# Anthony Goonetilleke
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Anthony Goonetilleke Discusses How Artificial Intelligence is Revolutionizing Customer Service
Do you want to embrace technology and provide your customers a better experience?
Shep Hyken interviews Anthony Goonetilleke, the President of the Amdocs Product Business Group.
First Up:
Shep Hyken’s opening comments focus on how companies are currently incorporating artificial intelligence int…
Ep. 2: The Changing World - Ft. Anthony Goonetilleke
In episode 2 Matt is joined by Amdocs’ Group President of Media, Network and Technology, Anthony Goonetilleke. They discuss, amongst other things, a recent Amdocs Consumer Survey in the US. This survey which interviewed 1,000 consumers, delivered some fascinating results around actual behavioral ch…
The Changing World - Ft. Anthony Goonetilleke
In episode 2 Matt is joined by Amdocs’ Group President of Media, Network and Technology, Anthony Goonetilleke. They discuss, amongst other things, a recent Amdocs Consumer Survey in the US. This survey which interviewed 1,000 consumers, delivered some fascinating results around actual behavioral ch…
Anthony Goonetilleke Discusses How Artificial Intelligence is Revolutionizing Customer Service
Do you want to embrace technology and provide your customers a better experience?
Shep Hyken interviews Anthony Goonetilleke, the President of the Amdocs Product Business Group.
First Up:
Shep Hyken’s opening comments focus on how companies are currently incorporating artificial intelligence int…
The Divide: Amdocs' Anthony Goonetilleke on the industry's shifting priorities
On this episode, we hear from Anthony Goonetilleke, group president of media, network and technology at Amdocs: a software and services provider for communications and media companies.We discuss how a recent survey Amdocs conducted on broadband issues is informing the company's priorities, as well …
#105 A deep dive into AI with Amdocs and Juniper
In this episode we talk with two visiting executives from the US - Amdocs group president of technology and head of strategy Anthony Goonetilleke and Juniper Networks' Senior Director of Product Marketing for AI-Driven Enterprise Christian Gilby - about artificial intelligence, the impact it is hav…
This Week: AI's Impact on Telecom Customer Service wth Anthony Goonetilleke of Amdocs
Analysts Brett Clark, Mitch Klaassen, and Roger Entner are joined by Amdocs Group President, Technology & Head of Strategy Anthony Goonetilleke to discuss AI's massive impact on customer service in the telecom industry.
00:42 Businesses are ready for AI results
03:15 Amdocs' Gen AI applications
0…
Amdocs Group President Anthony Goonetilleke
The rapid evolution of technology excites Anthony, especially in AI.
User preferences are shifting towards more human-like AI interactions.
Empathy in AI is crucial for better customer service experiences.
The partnership between Amdocs and NVIDIA emphasizes the importance of software efficiency
S…
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