Return on Mission
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll explore a different way to measure the value of corporate communications, public affairs, and stakeholder engagement. Building on Dell’s use of “return on mission,” Craig applies the concept to corporate affairs and asks wh…
Long-time listeners, first-time callers
In this special listener-driven episode of Communication Breakdown, Steve Dowling and Craig Carroll answer questions from communications leaders and longtime supporters of the podcast. The conversation covers corporate silence, credible storytelling, misinformation, CEO transitions, professional de…
Episode 100
In this 100th episode of Communication Breakdown, Steve Dowling and Craig Carroll revisit the major forces that have shaped corporate communications over the past two years. They examine how political pressure drove companies to reconsider diversity commitments, how narrative arbitrage allowed outs…
You Ought Not Be In Pictures
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine what happens when Hollywood turns corporate leaders into central characters. With new productions focused on Mark Zuckerberg, Sam Altman, and Elon Musk, they explore how dramatizations and documentaries can reshape …
All Apologies
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine three very different responses to public pressure. Converse apologizes for disturbing imagery in an ad campaign, while Ed Sheeran addresses the removal of Macklemore from his tour after remarks about Palestine. Orac…
Reorg, Reject, Retouch
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll start with Microsoft’s decision to move communications under its corporate, external, and legal affairs organization, asking what reporting lines reveal about a company’s priorities and whether proximity to the CEO actually…
Cornell’s Reckoning, Algorithmic ‘Gouging’
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine two very different crises connected by a common question: what happens when trust in an institution or company is already under strain? They begin with Cornell University’s response to allegations that a student was…
Mixed Messages and Second Takes
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine Microsoft’s response to a White House attack on its immigration practices, followed hours later by presidential recognition for CEO Satya Nadella. They debate whether the company’s restrained rebuttal served i…
Bad Calls, Losing Bets and Non-Answers
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine what happens when companies ask the public to trust their explanations, their motives, or their values without providing enough evidence to support them. They begin with Meta’s temporary suspension of the No Kings I…
148. From Birthing Babies to Geriatric Care
Ben, Jared, and Scott are joined by Steve Dowling, interim coordinator of Mission to North America (MNA), as the RAO series continues through the committees and agencies of the General Assembly. Steve marks one year in the role (he started October 1, 2025) and explains why the interim period was ex…
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