316: It's time for evidence-based continuing education for CSRs
Nominate your veterinary hero here today!Veterinary Medicine was a 2nd career for Jill Clark, DVM, who had a successful 17-year career as an Assistant Director in film and television production that followed her early start in that profession as a child actor. Looking for a change, she was accepte…
1977 - January: KC & the Sunshine Band “Part 3”
Alright, folks, break out your platform shoes and your dance clothes, because What the Riff is headed down to the club! KC and the Sunshine Band was playing in all the disco dance studios in 1977, but they were particularly prominent in the Miami market, near their home town of Hialeah, Florida. …
Elevating Client Service in Veterinary Medicine with Debbie Boone, CVPM
In this episode, Jimmy and Debbie Boone, CVPM, dig into what great client service really means in a veterinary setting – and why it starts with your team’s philosophy, not just a smile at the front desk. From empowering receptionists to creating a strong team mission statement, Debbie shares real-w…
Episode 131 – Frenchy Forever: Talking Everything Grease with Didi Conn – Part 1
In the first half of this special two-part conversation, Tony Miros chats with the incomparable Didi Conn—forever beloved as “Frenchy” from the classic movie musical Grease. Didi spills delightful behind-the-scenes stories about her co-stars (including the honorary “papi” who looks out for all the …
Episode 317 - The Problem With Pain, Part 2
Some classic Jesus music, including:
Change My Heart – Marty McCall
I’ve Got News For You – Randy Stonehill
Changed Lives – Sweet Comfort Band
Send Me – The Allies
Can You Reach My Friend – Debbie Boone
Show Me The Shepherd – Tom Howard and Bill Batstone
God Loves A Broken Heart – Jon Gibson
Nobody…
Are Your Phones Working for You, or Against You?
In Episode 5 of FlightPlan: Quick Consults, our panel digs into how practice leaders can tell when phone systems are truly falling short versus when it’s just a gut feeling. From call data, staffing patterns, and abandoned calls to client feedback and team stress signals, we explore the real indica…
Hymns In Color - May 3, 2026
Hymns In Color… Each week I’ll bring you some of your favorite Gospel songs and hymns in a variety of styles and renditions. You can download it here: https://api.spreaker.com/v2/episodes/71799824/download.mp3 On your Echo device just tell Lady A to play Hymns In Color on Apple Podcast. Play List… …
Tony Orlando | 06-20-26
Tony Orlando shares the news that he will be honored at the Grand Ole Opry with a Lifetime Achievement Icon Award, a milestone he views as a profound blessing in his career. The conversation transitions into a masterclass on the emotional power of lyrics, where Orlando argues that a song’s longevit…
How to Hire, Train, and Retain the Front Desk | Ep 19
Debbie Boone never hired a CSR with a medical background, and her average receptionist stayed 15 years. In this episode, she breaks down how to hire, train, and keep the person who shapes every client's first and last impression of your practice.Debbie spent 23 years managing veterinary practices b…
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