Can Investing in CX Double Your Revenues? The Research is Here To Prove It! ft. Greg Tucker
Can CX really double your revenues? Is your C-suite looking for the value of investing in CX? Great questions! And my guest on this episode of the All Things Considered CX podcast has the answers!
Greg Tucker, CCXP is CEO of Tucker & Company, a Customer Experience advisory firm working with global…
The Business of Bourbon: IP, Innovation, and Kentucky's Finest with Dr. Greg Tucker
The bourbon industry is a major economic driver for the Kentucky region, with 95% of the world's bourbon supply made and aged in the Bluegrass State. There’s more behind those barrels than aging whisky.
I’m joined by Dr. Greg Tucker , a licensing manager and commercialization specialist III at the…
Learning from the Past
Welcome to Breaking Down Boxes. We have compelling conversations with entrepreneurs in the packaging space.
In this episode we dive into the fascinating origin stories of industry leaders who have shaped the packaging world. Join us as we revisit the early days and pivotal moments that set the sta…
WPI Welcomes Three New Board Members
Worcester Polytechnic Institute (WPI) announced today the election of three new members to its Board of Trustees, including two WPI alumni. Natalia Pavlova and Jim Polewaczyk ‘85 started their five-year terms on November 1, and Greg Tucker ‘92 will begin serving as a board member on May 1, 2025.
…
Common Customer Misconceptions (with Greg Tucker)
High availability (HA) and disaster recovery (DR) are often misunderstood. Greg Tucker unravels common customer misconceptions about HA/DR—from overestimating what cloud providers guarantee to misjudging the complexity of solutions like SQL Server Always On Availability Groups. Greg shares real ex…
Delivering Consistent On-Brand Customer Experiences Every Time Featuring Greg Tucker
How Consistency and Convenience Create Loyal Customers
Shep interviews Greg Tucker, CEO, Tucker & Company, and author of Frictionless Brand Experience. He discusses the sources of friction that hinder the delivery of a brand promise and strategies for identifying and eliminating them.
This epis…
Delivering Consistent On-Brand Customer Experiences Every Time Featuring Greg Tucker
How Consistency and Convenience Create Loyal Customers
Shep interviews Greg Tucker, CEO, Tucker & Company, and author of Frictionless Brand Experience. He discusses the sources of friction that hinder the delivery of a brand promise and strategies for identifying and eliminating them.
This epis…
The $25 Billion CX Playbook of Turning Customer Friction Into Revenue | Greg Tucker
What if fixing your customer experience was actually the highest-ROI investment in your business, more than product innovation, more than M&A, more than anything else? Greg Tucker has spent nearly 30 years proving exactly that, and he has the receipts.In this episode of the Particle Accelerator, Be…
What's In A Name? Sincil Bank Becomes The ProAmpac Stadium
Tony Smith discusses the ten year partnership with ProAmpac CEO Greg Tucker, Lincoln City CEO Liam Scully and Lincoln City Head of Commercial Bobby Copping
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Stop Making Your Customers Work So Hard | Greg Tucker
In this SIMPLE brand episode, I talk with Greg Tucker, CEO of Tucker & Company and author of Frictionless Brand Experience. Greg shares the six sources of customer friction that can keep you from delivering on your brand promise - and how reducing the right friction can improve the experience for y…
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