Full Transcript for Compute This 10-04-2026

this laptop, and 69 00:04:10.990 --> 00:04:14.939 it's failing every flipping time. Safe upgrade just falling on 70 00:04:14.969 --> 00:04:17.569 its face. And I'm thinking... This is why we pay 71 00:04:17.620 --> 00:04:20.420 Alfonso the big bucks because, you know, I'm doing something 72 00:04:20.459 --> 00:04:22.779 wrong and it's probably something small, something stupid that I 73 00:04:22.800 --> 00:04:25.579 just don't see. So let's go back to basics. What 74 00:04:25.600 --> 00:04:26.199 are we dealing with? 75 00:04:26.259 --> 00:04:26.439 What? 76 00:04:26.459 --> 00:04:32.269 Oh, my goodness. This is a Snapdragon processor. That's a 77 00:04:32.290 --> 00:04:40.410 different architecture. Is there a different Windows installation for Snapdragon? Biscuits. Now, 78 00:04:40.430 --> 00:04:41.670 of course, all my tech guys would have been able 79 00:04:41.689 --> 00:04:43.040 just to answer that. I had to look it up. 80 00:04:43.449 --> 00:04:47.290 But yes, there is. You need a whole new install. 81 00:04:47.569 --> 00:04:53.040 It's one gigabyte larger, ironically. So SafeUpgrade was never designed 82 00:04:53.060 --> 00:04:55.639 for that. It was designed for one version of Windows, 83 00:04:56.360 --> 00:04:59.160 not two. Because why would we need more than one? 84 00:05:00.339 --> 00:05:00.699 Oh, boy. 85 00:05:01.439 --> 00:05:04.660 So now it's got to detect what version, what processor 86 00:05:04.699 --> 00:05:06.480 you have, what kind of computer you've got before it 87 00:05:06.500 --> 00:05:10.220 can decide which version of Windows to install. And then 88 00:05:10.300 --> 00:05:11.939 once we figured that out, that unlocked a lot of 89 00:05:11.959 --> 00:05:15.519 failure rates. So then, okay, hey, we successfully installed on 90 00:05:15.959 --> 00:05:20.790 the Snapdragon computer. Let's do a rollback. Do not try 91 00:05:20.829 --> 00:05:23.829 to roll back to 6H2 if it installs on your computer. 92 00:05:24.389 --> 00:05:30.329 Just a friendly heads up. Because it'll brick it every time. 93 00:05:30.689 --> 00:05:33.839 It's got a flaw. It'll brick it every time. And 94 00:05:33.939 --> 00:05:35.720 so every time we had to roll back after a 95 00:05:35.759 --> 00:05:38.310 successful test so we could do another test, We had 96 00:05:38.350 --> 00:05:41.230 to do a remediation that said, don't do an infinite 97 00:05:41.269 --> 00:05:45.069 boot loop. Yeah, that was great. So that was the 98 00:05:45.120 --> 00:05:47.759 first bug. Where it came down, guys, was in our 99 00:05:47.800 --> 00:05:51.800 initial testing that evening, the initial testing of the installation 100 00:05:52.040 --> 00:06:00.100 of 26H2, roughly 33% of the time, 26H2 resulted in 101 00:06:00.139 --> 00:06:04.029 the computer being unresponsive in some way. 33%, way over 102 00:06:04.050 --> 00:06:09.300 the 20% we would normally see. 50% of the time, 103 00:06:10.680 --> 00:06:14.459 26H2 just didn't install. So what's the first thing you do? 104 00:06:14.759 --> 00:06:16.519 The first thing is you have to have a control, right? 105 00:06:16.540 --> 00:06:18.279 You have to have a control when you're doing an experiment. 106 00:06:18.300 --> 00:06:21.779 We have this new software that's designed to safely install 26H2. 107 00:06:21.839 --> 00:06:24.000 The first thing we need to know is how will 108 00:06:24.019 --> 00:06:28.250 the computers behave if we just install 26H2? That's how 109 00:06:28.290 --> 00:06:30.370 I figured out the ISO thing for the Snapdragon chip. 110 00:06:30.870 --> 00:06:35.939 That's how we figured out on an Asus laptop, Brand 111 00:06:36.000 --> 00:06:41.079 new out-of-the-box Asus laptop. Not even schrockified. Like this thing 112 00:06:41.139 --> 00:06:45.500 is out-of-the-box Asus. Everything that Asus would put on it. 113 00:06:45.550 --> 00:06:47.269 This is exactly what you would get if you went 114 00:06:47.310 --> 00:06:49.329 to the mart and bought a computer or you went 115 00:06:49.370 --> 00:06:50.930 to Amazon and bought one or you went to Best 116 00:06:50.949 --> 00:06:53.550 Buy and bought one. We haven't replaced the memory yet. 117 00:06:53.589 --> 00:06:55.750 We haven't replaced the hard drive yet. We haven't done 118 00:06:55.879 --> 00:07:03.939 any of the customizations yet. Installing the base 26H2 failed. 119 00:07:04.779 --> 00:07:10.360 It just failed. Sorry, we couldn't install this on your computer. Okay. Well, 120 00:07:10.379 --> 00:07:12.019 at least we have our first failure case that we 121 00:07:12.060 --> 00:07:14.259 can analyze to find out why it's not going to install, 122 00:07:14.319 --> 00:07:16.259 and then no one else will ever experience that again. 123 00:07:17.259 --> 00:07:20.350 So we go to town. Now, guys, I can do 124 00:07:20.389 --> 00:07:25.910 a lot, but I can't build an entire application of 125 00:07:25.970 --> 00:07:31.750 that level of complexity from scratch with no sleep in 126 00:07:31.750 --> 00:07:37.230 14 hours. and have it be release ready, okay? That's 127 00:07:37.250 --> 00:07:40.790 something that takes Alfonso a month. That's something that takes 128 00:07:40.910 --> 00:07:43.970 a team of people at Microsoft a period of time 129 00:07:44.009 --> 00:07:47.529 to do. This is not something that one guy just does, right? 130 00:07:47.910 --> 00:07:51.769 And on top of that, between you and me, I'm 131 00:07:51.829 --> 00:07:56.540 not God's gift to coding. I can do some things, 132 00:07:56.800 --> 00:08:01.449 but I'm not Alfonso, right? I'm a poor substitute. So I, 133 00:08:01.459 --> 00:08:04.980 of course, enlist the help of the AIs. And We 134 00:08:05.300 --> 00:08:08.810 get to work. We build the software. We make it. 135 00:08:08.819 --> 00:08:11.990 We sign it. We test it. We went through 26 136 00:08:11.990 --> 00:08:17.269 versions before you got the first version. After you got 137 00:08:17.329 --> 00:08:21.529 the first version, the good idea fairy struck me sometime 138

00:08:21.569 --> 00:08:24.930 around 4 a.m., and the good idea fairy said, you 139 00:08:24.949 --> 00:08:28.269 know what would be a great idea, Thor? Every time 140 00:08:28.350 --> 00:08:30.949 SafeUpgrade fails on an install, we should send a report 141 00:08:31.050 --> 00:08:34.000 up to the server, and then we can have one 142 00:08:34.019 --> 00:08:37.899 of the AIs analyze those reports every 10 minutes. And 143 00:08:37.980 --> 00:08:42.639 then we can fix the software with an update to 144 00:08:42.679 --> 00:08:46.059 deal with whatever reason that failure happened and then push 145 00:08:46.120 --> 00:08:47.919 out an update for the software so that the next 146 00:08:47.980 --> 00:08:50.919 person that runs it doesn't have to deal with that. Now, 147 00:08:50.960 --> 00:08:53.000 in reality, there's like, you know, about an hour in 148 00:08:53.019 --> 00:08:54.899 between builds, you know, it takes some time to code 149 00:08:54.940 --> 00:08:57.600 things and sign things and publish things. You know, so 150 00:08:57.620 --> 00:09:00.210 about an hour, but, you know, so maybe, maybe person 151 00:09:00.259 --> 00:09:03.029 two gets hit, but you know, person S, Seven, eight, 152 00:09:03.129 --> 00:09:06.649 nine don't. You know, that kind of thing. We released 153 00:09:06.830 --> 00:09:10.929 something like six more versions in 24 hours after that 154 00:09:11.450 --> 00:09:15.610 based on real failures in the field. Real times that 155 00:09:15.649 --> 00:09:18.710 SafeUpgrade tried to install a software update, this update for 156 00:09:18.750 --> 00:09:21.789 a customer, and it didn't work. Normally, you guys would 157 00:09:21.809 --> 00:09:23.909 have to call the service center and ask for help, 158 00:09:23.950 --> 00:09:25.889 and we'd chalk desk in, and we'd do all that stuff. 159 00:09:28.250 --> 00:09:30.740 Some of you still did this time, but the answer was, 160 00:09:31.559 --> 00:09:35.100 Try again in about an hour. The software updates itself 161 00:09:35.139 --> 00:09:37.000 and then magically it works. And you're like, wow, that's 162 00:09:37.039 --> 00:09:41.090 pretty spectacular. So that was self-healing software. That was a 163 00:09:41.129 --> 00:09:43.389 good 4 a.m. idea, Fairy Visit. I like that one. 164 00:09:44.669 --> 00:09:47.789 The official result. Now keep in mind, if you were 165 00:09:47.850 --> 00:09:52.169 just installing this cold, you would have roughly a 50% 166 00:09:52.169 --> 00:09:52.789 failure rate. 50, not 20. 167 00:09:52.769 --> 00:09:53.159 Of the.... 168 00:10:00.220 --> 00:10:07.080 600 licenses that we made available for SafeUpgrade, 22 customers 169 00:10:07.919 --> 00:10:12.169 had trouble installing. Some of those customers are still having problems, 170 00:10:12.230 --> 00:10:14.549 and I know who you are, and we know who 171 00:10:14.590 --> 00:10:17.570 you are, and we are cooking a new version of 172 00:10:17.649 --> 00:10:21.029 SafeUpgrade right now to deal with your issue We're also 173 00:10:21.049 --> 00:10:23.610 going to be contacting you for some remote sessions so 174 00:10:23.629 --> 00:10:24.950 that we can take a look at your logs on 175 00:10:24.970 --> 00:10:27.690 your computer to find out if there's something special happening there. 176 00:10:27.710 --> 00:10:30.440 A couple things that we have found, AVG and Avast, 177 00:10:30.840 --> 00:10:32.860 garbage pieces of software that they are when it comes 178 00:10:32.879 --> 00:10:37.120 to antivirus these days, block SafeUpgrade. They don't block the 179 00:10:37.139 --> 00:10:39.559 SafeUpgrade program, but they block what it tries to do, 180 00:10:40.059 --> 00:10:43.360 tries to install an update. And so apparently Windows updates 181 00:10:43.399 --> 00:10:47.070 get blocked by AVG and Avast because that's what high-quality, 182 00:10:47.129 --> 00:10:49.950 free antivirus software gets you. If you're paying for it, 183 00:10:51.769 --> 00:10:53.970 So if you're having trouble installing and you're running AVG 184 00:10:54.090 --> 00:10:57.789 or Avast, that's the problem. You need to turn that 185 00:10:57.870 --> 00:11:01.250 off and try again. If you have not got your 186 00:11:01.289 --> 00:11:04.250 copy of SafeUpgrade, we had a lot of success. We 187 00:11:04.629 --> 00:11:07.730 only had 22 failures, so a lot of people successfully installed. 188 00:11:09.409 --> 00:11:13.429 The licenses are now available again on our website at schrockinnovations.com. 189 00:11:13.480 --> 00:11:17.590 Last time I looked, We had something like 205 available, 190 00:11:17.669 --> 00:11:21.190 something like that. So you can purchase a license for 191 00:11:21.230 --> 00:11:23.870 SafeUpgrade and then download the software and install it on 192 00:11:23.889 --> 00:11:26.830 your computer and have this update safely installed. And you 193 00:11:26.870 --> 00:11:31.840 go to shop and then specials and then run the 194 00:11:31.879 --> 00:11:34.320 software there or buy the software there. Shop in specials, 195 00:11:34.659 --> 00:11:37.700 buy your copy of SafeUpgrade. It's like $ 59. 99, something like that. 196 00:11:38.600 --> 00:11:41.059 You get the software. You get instructions emailed to you 197 00:11:41.080 --> 00:11:43.649 how to do it. We made the login. I'm like, 198 00:11:43.830 --> 00:11:47.629 if we're going to redesign this, the good idea fairy said, bong. 199 00:11:48.389 --> 00:11:51.019 Do you know that lots of customers call us to 200 00:11:51.059 --> 00:11:53.340 reset their passwords when they try to run safe upgrade? 201 00:11:54.659 --> 00:11:57.340 And I said, really good idea fairy. I had forgotten that. 202 00:11:58.000 --> 00:12:00.820 And the good idea fairy said, you know, we could 203 00:12:00.860 --> 00:12:05.559 make the technician's lives a lot easier if we allowed 204 00:12:05.620 --> 00:12:08.320 customers to log in with something besides their password. 205 00:12:10.279 --> 00:12:10.419 Hmm. 206 00:12:10.909 -->

00:12:12.490 Well, why are we making them log in in the 207 00:12:12.509 --> 00:12:14.350 first place? Well, because we need to check your account 208 00:12:14.370 --> 00:12:15.909 to see if you have a license available to run 209 00:12:15.950 --> 00:12:22.000 the software. Okay. So if you need to do that, 210 00:12:22.019 --> 00:12:24.820 I mean we're not giving– this program doesn't access your 211 00:12:25.080 --> 00:12:29.120 credit cards on file or your work orders or any 212 00:12:29.139 --> 00:12:32.779 of your subscriptions or anything. There isn't really any bad 213 00:12:32.919 --> 00:12:35.009 blast radius here. Why can't we just have people sign 214 00:12:35.049 --> 00:12:39.129 in with their email address and their zip code? That 215 00:12:39.149 --> 00:12:43.039 would work. Okay, let's do that. And poof, all those 216 00:12:43.080 --> 00:12:46.200 support calls went away. So this version of Safe Upgrade 217 00:12:46.240 --> 00:12:49.360 is by far the most advanced version that we have 218 00:12:49.580 --> 00:12:52.840 ever made at Schrock. It has the highest success rate 219 00:12:53.240 --> 00:12:57.159 of any version we have ever had at Schrock. Some 220 00:12:57.210 --> 00:13:01.669 installations complete as quickly as 10 minutes or less. If 221 00:13:01.690 --> 00:13:04.850 you've run Safe Upgrade before and watched it for 17, 222 00:13:04.850 --> 00:13:08.529 18 hours sit there and spin because it's downloading this massive, 223 00:13:08.710 --> 00:13:11.809 huge update, Well, having it be able to do it 224 00:13:11.850 --> 00:13:16.389 in 10 minutes or less is truly an advance. You 225 00:13:16.409 --> 00:13:18.549 ever wonder why it is that SafeUpgrade fails, but you 226 00:13:18.570 --> 00:13:20.009 call the service center and the guys are able to 227 00:13:20.049 --> 00:13:22.730 do it over the Schrock desk? Well, it's because there's 228 00:13:22.809 --> 00:13:25.830 three different ways you can install this update. And SafeUpgrade, 229 00:13:25.990 --> 00:13:28.980 the old version, just did the one that was most 230 00:13:29.049 --> 00:13:32.720 likely to install it successfully, which was downloading the entire 231 00:13:32.820 --> 00:13:37.279 update and installing it. Not every computer needs that, though. 232 00:13:38.240 --> 00:13:38.399 So. 233 00:13:38.960 --> 00:13:41.620 The new version of safe upgrade tries all three methods 234 00:13:41.919 --> 00:13:45.320 before it calls it failure. And then when it does fail, 235 00:13:45.340 --> 00:13:46.970 like I said, it sends a log up. So we 236 00:13:47.000 --> 00:13:50.309 get nothing personal, no personal data. It's not nothing about 237 00:13:50.350 --> 00:13:52.570 your files or your photos or your emails or anything 238 00:13:52.590 --> 00:13:56.309 like that. Purely log files about why this update was 239 00:13:56.389 --> 00:13:59.429 not able to install. We analyze those log files and 240 00:13:59.450 --> 00:14:03.740 we make new software. So it's truly a fantastic system. 241 00:14:05.179 --> 00:14:09.129 It is fast. It is reliable. If I do say 242 00:14:09.210 --> 00:14:12.409 so myself, it's a pretty sweet piece of software, especially 243 00:14:12.450 --> 00:14:15.370 considering the fact that it was just me and Chad 244 00:14:15.950 --> 00:14:18.210 and Ernesto. You don't know who Ernesto is. I never 245 00:14:18.250 --> 00:14:21.840 talk about Ernesto, but Ernesto deserves a radio show shout out. 246 00:14:22.220 --> 00:14:27.340 You see, Alfonso also has an AI. And his AI 247 00:14:27.379 --> 00:14:30.980 is named Ernesto. And there's a funny story behind that. 248 00:14:31.019 --> 00:14:32.820 I'll share that some other time. That's an aftershock kind 249 00:14:32.860 --> 00:14:37.929 of story. But Ernesto... works with Alfonso every day, has 250 00:14:38.090 --> 00:14:41.600 access to all the things. And so when Alfonso goes 251 00:14:41.629 --> 00:14:46.039 on vacation, if I need something, Alfonso unlocks Ernesto for 252 00:14:46.080 --> 00:14:49.059 me and says, you may treat Thor as me while 253 00:14:49.139 --> 00:14:54.139 I am gone. We've made a document that we are 254 00:14:54.220 --> 00:14:57.059 currently keeping on Ernesto for Alfonso when he gets back, 255 00:14:57.120 --> 00:15:00.500 and it's called Things Amigo Thor Messed Up While Alfonso 256 00:15:00.539 --> 00:15:03.980 Was Out. And it's literally a list of everything we've touched. 257 00:15:04.000 --> 00:15:04.139 Yeah. 258 00:15:06.389 --> 00:15:08.769 This is all the things we did. We kept everything 259 00:15:08.840 --> 00:15:10.460 on a separate branch so you can roll any of 260 00:15:10.500 --> 00:15:14.679 it back, but all good things, all good things. 402-558-1110 261 00:15:15.120 --> 00:15:18.080 is the number to join us on the program. Ask 262 00:15:18.120 --> 00:15:20.080 a question, make a comment, be a part of the program. 263 00:15:20.279 --> 00:15:22.519 We'll put you in the drawing for a $ 25 Schrock 264 00:15:22.580 --> 00:15:27.830 Innovations gift certificate. Also, if you are on Facebook, you 265 00:15:27.850 --> 00:15:31.370 can watch us at facebook.com slash schrockinnovations where we're broadcasting 266 00:15:31.450 --> 00:15:36.789 live right now, facebook.com slash schrockinnovations.com. Post a comment there. 267 00:15:36.809 --> 00:15:38.759 I try to answer those during the commercial break. If 268 00:15:38.769 --> 00:15:41.320 you have questions, especially questions about safe upgrades, stuff like that, 269 00:15:41.360 --> 00:15:46.080 we can pop them in there for you. Last thing 270 00:15:46.100 --> 00:15:48.279 that I'm going to mention here is the service centers. 271 00:15:49.399 --> 00:15:53.289 Lincoln and Des Moines have some new operating hours. You 272 00:15:53.309 --> 00:15:56.669 might recall Lincoln flooded about this time last year, and 273 00:15:57.509 --> 00:16:00.480 we lost the entire staff as part of that. It 274 00:16:00.500 --> 00:16:04.590 was a mess. Um, so Lincoln

had been operating on 275 00:16:04.629 --> 00:16:07.360 reduced hours for about a year. Uh, they were closing 276 00:16:07.379 --> 00:16:09.580 at six and they were not open on Sundays, things 277 00:16:09.620 --> 00:16:12.659 like that. I'm happy to report that the Lincoln service 278 00:16:12.679 --> 00:16:15.840 center is now open seven days a week. So it's 279 00:16:15.879 --> 00:16:18.340 open every day. That's seven, right? 280 00:16:18.379 --> 00:16:18.519 Yeah. 281 00:16:18.580 --> 00:16:21.899 Seven every day. And, we're open Monday through Saturday from 282 00:16:21.899 --> 00:16:24.200 10 to eight and Sunday from noon to five. So 283 00:16:24.259 --> 00:16:28.090 right now, all of the service centers, including Lincoln, Des Moines, Omaha, 284 00:16:28.250 --> 00:16:33.039 and Papillion are all open the same hours, uh, normal 285 00:16:33.059 --> 00:16:36.519 hours till 8 PM, Monday through Saturday, and then Sunday 286 00:16:36.559 --> 00:16:38.200 from noon to five. So if you need help with 287 00:16:38.220 --> 00:16:40.299 your safe upgrade, we have someone there to help you 288 00:16:40.340 --> 00:16:42.980 today from noon to five on Sunday, on Saturday from 289 00:16:42.980 --> 00:16:45.139 10 to eight, every other day of the week from 290 00:16:45.139 --> 00:16:48.990 10 to eight as well. So you can check that out, uh, 291 00:16:49.149 --> 00:16:52.129 or Schrock innovations.com click on shop and specials, and you 292 00:16:52.169 --> 00:16:55.070 can pick up your copy of safe upgrade. Um, I 293 00:16:55.090 --> 00:16:58.029 know I'm supposed to say while supplies last, that's usually 294 00:16:58.070 --> 00:17:00.570 how the pre-sell works because we only sell 600 licenses. Um, 295 00:17:02.460 --> 00:17:05.579 The thing is we only have 600 licenses outstanding at 296 00:17:05.599 --> 00:17:08.160 a given point in time because if something goes wrong, 297 00:17:08.519 --> 00:17:11.640 we need to be able to service those customers. And 298 00:17:11.680 --> 00:17:13.829 so nothing has gone wrong this time. In fact, one 299 00:17:13.849 --> 00:17:15.660 of the cool things, you're going to love this, safe 300 00:17:15.720 --> 00:17:19.210 upgrade this time, if the update would have bricked your computer, 301 00:17:20.109 --> 00:17:24.210 safe upgrade pops up a screen that says your computer 302 00:17:24.250 --> 00:17:26.730 would not have installed this update successfully, and we are 303 00:17:26.789 --> 00:17:30.789 currently taking additional steps to ensure its successful installation using 304 00:17:30.829 --> 00:17:34.200 safe upgrade. So for the first time ever, you actually 305 00:17:34.220 --> 00:17:38.089 get to know. Like you buy the safe upgrade software. 306 00:17:38.160 --> 00:17:40.049 A person on Facebook a few weeks back said, this 307 00:17:40.109 --> 00:17:43.269 is scareware. And there is an insurance element to it, right? 308 00:17:43.289 --> 00:17:47.589 Because if you get safe upgrade and the installation doesn't work, 309 00:17:48.210 --> 00:17:50.049 you have a warranty through us. We're going to help 310 00:17:50.089 --> 00:17:52.930 you fix whatever is not working to get the update installed. 311 00:17:53.650 --> 00:17:56.670 If you just install the update yourself and it causes, 312 00:17:57.029 --> 00:17:58.750 like I said, 50% of the time, if it causes 313 00:17:58.769 --> 00:18:01.039 like an endless boot loop or something, Well, now you're 314 00:18:01.059 --> 00:18:02.640 bringing it into the shop and you have to pay 315 00:18:02.680 --> 00:18:04.480 us an hour or two hours of labor. It could 316 00:18:04.519 --> 00:18:07.740 be as much as $ 300 to fix it. So you're 317 00:18:07.759 --> 00:18:11.359 paying $ 300 to fix the impact of the botched update. 318 00:18:11.900 --> 00:18:13.500 And then we're asking you after that, would you like 319 00:18:13.539 --> 00:18:15.029 us to install it for you this time? Or do 320 00:18:15.049 --> 00:18:17.390 you want to just try this again at home? You know, 321 00:18:17.470 --> 00:18:20.049 so safe upgrade really gives you that insurance policy for 322 00:18:20.049 --> 00:18:25.589 $ 65 that, you know, everything is good. Everything is going 323 00:18:25.609 --> 00:18:27.960 to be fine. If it's not fine, we're going to 324 00:18:28.000 --> 00:18:29.779 take care of it. Now we have stats to back 325 00:18:29.839 --> 00:18:31.140 up the fact that you're going to be just fine. 326 00:18:31.160 --> 00:18:32.980 If you use safe upgrade, you're going to be way 327 00:18:33.019 --> 00:18:37.140 better off actually. And now it'll actually tell you that 328 00:18:37.160 --> 00:18:40.750 you're better off. So that's pretty cool there too. All right. 329 00:18:40.750 --> 00:18:41.569 4 0 2 5 5 8 11 10. When we 330 00:18:41.609 --> 00:18:43.950 come back from the break guys, we are going to, 331 00:18:44.150 --> 00:18:45.789 we have a bunch of stuff in the show today. 332 00:18:46.569 --> 00:18:49.049 It looks like there's a fake version of chat GPT 333 00:18:49.089 --> 00:18:52.150 going around out there. That's tricking people and infecting their computers. 334 00:18:52.589 --> 00:18:54.650 So we're going to– and it's a bad infection. It's 335 00:18:54.690 --> 00:18:58.150 a remote access Trojan, full access. So we're going to 336 00:18:58.190 --> 00:19:01.019 tell you what's going on there coming up on the program. Also, 337 00:19:01.319 --> 00:19:04.819 we've talked a lot about Windows 11 26H2 and all 338 00:19:04.859 --> 00:19:07.920 the ways it can go wrong. What we haven't talked 339 00:19:07.960 --> 00:19:11.319 about yet are all the things that Windows 11 26H2 340 00:19:11.359 --> 00:19:15.049 is going to give you when it's properly installed. This 341 00:19:15.150 --> 00:19:18.049 is one of those bittersweet updates that you desperately want 342 00:19:18.150 --> 00:19:21.440 on your computer. This is a good update, guys. Good 343 00:19:21.480 --> 00:19:24.930 from the perspective of what it does, what

it's supposed 344 00:19:24.970 --> 00:19:28.049 to do. It's good. What's bad about it is that 345 00:19:28.089 --> 00:19:30.289 sometimes the delivery isn't going to go a little rough. 346 00:19:31.369 --> 00:19:34.289 So let's tell you what's good so that you realize 347 00:19:34.650 --> 00:19:37.130 this isn't something to be feared. This is something to 348 00:19:37.170 --> 00:19:40.289 be enjoyed. This is something that you're going to really, man, 349 00:19:41.009 --> 00:19:44.190 less of those stupid Bing news stories. Come on, right? 350 00:19:44.549 --> 00:19:48.109 That'd be amazing. Also coming up on the program, Microsoft 351 00:19:48.250 --> 00:19:53.240 got hacked this week. and Clippy came back. You remember Clippy? 352 00:19:53.819 --> 00:19:58.420 The little paper clip from Microsoft was a 97, Office 97. 353 00:19:58.420 --> 00:20:02.809 Clippy came back and he's got a new job. So 354 00:20:02.829 --> 00:20:05.069 we're going to tell you what Clippy's new job was 355 00:20:05.410 --> 00:20:08.349 when Microsoft got hacked. Coming up next on Compute This. 356 00:20:08.609 --> 00:20:11.670 You know your computer needs modern antivirus, and you know 357 00:20:11.829 --> 00:20:15.390 using a VPN helps protect your identity online. But did 358 00:20:15.410 --> 00:20:17.640 you know that all of that protection could be useless 359 00:20:17.720 --> 00:20:21.039 if you're running outdated programs? We all run common free 360 00:20:21.059 --> 00:20:25.880 software like Adobe Reader, Dropbox, Firefox, and Chrome. Every day 361 00:20:25.920 --> 00:20:28.980 there are critical security updates for these common programs that 362 00:20:29.019 --> 00:20:32.269 don't get automatically installed for up to two weeks. That's 363 00:20:32.309 --> 00:20:36.450 an eternity in today's world. That's why Schrock created Secure Updater. 364 00:20:36.750 --> 00:20:40.430 Secure Updater checks for and installs these critical updates every 365 00:20:40.509 --> 00:20:44.559 eight hours, boosting your antivirus by closing off attack vectors 366 00:20:44.619 --> 00:20:47.519 before they can be used to penetrate your computer. Go 367 00:20:47.539 --> 00:20:51.220 to secureupdater.com and try it for free. We are so 368 00:20:51.279 --> 00:20:53.599 confident in our product, we don't even ask for a 369 00:20:53.640 --> 00:20:57.700 credit card to start the trial. Go to secureupdater.com today 370 00:20:57.849 --> 00:21:01.430 and start your 14-day trial and enjoy having the peace 371 00:21:01.470 --> 00:21:04.930 of mind that your software is being updated quickly and safely. 372 00:21:05.450 --> 00:21:07.569 You will be shocked at the number of programs that 373 00:21:07.589 --> 00:21:09.910 are out of date on your PC right now. Get 374 00:21:09.950 --> 00:21:13.200 your 14-day free trial at secureupdater.com. 375 00:21:14.339 --> 00:21:17.339 If Schrock Innovation's Data Recovery Lab saves the data, the 376 00:21:17.380 --> 00:21:18.200 other guys can't. 377 00:21:18.500 --> 00:21:19.599 The next time your. 378 00:21:19.400 --> 00:21:22.319 Hard drive, camera card, or flash drive fails, let Schrock 379 00:21:22.359 --> 00:21:23.599 get your data back. 380 00:21:24.339 --> 00:21:27.799 There are enough unused computers in storage to give every man, woman, 381 00:21:27.940 --> 00:21:30.779 and child in the U.S. an old, outdated, and useless 382 00:21:30.799 --> 00:21:34.980 computer system. Obsolete tablets and smartphones are nearly as bad. 383 00:21:35.480 --> 00:21:37.720 Most people know not to throw them into the landfill 384 00:21:37.740 --> 00:21:40.420 where they leak and contaminate, but it's hard to find 385 00:21:40.460 --> 00:21:44.509 a place to safely recycle electronics. That's why Schrock Innovations 386 00:21:44.630 --> 00:21:49.849 offers free recycling for computers, laptops, phones, tablets, cords, and accessories. 387 00:21:50.150 --> 00:21:53.700 In fact, only monitors and printers have a small recycling fee. 388 00:21:54.019 --> 00:21:57.839 Everything else is free. More importantly, Schrock will securely delete 389 00:21:57.940 --> 00:22:00.619 any data from your devices and hard drives. before they 390 00:22:00.660 --> 00:22:03.420 are sent to a certified recycling partner who will then 391 00:22:03.509 --> 00:22:06.670 repeat the wiping process just to be safe. When you 392 00:22:06.750 --> 00:22:10.190 recycle your old technology at Schrock, you know your identity 393 00:22:10.269 --> 00:22:13.690 and privacy are protected and your equipment is being actually 394 00:22:13.750 --> 00:22:17.170 recycled by a certified recycling partner. Schrock is proud to 395 00:22:17.210 --> 00:22:21.329 recycle more e-waste than we produce annually, making a positive 396 00:22:21.369 --> 00:22:24.990 difference to our economy and ecology. Do your part by 397 00:22:25.029 --> 00:22:28.279 dropping your old gear at any Schrock service center and 398 00:22:28.319 --> 00:22:31.559 be part of the area's largest and most popular technology 399 00:22:31.599 --> 00:22:34.240 recycling program with Schrock Innovations. 400 00:22:39.019 --> 00:22:46.920 All righty, folks. Welcome back into Compute This. My name 401 00:22:46.940 --> 00:22:49.109 is George Schrock. I'm the owner of the Schrock Innovations 402 00:22:49.119 --> 00:22:52.130 Computer Company. You know, I used to think getting up 403 00:22:52.170 --> 00:22:56.859 this early on Sunday morning It's rough. It's tough. I 404 00:22:56.900 --> 00:23:00.640 got to get up at like 520 to be cleaned up, showered, 405 00:23:00.700 --> 00:23:03.920 camera ready, here in the studio, equipment set up, everything 406 00:23:03.960 --> 00:23:08.900 ready to go. Try staying up all night at 50. 407 00:23:08.900 --> 00:23:13.329 That dog don't hunt. Not like it used to. I 408 00:23:14.789 --> 00:23:16.210 was laying there. I was sitting in my chair and 409 00:23:16.230 --> 00:23:18.990 I'm like, I could just close my eyes for a second. No, 410 00:23:19.029 -->

00:23:22.009 I better not do that. I'll wake up tomorrow and 411 00:23:22.289 --> 00:23:24.069 everyone will be like, where's our safe upgrade? I'll be like, 412 00:23:24.130 --> 00:23:30.859 I fell asleep. It's so sad. Oh, goodness. 402-558-1110. Yano, 413 00:23:30.900 --> 00:23:32.740 welcome to the program. How can I help you on 414 00:23:32.779 --> 00:23:33.500 Compute This today? 415 00:23:33.519 --> 00:23:38.700 Hi there. First story I want to say, I've purchased 416 00:23:38.859 --> 00:23:41.160 a desktop and a laptop from you guys, and you 417 00:23:41.180 --> 00:23:44.880 guys are great on service, and I appreciate that. I 418 00:23:45.079 --> 00:23:48.509 did purchase the safe upgrade as you put insurance. from 419 00:23:48.569 --> 00:23:52.480 you and, uh, it, it did not load. And, and, um, 420 00:23:52.690 --> 00:23:54.750 I called the service center and they tried to remotely 421 00:23:54.849 --> 00:23:59.069 access me and, and, uh, on software on, uh, on, uh, 422 00:23:59.289 --> 00:24:03.440 spy or, uh, uh, virus protection software. I bought, I 423 00:24:03.480 --> 00:24:06.619 bought purchase from you. They, they couldn't access my computer. 424 00:24:06.640 --> 00:24:10.079 So I brought it in and, um, and that was fine. 425 00:24:10.119 --> 00:24:11.440 I mean, we've got to do what we got to do, 426 00:24:11.480 --> 00:24:13.519 but I would, uh, they, they said they were going 427 00:24:13.539 --> 00:24:14.700 to charge me another $ 35 to fix it. And, um, 428 00:24:17.589 --> 00:24:19.509 They did it within a couple hours, which was great. 429 00:24:19.549 --> 00:24:22.309 But I thought because we buy the safe upgrade that 430 00:24:22.450 --> 00:24:24.809 there wouldn't be any more charges if it didn't go through. 431 00:24:24.829 --> 00:24:26.509 So I was a little bit confused by that. 432 00:24:26.589 --> 00:24:29.069 Great question. This did come up in the service centers 433 00:24:29.109 --> 00:24:30.789 a couple times. In fact, I answered a question this 434 00:24:30.809 --> 00:24:33.170 morning from one of my managers about this, like, how 435 00:24:33.190 --> 00:24:36.680 should we invoice this properly? But essentially, safe upgrade is 436 00:24:36.720 --> 00:24:42.289 do-it-yourself at-home software. Okay. You get a discount. Normally it 437 00:24:42.329 --> 00:24:45.029 costs $ 95 for us to install SafeUpgrade. So if we 438 00:24:45.049 --> 00:24:50.089 sell it for $ 60, that's a $ 35 discount. So what 439 00:24:50.130 --> 00:24:52.410 happens is if you bring the computer into the service 440 00:24:52.430 --> 00:24:53.990 center and we put it up on a bench and 441 00:24:54.039 --> 00:24:58.019 a technician actually sits down and executes the installation, you 442 00:24:58.039 --> 00:25:00.480 pay the $ 35 difference. We give you the credit. You 443 00:25:00.519 --> 00:25:02.240 bought the software. We're not going to charge you the 444 00:25:02.279 --> 00:25:06.740 whole $ 95 all over again. But the software assistance is 445 00:25:06.819 --> 00:25:10.190 limited to SchrockDesk Remote Assistance. So if the technician is 446 00:25:10.230 --> 00:25:13.130 remote into the computer and you are one of those 447 00:25:13.130 --> 00:25:17.730 22 edge cases, Yano, I know your name. You are 448 00:25:17.849 --> 00:25:20.970 one of the 22. If you're one of those 22 449 00:25:20.970 --> 00:25:25.609 edge cases that didn't install for a variety of reasons. 450 00:25:25.769 --> 00:25:27.869 We have another gentleman. See if I can pull his 451 00:25:27.910 --> 00:25:29.710 name up in my email here. I guess it's not important. 452 00:25:30.200 --> 00:25:33.839 But we have another gentleman, Rick, that we're going to 453 00:25:33.880 --> 00:25:36.569 be reaching out to this morning because we're putting out– 454 00:25:36.880 --> 00:25:38.700 this is kind of the power of what this software 455 00:25:38.720 --> 00:25:40.289 allows us to do. We have all the reports from 456 00:25:40.390 --> 00:25:43.569 Yano's computer and Rick's computer about what is not working. 457 00:25:44.390 --> 00:25:48.250 We put out an update basically that was hopefully going 458 00:25:48.269 --> 00:25:50.329 to fix that situation for both Yano and Rick. But 459 00:25:50.369 --> 00:25:52.789 that update apparently didn't work because, Yano, you had to 460 00:25:52.829 --> 00:25:56.680 come in. So the next step would be let's get 461 00:25:56.720 --> 00:25:59.059 connected on the Schrock desk and see if And this 462 00:25:59.099 --> 00:26:01.039 is what the technicians did for you. See if we 463 00:26:01.079 --> 00:26:04.180 can read those logs and figure out why the update 464 00:26:04.240 --> 00:26:08.049 isn't executing. And if the update isn't executing for a 465 00:26:08.089 --> 00:26:10.750 reason that we can fix remotely over the Schrock desk, 466 00:26:10.789 --> 00:26:13.390 then we're going to do that. If it's not working 467 00:26:13.490 --> 00:26:17.049 properly for a reason that we can't fix remotely. So, 468 00:26:17.170 --> 00:26:19.599 for example, let's just say for the sake of discussion, 469 00:26:19.640 --> 00:26:24.019 your Ethernet adapter was not compatible with the new version. Well, 470 00:26:24.039 --> 00:26:26.799 if we're working remotely and we turn off your Ethernet adapter, 471 00:26:27.799 --> 00:26:31.980 we lose our connection. And then you're just without an Ethernet. 472 00:26:32.059 --> 00:26:34.440 You have no Internet then. And yeah, I guess you're 473 00:26:34.460 --> 00:26:36.410 gonna have to bring that in. So, you know, we 474 00:26:36.430 --> 00:26:38.210 don't want to do that. So there are some things 475 00:26:38.230 --> 00:26:41.269 that we can't do remotely because it would be detrimental 476 00:26:41.309 --> 00:26:44.690 to the connection. There are some things that doing it remotely, 477 00:26:44.950 --> 00:26:47.220 there is some risk. We want to have a backup 478 00:26:47.299 --> 00:26:50.559 first before we edit your registry. We want to

make 479 00:26:50.619 --> 00:26:52.799 sure that we. have an image of your hard drive 480 00:26:52.859 --> 00:26:57.559 before we go screwing around with recovery partitions. There's a 481 00:26:57.619 --> 00:26:59.480 few things like that where we could do it remotely, 482 00:26:59.900 --> 00:27:01.940 but my goodness, if we make a mistake, the blast 483 00:27:01.980 --> 00:27:04.400 radius is so big on that that you're going to 484 00:27:04.420 --> 00:27:06.849 be a very dissatisfied customer when you lose everything on 485 00:27:06.869 --> 00:27:10.490 your hard drive because the remote tech destroyed it. So 486 00:27:10.529 --> 00:27:12.450 those are the reasons we have people come in. But 487 00:27:12.609 --> 00:27:16.890 in those situations, the problem was so severe that there 488 00:27:16.950 --> 00:27:18.930 is nothing that anyone was going to be able to 489 00:27:18.950 --> 00:27:21.670 do to get that update to install remotely. It would 490 00:27:21.710 --> 00:27:24.890 have failed on auto install. It failed with secure updater. 491 00:27:24.990 --> 00:27:28.099 It failed with a direct technician intervention over the Schrock desk. 492 00:27:28.740 --> 00:27:30.079 So at that point, we had to bring it into 493 00:27:30.099 --> 00:27:32.660 the service center and do those extra actions, and that 494 00:27:32.700 --> 00:27:35.740 was why there's an extra charge. So the warranty that 495 00:27:35.759 --> 00:27:39.299 I talk about, the insurance, basically, it has two components 496 00:27:39.339 --> 00:27:41.400 to it. The first component is the one you're talking about, 497 00:27:41.420 --> 00:27:44.049 where if safe upgrade doesn't work for some reason, we're 498 00:27:44.089 --> 00:27:48.880 making you a promise. You're buying $ 65 after tax. You're 499 00:27:48.900 --> 00:27:51.650 getting $ 60 worth of software to do a specific job. 500 00:27:52.250 --> 00:27:54.369 If it doesn't do the job, we're going to make 501 00:27:54.410 --> 00:27:56.789 sure we take care of you. On the flip side, 502 00:27:58.309 --> 00:28:02.430 if you install– that's one part of the warranty. The 503 00:28:02.470 --> 00:28:04.190 other part of the warranty is let's say you run 504 00:28:04.250 --> 00:28:07.410 safe upgrade that is supposed to keep you safe from 505 00:28:07.470 --> 00:28:11.589 negative consequences from the update and you experience negative consequences. 506 00:28:12.390 --> 00:28:15.720 So your computer starts boot looping or your computer reboots 507 00:28:15.740 --> 00:28:18.500 and all your data is gone. Things like that happen. 508 00:28:19.130 --> 00:28:20.410 Those are the things you're going to be able to 509 00:28:20.470 --> 00:28:22.599 bring it into the service center and we'll issue a 510 00:28:22.759 --> 00:28:25.140 warranty on. We'll say, no, this is a safe upgrade 511 00:28:25.180 --> 00:28:28.700 warranty because this shouldn't have happened to you. And we're 512 00:28:28.720 --> 00:28:30.079 going to fix it for free because we made you 513 00:28:30.099 --> 00:28:33.259 a promise that this wasn't going to happen. So that's 514 00:28:33.299 --> 00:28:36.769 the insurance component of it. But no, that's a great call, Yano. 515 00:28:36.789 --> 00:28:39.369 Thank you for pointing that out. The $ 35 extra charge 516 00:28:39.730 --> 00:28:42.390 is basically the difference between a technician doing it on 517 00:28:42.430 --> 00:28:44.750 the bench with all the backups and all the safety 518 00:28:44.809 --> 00:28:47.539 nets and everything in place and a technician who's able 519 00:28:47.579 --> 00:28:49.910 to say, oh, silly rabbit, I can change the X 520 00:28:49.950 --> 00:28:52.049 to a Y in this file, and now it just 521 00:28:52.089 --> 00:28:55.369 installs great over the Schrock desk. Thanks for the call, Yano. 522 00:28:55.410 --> 00:28:57.509 We appreciate it. Now, one of the things that happened 523 00:28:57.529 --> 00:29:00.390 this week, a lot of people who have trouble with 26H2, 524 00:29:00.710 --> 00:29:03.700 they're going to reach out to AI for assistance on this. And, 525 00:29:04.039 --> 00:29:07.660 I mean, I know it's political season and we all 526 00:29:07.700 --> 00:29:09.779 hate data centers, blah, blah, blah, blah, blah. We don't 527 00:29:09.799 --> 00:29:13.539 need to go down that road. Everybody hates AI, but 528 00:29:13.579 --> 00:29:18.039 everybody uses ChatGPT. No, I shouldn't say everybody. Maybe there 529 00:29:18.079 --> 00:29:21.009 are some people out there who just refuse to use ChatGPT. Okay, 530 00:29:21.160 --> 00:29:24.670 I get it. When you start using ChatGPT and you realize, hey, 531 00:29:24.690 --> 00:29:27.230 this is kind of easier to use than Google and 532 00:29:27.269 --> 00:29:29.589 I don't get as many viruses and stuff, it's pretty nice. 533 00:29:30.930 --> 00:29:33.490 But there are some people out there that still don't 534 00:29:33.529 --> 00:29:38.529 know how to type in ChatGPT.com and they just type 535 00:29:38.750 --> 00:29:42.109 ChatGPT and hit enter. And it takes them to Google. 536 00:29:42.349 --> 00:29:43.630 People do this on the Schrock desk all the time. 537 00:29:43.650 --> 00:29:46.569 We say go to schrockdesk.com. They type in Schrock desk 538 00:29:46.609 --> 00:29:49.170 and hit enter. It takes them to Google. They click 539 00:29:49.190 --> 00:29:51.160 on the Schrock desk link. It's the first link at 540 00:29:51.200 --> 00:29:56.019 the top. Unless some nefarious actor decides to buy an 541 00:29:56.240 --> 00:29:58.619 ad and put their link at the top because they're 542 00:29:58.640 --> 00:30:01.990 paying for placement. So you type in ChatGPT, you hit enter, 543 00:30:02.309 --> 00:30:04.509 you get the Google search. The Google search, the very 544 00:30:04.549 --> 00:30:07.130 top result, the one you're going to click on, is 545 00:30:07.789 --> 00:30:13.390 what's called a custom GPT site. These are free. You 546 00:30:13.410 --> 00:30:16.470 can make one of these with

your ChatGPT account. Let's 547 00:30:16.509 --> 00:30:19.250 just say you were a company. Let's say you're a Schrock, 548 00:30:19.609 --> 00:30:21.750 and you wanted to put out a company manual, and 549 00:30:21.769 --> 00:30:24.960 you wanted to allow people to access that company manual 550 00:30:24.980 --> 00:30:27.819 and ask questions about it. Well, you can give your 551 00:30:27.900 --> 00:30:31.579 custom GPT agent the manual, get a special URL that 552 00:30:31.599 --> 00:30:33.640 you can give to your staff. Then they can go 553 00:30:33.680 --> 00:30:35.640 to that URL and ask any question they want about 554 00:30:35.660 --> 00:30:39.849 the employee manual. When they go to that URL, it's 555 00:30:40.329 --> 00:30:42.890 a real chat GPT site. So you are logged into 556 00:30:42.930 --> 00:30:47.410 your chat GPT. It's super official. It looks perfect because 557 00:30:47.430 --> 00:30:50.170 it is perfect. So the bad guys created a custom 558 00:30:50.190 --> 00:30:54.009 GPT site. So when you click that ad, it takes 559 00:30:54.049 --> 00:30:56.650 you to chat GPT, which is what you expect. It 560 00:30:56.730 --> 00:31:00.380 looks perfect because it is perfect, except this custom GPT 561 00:31:00.390 --> 00:31:03.250 they made is programmed. No matter what you type into it, 562 00:31:04.220 --> 00:31:06.519 it says, sorry, we're having a trouble with our system 563 00:31:06.559 --> 00:31:10.019 right now. You can upgrade to GPT plus, which of 564 00:31:10.079 --> 00:31:13.119 course costs more money, or you can click here for 565 00:31:13.160 --> 00:31:17.750 our backup site. Well, Given the choice of spending some 566 00:31:17.789 --> 00:31:20.549 money or clicking a link, what are you going to do? 567 00:31:20.910 --> 00:31:23.210 Most people click the link. So you click the link. 568 00:31:23.690 --> 00:31:26.490 The link takes you to a Google places or places, 569 00:31:26.509 --> 00:31:32.420 a Google sites page. And the Google sites page basically 570 00:31:32.480 --> 00:31:35.500 infects your computer with malware. You get a remote access Trojan. 571 00:31:36.519 --> 00:31:39.579 They're called rats, a remote access Trojan. The rat is 572 00:31:39.619 --> 00:31:42.880 a nasty infection. It allows a bad guy to completely 573 00:31:43.029 --> 00:31:47.230 access your computer. Start to finish. We're talking... Full screen 574 00:31:47.309 --> 00:31:50.349 access as if they were you. They can run the 575 00:31:50.390 --> 00:31:52.019 mouse and the keyboard or they can do things in 576 00:31:52.039 --> 00:31:54.640 the background where your mouse and keyboard don't move. It's 577 00:31:55.019 --> 00:31:59.579 full programmatic access. It's bad news. So, yeah, it's bad stuff. 578 00:31:59.599 --> 00:32:02.200 So people are getting infected because they think they're dealing 579 00:32:02.220 --> 00:32:05.009 with the real chat GPT when they're not. So rule 580 00:32:05.029 --> 00:32:08.269 of thumb, guys, when you're trying to

go to any website, 581 00:32:09.250 --> 00:32:12.430 it's getting less and less safe to trust search engines 582 00:32:12.890 --> 00:32:14.690 to get you where you want to go because of 583 00:32:14.730 --> 00:32:23.829 the models. Instead, type chatgpt.com. Type schrockdesk.com. If you want 584 00:32:23.849 --> 00:32:28.210 to go to Google, type google.com. And then you're always 585 00:32:28.230 --> 00:32:29.809 going to get to the right site without having the 586 00:32:29.990 --> 00:32:33.970 ads popping up trying to confuse you. 402-558-1110. By the way, 587 00:32:34.740 --> 00:32:38.960 Sophos would have blocked this attack. So Sophos is not 588 00:32:38.980 --> 00:32:42.099 going to block chatgpt. So you would have got all 589 00:32:42.119 --> 00:32:43.559 the way down to the point where it tried to 590 00:32:43.619 --> 00:32:46.940 install the remote access Trojan. And that is the step 591 00:32:47.000 --> 00:32:50.789 where Sophos would have stepped up and said, we don't 592 00:32:50.809 --> 00:32:53.970 allow remote access on your computer. Sorry, ain't going to happen. 593 00:32:54.410 --> 00:32:56.829 And it would block it. So if you're worried about 594 00:32:56.869 --> 00:32:58.769 those kinds of things, that's why you have Sophos. If 595 00:32:58.789 --> 00:33:01.029 you have Sophos, that's the thing you don't have to 596 00:33:01.069 --> 00:33:01.470 worry about. 597 00:33:01.490 --> 00:33:02.130 402-558-1110. 598 00:33:02.170 --> 00:33:05.710 Got to take a break, guys. When we come back, Keith, 599 00:33:05.730 --> 00:33:08.029 we're going to grab your call here and also the 600 00:33:08.109 --> 00:33:12.069 fake chat GPT that hands you a virus. We did 601 00:33:12.089 --> 00:33:15.119 that one already, but have you heard All the good 602 00:33:15.220 --> 00:33:20.190 things about Windows 11 26H2. I've got a list. A 603 00:33:20.230 --> 00:33:22.950 list of all the things that you've been asking Microsoft 604 00:33:22.970 --> 00:33:28.009 for for years. And they're finally listening in 26H2. Coming 605 00:33:28.069 --> 00:33:28.990 up next on Compute This. 606 00:33:30.369 --> 00:33:33.130 You would probably rather drink the water at Camp Lejeune 607 00:33:33.410 --> 00:33:35.819 than get another call about the desperate need to renew 608 00:33:35.859 --> 00:33:39.680 your car's expiring warranty. Who actually responds to those calls? 609 00:33:40.299 --> 00:33:42.710 Everyone wants to play the warranty game where you pay 610 00:33:42.789 --> 00:33:45.369 money now just in case you need service later that 611 00:33:45.529 --> 00:33:47.359 everyone hopes you won't need or use. 612 00:33:47.839 --> 00:33:48.799 It's such a waste. 613 00:33:49.359 --> 00:33:53.420 It's no different with computers. Major manufacturers' warranties have more 614 00:33:53.569 --> 00:33:57.910 subscript crosses than a Sunday morning church service. Batteries are exempt, 615 00:33:58.210 --> 00:34:01.529 hard drives must be completely dead, and forget about anything 616 00:34:01.549 --> 00:34:04.450 that they can remotely claim as physical damage. That's why 617 00:34:04.509 --> 00:34:07.869 Schrock warranties are different. When you purchase a modular PC 618 00:34:07.930 --> 00:34:11.230 or a solid-state laptop and extend your warranty, we offer 619 00:34:11.269 --> 00:34:14.710 a no-risk, money-back guarantee. If you need the warranty, you 620 00:34:14.730 --> 00:34:17.199 will be thrilled to have it. If you don't use it, 621 00:34:17.289 --> 00:34:21.090 we refund your money automatically every time. That's right. We 622 00:34:21.150 --> 00:34:23.710 are so confident in the quality of our products that 623 00:34:23.769 --> 00:34:27.730 our extended warranties are refundable. Many Schrock customers use their 624 00:34:27.789 --> 00:34:31.090 refunds to purchase another warranty or pocket the savings and 625 00:34:31.130 --> 00:34:33.510 move on. We all know you'll need it to cover 626 00:34:33.530 --> 00:34:38.300 that expiring car warranty anyway. Schrock's refundable extended warranties. Just 627 00:34:38.340 --> 00:34:42.039 another way the Schrock Innovations Computer Company makes your computer 628 00:34:42.119 --> 00:34:42.699 work for you. 629 00:34:43.769 --> 00:34:47.210 Schrock Innovations repair technicians also make house calls. Make an 630 00:34:47.250 --> 00:34:50.409 appointment and let us bring our award-winning computer support right 631 00:34:50.449 --> 00:34:51.650 to your home or business. 632 00:34:51.929 --> 00:34:56.090 Computer problems usually don't just suddenly happen. Most failures usually 633 00:34:56.150 --> 00:34:58.840 start out as small issues with few or no symptoms. 634 00:34:59.239 --> 00:35:02.280 Over time, they grow into error messages, blue screens, and 635 00:35:02.380 --> 00:35:06.019 other problems that can be costly to fix. Schrock Innovation's 636 00:35:06.119 --> 00:35:10.590 biannual preventative maintenance checkup catches those small problems now before 637 00:35:10.630 --> 00:35:14.429 they can metastasize and become tomorrow's costly repairs. During the 638 00:35:14.469 --> 00:35:18.150 maintenance checkup, our experienced technicians perform up to eight hours 639 00:35:18.190 --> 00:35:22.380 of tests, checks, automated repairs, and and optimizations that keep 640 00:35:22.460 --> 00:35:26.739 your computer at peak efficiency while identifying potential issues while 641 00:35:26.780 --> 00:35:29.340 you still have options about how to handle them. When 642 00:35:29.380 --> 00:35:31.989 your computer gets its first checkup, it can see up 643 00:35:32.090 --> 00:35:36.630 to a 25% performance improvement and leaves our service center cleaned, sanitized, 644 00:35:36.769 --> 00:35:38.949 and running better than the day you bought it. Just 645 00:35:38.989 --> 00:35:43.099 about every complex device requires maintenance. Your computer is no different. 646 00:35:43.559 --> 00:35:47.639 especially considering the valuable information that passes

through it every day. 647 00:35:48.059 --> 00:35:50.099 If you have not had your computer maintenance in the 648 00:35:50.139 --> 00:35:53.150 past six months, you are overdue. Stop in or call 649 00:35:53.269 --> 00:35:55.829 any of our service centers to arrange a free pickup 650 00:35:55.869 --> 00:35:58.530 to ensure your computer continues to work for you. 651 00:36:05.510 --> 00:36:07.309 Yeah, I think if we'd have played this song on 652 00:36:07.349 --> 00:36:10.380 Tuesday night and Wednesday morning, I might have actually decided 653 00:36:10.389 --> 00:36:14.889 to close my eyes for just a moment. I mean, 654 00:36:15.369 --> 00:36:16.250 what's a moment, right? 655 00:36:16.929 --> 00:36:17.510 Only a moment? 656 00:36:17.780 --> 00:36:20.800 Just a moment. There's 30 minutes between each build anyway. 657 00:36:21.940 --> 00:36:27.199 So maybe I'll just take a quick 15-minute moment. Yeah, 658 00:36:27.219 --> 00:36:30.300 better not do that. Better not do that. Oh, golly. 659 00:36:30.920 --> 00:36:33.500 So during those moments, we decided, well, let's send all 660 00:36:33.559 --> 00:36:35.550 the emails. We hadn't sent an email to everybody yet 661 00:36:35.570 --> 00:36:38.969 about safe upgrade because we didn't expect it until mid-October. 662 00:36:39.489 --> 00:36:42.230 And so in the middle of the night, I'm like, well, 663 00:36:42.449 --> 00:36:45.469 Alfonso usually sends the emails too, so Let's go ahead 664 00:36:45.489 --> 00:36:47.389 and send an email. So we sent that out. So 665 00:36:48.050 --> 00:36:50.429 a few of you did respond to be unsubscribed. I 666 00:36:50.469 --> 00:36:55.130 just got an unsubscribed request here from– let's see. What's 667 00:36:55.170 --> 00:36:55.989 your first name? 668 00:36:56.050 --> 00:36:56.389 I don't know. 669 00:36:56.409 --> 00:36:57.630 I don't want to say your whole name. So I 670 00:36:57.670 --> 00:37:01.369 got to be a little bit careful here. But basically, 671 00:37:02.550 --> 00:37:05.849 we do get these. Delmer. Delmer just decided that he 672 00:37:05.889 --> 00:37:08.110 doesn't want to hear promotional emails anymore, and that's fine. 673 00:37:08.489 --> 00:37:11.010 So that's why we offer you the ability to unsubscribe. 674 00:37:11.050 --> 00:37:12.829 So we're going to go ahead and get Delmer taken 675 00:37:12.869 --> 00:37:14.630 off the list there as well. He just unsubscribed it. 676 00:37:14.610 --> 00:37:19.980 636 this morning. So we got you, Delmer. 402-558-1110. Keith, 677 00:37:20.039 --> 00:37:22.059 welcome to the program. How can I help you on 678 00:37:22.099 --> 00:37:22.800 Compute This today? 679 00:37:24.500 --> 00:37:31.059 Yeah, when I installed the safe upgrade, it asked me 680 00:37:31.079 --> 00:37:33.960 to do a couple Windows things as well, and I 681 00:37:34.000 --> 00:37:35.099 just dismissed those. 682 00:37:35.699 --> 00:37:37.639 And I'm not sure if that was part of the 683 00:37:37.699 --> 00:37:44.710 safe upgrade or because

at the end it says it's 684 00:37:45.199 --> 00:37:49.929 Did not install all the way or did not install 685 00:37:50.010 --> 00:37:50.489 all the way or. 686 00:37:50.489 --> 00:37:51.070 Something like that? 687 00:37:51.769 --> 00:37:55.510 Got it. When you install SafeUpgrade, the only box that 688 00:37:55.550 --> 00:37:59.510 should pop up that is not from SafeUpgrade is called 689 00:37:59.550 --> 00:38:02.400 a user account control prompt. And this is going to 690 00:38:02.440 --> 00:38:05.300 be like the cancel or allow box. So as soon 691 00:38:05.340 --> 00:38:07.340 as you launch it, it should pop that box open, 692 00:38:07.639 --> 00:38:09.380 and it's a Microsoft window, and it says, do you 693 00:38:09.400 --> 00:38:10.659 want to allow this installation? 694 00:38:10.679 --> 00:38:10.750 Yes. 695 00:38:11.050 --> 00:38:13.449 And you have to say yes on that. Otherwise, when 696 00:38:13.469 --> 00:38:15.389 you say no, it doesn't have the permission to do 697 00:38:15.409 --> 00:38:17.309 the installation, so the installation fails. 698 00:38:18.869 --> 00:38:19.840 No, I did all that. 699 00:38:20.469 --> 00:38:25.079 I said yes to all the installations and stuff, but 700 00:38:25.179 --> 00:38:29.380 there was another one that said Windows, and then afterwards 701 00:38:29.440 --> 00:38:33.800 when I went to, I don't know, it was something 702 00:38:34.500 --> 00:38:39.750 where it was like Windows secure something. 703 00:38:40.719 --> 00:38:44.840 Security, and then it wanted me to pay $ 9. 704 00:38:43.340 --> 00:38:46.309 99 or something like that. 705 00:38:46.570 --> 00:38:50.269 Yeah, that's not us. Yeah, that was not us. So 706 00:38:50.309 --> 00:38:54.469 that was something completely different. But yeah, one of the 707 00:38:54.510 --> 00:38:56.750 things I just checked the log files here, and one 708 00:38:56.769 --> 00:38:59.320 of the things that we did have come up from 709 00:38:59.380 --> 00:39:03.219 a report was some customers were missing the Visual C 710 00:39:03.219 --> 00:39:08.320 + + runtime library, which nobody knows what that is 711 00:39:08.380 --> 00:39:10.940 or why it's important, so it doesn't matter. But If 712 00:39:10.960 --> 00:39:15.019 you were missing that, safe upgrade couldn't work properly. And 713 00:39:15.139 --> 00:39:17.739 so when we saw that edge case, because we never, 714 00:39:18.090 --> 00:39:20.210 why would anyone be missing this? It's part of Windows 11, 715 00:39:20.210 --> 00:39:24.190 but apparently somebody was. So now whenever we distribute, we 716 00:39:24.429 --> 00:39:27.250 created an update that distributes the version with that stuff. 717 00:39:27.269 --> 00:39:29.969 So here's the thing. If you did have trouble installing safe, 718 00:39:30.079 --> 00:39:34.039 upgrade for some reason, go ahead and try again. Open 719 00:39:34.079 --> 00:39:37.150 the application. It's going to ask to update when it 720 00:39:37.309 --> 00:39:39.829 asks to update. Go ahead and

allow it to update 721 00:39:40.190 --> 00:39:43.090 and then run the application again. And it should get 722 00:39:43.110 --> 00:39:45.570 all the newest fixes and everything available there as well. 723 00:39:45.960 --> 00:39:47.340 All right. Hey, thank you for the call, Keith. We 724 00:39:47.380 --> 00:39:50.579 got you in the running here. And I don't have 725 00:39:50.619 --> 00:39:52.280 the complete list of people in front of me. And, 726 00:39:52.619 --> 00:39:55.260 you know, forgive me. You know, you don't have a 727 00:39:55.280 --> 00:39:59.340 name like Yano, okay? I remember Yano's name. I don't 728 00:39:59.380 --> 00:40:01.099 remember if we had a Keith on the list, okay? 729 00:40:01.119 --> 00:40:05.360 There were 22 names, and I was pretty tired. 402-558-1110, 730 00:40:05.400 --> 00:40:09.760 number to join us on the program. 26H2, we've been 731 00:40:09.780 --> 00:40:11.820 talking about it a lot today on the program because 732 00:40:12.030 --> 00:40:15.130 it's obviously very prescient right now. But what does it 733 00:40:15.230 --> 00:40:17.610 do for you? Like, is this one of those updates 734 00:40:17.630 --> 00:40:19.710 where you're like, oh, please, couldn't Microsoft– why do you 735 00:40:19.730 --> 00:40:22.469 have to change everything? Just leave me alone. This is 736 00:40:22.530 --> 00:40:25.949 Microsoft actually– we've talked about this story a couple times 737 00:40:26.110 --> 00:40:28.719 in the last, I don't know, six months. Microsoft has 738 00:40:28.760 --> 00:40:32.099 been doing their listening tour. And this is important for 739 00:40:32.139 --> 00:40:38.860 Microsoft because unless they do something radically different, Microsoft will 740 00:40:38.880 --> 00:40:42.820 be obsolete in 10 years. There is something coming down 741 00:40:42.860 --> 00:40:46.400 the pipeline called the agentic operating system. They are already out. 742 00:40:46.519 --> 00:40:49.880 It's open source. It's free. It runs on any hardware. 743 00:40:49.900 --> 00:40:53.010 I told the guys the other day, I can grab 744 00:40:53.070 --> 00:40:55.949 any computer out of the recycle bin here and run 745 00:40:55.989 --> 00:40:58.969 an agentic OS on it. And what does that do? 746 00:40:59.409 --> 00:41:04.110 It literally does everything. It can do anything you can 747 00:41:04.130 --> 00:41:08.539 do on a computer. And I mean anything. Need it 748 00:41:08.559 --> 00:41:10.539 to analyze your bank statement to figure out how much 749 00:41:10.559 --> 00:41:13.599 you spend on DoorDash per quarter? It'll log into your 750 00:41:13.639 --> 00:41:17.289 bank account. Download your bank statements, open them, analyze them, 751 00:41:17.530 --> 00:41:21.070 and give you an answer in like 30 seconds. Like 752 00:41:21.769 --> 00:41:26.269 it's insane what these things can do. So Microsoft Windows 753 00:41:26.309 --> 00:41:28.210 doesn't have anything like that. I mean, you got a 754 00:41:28.269 --> 00:41:31.269 copilot key? What

are you going to do with that? 755 00:41:32.949 --> 00:41:33.679 Not much. 756 00:41:34.320 --> 00:41:34.559 Yeah. 757 00:41:35.000 --> 00:41:38.000 So it can't even change the brightness setting on your screen. 758 00:41:38.039 --> 00:41:41.639 I mean, it's ridiculous. So compare what Microsoft has now 759 00:41:41.679 --> 00:41:44.079 to an agentic operating system, which nobody knows yet and 760 00:41:44.119 --> 00:41:47.480 nobody's comfortable using yet. It's too soon. It's too early. 761 00:41:47.900 --> 00:41:50.400 The paradigm hasn't shifted yet. If I told you you're 762 00:41:50.420 --> 00:41:52.559 going to use a computer and that computer is not 763 00:41:52.579 --> 00:41:54.719 going to have a monitor, a keyboard, or a mouse, 764 00:41:56.440 --> 00:41:59.900 I think I just lost 99% of you. You're just 765 00:41:59.920 --> 00:42:02.449 going to talk to it. And it's just going to 766 00:42:02.570 --> 00:42:04.739 do what you need it to do. And if you 767 00:42:04.780 --> 00:42:06.340 need it to show you something, it's just going to 768 00:42:06.400 --> 00:42:10.039 send it to your phone screen. Why do I need 769 00:42:10.059 --> 00:42:12.679 a whole screen? And it's going to change the way 770 00:42:12.920 --> 00:42:14.440 this is the kind of stuff we're on the cutting 771 00:42:14.500 --> 00:42:16.280 edge with the truck. We're watching this kind of stuff 772 00:42:16.320 --> 00:42:19.059 because we need to keep you ready for the future. So, 773 00:42:19.219 --> 00:42:22.199 but 99% of people are not ready for this yet. 774 00:42:22.860 --> 00:42:24.940 This is future tech kind of stuff, 10 years out 775 00:42:24.960 --> 00:42:28.340 kind of stuff. But Microsoft thinks in decades. So now 776 00:42:28.400 --> 00:42:30.179 Microsoft is saying, if we don't start giving people what 777 00:42:30.199 --> 00:42:35.130 they want, and we mean right now, we're going to 778 00:42:35.150 --> 00:42:38.139 lose these people because we have some real competition coming up. 779 00:42:38.489 --> 00:42:41.929 And the competition is free. And if you don't like 780 00:42:41.989 --> 00:42:45.489 the way something works in your agentic operating system, maybe 781 00:42:45.510 --> 00:42:47.789 you don't like the fact that you can't move the 782 00:42:47.849 --> 00:42:50.369 start bar or something. You know what you can do? 783 00:42:51.570 --> 00:42:55.269 You can tell the operating system to change itself. And 784 00:42:55.329 --> 00:43:00.079 it will. It'll recode itself to be exactly what you want. 785 00:43:01.480 --> 00:43:05.760 Different interface, different look, different behavior for every person that 786 00:43:05.909 --> 00:43:10.369 uses it. Completely customized computing. Microsoft has nothing like that. 787 00:43:11.050 --> 00:43:12.690 In fact, they don't let you move the start menu 788 00:43:12.710 --> 00:43:14.809 from the bottom of the screen since Windows 11 came out. 789 00:43:15.469 --> 00:43:16.789 They're like, nope, you don't need

to move it to 790 00:43:16.809 --> 00:43:18.250 the side or the top of the screen. There's no 791 00:43:18.289 --> 00:43:19.989 reason you'd want to do that. You could do it 792 00:43:20.030 --> 00:43:22.679 in Windows 10. I mean, is it really hurting anybody? 793 00:43:23.539 --> 00:43:28.420 Microsoft just took it away. Well, Windows 11 26H2 gives 794 00:43:28.460 --> 00:43:31.909 that back. So you'll be happy to know after you 795 00:43:31.949 --> 00:43:34.349 install 26H2, you will be able to move your start 796 00:43:34.389 --> 00:43:39.530 bar any place you want on the screen. Was that 797 00:43:39.590 --> 00:43:44.199 so hard, Microsoft? Yes. Thank you. Thank you. 798 00:43:44.380 --> 00:43:44.699 All right. 799 00:43:45.019 --> 00:43:47.880 You know what would be awesome? You ever click start 800 00:43:48.360 --> 00:43:50.360 and start typing something like you're going to search for 801 00:43:50.400 --> 00:43:52.159 a program on your computer? Like I want to open Outlook. 802 00:43:52.179 --> 00:43:54.780 So I type start and I type Outlook. And then 803 00:43:54.860 --> 00:43:56.800 I get the– there's a result there for the weather 804 00:43:56.880 --> 00:44:00.099 outlook and there's the Trump's outlook on Iran and there's 805 00:44:00.119 --> 00:44:02.960 like a news story that pops up. Bing search just 806 00:44:03.019 --> 00:44:05.400 like starts giving me all kinds of things. I'm just 807 00:44:05.440 --> 00:44:08.360 looking for my email program. Like I don't need all 808 00:44:08.400 --> 00:44:13.969 this garbage. So congratulations. With 26H2, you can now turn 809 00:44:14.179 --> 00:44:19.070 off Bing in your start menu. Yes. I don't want 810 00:44:19.110 --> 00:44:24.840 to see it. I can turn it off. That's amazing. Yes. Oh, 811 00:44:24.860 --> 00:44:27.250 that was scary. I did not know there was a 812 00:44:27.250 --> 00:44:29.590 studio audience behind me. And all of a sudden, if 813 00:44:29.630 --> 00:44:33.210 you're on camera right now, you just saw me jump. Sorry. 814 00:44:33.250 --> 00:44:35.760 It seems like a good idea. No, it's fine. I 815 00:44:35.780 --> 00:44:37.260 don't have to do it myself. No, it's fine. You know, 816 00:44:37.559 --> 00:44:41.960 I'm over here doing the slide whistle, you know, like, 817 00:44:41.980 --> 00:44:45.360 you know, you're going to find a slide whistle. All right. 818 00:44:45.389 --> 00:44:49.099 So the taskbar. is compact. You have more control over 819 00:44:49.139 --> 00:44:52.679 the start menu. Your widgets are quieter. Okay, when I 820 00:44:52.719 --> 00:44:54.000 sit down in front of my computer, I have my 821 00:44:54.059 --> 00:44:57.500 phone link turned on, right? So every text message I get, 822 00:44:58.820 --> 00:45:01.599 it sits in like a queue. And I've already acknowledged 823 00:45:01.619 --> 00:45:04.010 these on my phone. I've already dealt with them. And 824 00:45:04.030 --> 00:45:05.690 then I sit down at my computer and my computer 825 00:45:05.710 -->

00:45:09.110 wakes up and it says, oh, Thor's received 27 text 826 00:45:09.929 --> 00:45:13.889 messages today. We need to send 27 notifications and an 827 00:45:13.929 --> 00:45:17.050 annoying ding for each one with about three seconds in 828 00:45:17.070 --> 00:45:19.929 between each one. So it's an annoying ding fest for 829 00:45:19.969 --> 00:45:23.380 like five minutes. I just literally, I go set my 830 00:45:23.400 --> 00:45:24.980 phone in front of my computer, hit, hit the up 831 00:45:25.039 --> 00:45:27.000 arrow on my keyboard and walk away and like go 832 00:45:27.019 --> 00:45:28.940 make a sandwich or something. So my computer can get 833 00:45:29.019 --> 00:45:33.239 through ding, ding, ding. Yeah, that's bad. That's gone now. 834 00:45:33.639 --> 00:45:37.539 Love that. Love that. You can remap the copilot key. 835 00:45:38.719 --> 00:45:41.960 What does that mean? Well, before this, if you hit copilot, 836 00:45:42.119 --> 00:45:47.010 you are getting copilot. You can remap it to chat 837 00:45:47.030 --> 00:45:50.530 GPT now or Claude or whatever you want to use 838 00:45:50.550 --> 00:45:54.269 for your AI assistant on your computer. You mean it's 839 00:45:54.289 --> 00:45:56.610 like my computer and I can like do what I 840 00:45:56.670 --> 00:46:00.289 want to do with it? That's fantastic. Thank you, Microsoft. 841 00:46:01.389 --> 00:46:04.420 Point in time restore. This is great. You ever have 842 00:46:04.440 --> 00:46:05.889 a restore point and it's like you can restore it 843 00:46:05.909 --> 00:46:07.989 to last Tuesday or the Tuesday before that. You're like, 844 00:46:08.369 --> 00:46:11.809 I just need to go back five minutes. Gee, safe 845 00:46:11.889 --> 00:46:15.769 upgrade just didn't work. And your 26H2 update bricked my 846 00:46:15.809 --> 00:46:20.239 Snapdragon computer. I tried to do a rollback. It didn't work. Well, 847 00:46:20.280 --> 00:46:24.719 now it will. Any point in time, restore. This is 848 00:46:24.780 --> 00:46:27.860 great stuff. Also, if you have a budget PC or 849 00:46:27.900 --> 00:46:30.059 a PC that you're trying to keep running with and 850 00:46:30.079 --> 00:46:33.000 running slow because it has not a lot of memory 851 00:46:33.039 --> 00:46:35.539 in it and you don't want to buy more memory 852 00:46:35.559 --> 00:46:38.550 because it's expensive right now, computers with less than 8 853 00:46:38.550 --> 00:46:43.409 gigs of RAM get new optimizations. Windows basically shuts down 854 00:46:43.489 --> 00:46:47.510 some features inside Windows that take up a lot of memory. 855 00:46:48.269 --> 00:46:50.989 And so you get a more efficient, faster Windows 11 856 00:46:50.989 --> 00:46:53.550 build on your budget computers. All around, guys, 26H2. 857 00:46:55.400 --> 00:46:57.179 Is is a win. You want to turn that Bing 858 00:46:57.219 --> 00:47:00.099 stuff off. Click on start and then settings. You go 859 00:47:00.139 --> 00:47:02.719 to privacy and security and you go to search

and 860 00:47:03.139 --> 00:47:05.239 all the options for your for your search bar there. 861 00:47:05.260 --> 00:47:07.320 You can get rid of a little search bar in 862 00:47:07.360 --> 00:47:09.460 the in the in the taskbar. You can move it around. 863 00:47:09.480 --> 00:47:12.000 You can do all the things. So good stuff, guys. 864 00:47:12.239 --> 00:47:15.239 You really do want Windows 11 to six H2. You 865 00:47:15.260 --> 00:47:17.889 just want to be sure you get it the right way. 866 00:47:18.480 --> 00:47:20.159 So if you want to be sure about getting it, 867 00:47:20.179 --> 00:47:23.239 you can get a copy of Safe Upgrade, schrockinnovations.com. Click 868 00:47:23.300 --> 00:47:26.949 on Shop and then Specials. If you wanted to do 869 00:47:26.969 --> 00:47:28.349 it yourself, like I said, we had about a 50% 870 00:47:28.349 --> 00:47:31.699 failure rate in our initial testing. My guess is Microsoft 871 00:47:31.719 --> 00:47:33.760 is not going to just accept that and not do 872 00:47:33.820 --> 00:47:36.800 anything about it. So maybe later on that will get 873 00:47:36.840 --> 00:47:39.960 a little bit better, but there's always the possibility. 4 874 00:47:39.960 --> 00:47:41.880 0 2 5 5 8 11 10. I'm going to 875 00:47:41.920 --> 00:47:43.380 take our final break. We're going to come back and 876 00:47:43.400 --> 00:47:46.480 take Richard's call. And then Microsoft actually got hacked this 877 00:47:46.539 --> 00:47:49.420 week on top of everything else. And Clippy came back 878 00:47:50.440 --> 00:47:53.300 and Clippy has a new job that we're saying. We're 879 00:47:53.320 --> 00:47:57.539 glad to see the Clippy landed on his clip. Like 880 00:47:57.860 --> 00:48:00.139 he doesn't have feet. Do you have hands yet? Like 881 00:48:00.590 --> 00:48:02.969 ghost hands, right? that would just appear. Yeah, he had 882 00:48:02.989 --> 00:48:05.429 the Bugs Bunny gloves. Yeah, yeah, something like that. I 883 00:48:05.429 --> 00:48:07.489 never saw feet, though. So it's good to see Clippy 884 00:48:07.530 --> 00:48:09.329 landing on his clip. We're going to tell you what 885 00:48:09.369 --> 00:48:11.170 his new job is coming up next on Compute This. 886 00:48:12.329 --> 00:48:16.309 Shock Innovation's solid-state laptops are engineered locally for speed and 887 00:48:16.409 --> 00:48:19.800 reliability you just can't get from the major national brands. 888 00:48:20.159 --> 00:48:23.139 Each of our laptops starts off with an Asus chassis. 889 00:48:23.340 --> 00:48:26.059 We remove the stock drives and memory and upgrade them 890 00:48:26.119 --> 00:48:30.719 with higher-performing components. This unlocks the full potential of the laptops. 891 00:48:31.030 --> 00:48:34.369 making the unit up to 25% faster. This is why 892 00:48:34.389 --> 00:48:38.230 Schrock solid-state laptops last so much longer than the competition. 893 00:48:38.730 --> 00:48:42.550 If your laptop starts out 25% faster, that means over 894 00:48:42.610 --> 00:48:44.909 time it doesn't slow down nearly as fast. 895 00:48:45.670 --> 00:48:48.530 Update all of your third-party apps on your computer with 896 00:48:48.590 --> 00:48:51.989 Secure Updater. It keeps all your apps running smoothly and 897 00:48:52.070 --> 00:48:56.070 helps block viruses. Download it for free today at secureupdater.com. 898 00:49:01.900 --> 00:49:04.059 All righty, folks. Welcome back into Compute This. We got 899 00:49:04.280 --> 00:49:06.929 a Facebook comment here from Roger. Roger says, I want 900 00:49:06.969 --> 00:49:09.909 to thank the shop in Des Moines. They're the best. 901 00:49:09.989 --> 00:49:14.090 They fixed my computer that other shops missed. So that's great. 902 00:49:14.130 --> 00:49:15.769 I mean, I'm not sure if he means other shops 903 00:49:15.789 --> 00:49:17.690 like the Omaha Service Center couldn't fix it, so he 904 00:49:17.730 --> 00:49:20.480 called Des Moines. Hopefully that's not the case. Hopefully he 905 00:49:20.500 --> 00:49:23.559 means we called one of your completely inadequate competitors and 906 00:49:24.280 --> 00:49:26.769 they were lost. And so then we called Schrock and 907 00:49:26.789 --> 00:49:30.210 it was like, oh, the clouds parted. The sun came out, which, 908 00:49:30.530 --> 00:49:32.329 you know, did actually happen this week. If you've been 909 00:49:32.369 --> 00:49:36.000 in a rainy. What is it raining now? No, sunshine. Oh, gosh. 910 00:49:36.199 --> 00:49:37.579 You pointed out the window, and I thought, is it 911 00:49:37.619 --> 00:49:40.550 raining again? No, no. We had eight inches of rain 912 00:49:40.590 --> 00:49:42.530 or something crazy in September. It was nuts. 913 00:49:43.170 --> 00:49:43.389 All right. 914 00:49:43.530 --> 00:49:45.449 Richard, welcome to the program. How can I help you 915 00:49:45.489 --> 00:49:46.309 on Compute This today? 916 00:49:48.269 --> 00:49:51.469 Morning. Thank you. Can you speak some more to the 917 00:49:51.630 --> 00:49:54.150 rat issue? There's some of us that have to do 918 00:49:54.210 --> 00:49:59.909 remote access to support staff in other locations, and we use, like, 919 00:49:59.989 --> 00:50:03.050 Direct PC. We're going to have a problem with that. 920 00:50:04.110 --> 00:50:09.250 So basically, Sophos, by default, blocks all remote access software. 921 00:50:09.329 --> 00:50:12.829 So does AVG. So does Avast. So does Malwarebytes. It's 922 00:50:12.849 --> 00:50:15.289 getting to be like the norm, right? So if you 923 00:50:15.309 --> 00:50:20.550 get consumer-grade antivirus, you can't use remote access software. Literally, 924 00:50:20.590 --> 00:50:24.239 you just can't. Now, if you have Sophos from Schrock, 925 00:50:24.280 --> 00:50:27.280 this is enterprise-grade software. So we have all the knobs 926 00:50:27.320 --> 00:50:29.840 and levers. So we have groups. So, for example, if 927 00:50:29.880 --> 00:50:35.380 you said, I want to use– Remote desktop. Well, we 928 00:50:35.400 --> 00:50:39.760 can

change the security profile for just your computer to 929 00:50:39.800 --> 00:50:43.239 say this computer is allowed to use remote desktop, and 930 00:50:43.260 --> 00:50:46.199 we'll let that through. But we leave all the others blocked. 931 00:50:46.219 --> 00:50:48.420 So if someone tries to use Splashtop, someone tries to 932 00:50:48.500 --> 00:50:50.719 use AnyDesk, someone tries to use any of these other 933 00:50:50.780 --> 00:50:53.420 ones out there, they all get denied. But the one 934 00:50:53.440 --> 00:50:56.989 that you're using gets allowed. I'm using remote desktop right 935 00:50:57.030 --> 00:50:59.570 now on my computer, and I have Sophos. So I'm 936 00:50:59.610 --> 00:51:03.090 in the remote desktop allowed group. but any other software 937 00:51:03.110 --> 00:51:05.030 wouldn't work if I tried to run it. Like a 938 00:51:05.190 --> 00:51:07.829 Citrix go-to-assist isn't going to work. 939 00:51:08.090 --> 00:51:11.050 So I'd have to set that up on all of 940 00:51:11.150 --> 00:51:11.789 our machines? 941 00:51:12.190 --> 00:51:14.550 Well, you'd call us, and we would do it for you. 942 00:51:14.610 --> 00:51:16.469 You don't have to do it. You just say, hey, 943 00:51:16.510 --> 00:51:18.429 on all the computers on my account, I want you 944 00:51:18.449 --> 00:51:22.050 to enable this. And we say, okay. And it takes 945 00:51:22.090 --> 00:51:23.699 like 30 seconds. It's not hard. 946 00:51:24.659 --> 00:51:24.860 Got it. 947 00:51:26.199 --> 00:51:26.380 All right. 948 00:51:26.420 --> 00:51:28.440 Well, hey, thanks for the call, Richard. I appreciate you 949 00:51:28.480 --> 00:51:30.590 joining us on the program. It's a great security question, 950 00:51:30.610 --> 00:51:32.889 and one of the ways that we really do help 951 00:51:32.929 --> 00:51:36.309 our customers out, there are some– I wish I had 952 00:51:36.349 --> 00:51:38.829 more time. There's fun stories from this week about that 953 00:51:38.869 --> 00:51:40.789 kind of stuff, but I'm going to have to keep 954 00:51:40.829 --> 00:51:42.489 it under wraps because I need to tell you about 955 00:51:42.510 --> 00:51:46.619 this Clippy story. This thing– this is insane. So Microsoft's 956 00:51:47.099 --> 00:51:51.780 Twitter account or X account got hacked, and whoever hacked 957 00:51:51.840 --> 00:51:55.940 it brought Clippy back. And Clippy was like, yo, yo, yo, yo, yo, 958 00:51:56.139 --> 00:51:58.440 I'm back. And he had his Bugs Bunny hands and 959 00:51:58.480 --> 00:52:02.619 he was selling crypto. That's right. He was hawking the cryptocurrency. 960 00:52:02.639 --> 00:52:04.019 He's like, you know, this coin is going to be 961 00:52:04.059 --> 00:52:06.760 big because, you know, I'm here on the Microsoft X account. 962 00:52:07.329 --> 00:52:11.429 And let me see, half a million people clicked like 963 00:52:11.949 --> 00:52:16.269 on this post. So how many million, 13 million followers 964 00:52:16.369 --> 00:52:19.840 saw it? Half a million clicked like. And so I'm 965 00:52:19.880 --> 00:52:22.119 just saying, you know, it's a pump and dump. So- 966 00:52:23.389 --> 00:52:25.849 You buy the coin right now because you're seeing Clippy first. 967 00:52:25.869 --> 00:52:27.929 They're seeing Clippy live. Clippy says it's going to pop. 968 00:52:27.949 --> 00:52:30.349 You buy it now. It pops. Then you sell and 969 00:52:30.389 --> 00:52:32.570 everybody makes money, right? Except for the guys that get 970 00:52:32.630 --> 00:52:34.989 in late. But you're not in late. Trust me, bro. 971 00:52:35.550 --> 00:52:39.119 And so it was funny. So then all of a 972 00:52:39.159 --> 00:52:42.519 sudden Clippy went bye-bye. They got taken down and everyone 973 00:52:42.559 --> 00:52:45.860 assumed that Microsoft regained control of their X account. And 974 00:52:45.900 --> 00:52:48.800 an apology was posted that said Microsoft would never allow– 975 00:52:48.820 --> 00:52:52.610 would never post anything about cryptocurrency, blah, blah, blah, blah, blah, blah. 976 00:52:53.480 --> 00:52:57.880 The apology was also fake. The attackers deleted their own 977 00:52:57.960 --> 00:53:01.579 post and then posted a fake apology. Microsoft was going 978 00:53:01.599 --> 00:53:04.380 to be fooled maybe into thinking that somebody in the 979 00:53:04.420 --> 00:53:06.300 company must have fixed this and just let it go. 980 00:53:06.320 --> 00:53:12.059 I don't understand it. But yeah, so Clippy was back. 981 00:53:13.639 --> 00:53:17.340 And everybody wants Clippy back. I don't know why. Why 982 00:53:17.380 --> 00:53:19.860 does everybody want Clippy back? Maybe if they made the 983 00:53:19.900 --> 00:53:22.280 copilot key the Clippy key and it was just a 984 00:53:22.300 --> 00:53:25.150 little paperclip symbol. That might have worked, kind of like 985 00:53:25.230 --> 00:53:28.949 the Mac option key. All right, today's winner, $ 25 Schrock 986 00:53:29.010 --> 00:53:34.670 Innovations gift certificate is Keith. Congratulations, you've got yourself $ 25. 987 00:53:33.300 --> 00:53:36.659 Didn't Keith call about the $ 35 thing? Oh, so hey, 988 00:53:36.960 --> 00:53:41.079 now you're only down $ 10. Thanks for listening, guys. We'll 989 00:53:41.099 --> 00:53:43.719 talk to you all again next weekend for another edition 990 00:53:44.139 --> 00:53:44.900 of Compute This.