125. Customer Service Fatigue - How To Prevent and Stop It with Laurie Guest
Is "service fatigue" plaguing your teams and negatively impacting the customer experience? Do you understand what it means and the damaging effects across the customer journey? Join host Stacy Sherman and her guest, Speaker Hall of Famer Laurie Guest, as you learn Laurie's game-changing "10 Cent ...
026: Mindful Eating
Do you ever find yourself eating as if you were on auto-pilot? Are you often riddled with guilt and shame after eating something that was supposed to give you pleasure? During this episode, host Mike Domitrz welcomes CAST member Laurie Guest and special guests Angela Gaffney and Michelle May to ...
001: Curiosity: How has it changed the course of your life?
Ever considered how curiosity impacts your life or COULD? Join host Mike Domitrz and CAST members Rick Clemons and Laurie Guest as they explore curiosity, what their clients think about curiosity and how being curious has changed the course of their lives. The conversation goes to all the right ...
Influence, Impact, and Encore: Laurie Guest’s Speaker Business Growth Playbook
In this episode of Speakernomics, host Kenneth Kinney (Shark) chats with Hall of Fame speaker Laurie Guest, CSP, CPAE about elevating your speaking business through exceptional customer service and keynote mastery. Get ready for actionable tips and insider stories that will help you stand out wi ...
Mic Check: Are You Speaking with Integrity?
What does it really mean to be a professional speaker, and how do ethics shape our industry? This episode of Speakernomics gets real about professionalism, integrity, and the standards that set true pros apart.
The core values every NSA speaker should know—and actually live by
Where to d ...
Fierce on Stage, Smart on the Street: Speaker Safety
Stay safe and succeed on the speaking circuit! In this episode, Dr. Tom Griggs shares practical self-defense tips and discusses how martial arts principles can give speakers an edge both on and off stage.
Essential safety strategies for speakers while traveling, including rideshare and hote ...
What Do You Wish Every Speaker Knew?
What do top speakers wish they knew when starting out? In this episode, industry veterans and experts dish out hard-earned wisdom to help you thrive in the speaking business.
Why playing the long game matters more than chasing quick wins
The critical importance of authentic connection wi ...
10 Cent Decisions For Amazing Customer Service with Laurie Guest
An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences…
204. Best Career and Leadership Advice from 30 Women Across Industries
What's the best leadership advice you've ever received or given? In this special episode, host Stacy Sherman brings together 30 accomplished women leaders from across industries to share their valuable wisdom with you. Perfect timing for March and International Women's Day, though leadership ins ...
221. Customer Service Fatigue: How To Prevent and Stop It (Replay) | Laurie Guest
Is "service fatigue" plaguing your teams and negatively impacting the customer experience? Do you need motivation and practical strategies to refresh and refuel your customer service approach? In this episode of Doing CX Right, host Stacy Sherman is joined by Speaker Hall of Famer Laurie Guest. ...
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