# Richard Shapiro
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Top podcast episodes featuring richard shapiro.
Podcast: The Endangered Customer: 8 Steps to Guarantee Repeat Business
Listen Here: Richard Shapiro is the founder and president of The Center For Client Retention and a recognized thought-leader in the areas of customer experience and loyalty. It costs 5 to 7 times as much to bring in a new customer as it does to keep the customers a company have. Therefore, how t ...
Episode 34: with Richard Shapiro
Matthew talks with Richard Shapiro, the Chief Financial and Operating Officer at Sierra Canyon School in California. They discuss why it is vital to educate students and teachers on security practices and describe a class offered at Sierra Canyon that teaches students how to be cyber-safe. They ...
95: How Connections Fuel Customer Experience (CX) with Richard Shapiro
In this episode, Dan connects with a true architect of modern Customer Experience (CX) and a man who can claim more than most to be a relationship innovator, the founder and CEO of The Center for Client Retention (TCFCR), Richard Shapiro.
A former VP of Customer Satisfaction and Client Retenti ...
Episode 12 - Customer Retention in Today's Competitive Landscape
Welcome to Episode 12 of "The CX Engine Show" where Kenneth "Shark" Kinney and Brooke Sellas discuss some of the hottest topics and trends in Customer Experience (CX).
On this episode, we welcome Richard Shapiro, the Founder and President of The Center for Client Retention and the author of The ...
Eight Steps to Guarantee Repeat Business with Richard Shapiro
In this engaging episode, host Karl Pontau connects with Richard Shapiro, founder of TCF KR and author of "The Endangered Customer" and "The Welcome Edge." Richard shares powerful insights from his journey from working in his father's clothing store as a child to becoming a customer experience e ...
Decoding Partnership in Midlife with Dr. Richard Shapiro
We’ve talked a lot on this show about health issues midlife women face. But what about the other people who often have a front-row seat to these changes, and can play a key supporting role? This week, a conversation about supporting a partner who’s going through menopause—with none other than El ...
Decoding Partnership in Midlife with Dr. Richard Shapiro from Decoding Women's Health
We’ve talked a lot on this show about health issues midlife women face. But what about the other people who often have a front-row seat to these changes, and can play a key supporting role? This week, a conversation about supporting a partner who’s going through menopause—with none other than El ...
Decoding Partnership in Midlife with Dr. Richard Shapiro from Decoding Women's Health
We’ve talked a lot on this show about health issues midlife women face. But what about the other people who often have a front-row seat to these changes, and can play a key supporting role? This week, a conversation about supporting a partner who’s going through menopause—with none other than El ...
Decoding Your Hormone Support Questions with Siobhan O’Connor
We’re tackling your questions about midlife hormone support. We’ll debunk common myths, unpack the research, and break down the basics of hormone support. We’ll also discuss some of the systemic benefits that may come with taking hormones, as well as important considerations for people with a hi ...
Using Supply Chain Strategy to Deliver OTIF ft. Growscape’s Richard Shapiro
This episode of the Tech On Demand podcast, brought to you by GrowerTalks magazine breaks down how On Time In Full (OTIF) performance is really the result of months of planning and collaboration, not just the final shipment.
Host Bill Calkins talks with Richard Shapiro, vice president of supply ...
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