Jeff Toister - The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises
In this week’s episode of the SIMPLE brand podcast, I talk with Jeff Toister, author of The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises!
The Guaranteed Customer Experience turns the concept of a guarantee on its head. An experience guarantee goes beyond merely pro…
The Ultimate Guide to Teach Your Team Stellar Customer Service
Stellar customer service is the core of every successful business. But the journey to get there is not always the easiest. How do you balance the resources, time, and methods to ensure that your employees are going above and beyond to provide customers with what they need? In this episode of Behin…
The Ultimate Guide to Teach Your Team Stellar Customer Service
Stellar customer service is the core of every successful business. But the journey to get there is not always the easiest. How do you balance the resources, time, and methods to ensure that your employees are going above and beyond to provide customers with what they need? In this episode of Behind…
Replacing Surveys with Sentiment Arc: What I learned from analyzing 29,000 calls
Customer service surveys are no longer effective. Response rates are low, customers are tired of endless requests, and it’s becoming more difficult to get actionable data.
A new technique called sentiment analysis analyzes the conversations you’re already having with customers so you don’t have…
Building a Service Culture: Practical Strategies for Customer Experience Success
This week on The Modern Customer Podcast, speaker, author, and trainer Jeff Toister—creator of The Service Culture Guide and multiple LinkedIn Learning courses on customer service and leadership—shares insights on building a strong service culture.
With years of experience studying what makes cust…
Airport Screams & T-Mobile Nightmares: Jeff Toister on Customer Service & Tech Fails! | Jeff Toister
Join Adam Nelson and Nancy Henriquez on Tech Ties and Human Vibes as they dive deep into the world of customer service with the renowned Jeff Toister, the "Service Culture Guide" and author of The Service Culture Handbook. 🤯In this episode, we explore:Hilarious Airport Encounters: Imagine screaming…
The Skills AI Can't Replace - Jeff Toister
Jeff Toister is a leading authority on customer service, with five books to his name, including the widely acclaimed "Service Culture Handbook" and his latest: “Human Service: The Skills AI Can’t Replace.” With over 11,000 professionals subscribing to his tips and millions benefiting from his train…
Put Me In Coach featuring Jeff Toister
Many rock musicians have been honored as inductees to the Rock and Roll Hall of Fame. But John Fogerty’s 1985 hit, Centerfield, got him honored by the National Baseball Hall of Fame. Today, it’s a fixture at the Baseball Hall of Fame in Cooperstown, New York, and just about every ballpark across th…
The Customer Service Skills AI Can’t Replace | Jeff Toister
Customer service leaders are under increasing pressure to use AI and automate more of the customer experience.
But how do you know what should be automated—and what should stay human?
It turns out, automation for automation’s sake isn’t your goal. Creating a better customer experience is.
In thi…
Beyond the Script: How Human Connection Shapes Great Customer Service
In our latest episode of Melissa’s Muddy Boots, Melissa Wood is joined by Jeff Toister, the Service Culture Guide, and […]
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