# Guy Nirpaz
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How Customer Success Is Evolving Beyond Churn Prevention - with Guy Nirpaz
Customer Success began as a way to reduce churn but it has developed into a broader operating model for customer value and growth.
Guy Nirpaz joins Jason Noble and Jason Whitehead to explore where the discipline is heading.
You’ll learn why CS must move beyond churn prevention, how modular tech…
Episode 120: The Future of Customer Success with Guy Nirpaz, Founder and CEO at Totango
Guy Nirpaz, Founder and CEO at Totango, (a customer success software platform) that helps organizations to monitor, track and optimize every stage of the customer journey joined this episode as our guest, to chat with us about the story behind Totango and the future of customer success:
Key topics…
Ep837: Guy Nirpaz | Founder & CEO, Totango
Guy Nirpaz is a Silicon Valley-based entrepreneur and the CEO of Totango, the leading Customer Success solution. A pioneer in the Customer Success field, Guy is a well-regarded industry speaker and community contributor. Guy is also the author of “The Definitive Guide to Customer Success,” and esta…
Customer journey as a product with Guy Nirpaz, Founder and CEO of Totango
This episode of CS No BS features an interview with Guy Nirpaz, Founder and CEO at Totango, the fastest-growing, most trusted Customer Success company in the world. Totango started in 2010 when Guy saw an opportunity to use the cloud to process billions of customer signals and make meaning for cust…
BONUS: The biggest BS in CS
Welcome to CS, No BS: Your practical playbook for delivering net revenue retention… the holy grail of customer growth. On our first season of the podcast, we’ve talked to some of the brightest minds and key voices in Customer Success. Today we’re bringing you a bonus episode where our recent guests…
Mastering the Art of Scale and Customer Success with Guy Nirpaz, Founder of Totango
On this episode of SaaS Scaling Secrets, we have Guy Nirpaz, founder, Executive Chairman, and former CEO of Totango, as our special guest. Guy shares his experiences and insights on various topics related to customer success, AI, and scaling in the SaaS industry.Guy discusses the importance of surr…
From Tank Commander to AI Innovator
From commanding tanks to revolutionizing customer feedback through AI, Guy Nirpaz's entrepreneurial journey shows how sometimes the best innovations come from questioning the status quo. Learn how his company Perspective AI is transforming the way businesses understand their stakeholders by replaci…
Three Sources for Finding New B2B Sales Leads in Social Media
At least three primary lead sources are available to you on which you can focus your B2B sales efforts to increase your revenues. They are …
Your existing customers
People that others know but who you do not
Folks that you presently have absolutely no connection to
Social media…
$149M Raised, 20M Users: The Totango Story
Most founders leave the category they built behind. Guy Nirpaz went back to finish building it, this time with AI.
In this episode, Guy Nirpaz, the creator of Totango, the company that invented the customer success category, shares why he started a new company after raising $149M and scaling to 20 …
Why Customer Success at Scale Is Losing Customer Context - with Guy Nirpaz
Customer Success teams have more data, automation and process than ever. Yet many have become better at managing customers at scale than understanding them at scale.
That loss of customer context weakens personalisation, customer value and ultimately retention.
Guy Nirpaz, founder of Perspectiv…
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