# Hannah Story
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Contact Center Transformation: Why You Cannot Afford to Ignore AI in Your Contact Center
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In this episode of Exchanges, host Hannah Story joins guests Jonathan Yundt, Industry Director, Healthcare & Insurance at Hitachi Solutions, and Andrew Montgomery, Director, Business Applications at Microsoft, as they discuss the transformation occurring in the contact center.
In t…
Transforming the Healthcare Service Experience: Overcoming Declining CX Trends with Personalization, Data, and Technology Transformation
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Forrester’s 2024 US Health Insurers Customer Experience Index Rankings highlighted the continuing decline the industry has been facing for several years with a noticeable area of decline being digital experiences.
Despite this trend, many organizations are shifting their focus fro…
Balancing the Expectations, Reality, and Uncertainty that Come with AI
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As business leaders navigate through the buzz surrounding AI, it can be challenging to break through the noise and find real business impact. In this episode of Exchanges, host Hannah Story is joined by guest Ashley Keimach to discuss the balance of expectations vs. reality when it…
Enhancing Efficiency and Driving ERP Transformation with AI
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As business leaders continue to navigate through the buzz surrounding AI, it is no secret that employees are looking for AI to help them access information quickly, automate administrative tasks, and help them become more productive overall.
In this episode of Exchanges, host Hann…
Weekender: The Diplomat gets chaotic, Dangerously Modern provides a showcase of Australian art, and Die, My Love is a showcase for Jennifer Lawrence
There’s a simple pleasure in seeing competent people doing their job well, which is one of the draws of The Diplomat, a show that follows in the tradition of the West Wing in balancing high stakes political drama with chaotic personal drama to great affect. As it enters season 3, and the chaos begi…
Security in the Era of AI: Does your AI Have a Case?
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What does a case for a cell phone have to do with a conversation on security?
In this episode of Exchanges, host Hannah Story is joined by guests Peter Garadis and Matt Aghedo, to discuss security in the era of AI in financial services.
In this episode, you’ll hear from Peter and …
Data-Driven Marketing: The Key to Navigating Modern Challenges
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What do navigating economic uncertainty, integrating AI, data privacy, personalization, and marketing ROI all have in common?
They are few of the challenges marketing leaders face today and in this episode of Exchanges, host Hannah Story is joined by guests Tracie Poland and Micha…
Say “No” to Digital Concrete: Microsoft ERP in the Era of AI
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Is your ERP digital concrete? Or does it have the flexibility and capability to deliver what your organization needs in the era of AI?
In this episode of Exchanges, host Hannah Story is joined by guests Ted Kempf from Microsoft and Marcus Raddatz and Nick Gulmon from Hitachi Solut…
Episode 23 : Hannah Story
Episode 23 welcomes Hannah Story to the podcast, joining Jesse, Landon, and first-time co-host Samantha — with Hannah calling in from Halifax, Nova Scotia. Hannah shares how she first discovered Camp Okema from across the lake near family friends’ cabin — drawn in by the lights, the noise, and the …
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