Dealing with community layoffs, Community Operations 101 with Tiffany Oda
If you have wondered about a career in community operations, this episode should help you understand what it is, how Tiffany broke into it and how you can too. Tiffany Oda is the COO of Talkbase - a young startup that is building the community CRM for startups.
In this episode we talk about:
00:0…
GTM 30: 19 Million Members and Counting: Meet The Woman Behind The Salesforce Trailblazer Community with Eric Kuhl
Erica Kuhl joins us this week for an inspiring episode on how to build your community in today's environment, with over 20 years of enterprise community expertise.
Erica shares some valuable tips and tricks that she learned after spending over a decade successfully building the Trailblazer commun…
GTM 30: 19 Million Members and Counting: Meet The Woman Behind The Salesforce Trailblazer Community with Eric Kuhl
Erica Kuhl joins us this week for an inspiring episode on how to build your community in today's environment, with over 20 years of enterprise community expertise. Erica shares some valuable tips and tricks that she learned after spending over a decade successfully building the Trailblazer communit…
GTM 63: Community Mashup with The Best in the Game ft. Kathleen Booth, Erica Kuhl, & Holly Firestone
We have a special episode this week, a community mashup with the best community leaders in the game! Pavilion's SVP of Marketing, Kathleen Booth, The founder of Salesforce's Trailblazer's Community, Erica Kuhl, and The Former Director of Community for Salesforce's Trailblazer Community as well as T…
GTM 63: Community Mashup with The Best in the Game ft. Kathleen Booth, Erica Kuhl, & Holly Firestone
We have a special episode this week, a community mashup with the best community leaders in the game! Pavilion's SVP of Marketing, Kathleen Booth, The founder of Salesforce's Trailblazer's Community, Erica Kuhl, and The Former Director of Community for Salesforce's Trailblazer Community as well as T…
CELab - Ep 164 - Skilljar by Gainsight - Part 1
In this episode of CELab, we welcome Nick Mehta and Erica Kuhl to talk about Skilljar by Gainsight! We discuss the integration of their platforms and the future of Customer Education. We explore the importance of community in customer success, the vision behind the Customer OS, and how learning a…
How Community Increases Retention 4X ft. Erica Kuhl (Gainsight)
When Erica Kuhl joined Salesforce as employee #176, nothing about her role or title suggested she would go on to build one of the most influential customer communities in SaaS history. Given a broken website, no roadmap, no team, she hacked together the first Salesforce Community with duct-taped te…
Community as a Growth Engine with Erica Kuhl
Community is not just a place for support.
It’s one of the most underused expansion engines in SaaS.
In this episode of Expand, Erica Kuhl (EVP & GM at Gainsight, former Salesforce community leader) breaks down how community actually drives retention, adoption, and revenue growth.
We cover:
Why c…
How to Sell Community to a CEO Who Doesn't Care About Community ft. Chris Catania (Esri)
Most leaders treat community as a marketing channel. They're leaving the real advantage on the table.
Chris Catania , Head of Community at Esri built community from a love of live music. Lately, he wrote the playbook. In this episode he joins Erica Kuhl, who scaled Salesforce's legendary Trailblaze…
The Now And The Future Of Community Industry | Community ROI with Erica Kuhl
“What community looks like at the start is not what it's gonna evolve into over time.”
In this episode, we discussed how to move community from an isolated engagement program into a strategic business engine, in particular:
👉 Why community should never exist as an isolated function on the side of …
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