Clare Muscutt talks with Lynn Hunsaker about ‘smoothing the silos’ and the path to influencing customer focus in your organisation
Lynn Hunsaker, the Chief Customer Officer at ClearAction Continuum, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about her route into CX, overcoming shyness and allowing herself the permission to speak, the power of community and networking (getting out what you put in), and ...
172: Lynn Hunsaker - The impact of business silos on Customer Experience
Lynn is the Chief Customer Officer of ClearAction Continuum. She has experience leading company-wide customer experience transformation for many years at Applied Materials and Sonoco Products where her roles included VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director, and ...
CX strategist Lynn Hunsaker on putting the customer at the heart of innovation
In this episode, we chat with Lynn Hunsaker - author of Innovating Superior Customer Experience - about how customer centricity can be a motor of innovation – and how understanding the customer’s needs, wants, and preferences will pave the way for businesses to flourish.
Watch this episode on Yo ...
Building The "Burning Platform" for CX
CXA Podcast, Ep 7 - Lynn Hunsaker
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How leading with Customer Inspired Growth can transform your business economics with Lynn Hunsaker
In this episode we spoke with Lynn Hunsaker, Chief Customer Officer at ClearAction Continuum.
Lynn discussed the concept of Customer Inspired Growth and how businesses can grow 8x more by leading with this approach.
During our chat, Lynn explained how companies can use CX insights more ef ...
Unraveling the CX Controversies with Lynn Hunsaker
In this enlightening episode of “Glassix Spotlight,” we delve deep into the heart of customer experience controversies with none other than Lynn Hunsaker. As the Chief Customer Officer at ClearAction Continuum and the mastermind behind the 'Ease of Work & Business Growth' newsletter, Lynn has ca ...
Connections featuring Lynn Hunsaker
In 1978, James Burke, a science historian, brought us the TV series Connections. His interdisciplinary approach to exploring the history of scientific achievements demonstrated how interconnected so many things were. Burke’s contention was that one cannot consider the development of any piece of ...
92. How to Use the Value Quotient to Drive Business Growth with Lynn Hunsaker
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Enhance your listening experience with our detailed show notes, featuring bonus resources, additional insights and takeaways from this episode.Discover a simple yet powerful metric called the Value Quotient to measure and improve customer & employee experiences, leading to tangibl ...
Breaking Silos: How CX-Driven Leadership Transforms Business Outcomes
In this exciting episode of the CX Goalkeeper Podcast, we dive deep into breaking silos and fostering cross-departmental collaboration for improved customer experience (CX). Our guest, Lynn Hunsaker, brings over three decades of expertise in CX and shares her proven methods for transforming busi ...
Lynn Hunsaker on why providing faster support won't fix customer experience | Experience Matters Podcast: Episode 05
What if your biggest customer experience problem isn’t slow response times but everything happening behind the scenes?
Too many companies believe faster support means better customer experience. But in reality, frustrated employees, broken processes, and disconnected teams create far bigger prob ...
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