Causonomics with Ben Hanlin
This week, Jo Causon sits down with a very interesting guest - TV star, magician, and corporate speaker Ben Hanlin joins Causonomics to discuss his own career and how its evolved, as well as the surprising links between stage performance and customer excellence.
Music copyright: Kevin MacLeod
Causonomics with Ken Hughes
This week, Jo Causon catches up with one of the leading authorities on customer experience and excellence, Ken Hughes.
Their conversation focuses on the customer of the digital age, what their expectations are, and how businesses can exceed these expectations and differentiate themselves in an…
Causonomics with Jon Paull
On this week's episode of Causonomics, Jo Causon sits down with Chief Operating Officer and founding member of Octopus Energy, Jon Paull. Jon and Jo discuss Octopus' journey from disruptive start up to market leader in the UK energy sector, and how a focus on customer excellence has accelerated its…
Elaine Kerr, Group CEO of DPD UK on Productivity, Growth and Innovation
For this special podcast, published on Day Three of National Customer Service Week (Productivity, Growth & Innovation), Jo Causon is joined by Elaine Kerr, CEO of DPDgroup UK. Elaine discussed her journey from sales executive to CEO, the importance of customer-centric leadership, and the significa…
Causonomics with Alison Jones
In this episode of Causonomics, Jo Causon speaks with Alison Jones, Chief Parts and Services Officer at Stellantis, about her 30-year career in the automotive industry and her leadership in advancing the circular economy within the company’s 2030 strategic plan.
The discussion also explores challe…
Tracy Blackwell, former CEO of PIC, on Protecting Pensions and Powering Growth
In this episode, Jo Causon interviews Tracy Blackwell CBE, co‑founder and former CEO of Pension Insurance Corporation (PIC). They discuss PIC’s mission to secure pensions, the importance of long‑term thinking and purpose‑driven leadership, and how pension capital can fund UK housing and infrastruct…
In conversation: How can we protect frontline civil servants from being abused?
As cross-sector research shows rising levels of abuse towards customer-facing staff, this episode explores how one of government’s largest operational departments is protecting its frontline officials – while also improving services for citizens.
We’re joined by Myrtle Lloyd, HMRC’s director genera…
Greg Reed, Group CEO, Places for People on Purpose-Driven Leadership
In this episode, Jo Causon interviews Greg Reed, Group CEO of Places for People, about putting customers and communities at the heart of an organisation.
They discuss purpose-driven leadership, long-term thinking, empowering staff to do the right thing, and how data and AI can predict issues and i…
The £28 billion price of bad customer service – Jo Causon & Wendy Swash
Jo Causon, CEO of the Institute of Customer Service, and Wendy Swash, COO of Moneypenny, join Jesper With-Fogstrup to make the case for why customer service is one of the most undervalued assets in business.
They unpack the £28 billion a year poor customer service costs the UK economy, the data sh…
Steve Hughes, Group CEO, Coventry Building Society & The Co-operative Bank: Powering Good with Every Pound
Jo Causon interviews Steve Hughes, Group CEO of Coventry Building Society and The Co‑operative Bank, about bringing the two organisations together into mutual ownership.
Watch Jo and Steve discuss the group’s purpose, "powering good with every pound"; customer missions (family finance, a place to…
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