. 00:10:47.679 --> 00:10:50.960 I I believe every employee wants to be successful. 00:10:51.279 --> 00:10:56.559 Now, there's some that want it more than others, and some people are just not going to be great employees for your company. 00:10:56.799 --> 00:11:07.120 But the concept that we can bring things to help our clients, our employees become better, and therefore they become better employees in the process and get more things done. 00:11:07.279 --> 00:11:08.799 So that's that's what it's all about. 00:11:08.960 --> 00:11:10.559 But again, that's all about service. 00:11:10.799 --> 00:11:11.120 Yeah. 00:11:11.279 --> 00:11:14.720 So on the flip side, we're accountable, employees. 00:11:14.879 --> 00:11:17.919 What's what do we do with an employee that's not accountable? 00:11:19.120 --> 00:11:24.559 Well, if we can't get them to the point of accountability, then that's probably not a good fit for the company. 00:11:24.799 --> 00:11:26.159 And that's okay. 00:11:26.399 --> 00:11:33.919 Uh, one of the things that again, I a distinction that I like to use is the difference between expectations and agreements. 00:11:34.480 --> 00:11:43.600 Most actually, if you look in the world, most people that are upset with their world is because the world didn't come up to their expectations, which usually were not voiced. 00:11:43.759 --> 00:11:46.559 Look at a marriage, husband and wife, it's not going well. 00:11:46.639 --> 00:11:51.039 It's because somebody has an expectations they haven't voiced properly and agreed on. 00:11:51.279 --> 00:11:53.840 But if you have an agreement, you don't have that problem. 00:11:53.919 --> 00:12:05.679 And so, therefore, if you have an employee that's working and you come to them and say, these are the things we need to get done, how can we do this together and get them to buy in and agree to the work they're gonna do, you're three quarters of the way there because they own it now. 00:12:05.840 --> 00:12:07.919 And if they own it, the chance of them doing it better. 00:12:08.080 --> 00:12:17.200 Now, there you know there's gonna be some people that you're not gonna be able to do it, they're not gonna be able to, they think they can, they'll try, but they're too afraid, they can't get the courage out, they can't do it. 00:12:17.360 --> 00:12:22.559 And you try to help them, and you can't, at that point, you say, look, this is just not the right place for you. 00:12:23.360 --> 00:12:25.200 That's it's the servant server that does that. 00:12:25.440 --> 00:12:26.799 Yeah, that's exactly it. 00:12:27.440 --> 00:12:28.879 So leadership is a big part of it. 00:12:29.039 --> 00:12:31.120 You said lead, you've mentioned lead a few times. 00:12:31.440 --> 00:12:33.200 What's a servant leader in your eyes? 00:12:35.200 --> 00:12:39.120 So there's a there's a very important distinction when it comes to service. 00:12:39.679 --> 00:12:42.480 And that is there's something different between pleasing and serving. 00:12:42.639 --> 00:12:44.159 And most people out there are pleasers. 00:12:44.240 --> 00:12:53.279 They want, you know, when you're little kids and your ma takes your mother takes you to the store, she says, you know, if you behave really well, I'm gonna give you a lollipop when we get home. 00:12:53.519 --> 00:12:55.679 So the kid's on this best behavior and gets a lolly. 00:12:56.080 --> 00:12:57.840 They're being taught to be pleasing. 00:12:58.080 --> 00:13:01.679 Do what makes me happy, and I'm gonna reward you. 00:13:01.919 --> 00:13:07.919 And we go into life later on in life where business is no

purpose for that whatsoever, zero purpose for that. 00:13:08.080 --> 00:13:09.279 And we try to be pleasing. 00:13:09.360 --> 00:13:10.240 We want everyone to love us. 00:13:10.320 --> 00:13:20.639 And as a business owner or a boss, that's the worst thing in the world because now everybody starts to learn the game of how to please you, but they're not serving, and you're not serving them. 00:13:20.879 --> 00:13:31.120 And real service is when I care about you enough to put myself on the line that I might lose out, but I'm doing the best thing for you. 00:13:32.399 --> 00:13:35.360 There's a similar distinction between nice and kind. 00:13:35.440 --> 00:13:37.919 It's really very similar to service and pleasing. 00:13:38.159 --> 00:13:41.039 And uh the way I like to use that as a story that happened with me. 00:13:41.120 --> 00:13:46.879 I used to be a a manager in a at a uh Fortune 100 insurance company. 00:13:47.039 --> 00:13:53.519 And I once came out of the restroom, and evidently I blew my nose or something because a guy came over to me and said, Hey, Steve, you got some dirt on your tie. 00:13:54.080 --> 00:13:56.159 And I looked down, it was kind of embarrassing. 00:13:56.320 --> 00:13:59.039 And he said to me something that really hit me very strong. 00:13:59.200 --> 00:14:01.919 He said, Steve, I know you feel uncomfortable. 00:14:02.159 --> 00:14:03.440 I do too. 00:14:03.840 --> 00:14:11.440 But I care about you too much to let you walk around for the rest of the day because there's a lot of other nice people who won't tell you about it. 00:14:11.679 --> 00:14:22.320 And so he cared about enough about me to risk that I would be unhappy with them or to risk something in the friendship because it was more important to serve me. 00:14:22.480 --> 00:14:24.720 Whereas other people would see it and say, Oh, that's gross. 00:14:24.879 --> 00:14:25.759 I would love to tell him about it. 00:14:25.840 --> 00:14:28.720 But if I tell him about it, you know, uh maybe he's gonna be angry at me. 00:14:29.039 --> 00:14:30.639 Kind of like the old scope commercial. 00:14:30.799 --> 00:14:32.720 I'm not gonna tell him, you tell him, right? 00:14:33.120 --> 00:14:35.120 And they spin the bottle, okay, it's on you. 00:14:35.200 --> 00:14:41.279 And the guy takes a shaking a little bit, takes the scope bottle over to the owner, and the owner says, Yeah, I started using yesterday. 00:14:41.440 --> 00:14:41.840 Great stuff. 00:14:41.919 --> 00:14:42.960 Good, good, you know. 00:14:43.360 --> 00:14:44.320 So it's the same thing. 00:14:44.480 --> 00:14:46.240 So pleasing and serving is the same thing. 00:14:46.399 --> 00:14:48.080 I care too much about you. 00:14:48.159 --> 00:14:49.840 And by the way, it's with sales also. 00:14:49.919 --> 00:14:52.000 You want to buy that, but it's not the right thing for you to buy. 00:14:52.080 --> 00:14:53.279 I'm not letting you buy it. 00:14:53.440 --> 00:14:54.799 I'm not gonna sell it to you. 00:14:54.960 --> 00:14:59.360 Yeah, and you have to be willing to let go of the sale if that's the wrong thing for the client. 00:14:59.840 --> 00:15:00.320 Yeah, yeah. 00:15:00.399 --> 00:15:04.240 We don't force or pitch slap, as our good friend Clay Clay would say. 00:15:04.399 --> 00:15:05.039 Don't pitch slap. 00:15:05.200 --> 00:15:06.799 So I want to throw that out there. 00:15:07.120 --> 00:15:08.480 Interesting journey you have. 00:15:08.559 --> 00:15:10.000 I want to get a little personal. 00:15:10.159 --> 00:15:13.360 You start, you were a rabbi at one time, and now you're a business coach. 00:15:13.440 --> 00:15:15.039 That's quite a bridge to jump. 00:15:15.279 --> 00:15:16.559 How'd that happen? 00:15:16.960 --> 00:15:24.159 So, actually, in certain ways, it's not really a bridge because as a rabbi, you do a lot of things helping people uh get to places they want to be. 00:15:24.559 --> 00:15:28.240 And uh, I was an insurance agent and a business owner in between. 00:15:28.480 --> 00:15:35.519 Um, I got to a point, I had actually was um, when I first got married, I was living in Jerusalem. 00:15:35.759 --> 00:15:42.320 And then we moved to Amsterdam, where I had my first uh synagogue where I was a pulpit rabbi and I was in a fellowship program. 00:15:42.480 --> 00:15:47.279 And then we moved to Minneapolis and Los Angeles, uh, where again I was in the field. 00:15:47.440 --> 00:15:52.320 And then finally got to a point that my family grew enough I wanted to go from nonprofit to profit. 00:15:52.960 --> 00:16:07.200 I opened my own business, and the only thing that comes to mind is, you know, Walter Mondale, when he was when he lost his election against Ronald Reagan, said I wanted to run for president in the worst way possible, and that's exactly what I did. 00:16:07.440 --> 00:16:13.679 And when I created my first bat business, I failed horrifically with six figures of debt. 00:16:13.919 --> 00:16:17.039 Uh, and it was the wrong business, had no business getting into it. 00:16:17.120 --> 00:16:32.639 I didn't have the capital I needed, got an important lesson from the world, ended up going into the insurance industry, did really well, became a business um a trainer for one of the biggest insurance companies in the country. 00:16:32.960 --> 00:16:37.440 And as I was doing the training, I said there's a piece missing. 00:16:37.759 --> 00:16:40.000 Because the insurance company had this great perspective. 00:16:40.159 --> 00:16:48.799 And the perspective was if a guy knows he's got the knowledge what to do, he knows what to do, he's got the skill, he can prove that he can do it by a role play and he's got the desire. 00:16:48.879 --> 00:16:50.559 There's no reason he's not being successful. 00:16:50.720 --> 00:16:56.720 And I had a room full of agents that had the knowledge, had the skill, and had the desire, and they were falling on their face. 00:16:57.039 --> 00:17:04.240 Because if you have those three things, but the phone feels like it's 3,000

pounds for you to pick up, you're not gonna make the calls. 00:17:04.319 --> 00:17:07.519 I don't care how much skill, desire, and knowledge you have. 00:17:08.240 --> 00:17:12.079 And when I had that, I so I started, you know, speaking to the insurance company. 00:17:12.160 --> 00:17:13.279 Maybe we need to change a few things. 00:17:13.359 --> 00:17:15.759 No, we kind of like it the way we we have it. 00:17:16.000 --> 00:17:26.720 And the truth is uh one of the things that they I think most of them don't know, let alone share, they can't afford to have more agents stick around because if they did, it would mess up their whole model. 00:17:27.359 --> 00:17:32.799 And so I started out by um coaching people in the industry. 00:17:33.119 --> 00:17:36.160 And in my first year, I had three wholesalers. 00:17:36.240 --> 00:17:53.920 One took his unit from 50 million to 100 million in a year, one had gone from number 43 out of 52 in his zone to number two, and the final one had never received all of his bonuses by December 31st, maxed them all out September 30th. 00:17:54.000 --> 00:17:55.119 So I was doing something right. 00:17:57.279 --> 00:17:59.200 And the business just continued that way. 00:18:00.160 --> 00:18:00.720 That's very cool. 00:18:00.799 --> 00:18:01.759 Those are great stories. 00:18:01.920 --> 00:18:03.839 Loved hearing that on both sides of the fence. 00:18:04.240 --> 00:18:04.319 Yeah. 00:18:06.000 --> 00:18:06.799 It's a win-win. 00:18:07.200 --> 00:18:07.839 100,000. 00:18:08.480 --> 00:18:09.279 Let's talk about your book. 00:18:09.359 --> 00:18:10.480 I believe it's called Ignite. 00:18:10.880 --> 00:18:11.759 Make sure I say it right. 00:18:12.240 --> 00:18:13.440 Talk about the book and the mission. 00:18:14.799 --> 00:18:16.240 So the mission is really clear. 00:18:16.400 --> 00:18:22.240 When it comes to getting a business straightened up so they can really become world-class, there's two sets of skills. 00:18:22.319 --> 00:18:30.240 There's hard skills, and those are the kind of things we spoke about defining the break, getting the breakthrough clarity, creating accountability focus, and so on. 00:18:30.400 --> 00:18:31.759 But there's also soft skills. 00:18:32.559 --> 00:18:38.400 And the soft skills, how is you as a leader help your people get where they want to go? 00:18:38.720 --> 00:18:41.119 So I'm pretty anti-motivation. 00:18:43.200 --> 00:18:45.039 Because, and and I'll tell you why. 00:18:45.200 --> 00:18:49.759 Motivation is when I get you to do things that I want you to do for my reasons. 00:18:51.359 --> 00:18:55.039 I'm much for, much for, much more for inspiration. 00:18:56.079 --> 00:18:59.279 Where I get you to do the things you want to do for your own reasons. 00:19:00.960 --> 00:19:03.279 And again, we're kind of with the idea of service. 00:19:04.160 --> 00:19:05.759 When I come to you, this is what we gotta do. 00:19:05.839 --> 00:19:07.359 So that you have to go do this. 00:19:08.559 --> 00:19:14.960

I don't have you buying, but if I come to you and say, hey, Steve, you know, wouldn't you like to take a really good vacation with your family in the summer? 00:19:16.319 --> 00:19:18.000 What is it gonna take to make that happen? 00:19:18.160 --> 00:19:20.000 So let's talk about how we can make that happen. 00:19:20.079 --> 00:19:20.400 Okay. 00:19:20.559 --> 00:19:23.759 So if you take these actions, we can get there. 00:19:23.839 --> 00:19:24.880 Are you interested in that? 00:19:25.359 --> 00:19:29.039 So can we get an agreement that that's what's gonna be our plan for the next six months, year? 00:19:30.480 --> 00:19:37.279 Now all of a sudden I'm I'm now that that's not gonna take care of the whole problem because that's gonna create something he's gotta do. 00:19:37.440 --> 00:19:43.759 But the problem is it's really good to agree at it now, but when I start having to make the calls, I'm getting a little uncomfortable. 00:19:43.839 --> 00:19:45.599 And that's where the courage comes in. 00:19:45.839 --> 00:19:51.519 So, what my book is really about is how do we increase confidence in the workplace? 00:19:51.759 --> 00:19:53.039 There's three sections to the book. 00:19:53.200 --> 00:19:57.839 Section number one is where does confidence come from and how do is how do we grow it? 00:19:58.079 --> 00:20:00.319 Section number two is what are confidence killers? 00:20:00.400 --> 00:20:01.519 And there's tons of them. 00:20:01.920 --> 00:20:11.359 And then finally, number three is what are the three things I as a leader have to do to help bring confidence out of my employees and help them become more confident. 00:20:11.759 --> 00:20:16.720 And uh to real quickly just look at the model, and the models explained the depth in the book. 00:20:16.960 --> 00:20:19.839 Uh, there's there's three things you have to do to increase your confidence. 00:20:20.000 --> 00:20:30.079 You take something you've never done before, it's outside your comfort zone, and you take on that challenge, and then you take deliberate activity to make that happen. 00:20:30.240 --> 00:20:34.160 That's the bottom right of the Venn diagram, and you get results. 00:20:34.319 --> 00:20:38.880 And when you take on that challenge, you do the work, you get the results, your confidence goes up. 00:20:40.240 --> 00:20:42.000 So, what's the job of the leader? 00:20:42.079 --> 00:20:51.359 It's to inspire the challenge, to encourage the work and the effort, and to celebrate the results. 00:20:51.599 --> 00:20:55.279 And I'm gonna just touch on those last two for just a second. 00:20:55.440 --> 00:20:58.720 The word encourage means to give somebody else courage. 00:20:59.759 --> 00:21:04.799 And it's very easy if I'm not in the throes of the difficulty to encourage you that yes, you can do it. 00:21:04.880 --> 00:21:14.079 If you've ever lifted weights before and you got to a new weight and it's hard on the eighth one, the guy, the guy who spied you says, Come on, it's all you, it's all you, you can do it, you got it, you got it. 00:21:14.240 --> 00:21:19.119 Yeah, it's all it is a little encouragement, and you push it up to the left and you maybe get the next one, also. 00:21:19.440 --> 00:21:24.400 So it's how do you encourage people and give them that sense that they're gonna do it? 00:21:24.559 --> 00:21:34.880 One of the stories I tell in the book is when people go bungee jumping for the first time, they get ready, they get their bungee uh jumping on, and then everyone starts counting down as a group. 00:21:35.119 --> 00:21:40.160 10, 9, 8, and the guy's and it one he jumps. 00:21:40.960 --> 00:21:44.640 That group of people is an encouragement. 00:21:45.200 --> 00:21:53.200 Most people, I believe 50% of the people when bungee jumping, if they go alone, they'd put it on, they'd start counting themselves, they would say, No, forget it, I'm not doing this. 00:21:53.519 --> 00:21:59.440 But it's it's that kind of that that encouragement that comes from the group that everyone's gonna do it that makes it easier. 00:22:00.240 --> 00:22:06.640 And then finally, when they get the results, it's so important to have a proper kind of celebration. 00:22:06.799 --> 00:22:10.880 And for those parents out there, I'll give you an example, I'll give you an example. 00:22:11.119 --> 00:22:15.680 Johnny comes home with a 99 on his math test, but he struggled for math all the years. 00:22:15.920 --> 00:22:18.079 And dad says, Good job, Johnny. 00:22:18.319 --> 00:22:21.279 That's almost a compliment, let alone a celebration. 00:22:21.519 --> 00:22:26.799 But if Johnny's, if dad says to Johnny, hey, Johnny, you know, I know you struggled for math through years. 00:22:26.880 --> 00:22:29.279 I've seen the last couple of weeks you've really worked hard. 00:22:29.359 --> 00:22:32.000 And today you brought home a test with a 99 on it. 00:22:32.079 --> 00:22:34.720 I'm really proud to be your father that you worked so hard to get there. 00:22:34.960 --> 00:22:37.519 Let's go to the ice cream store and get some ice cream. 00:22:37.920 --> 00:22:40.559 How much more meaningful is that celebration? 00:22:40.799 --> 00:22:44.960 And because of the celebration, he's going to be ready to go take his new challenge. 00:22:45.279 --> 00:22:48.799 I believe that every 90 days we should be finding new challenges to grow with. 00:22:48.960 --> 00:22:51.279 So what happens is we have the challenge. 00:22:51.440 --> 00:22:53.279 We go and we do it, we get successful. 00:22:53.359 --> 00:22:56.960 Let's celebrate in a way that makes me say, wow, I want to do this again. 00:22:57.440 --> 00:23:00.240 And encourages about it. 00:23:00.480 --> 00:23:02.079 Yeah, encourages a fantastic word. 00:23:02.319 --> 00:23:03.920 The servant leader encourages. 00:23:04.079 --> 00:23:08.799 And change and growth are part of every business across the world. 00:23:09.039 --> 00:23:10.079 100,000 percent. 00:23:10.240 --> 00:23:12.880 Like you just said, and that's what you teach

and grow. 00:23:13.039 --> 00:23:14.400 You know, it's interesting. 00:23:14.559 --> 00:23:21.359 Um, your coaching is very faith-driven, and I love that because that's what encouraged. 00:23:21.440 --> 00:23:24.400 I have faith in my employee, I'm gonna make him accountable, and I love that. 00:23:24.480 --> 00:23:27.359 And and audience, this is a powerful message. 00:23:27.519 --> 00:23:35.519 But I want to get personal, I want to ask you a question that don't ask anybody prep them for, because it just we learn a little bit more about you. 00:23:35.680 --> 00:23:47.519 So, Steve, you're going to a restaurant, you've got a four, a four-top, four seats, you're sitting in one of the seats, the other three seats are occupied either dead or alive, three people you want there, and why do you want them there? 00:23:47.680 --> 00:23:50.480 But most importantly, what food would you order? 00:23:53.440 --> 00:23:56.559 The food really wouldn't is not a big thing for me. 00:23:57.039 --> 00:23:58.480 Or it doesn't really make a difference. 00:23:58.640 --> 00:23:58.880 Okay. 00:23:59.039 --> 00:24:03.039 I'm not um, you know, yeah, sure, like a steak, I like a salad. 00:24:03.200 --> 00:24:06.160 It doesn't, but but that's not that's not really where it's at. 00:24:06.319 --> 00:24:10.799 The three people that I would like to uh have at the table. 00:24:10.960 --> 00:24:18.960 So I'm gonna limit it to the business world. 00:24:19.440 --> 00:24:33.359 And I'm doing that for a reason, because if I didn't do that, I'm getting the religious world, so it would be in the Jewish world, it would be people from a long time ago, people nobody you've ever heard of or anybody of your audience has ever heard of, and that wouldn't be a fair answer. 00:24:33.759 --> 00:24:43.440 So from the business world or the the the American world, um I'd love to have a sit down with Abe Lincoln. 00:24:45.519 --> 00:24:58.400 Abe Lincoln was uh talk about people that overcame difficulties, if you know his life story and the different things he had to do to finally make it, and the courage and face of fear, he's he was was unbelievable. 00:24:58.559 --> 00:25:01.039 That's one person I'd really like to sit down with. 00:25:01.279 --> 00:25:06.079 Um Ben Franklin's another one that's probably somebody that would be on that list. 00:25:06.799 --> 00:25:10.880 That's a person who had some incredible insights. 00:25:11.119 --> 00:25:17.599 And if you know his story, what he was like as a young person, and what he did as he got older and more mature. 00:25:17.759 --> 00:25:24.160 Uh, the stuff that uh what's his name from How to Win Friends and Influence People brings down some really interesting stories from him. 00:25:24.400 --> 00:25:27.440 I think that's a second person I'd really like to meet. 00:25:32.160 --> 00:25:33.599 It's a tough question. 00:25:40.000 --> 00:25:43.680 I'm glad it's tough because as we get deep in our soul, we do this as well. 00:25:45.119 --> 00:25:45.759 Yeah. 00:26:00.079 --> 00:26:01.359 Maybe Gandhi. 00:26:02.880 --> 00:26:05.279 Gandhi was a person that had a perspective. 00:26:05.599 --> 00:26:08.400 Actually, a lot of it I don't think was all correct. 00:26:08.720 --> 00:26:23.279 There's a very famous letter back and forth with one of the Jewish leaders in Gandhi, and he said during what was going on in Germany at the time that the Jews should just um passively uh resist and everything would be fine. 00:26:23.599 --> 00:26:33.359 And uh the rabbi's response to him was that worked great when the British did not want to kill you, but when the Germans want to kill us, they don't care if we're gonna be uh passive resistance. 00:26:33.519 --> 00:26:41.440 But no question he had some humongous knowledge and energies and way to do things. 00:26:41.599 --> 00:26:48.319 Uh maybe Thomas Jefferson would be another one, because that was a that was the framer of the independence, the declaration. 00:26:48.559 --> 00:26:51.440 Also, I would probably put him actually before Gandhi. 00:26:52.079 --> 00:26:53.839 Big part of our history, Thomas Jefferson. 00:26:54.079 --> 00:26:54.720 Yeah, yeah. 00:26:54.960 --> 00:26:56.160 Well, we've come to the end here. 00:26:56.400 --> 00:26:57.359 God time flew. 00:26:57.440 --> 00:27:00.319 Uh and that's what a great guest does and with great information. 00:27:00.400 --> 00:27:01.680 I appreciate you so much. 00:27:01.839 --> 00:27:03.839 How could people reach out to you? 00:27:04.640 --> 00:27:07.200 So the best place to get me is LinkedIn. 00:27:07.599 --> 00:27:09.839 Go to LinkedIn, just put in Steve Lover. 00:27:10.160 --> 00:27:13.200 And um, I don't, there's not a lot of lovers on LinkedIn. 00:27:13.599 --> 00:27:17.039 So uh you'll either get me or my brother, but I'm the only Steve. 00:27:17.119 --> 00:27:17.759 So that's one. 00:27:17.839 --> 00:27:19.279 That would be the easiest place. 00:27:19.920 --> 00:27:25.119 If somebody wants, they could reach me through my website, Blue Mountain Business Coaching. 00:27:25.599 --> 00:27:29.519 Um, it's a very uh very simple site, but it's an easy way to connect to me. 00:27:29.680 --> 00:27:33.759 Or Steve at Blue Mountain Coaching is uh my uh email address. 00:27:33.920 --> 00:27:34.880 Okay, perfect. 00:27:35.119 --> 00:27:36.799 And I will answer all emails. 00:27:36.880 --> 00:27:40.720 What I no, I appreciate you saying that and thank you for being on. 00:27:40.799 --> 00:27:46.400 This has been a blessing, and and you're definitely a servant's heart, and that's why you're on the show. 00:27:46.640 --> 00:27:48.559 And audience, you're very welcome. 00:27:48.640 --> 00:27:51.440 And audience, don't forget the TV show, Together We Serve. 00:27:51.599 --> 00:27:53.039 It's Fridays at 2 p.m. 00:27:53.200 --> 00:27:54.240 Pacific, 5 p.m. 00:27:54.400 --> 00:27:57.440 Eastern on Apple TV, Roku Samsung. 00:27:57.599 --> 00:28:03.119 See this big old head on a TV screen of 70 inches, but you'll see my guests more than me, which would be a good thing. 00:28:03.279 --> 00:28:08.799 And as always, me and Steve, thank you so much for watching or listening to this podcast. 00:28:08.880 --> 00:28:12.640 And we'll see you all in the next episode of doing business with a server design. 00:28:12.880 --> 00:28:14.000 Have a great day.