Trascrizione completa di Personalized AI Learning: How AI Digital Clones Make Training More Relevant | Mike Lyons & Greg Pfister

91 00:02:54,300 --> 00:02:56,180 to PowerPoint slides and a little head in 92 00:02:56,180 --> 00:02:58,620 the bottom left corner, a little circle 93 00:02:58,620 --> 00:03:00,520 pointing, you know, like even trying to 94 00:03:00,520 --> 00:03:00,960 be creative. 95 00:03:01,140 --> 00:03:01,980 Nobody wants that. 96 00:03:02,180 --> 00:03:02,620 Nobody wants that. 97 00:03:02,660 --> 00:03:04,740 Nobody has an hour to watch a video. 98 00:03:04,740 --> 00:03:07,380 So we said, like, let's change it all up. 99 00:03:07,480 --> 00:03:09,560 Let's learn in the flow of work, short, 100 00:03:09,780 --> 00:03:12,540 fast paced, funny videos that you can watch 101 00:03:12,540 --> 00:03:13,480 and learn. 102 00:03:13,960 --> 00:03:16,760 And every course, everything we do has customized 103 00:03:16,760 --> 00:03:19,320 interactions with our digital clone called 104 00:03:19,320 --> 00:03:19,820 Ask Mike. 105 00:03:20,240 --> 00:03:21,340 It's an AI rag. 106 00:03:21,520 --> 00:03:22,880 And we built that out. 107 00:03:22,880 --> 00:03:24,220 And now we have a new product we're bringing 108 00:03:24,220 --> 00:03:26,980 to market called Ask Me where anybody can 109 00:03:26,980 --> 00:03:28,360 do the same thing in those courses. 110 00:03:28,520 --> 00:03:29,900 So that's a little bit about me, a little 111 00:03:29,900 --> 00:03:30,640 bit about KaiRise. 112 00:03:31,780 --> 00:03:32,580 That's awesome. 113 00:03:32,780 --> 00:03:33,460 Greg, how about you? 114 00:03:34,240 --> 00:03:34,240 Sure. 115 00:03:34,900 --> 00:03:36,600 So it's similar to Mike. 116 00:03:36,680 --> 00:03:40,280 Mike and I were co-workers at our former 117 00:03:40,280 --> 00:03:43,340 employer and then obviously co-founded KaiRise. 118 00:03:43,900 --> 00:03:47,020 I mean, my background is from the technical 119 00:03:47,020 --> 00:03:48,560 engineering side of the house. 120 00:03:48,980 --> 00:03:51,420 You know, 30 plus years working software 121 00:03:51,420 --> 00:03:53,840 engineering on up through leadership and 122 00:03:53,840 --> 00:03:54,300 management. 123 00:03:55,180 --> 00:03:58,080 Several companies through acquisition into 124 00:03:58,080 --> 00:03:59,560 larger companies. 125 00:04:00,140 --> 00:04:03,380 And, you know, so very familiar with the 126 00:04:03,380 --> 00:04:06,340 whole agile way of working and the engineering 127 00:04:06,340 --> 00:04:07,940 play in that whole thing. 128 00:04:08,100 --> 00:04:11,440 And of course, AI is changing everything 129 00:04:11,440 --> 00:04:13,340 as we as we all know. 130 00:04:13,680 --> 00:04:15,700 So, yeah, Mike pretty much covered it, what 131 00:04:15,700 --> 00:04:17,660 we're doing over in the KaiRise space. 132 00:04:17,840 --> 00:04:19,540 But looking forward to chatting with you. 133 00:04:20,280 --> 00:04:21,300 Yeah, that's great. 134 00:04:21,460 --> 00:04:24,240 You've both been obviously involved in the 135 00:04:24,240 --> 00:04:27,880 agile world for the last decades or so, 136 00:04:28,260 --> 00:04:29,900 myself as well. 137 00:04:30,480 --> 00:04:32,340 I've been teaching agile involved with agile 138 00:04:32,340 --> 00:04:34,080 product development, et cetera, for a long 139 00:04:34,080 --> 00:04:34,380 time. 140 00:04:34,800 --> 00:04:37,360 What have you seen that's changed in the 141 00:04:37,360 --> 00:04:41,160 last two years or so about how the traditional 142 00:04:41,160 --> 00:04:42,960 online course model has changed? 143 00:04:42,960 --> 00:04:44,820 Maybe something else has significantly changed 144 00:04:44,820 --> 00:04:46,760 that a lot of things happening with with 145 00:04:46,760 --> 00:04:50,180 AI and other tech changes, obviously. 146 00:04:50,380 --> 00:04:51,840 But what are your thoughts on just sort 147 00:04:51,840 --> 00:04:53,520 of what's been changing over the last couple 148 00:04:53,520 --> 00:04:57,080 of years and how have you responded to those 149 00:04:57,080 --> 00:04:58,820 changes and made something available to 150 00:04:58,820 --> 00:05:01,260 the marketplace to really help people through 151 00:05:01,260 --> 00:05:01,800 this change? 152 00:05:03,080 --> 00:05:04,160 Well, let me let me jump. 153 00:05:04,360 --> 00:05:06,580 I think that like the one thing that's been 154 00:05:06,580 --> 00:05:08,320 changing over a couple of years in the agile 155 00:05:08,320 --> 00:05:08,660 space, 156 00:05:08,660 --> 00:05:11,280 I know this will resonate with with both 157 00:05:11,280 --> 00:05:15,620 of y'all, is just this idea of sort of like 158 00:05:15,620 --> 00:05:20,420 what's the value of agile coaching, agile 159 00:05:20,420 --> 00:05:21,660 scrum mastering? 160 00:05:22,000 --> 00:05:24,120 Like that whole vibe that, you know, that 161 00:05:24,120 --> 00:05:28,320 picked up like 2021, 2022 that remember, 162 00:05:28,620 --> 00:05:30,640 remember Capital One kind of cut their whole 163 00:05:30,640 --> 00:05:31,780 agile group, right? 164 00:05:31,780 --> 00:05:32,640 You remember that? 165 00:05:32,780 --> 00:05:34,560 And then, well, they weren't just the only 166 00:05:34,560 --> 00:05:37,460 one like companies, Wells Fargo and others 167 00:05:37,460 --> 00:05:38,660 followed suit. 168 00:05:39,340 --> 00:05:40,980 And the question really began to sort of 169 00:05:40,980 --> 00:05:41,620 float around. 170 00:05:41,800 --> 00:05:44,360 This was really before I took off. 171 00:05:44,620 --> 00:05:47,620 Was like, what is the value of all this 172 00:05:47,620 --> 00:05:50,180 agile ways of working, all these agile delivery 173 00:05:50,180 --> 00:05:52,700 things if we're not impacting the outcomes 174 00:05:52,700 --> 00:05:54,340 that the organizations are delivering? 175 00:05:54,340 --> 00:05:55,960 And so so that's been a big one. 176 00:05:56,020 --> 00:05:58,320 And for us at KaiRise, we're always kind 177 00:05:58,320 --> 00:06:00,240 of trying to keep our foot on that gas pedal 178 00:06:00,240 --> 00:06:02,100 that says it doesn't matter what your title

179 00:06:02,100 --> 00:06:03,720 is or what the scrum guide says. 180 00:06:04,260 --> 00:06:06,580 All that matters is are you impacting top 181 00:06:06,580 --> 00:06:08,120 line revenue growth or bottom line cost 182 00:06:08,120 --> 00:06:08,500 reduction? 183 00:06:08,500 --> 00:06:10,740 And we say that over and over and over. 184 00:06:11,120 --> 00:06:12,400 And it's not so much about like trying to 185 00:06:12,400 --> 00:06:13,460 prove your value. 186 00:06:13,900 --> 00:06:16,080 You know, the HR professional doesn't prove 187 00:06:16,080 --> 00:06:16,580 her value. 188 00:06:16,660 --> 00:06:17,360 What are you talking about? 189 00:06:17,620 --> 00:06:18,660 You ever see those LinkedIn posts? 190 00:06:19,360 --> 00:06:21,020 Here's the three things you need to do to 191 00:06:21,020 --> 00:06:21,780 prove your value. 192 00:06:22,180 --> 00:06:23,860 And what a bunch of nonsense like nobody 193 00:06:23,860 --> 00:06:25,560 else, nobody else in the organization has 194 00:06:25,560 --> 00:06:26,720 to prove their value. 195 00:06:26,840 --> 00:06:28,280 They either add value or they're fired like 196 00:06:28,280 --> 00:06:29,100 it's pretty simple, right? 197 00:06:29,440 --> 00:06:31,160 So so we don't even think you need to prove 198 00:06:31,160 --> 00:06:31,580 your value. 199 00:06:31,640 --> 00:06:32,840 You just need to be valuable. 200 00:06:32,840 --> 00:06:34,560 And here's how you do that. 201 00:06:34,600 --> 00:06:36,000 So that's the way we teach. 202 00:06:36,080 --> 00:06:38,600 And that shifted just over the last three 203 00:06:38,600 --> 00:06:38,960 years. 204 00:06:38,960 --> 00:06:40,580 And that's where I kick it over to Greg, 205 00:06:40,840 --> 00:06:42,120 our developer, our AI developer. 206 00:06:43,060 --> 00:06:45,860 Well, yeah, I mean, the question regarding 207 00:06:45,860 --> 00:06:48,820 change, obviously, the notion of agile, 208 00:06:48,820 --> 00:06:51,260 I think, has sort of a little bit of a stigma 209 00:06:51,260 --> 00:06:52,820 on it right now. 210 00:06:54,160 --> 00:06:56,540 But what we often Mike and I talk about 211 00:06:56,540 --> 00:06:57,260 this all the time. 212 00:06:57,420 --> 00:07:00,840 The reality is those core first principles, 213 00:07:01,060 --> 00:07:03,520 those ideas, they're not going away. 214 00:07:03,520 --> 00:07:06,820 Those are still essential in everything 215 00:07:06,820 --> 00:07:08,620 that we're doing, in fact, maybe even more 216 00:07:08,620 --> 00:07:11,020 so at the pace of change that AI is going 217 00:07:11,020 --> 00:07:12,760 through, making us go through. 218 00:07:14,380 --> 00:07:17,160 So and then obviously from, you know, the 219 00:07:17,160 --> 00:07:18,700 things that we've changed and maybe this 220 00:07:18,700 --> 00:07:20,800 is the scene that I've seen change as we 221 00:07:20,800 --> 00:07:23,560 move forward is as you have to. 222 00:07:23,700 --> 00:07:27,360 I'm sure not with AI, the the the AI of 223 00:07:27,360 -->

00:07:30,960 three years ago in the AI of today is amazingly 224 00:07:30,960 --> 00:07:31,600 different. 225 00:07:32,460 --> 00:07:35,820 And and the vibe coding and the pace of 226 00:07:35,820 --> 00:07:39,400 change, it kind of then drives back into 227 00:07:39,400 --> 00:07:42,400 chief when it comes to project management 228 00:07:42,400 --> 00:07:44,540 or product management and things of that 229 00:07:44,540 --> 00:07:44,920 sort. 230 00:07:45,780 --> 00:07:48,660 You really need to be on your game because 231 00:07:48,660 --> 00:07:51,560 the pace of change and the cost of change 232 00:07:51,560 --> 00:07:52,620 is reducing. 233 00:07:52,880 --> 00:07:55,580 It's it's racing towards zero. 234 00:07:55,840 --> 00:07:58,320 So, yeah, a lot of change happening. 235 00:07:58,320 --> 00:08:03,160 And I think that we we in this industry 236 00:08:03,160 --> 00:08:05,540 need to figure out if you're a manager today 237 00:08:05,540 --> 00:08:06,860 of people, you're going to also have to 238 00:08:06,860 --> 00:08:09,320 figure out how you manage agents, AI agents 239 00:08:09,320 --> 00:08:09,840 as well. 240 00:08:11,700 --> 00:08:14,280 I think that's that's a huge one is that 241 00:08:14,280 --> 00:08:18,100 the team members are not necessarily all 242 00:08:18,100 --> 00:08:19,160 human anymore. 243 00:08:20,180 --> 00:08:22,580 And maybe maybe there's I'm sure there's 244 00:08:22,580 --> 00:08:23,780 people in your audience where everybody 245 00:08:23,780 --> 00:08:24,620 is still a human. 246 00:08:24,620 --> 00:08:27,000 But if they're using agents, you know, you 247 00:08:27,000 --> 00:08:29,220 start to see multiple agents engaged and 248 00:08:29,220 --> 00:08:30,780 it's like, well, do those do those agents 249 00:08:30,780 --> 00:08:31,880 come to the daily scrum? 250 00:08:32,080 --> 00:08:33,240 Like, how do you like? 251 00:08:33,340 --> 00:08:33,680 I don't know. 252 00:08:33,960 --> 00:08:35,160 It's crazy to think about. 253 00:08:36,500 --> 00:08:38,100 Yeah, let's talk about that a little bit. 254 00:08:38,140 --> 00:08:41,300 Just to get techie on the on the AI side. 255 00:08:41,620 --> 00:08:44,140 What is your approach to you providing the 256 00:08:44,140 --> 00:08:46,800 assistance to or how does KaiRise provide 257 00:08:46,800 --> 00:08:50,100 assistance to these more hybrid organizations 258 00:08:50,100 --> 00:08:50,760 that are starting? 259 00:08:50,760 --> 00:08:53,240 Because, like you said, Mike, totally agree. 260 00:08:53,500 --> 00:08:56,140 Most organizations are still very much 99 261 00:08:56,140 --> 00:08:58,540 percent human, but there's a lot of this 262 00:08:58,540 --> 00:09:01,820 AI agent hybrid coming in. 263 00:09:02,200 --> 00:09:04,060 And and it's definitely going to grow over 264 00:09:04,060 --> 00:09:05,580 the next over the next several years. 265 00:09:05,760 --> 00:09:05,840 Right. 266 00:09:06,080 --> 00:09:09,100 How does KaiRise support that, if at all, 267 00:09:09,340 --> 00:09:12,980 that type of massive change management organizations 268 00:09:12,980 --> 00:09:14,340 that's happening to everybody? 269 00:09:16,770 --> 00:09:18,830 That's a little bit outside of our wheelhouse. 270 00:09:18,930 --> 00:09:20,750 Greg and I are not consultants anymore. 271 00:09:21,490 --> 00:09:23,710 Although we kick around that idea every 272 00:09:23,710 --> 00:09:24,170 once in a while. 273 00:09:24,370 --> 00:09:26,650 But like we have we have one small course 274 00:09:26,650 --> 00:09:29,270 on how to use AI to help product managers 275 00:09:29,270 --> 00:09:31,290 understand customer insights. 276 00:09:31,870 --> 00:09:34,010 It's a very lightweight micro credentialed 277 00:09:34,010 --> 00:09:34,370 course. 278 00:09:35,530 --> 00:09:39,570 But the sort of product that we're that 279 00:09:39,570 --> 00:09:45,690 we have now allows allows coaches and sort 280 00:09:45,690 --> 00:09:46,450 of instructors, 281 00:09:46,450 --> 00:09:50,030 even higher ed professors, the ability to 282 00:09:50,030 --> 00:09:52,990 have access to an AI tool without having 283 00:09:52,990 --> 00:09:55,670 to sort of go build and understand deeply. 284 00:09:56,170 --> 00:09:58,110 And so we can we can bring that to them. 285 00:09:58,150 --> 00:10:00,270 But as far as like how do we teach people 286 00:10:00,270 --> 00:10:02,290 about AI or how you might coach agents? 287 00:10:02,410 --> 00:10:04,590 That's a little bit outside of our area. 288 00:10:04,610 --> 00:10:08,530 Yeah, I'll just add that, you know, both 289 00:10:08,530 --> 00:10:12,150 of our careers, we were at very large consulting 290 00:10:12,150 --> 00:10:12,450 organizations. 291 00:10:12,450 --> 00:10:14,910 So it's a little bit of our pushback in 292 00:10:14,910 --> 00:10:16,950 that we're we're not looking to go get into 293 00:10:16,950 --> 00:10:18,590 consulting again. 294 00:10:19,270 --> 00:10:23,290 However, the little bit that we're doing 295 00:10:23,290 --> 00:10:26,330 is we're bringing AI into that training 296 00:10:26,330 --> 00:10:28,930 format, which I think is a bit of a change. 297 00:10:29,090 --> 00:10:30,050 And it's a stepping stone. 298 00:10:30,370 --> 00:10:34,810 And we also see this is like any other technology 299 00:10:34,810 --> 00:10:36,910 s curve, stacking s curves. 300 00:10:36,910 --> 00:10:39,970 You know, where, you know, in the late 80s, 301 00:10:40,010 --> 00:10:42,230 early 90s, it was like, hey, we got these 302 00:10:42,230 --> 00:10:43,110 desktop computers. 303 00:10:43,190 --> 00:10:45,670 And the heroes were the ones that knew how 304 00:10:45,670 --> 00:10:47,470 to put the cards in and make the interrupts 305 00:10:47,470 --> 00:10:48,670 not conflict with each other. 306 00:10:48,890 --> 00:10:50,830 And so I live that world. 307 00:10:51,650 --> 00:10:54,810 And but then the Internet and the phones 308 00:10:54,810 --> 00:10:56,330 and, you know, all of these things have 309 00:10:56,330 --> 00:10:57,710 all had

their stacking curves. 310 00:10:57,730 --> 00:11:00,870 And so what's fascinating is that we're 311 00:11:00,870 --> 00:11:03,170 we're fairly involved and we're doing some 312 00:11:03,170 --> 00:11:04,470 technical things with it. 313 00:11:04,470 --> 00:11:06,090 And we're doing some interesting things 314 00:11:06,090 --> 00:11:06,870 with AI. 315 00:11:08,270 --> 00:11:09,930 But we also know there's a whole community 316 00:11:09,930 --> 00:11:12,210 that's probably, you know, miles beyond 317 00:11:12,210 --> 00:11:12,730 us. 318 00:11:12,770 --> 00:11:15,570 But we also know there's even a larger cohort 319 00:11:15,570 --> 00:11:19,470 that just they're using it like a Google 320 00:11:19,470 --> 00:11:20,150 search engine. 321 00:11:20,150 --> 00:11:23,550 And and it's like, wow, there's a huge gap 322 00:11:23,550 --> 00:11:25,010 and it's it's widening. 323 00:11:26,150 --> 00:11:30,530 And the more I see it, the magic of AI is 324 00:11:30,530 --> 00:11:32,690 going to start to move away from the prompt 325 00:11:32,690 --> 00:11:34,830 and you typing up what you want. 326 00:11:35,050 --> 00:11:37,050 And it's going to get embedded in the everyday. 327 00:11:37,490 --> 00:11:38,390 What do we do? 328 00:11:38,510 --> 00:11:39,550 How do we run our business? 329 00:11:40,250 --> 00:11:41,370 It'll just be a smarter. 330 00:11:42,350 --> 00:11:44,330 It'll just make us all smarter in that regard. 331 00:11:44,850 --> 00:11:45,530 So it'll be interesting. 332 00:11:45,850 --> 00:11:47,030 I kind of think about it. 333 00:11:47,270 --> 00:11:49,230 And this might be I'm just trying this language 334 00:11:49,230 --> 00:11:49,870 on for size. 335 00:11:49,870 --> 00:11:52,730 So you guys correct me if I'm not thinking 336 00:11:52,730 --> 00:11:53,010 right. 337 00:11:53,190 --> 00:11:57,750 But you know how like people will use Microsoft 338 00:11:57,750 --> 00:11:58,150 Excel. 339 00:11:58,470 --> 00:11:58,470 Right. 340 00:11:58,610 --> 00:12:00,950 And they'll even like I've been using it 341 00:12:00,950 --> 00:12:02,010 this morning for something. 342 00:12:02,110 --> 00:12:04,150 It's a very popular tool or Google Sheets. 343 00:12:04,430 --> 00:12:04,590 Whatever. 344 00:12:04,750 --> 00:12:05,550 Pick your whatever. 345 00:12:06,170 --> 00:12:09,390 But but not everybody wants to learn how 346 00:12:09,390 --> 00:12:11,950 to develop and create Google Sheets. 347 00:12:12,070 --> 00:12:13,510 Like not everybody wants to create Google 348 00:12:13,510 --> 00:12:13,790 Sheets. 349 00:12:13,910 --> 00:12:15,530 But man, a lot of people want to use it. 350 00:12:15,530 --> 00:12:18,870 And so I think like I was talking to Greg 351 00:12:18,870 --> 00:12:20,150 yesterday, we're talking about maybe we 352 00:12:20,150 --> 00:12:22,010 should build a course on like an introduction 353 00:12:22,010 --> 00:12:22,970 to AI agents. 354 00:12:23,050 --> 00:12:26,230 And I'm going, well, I guess 5000 of those 355 00:12:26,230 --> 00:12:28,270 courses are in my feed all the time. 356 00:12:28,470 --> 00:12:31,330 Join us for the two day, two hour seminar 357 00:12:31,330 --> 00:12:32,110 on how to build agents. 358 00:12:32,650 --> 00:12:35,170 What I think is there'll be an audience 359 00:12:35,170 --> 00:12:35,650 for that. 360 00:12:35,930 --> 00:12:37,370 But I think there's a bigger audience that 361 00:12:37,370 --> 00:12:38,350 just want to buy an agent. 362 00:12:39,270 --> 00:12:41,190 They just want they just want to use Excel. 363 00:12:41,490 --> 00:12:43,770 They could care less how you built it. 364 00:12:43,770 --> 00:12:45,210 And it better be fast. 365 00:12:45,390 --> 00:12:46,750 They better do exactly what you told it 366 00:12:46,750 --> 00:12:47,050 to do. 367 00:12:47,230 --> 00:12:49,310 I think there's a huge marketplace there 368 00:12:49,310 --> 00:12:51,250 for I don't even have the right language. 369 00:12:51,510 --> 00:12:51,610 Right. 370 00:12:51,710 --> 00:12:53,630 But it's like, yeah, I don't know. 371 00:12:53,750 --> 00:12:56,490 Could you could you build an agent and then 372 00:12:56,490 --> 00:12:58,810 just sell that and say this agent does. 373 00:12:59,150 --> 00:12:59,550 Boom. 374 00:13:00,170 --> 00:13:01,790 I don't even know what an agent is. 375 00:13:01,950 --> 00:13:03,370 Yeah, I think that's happening. 376 00:13:03,970 --> 00:13:05,830 I mean, it's the tools like Crockbot and 377 00:13:05,830 --> 00:13:07,490 others that are kind of simplifying the 378 00:13:07,490 --> 00:13:07,890 idea. 379 00:13:08,690 --> 00:13:11,030 But to be able to package it up. 380 00:13:12,310 --> 00:13:14,670 You know, there's a balance between overly 381 00:13:14,670 --> 00:13:16,890 generic and specific to your needs. 382 00:13:17,010 --> 00:13:17,470 Right. 383 00:13:17,530 --> 00:13:20,370 So there's a little bit of that of that 384 00:13:20,370 --> 00:13:22,370 gap that needs to be nuanced. 385 00:13:22,690 --> 00:13:26,010 But but yeah, I could definitely see people 386 00:13:26,010 --> 00:13:28,470 saying I need one of those and just, you 387 00:13:28,470 --> 00:13:29,810 know, pay to pay your fee. 388 00:13:29,810 --> 00:13:31,270 And now you have it and it's running. 389 00:13:31,950 --> 00:13:32,950 But to your point, Mike. 390 00:13:34,070 --> 00:13:36,970 Not everybody is a Excel macro writer. 391 00:13:38,250 --> 00:13:38,730 Yeah. 392 00:13:39,070 --> 00:13:41,250 But people are glad there are some because 393 00:13:41,250 --> 00:13:42,610 it makes them using Excel. 394 00:13:43,410 --> 00:13:43,890 Right. 395 00:13:44,290 --> 00:13:44,870 So same thing. 396 00:13:45,690 --> 00:13:46,790 Same thing. 397 00:13:47,290 --> 00:13:49,470 So is there going to be like a market like 398 00:13:49,470 --> 00:13:50,150 the app store? 399 00:13:50,270 --> 00:13:51,350 Will there be the agent store? 400 00:13:51,710 --> 00:13:53,550 I think there's absolutely going to be. 401 00:13:53,950 --> 00:13:55,550 The plug ins are the beginnings of

that. 402 00:13:55,750 --> 00:13:56,310 The skills. 403 00:13:56,310 --> 00:14:00,990 Are the beginnings and some of them behind 404 00:14:00,990 --> 00:14:01,610 paywalls. 405 00:14:01,830 --> 00:14:03,630 But I think it will just get more and more 406 00:14:03,630 --> 00:14:04,210 sophisticated. 407 00:14:04,570 --> 00:14:04,970 So I don't know. 408 00:14:05,010 --> 00:14:05,370 What do you think? 409 00:14:06,070 --> 00:14:06,470 Yeah. 410 00:14:06,610 --> 00:14:06,790 Yeah. 411 00:14:06,850 --> 00:14:08,630 I think it's going to be so blended into 412 00:14:08,630 --> 00:14:10,090 the system that most people. 413 00:14:10,250 --> 00:14:11,750 I think we're going to stop talking about 414 00:14:11,750 --> 00:14:13,550 agents within a year or two. 415 00:14:14,150 --> 00:14:15,770 It's just going to be baked into the cake 416 00:14:15,770 --> 00:14:16,710 and it's just everybody. 417 00:14:17,270 --> 00:14:18,690 I think what's really exciting about this 418 00:14:18,690 --> 00:14:20,830 is that natural language is the way you 419 00:14:20,830 --> 00:14:22,070 control this technology. 420 00:14:22,070 --> 00:14:23,690 You don't need the tech backgrounds that 421 00:14:23,690 --> 00:14:27,130 that we have to succeed with this technology 422 00:14:27,130 --> 00:14:27,510 change. 423 00:14:27,910 --> 00:14:32,250 So we're not far away from just anybody, 424 00:14:32,490 --> 00:14:34,290 any human on the planet speaking what they 425 00:14:34,290 --> 00:14:34,670 want. 426 00:14:34,750 --> 00:14:38,110 And then A.I., technology, robots, whatever, 427 00:14:38,290 --> 00:14:39,550 just giving them what they want. 428 00:14:39,650 --> 00:14:40,130 And that's it. 429 00:14:40,290 --> 00:14:41,310 It's like, I want this. 430 00:14:41,390 --> 00:14:44,810 And it's it's a near instant real time manifestation 431 00:14:44,810 --> 00:14:46,050 of what they're asking for. 432 00:14:46,050 --> 00:14:48,290 You know, forget about the way it happens 433 00:14:48,290 --> 00:14:50,110 with agents and A.I. 434 00:14:50,750 --> 00:14:51,870 and bots and stuff like that. 435 00:14:52,090 --> 00:14:53,830 I think it's going to become more seamless. 436 00:14:54,570 --> 00:14:56,030 Yeah, I do think it's going to be there. 437 00:14:56,090 --> 00:14:57,310 I don't know how long it will be, because 438 00:14:57,310 --> 00:14:59,570 what is also interesting, I was listening 439 00:14:59,570 --> 00:15:01,050 to a different podcast and they were talking 440 00:15:01,050 --> 00:15:02,110 about product management. 441 00:15:02,270 --> 00:15:05,530 So the people that are really taking advantage 442 00:15:05,530 --> 00:15:08,670 of all of this technology really are playing 443 00:15:08,670 --> 00:15:09,950 product managers. 444 00:15:09,950 --> 00:15:13,770 They are articulating what it is they want 445 00:15:13,770 --> 00:15:14,590 it to make. 446 00:15:14,790 --> 00:15:18,350 So to your point, it's and part of the challenge 447 00:15:18,350 --> 00:15:20,190 will be there's

a lot of people that don't 448 00:15:20,190 --> 00:15:21,810 think like that. 449 00:15:22,070 --> 00:15:24,250 They don't know how to ask it what they 450 00:15:24,250 --> 00:15:26,390 want, even in a natural language. 451 00:15:26,810 --> 00:15:30,450 So I think there's I don't know how that 452 00:15:30,450 --> 00:15:33,350 gap gets filled and maybe it gets smarter. 453 00:15:33,570 --> 00:15:35,890 But it's some you know, somehow the A.I. 454 00:15:35,890 --> 00:15:37,650 is going to have to continue to understand 455 00:15:37,650 --> 00:15:39,570 who you are and what your background is 456 00:15:39,570 --> 00:15:40,430 and things of that sort. 457 00:15:40,530 --> 00:15:42,250 And that's going to happen and continues 458 00:15:42,250 --> 00:15:42,810 to happen. 459 00:15:44,010 --> 00:15:47,290 But that's what's going to lead to sort 460 00:15:47,290 --> 00:15:48,430 of that world you're saying, Matt. 461 00:15:48,510 --> 00:15:50,390 But I still think there'll be people who 462 00:15:50,390 --> 00:15:52,430 are extremely frustrated with it because 463 00:15:52,430 --> 00:15:54,130 it's not going to do what they what they 464 00:15:54,130 --> 00:15:54,510 wanted. 465 00:15:54,890 --> 00:15:55,850 It did what they said. 466 00:15:56,330 --> 00:15:57,550 Yeah, exactly. 467 00:15:58,030 --> 00:15:59,770 The classic software engineering problem. 468 00:15:59,910 --> 00:16:01,070 I was going to say, wait a minute. 469 00:16:01,490 --> 00:16:03,950 Didn't the Agile Manifesto get written for 470 00:16:03,950 --> 00:16:04,250 that? 471 00:16:04,250 --> 00:16:07,270 The exact same thing. 472 00:16:08,410 --> 00:16:09,530 We're going to be running through that for 473 00:16:09,530 --> 00:16:10,290 about three years. 474 00:16:10,410 --> 00:16:12,150 People are going to say this thing is terrible. 475 00:16:12,710 --> 00:16:12,870 Right. 476 00:16:13,750 --> 00:16:13,970 Exactly. 477 00:16:14,330 --> 00:16:16,450 Let's talk about something more familiar 478 00:16:16,450 --> 00:16:18,750 for both of you that's unique to you. 479 00:16:19,010 --> 00:16:20,810 And I think it'll be very interesting for 480 00:16:20,810 --> 00:16:21,390 our audiences. 481 00:16:21,830 --> 00:16:23,670 Let's talk about Ask Mike and ask me. 482 00:16:24,090 --> 00:16:24,110 Right. 483 00:16:24,250 --> 00:16:26,650 This is these are products you created. 484 00:16:26,830 --> 00:16:28,550 It sounds like Ask Mike was created first. 485 00:16:28,550 --> 00:16:31,810 And so can you explain sort of the origin 486 00:16:31,810 --> 00:16:35,230 of that, how that's benefited your company, 487 00:16:35,370 --> 00:16:36,330 your clients, etc. 488 00:16:36,490 --> 00:16:40,430 And then how what ask me is and just share 489 00:16:40,430 --> 00:16:41,030 about that. 490 00:16:41,410 --> 00:16:41,430 Thanks. 491 00:16:41,550 --> 00:16:41,970 Thanks for that. 492 00:16:42,030 --> 00:16:43,770 Let me let me start with the Ask Mike part 493 00:16:43,770 --> 00:16:44,010 of that. 494 00:16:44,130 --> 00:16:45,350 Maybe Greg can cover ask me. 495 00:16:45,510 --> 00:16:50,170 But we had a we had a problem in our organization 496 00:16:50,170 --> 00:16:54,370 where learners were going through the content, 497 00:16:54,370 --> 00:16:58,230 but not getting any type of real feedback. 498 00:16:58,430 --> 00:17:00,890 And so back in the early days, what they 499 00:17:00,890 --> 00:17:02,390 would do to meet certain learning objectives, 500 00:17:02,390 --> 00:17:04,690 where they had to demonstrate some proficiency 501 00:17:04,690 --> 00:17:06,370 with a skill that they just learned, for 502 00:17:06,370 --> 00:17:06,770 example, 503 00:17:07,070 --> 00:17:11,410 they might take a screenshot of, say, you 504 00:17:11,410 --> 00:17:13,550 know, a stakeholder impact map that they 505 00:17:13,550 --> 00:17:17,090 created and upload it to like a discussion 506 00:17:17,090 --> 00:17:17,930 board type thing. 507 00:17:17,930 --> 00:17:19,290 And then I would get an email. 508 00:17:19,510 --> 00:17:21,670 And if I was checking my email fast enough, 509 00:17:21,730 --> 00:17:23,410 I would review the screenshot and go, 510 00:17:23,410 --> 00:17:26,410 hey, great job, Sarah, you know, maybe consider 511 00:17:26,410 --> 00:17:28,430 this person goes in the bottom left quadrant 512 00:17:28,430 --> 00:17:29,070 or whatever. 513 00:17:29,230 --> 00:17:30,410 I would give them feedback. 514 00:17:30,570 --> 00:17:34,450 But it was it was that kind of synchronous 515 00:17:34,450 --> 00:17:36,750 depending on did I get the notification? 516 00:17:37,650 --> 00:17:40,570 Did Sarah screenshot to have the right information? 517 00:17:40,930 --> 00:17:42,690 It was quite cumbersome, you can kind of 518 00:17:42,690 --> 00:17:43,050 imagine. 519 00:17:43,270 --> 00:17:43,370 Right. 520 00:17:43,570 --> 00:17:45,570 And so the learner it wasn't awful. 521 00:17:45,690 --> 00:17:46,830 It wasn't an awful learning experience. 522 00:17:47,070 --> 00:17:49,990 And people were still happy with the course 523 00:17:49,990 --> 00:17:50,610 overall. 524 00:17:50,610 --> 00:17:53,670 But, you know, occasionally we get reviews 525 00:17:53,670 --> 00:17:54,950 like that was cumbersome. 526 00:17:55,170 --> 00:17:56,050 You made me do elsewhere. 527 00:17:56,770 --> 00:17:58,610 Anyway, so so we began to wonder, well, 528 00:17:58,730 --> 00:18:01,590 could we could we create some sort of asynchronous 529 00:18:01,590 --> 00:18:04,910 interaction where if a learner submits something, 530 00:18:05,050 --> 00:18:07,690 they could get a response and, you know, 531 00:18:08,310 --> 00:18:09,290 sort of chat. 532 00:18:09,530 --> 00:18:11,110 GPT came on the scene and we're like, well, 533 00:18:11,390 --> 00:18:13,030 could we use something like that? 534 00:18:13,710 --> 00:18:14,610 Well, you could. 535 00:18:14,770 --> 00:18:16,750 But that response was going to be very generic. 536 00:18:16,750 --> 00:18:19,650 It could be based on whatever's in the

chat 537 00:18:19,650 --> 00:18:22,190 GPT ecosystem, which is like the whole Internet, 538 00:18:22,550 --> 00:18:24,630 not necessarily what we teach in our class, 539 00:18:24,630 --> 00:18:26,410 which is very specific to a set of learning 540 00:18:26,410 --> 00:18:26,890 objectives. 541 00:18:27,070 --> 00:18:29,070 And then the invention of the A.I. 542 00:18:29,090 --> 00:18:31,830 rag came about and we discovered we could 543 00:18:31,830 --> 00:18:34,830 actually create our own sort of knowledge 544 00:18:34,830 --> 00:18:35,270 set, 545 00:18:35,290 --> 00:18:38,270 if you will, within this rag and then corral 546 00:18:38,270 --> 00:18:38,970 the A.I. 547 00:18:39,090 --> 00:18:42,050 to just that information so that the learner 548 00:18:42,050 --> 00:18:44,290 would get a near immediate response with 549 00:18:44,290 --> 00:18:45,210 just our content. 550 00:18:45,790 --> 00:18:47,730 And so we built Ask Mike. 551 00:18:48,130 --> 00:18:49,810 We called it my digital clone. 552 00:18:50,010 --> 00:18:54,430 And at the time, even you could text it, 553 00:18:54,610 --> 00:18:56,090 you could you could interact with it as 554 00:18:56,090 --> 00:18:56,970 a sort of chat. 555 00:18:57,010 --> 00:19:00,270 But then the real sort of aha moment came 556 00:19:00,270 --> 00:19:04,090 when we began to create interactions within 557 00:19:04,090 --> 00:19:05,770 the learning management system, 558 00:19:05,930 --> 00:19:09,110 the LMS that are very context specific. 559 00:19:09,110 --> 00:19:12,050 So in that stakeholder impact survey that 560 00:19:12,050 --> 00:19:13,450 I mentioned that Sarah filled out. 561 00:19:13,450 --> 00:19:15,870 Now, when Sarah drags and drops within our 562 00:19:15,870 --> 00:19:18,090 LMS, if she's putting something in the wrong 563 00:19:18,090 --> 00:19:20,830 one, Micah says, hey, you know, you're this 564 00:19:20,830 --> 00:19:21,770 one needs to go down there. 565 00:19:21,870 --> 00:19:22,370 Here's why. 566 00:19:22,490 --> 00:19:25,150 Or reconsider or and she can she can communicate 567 00:19:25,150 --> 00:19:27,530 back and forth within the interactions. 568 00:19:27,710 --> 00:19:29,530 That's just not like a chat bot or something. 569 00:19:29,650 --> 00:19:31,950 It's taking the information she's providing 570 00:19:31,950 --> 00:19:34,570 and it looks at her learner profile and 571 00:19:34,570 --> 00:19:34,810 says, 572 00:19:35,070 --> 00:19:37,310 Sarah, you know, refers to her by name in 573 00:19:37,310 --> 00:19:41,370 your role as a as a contract agent at a 574 00:19:41,370 --> 00:19:42,170 consulting firm. 575 00:19:42,170 --> 00:19:44,730 This is why you want to treat your vendors 576 00:19:44,730 --> 00:19:46,990 in the upper right quadrant of the stakeholder 577 00:19:46,990 --> 00:19:47,530 impact group. 578 00:19:48,330 --> 00:19:49,330 Anyway, so that was Ask Mike. 579 00:19:50,370 --> 00:19:50,850 And we. 580 00:19:51,430 --> 00:19:53,250 Gosh, Greg, when did we launch that? 581

00:19:53,450 --> 00:19:54,250 It's probably been three. 582 00:19:54,650 --> 00:19:56,050 Was it this three years too long? 583 00:19:56,770 --> 00:19:57,290 About three. 584 00:19:57,630 --> 00:19:58,210 Yeah, around three. 585 00:19:58,470 --> 00:19:58,970 Maybe three years. 586 00:19:59,390 --> 00:20:00,110 That was Ask Mike. 587 00:20:01,050 --> 00:20:01,170 Yeah. 588 00:20:01,450 --> 00:20:04,670 And just to follow on to that. 589 00:20:04,890 --> 00:20:08,690 So in part, it was to help us meet the accreditation 590 00:20:08,690 --> 00:20:09,890 that we needed for this. 591 00:20:09,890 --> 00:20:11,870 These are publicly accredited courses and 592 00:20:11,870 --> 00:20:12,750 we needed some way. 593 00:20:12,870 --> 00:20:15,730 And it went from cumbersome to something 594 00:20:15,730 --> 00:20:20,210 like really more poignant and on point when 595 00:20:20,210 --> 00:20:21,010 people are interacting. 596 00:20:21,230 --> 00:20:23,070 And we didn't mention, but all of our courses 597 00:20:23,070 --> 00:20:24,790 are online, self paced. 598 00:20:25,670 --> 00:20:27,550 We're familiar with corporate training and 599 00:20:27,550 --> 00:20:28,370 we know it's terrible. 600 00:20:28,590 --> 00:20:31,970 And we really felt like, gosh, you can get 601 00:20:31,970 --> 00:20:33,830 a three minute YouTube video and learn how 602 00:20:33,830 --> 00:20:34,570 to change a tire. 603 00:20:34,570 --> 00:20:36,250 We should be able to teach people these 604 00:20:36,250 --> 00:20:38,830 kinds of topics in short, little consumable 605 00:20:38,830 --> 00:20:39,210 chunks. 606 00:20:39,470 --> 00:20:39,470 Right. 607 00:20:40,410 --> 00:20:43,670 And and of course, the packaged LMS is of 608 00:20:43,670 --> 00:20:44,190 the world. 609 00:20:44,610 --> 00:20:47,150 The think it fixed the job is all those. 610 00:20:47,150 --> 00:20:49,510 They have their quizzes and things of that 611 00:20:49,510 --> 00:20:49,830 sort. 612 00:20:50,310 --> 00:20:53,370 But the quiz isn't providing you feedback. 613 00:20:53,370 --> 00:20:55,230 And so that's really where Ask Mike was 614 00:20:55,230 --> 00:20:57,270 like, well, we want it to feel more like 615 00:20:57,270 --> 00:20:58,050 it's Mike. 616 00:20:58,050 --> 00:21:00,290 He's our face in all of our courses. 617 00:21:00,770 --> 00:21:03,430 It's Mike providing you, Matt, feedback 618 00:21:03,430 --> 00:21:06,450 on on whatever your that interaction was 619 00:21:06,450 --> 00:21:08,370 asking you, whether it's a case study or 620 00:21:08,370 --> 00:21:09,210 what have you. 621 00:21:09,930 --> 00:21:13,890 And and about a year ago, we started shifting 622 00:21:13,890 --> 00:21:16,270 a little bit more from instead of it being 623 00:21:16,270 --> 00:21:20,090 a one off specific for KaiRise Ask Mike. 624 00:21:20,090 --> 00:21:23,470 We started turning it into an Ask Me product 625 00:21:23,470 --> 00:21:26,130 that then can be configured and used by 626 00:21:26,130 --> 00:21:29,430 anybody for their

self-paced classes, instructor 627 00:21:29,430 --> 00:21:31,590 led training, webinars or whatever. 628 00:21:31,750 --> 00:21:33,550 The activities are all they all work the 629 00:21:33,550 --> 00:21:33,730 same. 630 00:21:33,870 --> 00:21:35,650 What they do is they get people engaged 631 00:21:35,650 --> 00:21:38,110 and they actually get coaching feedback. 632 00:21:38,110 --> 00:21:40,450 And that's really the significance. 633 00:21:40,810 --> 00:21:42,390 So it's fascinating time. 634 00:21:42,390 --> 00:21:45,130 We kind of playing off of the whole evolution 635 00:21:45,130 --> 00:21:47,830 here in the learning and development space, 636 00:21:47,930 --> 00:21:48,970 in the training space. 637 00:21:49,530 --> 00:21:51,670 There's a lot of tools that are popping 638 00:21:51,670 --> 00:21:53,670 up that are all about building content faster. 639 00:21:54,370 --> 00:21:56,810 I don't think our problem is creating content 640 00:21:56,810 --> 00:21:57,650 in this world. 641 00:21:57,790 --> 00:21:59,070 I think there's plenty of content. 642 00:21:59,270 --> 00:22:01,010 It's the question is, is any of it sticking? 643 00:22:01,610 --> 00:22:03,150 Does anybody remember anything? 644 00:22:03,510 --> 00:22:05,790 Do they what's the biggest complaint in 645 00:22:05,790 --> 00:22:06,130 training? 646 00:22:06,270 --> 00:22:08,130 Typically, it's like, yeah, I like that 647 00:22:08,130 --> 00:22:09,790 example, except for my world's not like 648 00:22:09,790 --> 00:22:09,990 that. 649 00:22:09,990 --> 00:22:10,950 My world's like this. 650 00:22:11,390 --> 00:22:13,990 And so they don't they have to do the translation. 651 00:22:14,930 --> 00:22:16,870 How do I how do I take this square peg and 652 00:22:16,870 --> 00:22:18,790 fit it into the round hole over here? 653 00:22:19,050 --> 00:22:22,870 And what ask me allows us to do is exactly 654 00:22:22,870 --> 00:22:23,150 that. 655 00:22:23,310 --> 00:22:26,110 So we have a learner profile at the beginning 656 00:22:26,110 --> 00:22:29,570 of our course, which we gather not sensitive 657 00:22:29,570 --> 00:22:30,850 information, but some background. 658 00:22:30,990 --> 00:22:33,570 So let's say a little bit of your career, 659 00:22:33,730 --> 00:22:34,770 your scope of authority. 660 00:22:34,790 --> 00:22:35,470 What are you doing? 661 00:22:35,550 --> 00:22:37,710 Are you aspiring to be this new role or 662 00:22:37,710 --> 00:22:39,570 are you currently been in it for five years? 663 00:22:39,570 --> 00:22:40,690 You know, that kind of thing. 664 00:22:41,170 --> 00:22:42,810 And then we have a North Star. 665 00:22:42,970 --> 00:22:44,690 Like, what do they want to get out of this 666 00:22:44,690 --> 00:22:47,190 course or this lecture or this whatever, 667 00:22:47,710 --> 00:22:50,050 just like you would in a live class. 668 00:22:50,170 --> 00:22:51,570 And everybody goes around the room a little 669 00:22:51,570 --> 00:22:53,330 bit and describes who they are and what 670 00:22:53,330 --> 00:22:54,370 they want out of the course. 671 00:22:54,490 --> 00:22:55,970 And, you know, you put it up on the board 672 00:22:55,970 --> 00:22:56,690 kind of thing. 673 00:22:57,410 --> 00:23:00,770 Same deal, except for now, that's included 674 00:23:00,770 --> 00:23:03,750 with the rag content, with the activity 675 00:23:03,750 --> 00:23:05,970 they just interacted with along with their 676 00:23:05,970 --> 00:23:06,530 profile. 677 00:23:06,530 --> 00:23:10,630 And we bring back a very, very tailored 678 00:23:10,630 --> 00:23:14,230 response that would say, yeah, you did. 679 00:23:14,470 --> 00:23:17,030 This is how you did in the activity, let's 680 00:23:17,030 --> 00:23:17,870 say the interaction. 681 00:23:18,530 --> 00:23:20,830 But Matt, this is how it applies to you 682 00:23:20,830 --> 00:23:23,110 in your role of doing such and such and 683 00:23:23,110 --> 00:23:23,670 so and so. 684 00:23:23,810 --> 00:23:26,270 So it does that translation for you. 685 00:23:26,370 --> 00:23:29,070 And we since we've really rolled this out, 686 00:23:29,570 --> 00:23:32,190 we've we've gotten a lot. 687 00:23:32,190 --> 00:23:33,990 I mean, we get a lot of reviews anyway, 688 00:23:34,110 --> 00:23:35,250 and it's all been positive. 689 00:23:35,390 --> 00:23:37,370 But now they really are. 690 00:23:37,610 --> 00:23:39,490 It seems like they're talking about this 691 00:23:39,490 --> 00:23:41,450 aspect of it much more. 692 00:23:41,650 --> 00:23:43,530 So we think we really believe that we've 693 00:23:43,530 --> 00:23:46,230 sort of changed the game when it comes to 694 00:23:46,230 --> 00:23:49,430 training and coaching in an async kind of 695 00:23:49,430 --> 00:23:52,230 model, which which is kind of cool. 696 00:23:52,350 --> 00:23:54,350 So I don't know, kind of going down that 697 00:23:54,350 --> 00:23:55,770 rabbit hole, but just trying to explain 698 00:23:55,770 --> 00:23:58,470 how that's changed and why it's gotten better. 699 00:23:59,330 --> 00:24:01,850 Yeah, it sounds it sounds it sounds very 700 00:24:01,850 --> 00:24:02,930 valuable to your client. 701 00:24:03,050 --> 00:24:05,510 So it sounds like it's a it's sort of like 702 00:24:05,510 --> 00:24:06,750 ask my two dot oh, right. 703 00:24:06,850 --> 00:24:09,310 It's a customized version that each is to 704 00:24:09,310 --> 00:24:13,870 the ask me is for each participant in any 705 00:24:13,870 --> 00:24:15,010 program that you have. 706 00:24:15,910 --> 00:24:18,090 It's it's asked me is what they do for you. 707 00:24:18,310 --> 00:24:20,490 Yeah, you could have an account and you 708 00:24:20,490 --> 00:24:22,310 could create your own activities and you 709 00:24:22,310 --> 00:24:25,170 use them in your own webinars or whatever. 710 00:24:25,170 --> 00:24:27,070 And that would appeal. 711 00:24:27,210 --> 00:24:29,890 And it's it's using the knowledge in the 712 00:24:29,890 --> 00:24:32,210 rag that you've put in. 713 00:24:32,290 --> 00:24:33,290

You know, it's your stuff. 714 00:24:33,290 --> 00:24:34,130 It's not our stuff. 715 00:24:34,290 --> 00:24:36,430 It's got to make sense for your world. 716 00:24:37,370 --> 00:24:37,810 Yeah. 717 00:24:38,030 --> 00:24:38,670 And then you name it. 718 00:24:38,810 --> 00:24:39,890 You name it whatever you want. 719 00:24:39,970 --> 00:24:41,250 You should be asked Matt. 720 00:24:41,450 --> 00:24:42,970 Yeah, yeah, exactly. 721 00:24:43,450 --> 00:24:43,690 Whatever. 722 00:24:43,810 --> 00:24:44,750 That's just part of the setup. 723 00:24:44,790 --> 00:24:47,450 You name your coach and see and you can 724 00:24:47,450 --> 00:24:49,630 have multiple courses and multiple instructors 725 00:24:49,630 --> 00:24:51,750 because that's real. 726 00:24:51,750 --> 00:24:52,030 Right. 727 00:24:52,230 --> 00:24:54,370 So and they all respond differently. 728 00:24:54,690 --> 00:24:59,270 My my ask Mike is kind of mouthy and direct 729 00:24:59,270 --> 00:25:01,210 and to the point and like doesn't tell you 730 00:25:01,210 --> 00:25:03,010 good things when you start like, hey, that's 731 00:25:03,010 --> 00:25:03,910 a great question, Greg. 732 00:25:03,910 --> 00:25:05,610 I never say I wouldn't say that in real 733 00:25:05,610 --> 00:25:05,910 life. 734 00:25:06,150 --> 00:25:07,630 I don't my clone doesn't say that. 735 00:25:08,010 --> 00:25:09,930 Your clone might want to start with that. 736 00:25:09,930 --> 00:25:11,910 And you can just you can make it do that. 737 00:25:11,910 --> 00:25:12,630 Yeah. 738 00:25:12,950 --> 00:25:14,390 So, yeah. 739 00:25:14,550 --> 00:25:16,830 So it definitely is a tailored. 740 00:25:17,010 --> 00:25:19,390 And then the last little bit that's in this 741 00:25:19,390 --> 00:25:22,170 is so you've got this the bookends to the 742 00:25:22,170 --> 00:25:24,290 learner profile, a bunch of activities through 743 00:25:24,290 --> 00:25:26,330 the course or the whatever it is you're 744 00:25:26,330 --> 00:25:26,710 presenting. 745 00:25:26,910 --> 00:25:29,010 And at the end, we have what's called a 746 00:25:29,010 --> 00:25:31,850 coach summary activity and it looks through 747 00:25:31,850 --> 00:25:34,790 all of your responses and gives you sort 748 00:25:34,790 --> 00:25:35,830 of the hey, 749 00:25:35,830 --> 00:25:37,950 here's what we this is the things you're 750 00:25:37,950 --> 00:25:39,230 really knocking out of the park. 751 00:25:39,230 --> 00:25:42,050 Here's some areas you could improve on. 752 00:25:42,390 --> 00:25:44,350 And this is what you could do starting on 753 00:25:44,350 --> 00:25:46,710 Monday kind of thing like no kidding. 754 00:25:47,510 --> 00:25:49,790 Here's what you could go take out of this 755 00:25:49,790 --> 00:25:52,490 based on what we've seen in your interactions 756 00:25:52,490 --> 00:25:55,490 on go go do this Monday morning kind of 757 00:25:55,490 --> 00:25:55,630 thing. 758 00:25:55,750 --> 00:25:58,190 So, yes, it's very well received and we're 759 00:25:58,190 --> 00:25:59,370 excited about it. 760 00:25:59,370 --> 00:26:02,150 Yeah, that's that's that's very, very exciting. 761 00:26:02,350 --> 00:26:04,390 So as we're as we're getting ready to wind 762 00:26:04,390 --> 00:26:06,370 down, I'd love for you to share sort of 763 00:26:06,370 --> 00:26:10,470 like describe your your ideal client profile. 764 00:26:10,670 --> 00:26:12,090 Who gets the most benefit out of it? 765 00:26:12,230 --> 00:26:13,970 Is it is it is it the coaches, the trainers? 766 00:26:14,270 --> 00:26:17,590 Is it the business leaders at mid-market 767 00:26:17,590 --> 00:26:18,090 companies? 768 00:26:18,790 --> 00:26:22,050 Let's talk about who is who would be most 769 00:26:22,050 --> 00:26:25,730 interested in taking advantage of one of 770 00:26:25,730 --> 00:26:27,370 the car rides, you know, product services, 771 00:26:27,490 --> 00:26:27,870 etc. 772 00:26:27,870 --> 00:26:30,670 And then and then what can they do if they're 773 00:26:30,670 --> 00:26:31,830 listening or viewing this? 774 00:26:32,330 --> 00:26:34,150 What can they do to start to move down that 775 00:26:34,150 --> 00:26:35,150 path with you? 776 00:26:36,870 --> 00:26:38,710 Let me I think that there's really like 777 00:26:38,710 --> 00:26:40,970 sort of two verticals that this appeals 778 00:26:40,970 --> 00:26:41,170 to. 779 00:26:41,330 --> 00:26:44,210 One is the L&D professional. 780 00:26:44,870 --> 00:26:47,450 So this is this is the folks who are responsible 781 00:26:47,450 --> 00:26:50,190 for helping organizations get smarter about 782 00:26:50,190 --> 00:26:52,530 whatever the thing they need to get smarter 783 00:26:52,530 --> 00:26:53,270 about is. 784 00:26:53,270 --> 00:26:55,190 And there's a bit of understanding. 785 00:26:55,470 --> 00:26:56,930 What are they trying to get smart about? 786 00:26:58,050 --> 00:27:00,110 But but for L&D professionals, the sort 787 00:27:00,110 --> 00:27:02,330 of holy grail of learning has been that 788 00:27:02,330 --> 00:27:05,050 customized, personalized training. 789 00:27:05,890 --> 00:27:08,030 You really can't do it in person, even in 790 00:27:08,030 --> 00:27:09,010 person, an instructor. 791 00:27:09,410 --> 00:27:11,750 And I've led many of these. 792 00:27:12,070 --> 00:27:14,210 Let's say there's 15 students in a class. 793 00:27:14,210 --> 00:27:16,530 I can really only get to know three or four 794 00:27:16,530 --> 00:27:18,390 of them at any sort of level where I can 795 00:27:18,390 --> 00:27:20,470 say, oh, and in your role, it might look 796 00:27:20,470 --> 00:27:20,890 like this. 797 00:27:20,890 --> 00:27:22,710 Meanwhile, the rest of the class is like, 798 00:27:22,910 --> 00:27:24,030 well, yeah, but I've got this other role 799 00:27:24,030 --> 00:27:24,410 over here. 800 00:27:24,810 --> 00:27:26,510 So that sort of individualized customized 801 00:27:26,510 --> 00:27:29,810 training on the fly for your organization 802 00:27:29,810 --> 00:27:31,650 really appeals to the learning

and development 803 00:27:31,650 --> 00:27:31,890 professional. 804 00:27:32,810 --> 00:27:36,430 And then secondly, are those the sort of 805 00:27:36,430 --> 00:27:37,830 instructors themselves. 806 00:27:38,110 --> 00:27:39,830 So these are these are the folks that are 807 00:27:39,830 --> 00:27:42,890 delivering content and and have all that 808 00:27:42,890 --> 00:27:44,850 knowledge, because as Greg pointed out, 809 00:27:44,950 --> 00:27:47,130 you load the clone up with all of your knowledge. 810 00:27:47,130 --> 00:27:48,070 It's not my knowledge. 811 00:27:48,290 --> 00:27:49,610 It's not the Internet's knowledge. 812 00:27:50,210 --> 00:27:52,030 It's your knowledge, all your blog posts, 813 00:27:52,190 --> 00:27:54,850 your book, whatever videos you have that 814 00:27:54,850 --> 00:27:55,390 goes in. 815 00:27:55,730 --> 00:27:58,030 So as an instructor, being available to 816 00:27:58,030 --> 00:28:00,830 your students pretty much 24 seven is is 817 00:28:00,830 --> 00:28:03,390 an interesting sort of play. 818 00:28:03,530 --> 00:28:05,310 I guess I guess there might be a third one 819 00:28:05,310 --> 00:28:05,990 I would throw in. 820 00:28:06,050 --> 00:28:07,710 It kind of lumps in learning and development. 821 00:28:07,710 --> 00:28:09,850 But that's the higher education community. 822 00:28:09,990 --> 00:28:13,130 I'm a I'm a adjunct faculty and a master's 823 00:28:13,130 --> 00:28:14,110 program at Wash U. 824 00:28:14,110 --> 00:28:17,470 And I use this in my in-person course. 825 00:28:17,810 --> 00:28:20,410 So we meet virtually, but we meet in real 826 00:28:20,410 --> 00:28:21,750 in real time. 827 00:28:22,230 --> 00:28:26,090 And we use this this the ask me clone in 828 00:28:26,090 --> 00:28:26,390 that. 829 00:28:26,530 --> 00:28:29,070 So it's got great, great play for higher 830 00:28:29,070 --> 00:28:29,610 education. 831 00:28:29,830 --> 00:28:32,410 It's SCORM compliant, can be imported into 832 00:28:32,410 --> 00:28:33,550 Canvas and Blackboard. 833 00:28:33,670 --> 00:28:34,970 All that's ready to go. 834 00:28:35,230 --> 00:28:36,210 So those are the kind of three. 835 00:28:36,370 --> 00:28:37,490 Greg, did I what did I miss? 836 00:28:37,490 --> 00:28:40,510 No, I think, you know, it's hard to narrow. 837 00:28:40,610 --> 00:28:42,410 I mean, we're just now starting to get this 838 00:28:42,410 --> 00:28:44,310 out to the broader audience and we've got 839 00:28:44,310 --> 00:28:46,470 a few pilots going on right now. 840 00:28:47,010 --> 00:28:49,610 But even that coach consultant play. 841 00:28:49,610 --> 00:28:49,930 Right. 842 00:28:50,090 --> 00:28:52,090 You can't be there 24 seven. 843 00:28:52,550 --> 00:28:55,270 But those activities and those things are 844 00:28:55,270 --> 00:28:57,410 kind of can speak on your behalf when there's 845 00:28:57,410 --> 00:28:58,970 still some of those questions or you use 846 00:28:58,970 --> 00:28:59,650 it for training. 847 00:28:59,790 --> 00:29:02,750 We've used it at very large Fortune 100 848 00:29:02,750 --> 00:29:05,430 organizations to engage an audience in a 849 00:29:05,430 --> 00:29:06,270 live presentation. 850 00:29:06,270 --> 00:29:07,730 Those kinds of things. 851 00:29:07,890 --> 00:29:10,930 So it's not mentee where you do the word 852 00:29:10,930 --> 00:29:12,590 cloud, which is cool and it's nifty and 853 00:29:12,590 --> 00:29:14,050 it gives you a sense of the audience of 854 00:29:14,050 --> 00:29:14,710 what's going on. 855 00:29:14,850 --> 00:29:18,210 But in this case, it literally can respond 856 00:29:18,210 --> 00:29:20,690 to them, each individual also. 857 00:29:21,390 --> 00:29:23,750 So it's it's pretty I think there's a lot 858 00:29:23,750 --> 00:29:27,690 of applications, but I think that it's really 859 00:29:27,690 --> 00:29:30,610 as creative as you see how you could apply 860 00:29:30,610 --> 00:29:30,970 it. 861 00:29:31,270 --> 00:29:31,930 It really works. 862 00:29:32,070 --> 00:29:33,370 If you're if you're getting in front of 863 00:29:33,370 --> 00:29:35,350 people, you're showing slides, you're doing 864 00:29:35,350 --> 00:29:35,810 training. 865 00:29:35,810 --> 00:29:39,010 You made some self-paced training or consulting. 866 00:29:39,190 --> 00:29:41,650 I think there's an application that it could 867 00:29:41,650 --> 00:29:41,990 apply. 868 00:29:43,750 --> 00:29:45,370 So if somebody is listening and they fit 869 00:29:45,370 --> 00:29:47,790 that criteria, they're their coach, consultant, 870 00:29:47,970 --> 00:29:51,730 learning, going professional or facilitator. 871 00:29:52,110 --> 00:29:52,110 Right. 872 00:29:52,170 --> 00:29:55,030 Professor and professor, educator, et cetera. 873 00:29:55,310 --> 00:29:57,090 What's the best way for them to get more 874 00:29:57,090 --> 00:29:59,170 information about each of you, 875 00:29:59,170 --> 00:30:01,950 about KaiRise, about what it could look 876 00:30:01,950 --> 00:30:04,170 like for them to start to move down down 877 00:30:04,170 --> 00:30:04,690 that path? 878 00:30:04,830 --> 00:30:07,410 They go to your website, they connect with 879 00:30:07,410 --> 00:30:08,890 you on LinkedIn, all of the above. 880 00:30:09,170 --> 00:30:10,590 What's the best way for them to get in touch? 881 00:30:11,290 --> 00:30:11,290 Yeah. 882 00:30:11,510 --> 00:30:13,610 Just a visit to KaiRise dot com. 883 00:30:13,850 --> 00:30:15,610 K-A-I-R-I-S-E. 884 00:30:15,690 --> 00:30:16,510 KaiRise dot com. 885 00:30:16,870 --> 00:30:18,430 You can try out my digital clone there. 886 00:30:18,510 --> 00:30:20,050 Just click on Ask Mike and you can ask me 887 00:30:20,050 --> 00:30:20,330 anything. 888 00:30:21,190 --> 00:30:23,250 There's also an ask me button there, which 889 00:30:23,250 --> 00:30:24,830 is the personalized clone. 890 00:30:24,830 --> 00:30:27,030 You can try one of those out, see what that 891 00:30:27,030 --> 00:30:28,530 could look like with custom activities. 892 00:30:29,090 --> 00:30:30,230 And of course, our email address. 893 00:30:30,430 --> 00:30:31,810 Contact us at the bottom there. 894 00:30:32,390 --> 00:30:34,790 And I'm easy to find on LinkedIn as well. 895 00:30:35,710 --> 00:30:36,090 That's great. 896 00:30:36,530 --> 00:30:41,030 Any any any special, you know, offers or 897 00:30:41,030 --> 00:30:42,930 anything you want to share with with our 898 00:30:42,930 --> 00:30:43,270 audience? 899 00:30:43,790 --> 00:30:44,210 Yeah. 900 00:30:44,370 --> 00:30:45,450 Thanks for the opportunity. 901 00:30:45,630 --> 00:30:47,710 Well, we want to we want to give a coupon 902 00:30:47,710 --> 00:30:49,650 to anybody who is interested in our current 903 00:30:49,650 --> 00:30:52,210 training, wants to try these certified courses 904 00:30:52,210 --> 00:30:52,450 out. 905 00:30:52,450 --> 00:30:53,850 We've got a 20 percent off coupon. 906 00:30:53,850 --> 00:30:55,690 We'll put that in the show notes below and 907 00:30:55,690 --> 00:30:57,090 give that to you here. 908 00:30:57,130 --> 00:30:59,570 And we would just love to have meet more 909 00:30:59,570 --> 00:31:01,630 meet more people that want to change the 910 00:31:01,630 --> 00:31:03,310 way they learn and learn in the flow of 911 00:31:03,310 --> 00:31:03,550 work. 912 00:31:05,110 --> 00:31:05,910 That's fantastic. 913 00:31:06,070 --> 00:31:06,670 Thank you so much. 914 00:31:06,750 --> 00:31:06,890 Yes. 915 00:31:07,050 --> 00:31:08,310 We'll include all that in the show notes 916 00:31:08,310 --> 00:31:10,130 for those of you who are maybe listening 917 00:31:10,130 --> 00:31:11,650 and walking your dog or doing something 918 00:31:11,650 --> 00:31:13,690 right now that will all be available in 919 00:31:13,690 --> 00:31:14,210 the show notes. 920 00:31:14,290 --> 00:31:14,670 Thank you. 921 00:31:14,930 --> 00:31:16,710 Thank you both for your time, for sharing 922 00:31:16,710 --> 00:31:18,650 everything that you shared, your insights 923 00:31:18,650 --> 00:31:21,210 based on your experience and how you're 924 00:31:21,210 --> 00:31:21,670 applying it. 925 00:31:21,670 --> 00:31:23,530 I think it's a really, really smart way 926 00:31:23,530 --> 00:31:25,730 to add value to the market right now in 927 00:31:25,730 --> 00:31:28,050 a time of in a time of significant need. 928 00:31:28,550 --> 00:31:29,770 So thank you very much for your time. 929 00:31:29,970 --> 00:31:30,490 Thank you. 930 00:31:30,690 --> 00:31:30,890 Yeah. 931 00:31:31,070 --> 00:31:31,370 Thank you. 932 00:31:31,590 --> 00:31:32,270 Have a great day. 933 00:31:32,370 --> 00:31:32,830 Have a great time.