Stop! Collaborate and Listen - The Week That Was w/ Brittany Casey
Brittany Casey, Lead Customer Success Manager at Docusign, joins the show to discuss the criticality of partnering closely with your Sales org (and, really, every org at your company) and the danger of getting caught just going through the motions.
Who is Brittany Casey?
LinkedIn
TikTok
Links:
Ke…
The importance of Customer Success in B2B - featuring Dan Steinman
What is Customer Success? How did it become so popular, and why do so many B2B businesses see it as a critical function?
This is what we explore in the first episode of the B2B club as the globally recognised Customer Success expert Dan Steinman joins our host Blair Abrahams. In the episode they ta…
Digital Customer Success, AI, Podcasting & Fun with Dillon Young of the Lifetime Value Podcast | Episode 022
As a neutral podcast host, I am not supposed to pick favorites...so I won't.But if I did - this conversation with Dillon Young ( Lifetime Value Podcast) would rank among my favorites because it combines great insights, a lot of fun and some shared background/experiences into one lovely package. Ye…
3 levers of customer growth (with Dan Steinman, Chief Evangelist at Gainsight)
Hypergrowth comes from existing customers - and you have three growth levers to pull with customer success.
We talked with Dan Steinman, Chief Evangelist at Gainsight about those levers.
(00:00) - Introduction
(07:00) - How do you grow through your customer base?
(10:16) - Why don't we celebrat…
Customer Success Nick Mehta, Dan Steinman, Lincoln Murphy
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🇺🇸 Leadership advice from Dan Steinman
We’re excited to welcome Dan Steinman, a true expert in scaling SaaS businesses and one of the pioneers of Customer Success. With experience at Epiphany, NearbyNow, Mozes and Adobe Marketo, Dan literally wrote the book on building successful, customer-led organizations.
The Evolution of Customer Success Strategies with Dan Steinman, Director @ Colson Fellows
In this episode of SaaS Therapy, Todd Kirk and Casey Trujillo interview Dan Steinman, a seasoned expert in customer success and former Chief Evangelist at Gainsight. The conversation delves into the evolving role of customer success, the importance of data-driven strategies, and the necessity of he…
Building a $235M SaaS Business by Being Human First (Nick Mehta)
In this episode, I'm joined by Nick Mehta, the former CEO of Gainsight and the executive who literally wrote the book on customer success. We trace the only-in-Silicon-Valley story behind Gainsight — from a chance call in a 24 Hour Fitness parking lot, to teaming up with the Jbara founders, to scal…
Madison Wells Balances Art, Commerce and Audience Demands to Back Movies, TV Shows, Live Events
On today’s episode, Madison Wells chief Gigi Pritzker and newly appointed president and chief content officer Dan Steinman discuss how the well-positioned indie navigates the ups and downs of a transforming marketplace. “We have to be smarter,” Pritzker says. “Even inexpensive movies are expensive,…
Madison Wells Balances Art, Commerce and Audience Demands to Back Movies, TV Shows, Live Events
On today’s episode, Madison Wells chief Gigi Pritzker and newly appointed president and chief content officer Dan Steinman discuss how the well-positioned indie navigates the ups and downs of a transforming marketplace. “We have to be smarter,” Pritzker says. “Even inexpensive movies are expensive,…
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