# Silent Attrition
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Top podcast episodes featuring silent attrition.
The Silent Attrition Crisis in Banking: How to Detect It Early
Most banks think they have an attrition problem under control because the closure numbers still look healthy.
But customers are not leaving the way they used to.
They are opening accounts at Chime, SoFi, Robinhood, Cash App, and Acorns while keeping their old bank relationship open. The direc…
How to Earn Attention in an Age of Distraction
"The banking industry spends billions competing for deposits, loans, and new accounts. But what if the real competition starts much earlier?
In this episode of Banking Insights, Jim Marous explores why attention has become one of the most valuable assets in banking and why many financial institu…
Winning the Digital Banking Race Across Generations
Silent attrition may be the biggest threat most banks aren’t talking about — and the stakes are rising fast.
The 2025 Generational Trends in Digital Banking study reveals that only 56% of digital banking consumers expect to maintain their current relationship over the next year, while the rest are…
Jack Henry's 2026 Benchmark: Why Banks Lose Deposits to Fintechs
Most banks and credit unions say growth is the top priority heading into 2026.
At the same time, fintechs are winning the relationships that drive future deposits, payments, and engagement.
In this episode, Lee Wetherington from Jack Henry joins me to break down the findings from their 2026 S…
CMO Unplugged: The Art and Science of Marketing in the Future
In today's rapidly evolving financial landscape, marketing has become a crucial driver of success for banks and credit unions. As consumer expectations shift and digital disruption accelerates, the role of the Chief Marketing Officer has never been more critical – or more complex.
Recorded live at …
How Are Consumers’ Banking Behaviors and Attitudes Changing?
On this episode, Ron examines how and why consumers are shaking up their banking habits with Liz Wolverton, the executive vice president and head of consumer banking and brand experience at Synovus. Together, they explore how next-gen digital bankers are – get ready – baby boomers and how younger c…
What neobanks get right and incumbents keep missing, with Theodora Lau, Unconventional Ventures
Theodora Lau spent 20 years in telecom and tech before turning her focus to the well-being of consumers at the intersection of technology and money. She is the founder of Unconventional Ventures and author of Banking on Artificial Intelligence, and she has spent the last decade exploring what it me…
181: 9 Reasons Good Employees Quit (And How Great Managers Stop It) | Damon Lembi
You don’t lose great people overnight—it happens slowly, then all at once.
In this solo episode, Damon Lembi gets real about the 9 most common reasons high performers quit—and what you can do today to retain them. From bad bosses and burnout to compensation, culture, and career stagnation, Damon sh…
Algorithmic Outing: When Your Feed Knows Before You Do #1869
In this episode, Ray Cochrane digs into “algorithmic outing,” new research showing that social feeds can infer your sexual orientation before you have consciously come out. He also covers Meta’s privacy-aware AI infrastructure, Alberta’s 466-million-line code scan with Claude, NVIDIA on reinforce…
The Paycheck Motel: Silent Attrition and the AI Fix
Your best customers have accounts everywhere, and your dashboard probably doesn't show it. Jim Marous, co-publisher of The Financial Brand and host of the Banking Transformed podcast, joins Adam Blue to examine silent attrition, the changing definition of primacy, and the specific things AI makes p…
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