Is Enterprise Connect Going Through an Identity Crisis?
Join Kieran Devlin, Host at UC Today, alongside an elite panel of unified communications experts and analysts—Mel Brue, Irwin Lazar, Evan Kirstel, Zeus Kerravala, Jon Arnold, and Craig Durr. The enterprise tech landscape is shifting faster than ever, and in this episode, we unpack exactly what that…
Why CX Teams Can’t Afford to Ignore the Network Layer Any Longer
The network was never supposed to be a CX problem. For years, it wasn’t. Telecom engineers leaned on the PSTN’s built-in inefficiency as a quality guarantee, and the broader industry was happy to leave well enough alone.
That era is ending.
With the UK’s PSTN shutdown locked in for January 2027, or…
AI Doesn't Fail. Leaders Do. | Wake Up S02E05
Good data leads to good insights. Bad data just leads to more bad data.
In this episode of Wake Up, the podcast by Veeam, host Rick Vanover sits down with Zeus Kerravala, independent analyst and former CIO, for a candid conversation about why data quality is the real barrier to AI success — and why…
Is Agentforce Contact Center the Fix for CX Fragmentation, or a New Risk Layer?
Salesforce’s Agentforce Contact Center launch has split analyst opinion, and this CX Today debate gets straight to why. Host Rob Wilkinson is joined by Zeus Kerravala of ZK Research and Dave Michels of TalkingPointz to unpack what Agentforce actually is, what problem it is trying to solve, and what…
Zoom: Genius or Mad Scientist? Zeus Kerravala on the Bold Transformation Reshaping CX
The Principal Analyst at ZK Research breaks down whether Zoom's 'system of action' pivot is the real deal or just clever repositioning In this CX Today discussion, Associate Editor Rhys Fisher sits down with Zeus Kerravala, Principal Analyst at ZK Research. Zeus recently published a deep-dive on Zo…
Salesforce’s Agentforce Contact Center launch has split analyst opinion, and this CX Today debate gets straight to why. Host Rob Wilkinson is joined by Zeus Kerravala of ZK Research and Dave Michels of TalkingPointz to unpack what Agentforce actually is,
Salesforce’s Agentforce Contact Center launch has split analyst opinion, and this CX Today debate gets straight to why. Host Rob Wilkinson is joined by Zeus Kerravala of ZK Research and Dave Michels of TalkingPointz to unpack what Agentforce actually is, what problem it is trying to solve, and what…
Zoom: Genius or Mad Scientist? Zeus Kerravala on the Bold Transformation Reshaping CX
The Principal Analyst at ZK Research breaks down whether Zoom's 'system of action' pivot is the real deal or just clever repositioning In this CX Today discussion, Associate Editor Rhys Fisher sits down with Zeus Kerravala, Principal Analyst at ZK Research. Zeus recently published a deep-dive on Zo…
Salesforce's $3.6B Fin Grab: Smart Power Move or Integration Gamble?
Simon Leyland and Zeus Kerravala unpack what Salesforce's acquisition of Fin really means for AI customer service, CCaaS, and the vendors now in the crosshairs. Host Rhys Fisher, Associate Editor at CX Today, sits down with Simon Leyland, CEO and Co-Founder of CloudInteract, and Zeus Kerravala, Fou…
Avaya’s AI Strategy Warning: CX Vendors Are Splitting Fast
Enterprise CX leaders face a difficult question: which AI strategies will deliver measurable customer and operational value, and which are simply buying time?
In this CX Today interview, Rhys Fisher speaks with Zeus Kerravala, Principal Analyst at ZK Research, about how the customer experience AI m…
How HPE's Juniper Acquisition Strengthens AMD Partnership, AI's Networking Reach
HPE (HPE) shifting from a compute company into a networking company is something Zeus Kerravala sees as a positive shift for the firm's growth potential. He explains how Juniper technology, obtained through HPE's acquisition of Juniper Networks, gives the company added leverage with its AMD Inc. (A…
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