AI can build anything. It still needs someone to point the way.
Episode web page: https://bit.ly/4fvszkT
Episode summary:
In this episode of Insights Unlocked, Nathan Isaacs sits down with three UserTesting voices—Lija Hogan, Amrit Bhachu, and Mike Mace—for a roundtable on the conversations they're hearing most often from enterprise leaders in the back half o…
How to build agentic AI your customers will actually trust
Episode web page: https://bit.ly/4fjSOKR
Episode summary:
In this episode of Insights Unlocked, Mike Mace chats with Chase Keaten, senior research manager at Walmart, about the tension shaping how researchers, designers, and builders are learning to work with AI. Chase shares why he thinks the s…
The mindset shift that turns UX research into a strategic business advantage
Episode web page: https://bit.ly/4fsY5jb
Episode summary
What does it really mean for UX research to have "a seat at the table"? According to Paul Humphrey, head of UX Research Practice at Next, it has less to do with presenting to executives and more to do with helping the people making product …
Stop staying in your lane: How AI is reshaping product teams
Episode web page: https://bit.ly/4gt1TTy
Episode summary:
In this episode of Insights Unlocked, Nathan Isaacs sits down with UserTesting Chief Scientist Ranjitha Kumar and Vice President of Customer Intelligence Jason Giles to explore how AI is reshaping the product development lifecycle—and what…
AI can help you build faster. It can’t tell you what’s worth building.
Episode web page: https://bit.ly/4ywaHhh
Episode summary
In this episode of Insights Unlocked, Mike Mace, Director of Solution Marketing at UserTesting, talks with veteran product leader, author, and executive coach Rich Mironov about what AI-powered development really means for product teams—and…
A New Name for What’s Next
Episode web page: https://bit.ly/4hjhw0g
Episode summary
In this special episode of Insights Unlocked, host Nathan Isaacs sits down with CEO Eric Johnson and Chief Marketing Officer Johann Wrede to introduce Auros, the new parent brand for UserTesting, and explore why the company is expanding its…
The hidden cost of letting AI think for your customers
Episode web page: https://bit.ly/4ddeZlN
Episode summary
In this episode of Insights Unlocked, Nathan Isaacs talks with media futurist and author Jack Myers about how leaders can embrace AI without outsourcing the distinctly human qualities that drive better decisions, stronger customer relations…
How to build AI customer research workflows without losing the human touch
Episode web page: https://bit.ly/4zzktjl
Episode summary:
In this episode of Insights Unlocked, Nathan Isaacs chats with Caitlin Sullivan, founder of AI Customer Research, about how product, UX, and research teams can move beyond one-off AI prompts to build reliable, repeatable workflows that del…
#193 - AI won't make you a better UX researcher unless you do the hard work
Producer's Note: After eight incredible years of conversations, insights, and yes, a few awkward silences, we're bringing the Awkward Silences podcast to a close after episode 194 (scheduled for Oct. 27th featuring a roundtable discussion on synthetic users).We're incredibly grateful to our guests,…
#193 - Can synthetic research replace real users? That's the wrong question.
Producer's Note:After eight incredible years of conversations, insights, and yes, a few awkward silences, we're bringing the Awkward Silences podcast to a close.We're incredibly grateful to our guests, listeners and hosts who've been part of this journey.But the conversations don't have to end. We …
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