# Robi Ganguly
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Top podcast episodes featuring robi ganguly.
What do Chacos, the Philadelphia Eagles, and DJs have in common? Discussing brand love and community with Kat Simpson
In this episode, Apptentive CEO and Co-founder, Robi Ganguly, sits down with Kat Simpson, Associate Creative Director (Strategy) at Tether.
While Kat hasn't had a brand logo tattooed on her (yet), she has gone so far to name her dog after one of her favorite brands, Chaco. In this episode, Kat and …
Texas BBQ and football: How tradition and ritual breed long-lasting fan loyalty
In this episode, Apptentive CEO and Co-founder, Robi Ganguly, sits down with Jason Pace, former Senior Architect at Alkami Technologies and now current Software Engineering Manager at Apptentive. From talking about the Texas Longhorns to what makes good BBQ, Robi and Jason talk about how tradition …
Drawing parallels between Wonder Woman and customer love with tech executive, Michelle Grover
What does Wonder Woman have to do with building products and brands customers love? In this episode of Customer Love Stories, tech executive, former CIO at Twilio, and active Apptentive board member, Michelle Grover, sat down with Robi Ganguly to ponder this question. Host: Apptentive CEO and Co-fo…
How the Portland Timbers and Barack Obama both use authenticity, storytelling, and community to build lifelong fandoms
How do Portland Timbers and Barack Obama both use authenticity, storytelling, and community to build lifelong fandoms? Find out in our latest episode!
In this episode of Customer Love Stories, the VP of Marketing at the Portland Timbers and the Portland Thorns, Mark Jacobs, sat down with Robi Gangu…
Customer Acquisition Startup: 2 Customers in Year One to $100K MRR
Robi Ganguly and his co-founders spent a year on customer acquisition startup efforts for Apptentive - and ended up with exactly two paying customers. It took another seven months to land a third. Then Yahoo emailed them out of the blue, and everything changed.
Robi reveals how App Store frustrat…
How brands build customer trust despite product flops and negative feedback
In this episode of Customer Love Stories, Robi Ganguly, CEO and Co-founder of Apptentive, discusses customer love with Shawn Green, Director of Product Management at Boom Entertainment.
They talk about these keys to building products customers love:
- Earning and keeping trust
- Providing ongoing…
Ep.#2: App Users Communication Done Right with CEO of Apptentive, Robi Ganguly
We live in the world of millions mobile apps that have penetrated all areas – work, entertainment, healthcare, art and many more. Every app on your smartphone has many users and all these people have their slightly different use case, may have their questions about its interface, some tech issues t…
You Can't Automate Your Way to Real Relationships | Robi Ganguly
What's the secret to getting -- and keeping -- more customers? How do you make them feel more valued? Appreciated? Heard?
The answer is more straightforward than you might think.
This week, Mark is joined by Robi Ganguly, an expert in guiding businesses towards more effective and ethical customer…
Insights On Business, Leadership, and Impact
We're sharing some of the most insightful clips from past interviews. You'll hear from Jane Park, Matt Oppenheimer, Dan Shapiro, Robi Ganguly, and Sue Suh.
See omnystudio.com/listener for privacy information.
The Real Reason Your App Ratings Suck (and How to Fix Them)
Robi Ganguly, founder of Apptentive (successfully sold to private equity acquired after raising only $18M), shares the hard truths behind app ratings, why NPS has become a lazy metric, and how brands like Starbucks and Nordstrom quietly turned passive users into raving fans. We unpack what actually…
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